Walmart Auto Care Centers

nivesh reddy

★☆☆☆☆

7 months ago

Took more than 2 hours just for an oil change!!! Absolutely disappointing even though I have an appointment!. Never coming to this place again.

Will Long

★☆☆☆☆

a year ago

This was the worst service I’ve ever had. Came in for four new tires, got them and next time I drove any time I went over 55 mph my car would rattle, they did not balance the tires which is fine. When I came back to get the tires rebalanced, I was told that they balance tires any time they change one and that you can’t make an appointment so id have to choose a day to come in and wait for them to finish all of their appointments. After a week of waiting (because you can’t make an appointment even if they are the ones that screw it up) I was able to get them to take a look and work on it . The problem remained even after they looked at it the second time and was told again that I can’t make an appointment for them to look at it.i ended up making an appointment at discount tire around the corner and they fixed the issue in about 15 minutes, car is perfectly fine now. I wouldn’t let the people at wal mart fix my horse and buggy let alone a car..

Pooja Bolla

★☆☆☆☆

8 months ago

I would give this place a 0 star if I could. This place is a disaster to say the least, management and employees have no clue on how to run this place. Average wait time is 3 hours just tire rotation with no customer service. They took over 3 hours to tell me they can’t do tire rotation and are unable to help me because they suck at their job. Stay way at all cost!

Shawn Dickey

★☆☆☆☆

a year ago

Who managers their tire staff??? Second time I have bought new tires and have them installed. Takes hours to get your car back, when I already made an appointment. Tires come back all different pressures, one way over recommend pressure (47psi) and one well under pressure (21st). Again, who’s managing their staff? Apparently nobody!

Samuel Girmay

★☆☆☆☆

11 months ago

Unfortunately, I have to tell my mutiple unwelcoming experience at this walmart auto care center. The first experience was in regard to an oil change. I made an online appointment for an oil change and arrived at my appointment time to find out that they didn't have the type of oil my car needs. I asked them if I could buy and use one from the shelf, which was available, but they refused my appointment and advised me to check with other stores. Again, another time I wanted for a flat tire repair which I bought and installed at this store. However, they advised me to wait for 5 hrs or make an appointment. I left and returned back another day with an appointment I made online on the walmart app as before. Once I arrived at my appointment 5PM they told me I needed to wait 4 hrs to fix my flat tire because my appointment wasn' t right, even though I showed them the email appointment confirmation. First, the online appointment walmart app isn't friendly with options to make sure you get the service once the appointment is confirmed. Second, the Rep/ staff, even the auto care manager, are not helpful they don't care about your appointment, and they will send you back or tell you to wait 4 to 6 hrs. It was a very bad experience and horrible customer service. I'll not go back anymore to this store and don't recommend anyone to go there.

MTB JDS

★★★★★

a year ago

I went to get my flat tire repaired almost at closing time, but they kindly agreed to fix it for me, and I was very grateful. Thank you.

Wafee Choudhury

★☆☆☆☆

2 years ago

Horrible service and fraud business. They always give me low quality tires I make sure to get both the tire warranty and the roadside warranty with the service, but whenever I go in with a flat, they make excuses as to why the service isn’t covered. I brought the tire in the picture last year, and my warranty lasts either 3 years or 30k miles, neither of which has occurred yet. However when I went in today they kept making excuses as to why it’s not covered. Never going back here again.

v

★☆☆☆☆

2 months ago

Terribly rude white lady at the reception, which I’m assuming is a racial thing. Took almost 2 hours for an appointment based oil-change. DO NOT COME HERE.

G Lewis

★★★★★

6 years ago

Really really really good customer service. And they were super fast. I think it took only 30 minutes to change my tire. I had a blowout and they put a new tire on my car.

LaTresa Johnson

★★★★★

5 months ago

Y’all I’m at the auto service department and they were so amazing. They helped me by walking me through every step, I was a nervous wreck. I can’t thank them enough!! May God keep yall!

Brad Martin

★★☆☆☆

4 months ago

I had to wait over 2 and a half hrs for a oil change because the pumps to pump the used oil into a reservoir wa working slow. Why would you make the customer wait when you can just quickly drain the oil into a pan and manually put it in the reservoir.

James Honeycutt

★★★★★

6 years ago

I was absolutely blown away by the service from Walmart Auto Care center. I called themand let them know that I had a car that needs a battery and the other Walmart was too busy for me. They said bring my car on in and they would make sure they got to it before they close shop for the day, no matter what time it was. That is absolutely incredible customer service! Jeff and his team were absolutely terrific!

Shayan Heidari

★☆☆☆☆

4 months ago

I'd give them 0 if I could. They're rude and have attitude problems. I've changed oil here 2 times before and now they tell me they cant do it after having me wait here 15 minutes and sending me to another place to get an oil filter and come back. Quite literally wasted 3 hours of my time

Fazal Khan

★★★★☆

3 months ago

I've been here for tire repair and purchase/installs. I've always had a good experience here. Staff is usually friendly as well which helps. Be nice to them, they get busy.

Manuel Navarro

★☆☆☆☆

3 months ago

My battery is low, and I went to get help with Ken. I have a three year guarantee for the battery and received no help, not even a refund for the battery I bought from there. Did not even help recharge the battery I just bought, it does not work. I’ve been a customer for years and have never been treated this way.

Madeline Hobbs

★☆☆☆☆

4 months ago

Came in for a tire change because I had a bolt in one. They installed the wrong tire and let me drive off with a flat with a bolt in it. When I came back to get it fixed the guy that checked me in, Stephen said “oh that’s fun”. And then told another worker “it happened AGAIN.” they said they were backed up several hours with only one guy working. And that they had to get management to approve a new tire but didn’t know when management would be in. Eventually, they said it would be fair for me to pay half the cost of a new tire and installation fee because they can’t prove my story. (But they can prove it). Will never come back and will never recommend to anyone.

Tonya Mehaffy

★☆☆☆☆

3 months ago

DO NOT GO HERE!!!!!!! Went for an oil change. Charged me $27 for it. Realized they didn't change it after I was almost in the middle of nowhere in Oklahoma (luckily it was right before I hit HWY-43 where you have no phone signal or stores) and my car started rumbling hard. My oil tank was completely empty. I'm disgusted! I even mentioned to the guy beforehand that it was another weekend of having to drive to Oklahoma. Unfortunately I threw away my receipt. When I called, they didn't even put it in the system that they did an oil change.