Ray's Automotive Inc - Auto Body Repair Waterbury

Bryan Chiravolo

★★★★★

2 months ago

I cannot say enough good things about my experience at Ray’s Automotive. I was recently rear ended and, from start to finish, they could not have handled the situation any better. I drive a 2016 BMW 328i, and knowing how particular and challenging BMWs can be to work on, I was honestly nervous about how the repair would turn out. Those concerns disappeared the moment I picked up the car. It looks absolutely brand new. The quality of the work exceeded my expectations in every way. Just as impressive as the repair itself was the customer service. Izzy at the front desk was phenomenal. She handled everything seamlessly, including making sure my rental car was set up and waiting for me the moment I dropped my car off. That level of organization and care immediately put me at ease. Throughout the process, I worked directly with Pete, and he was outstanding. His communication was clear, consistent, and honest from day one. He walked me through what to expect, kept me updated along the way, and offered straightforward advice that made the entire experience stress free. This was the first time I ever had to deal with an accident and body repair, and I genuinely could not be happier with how smoothly everything went. Ray’s Automotive delivers top tier workmanship and customer service that is hard to find. I would highly recommend them to anyone for any car repair needs.

Brooke Buganski

★★★★★

3 months ago

I would highly recommend bringing your car here. They were so pleasant and relieved so much of my stress after my accident just by being so easy to work with. My car came back looking and feeling perfect; I’m glad I went to them!

Keyton T

★★★★★

4 months ago

I couldn’t be happier with my experience at Ray’s Automotive. From start to finish, everything was handled with true professionalism. Not only was the repair work done perfectly, but the attention to detail was incredible. When I picked up my car, it was spotless—cleaner than when I dropped it off! The quality of their work is unmatched, and you can tell they take real pride in what they do. Every issue was fixed flawlessly, and my car feels brand new again. Pure perfection! I highly recommend them to anyone looking for top-tier service. Definitely a 10/10 experience!

Kaelyn Curry

★★★★★

3 months ago

I had my car repaired at Ray’s Automotive after an accident, and I honestly couldn’t be happier with the experience. From start to finish, they were professional, honest, and incredibly helpful. They explained everything clearly, kept me updated throughout the process, and the quality of the repair was excellent — my car looks and drives great again. It’s not easy to find an auto shop you can truly trust, but Ray’s Automotive definitely earned my trust. Highly recommend them to anyone needing repairs!

Brian

★★★★★

2 months ago

Ray's Automotive will be my "go-to" shop for everything from now on. The quality of their customer service was top notch. The quality of the actual work was top-notch. They are trustworthy and take very good care of their customers. I am a fanatic about my truck and I am thrilled to find a place that clearly takes pride in the work and their customer service. Would rate 10 stars if that was an option!

Derek Poundstone

★★★★★

5 months ago

Dealing with a car that got a surprise makeover from an inattentive driver isn’t exactly my idea of fun, especially when it’s a my wife’s brand-new ride. And don’t even get me started on sheer number of idiot drivers lately. I hate to say it but I foresee increased business for body shops for the foreseeable future…. Good for places like Rays Auto but bad for my blood pressure and sanity… But hats off to Ray and his team, they turned this potential nightmare into a breeze. From communication with the insurance adjuster to working their magic on my wife’s car, they were pros. I’m a bit of a perfectionist, and I was worried the rear quarter and door would show a repair job, a continued reminder of someone else’s stupidity. But somehow, Ray and team managed to make the dent on the complex curve of the quarter disappear while also matching the paint to perfection. Thanks Team!!

Jonathan Allen

★★★★★

4 months ago

Took my new Hyundai Elantra in after I completely demolished the front bumper—Ray’s team had me back on the road in no time. They installed and painted a brand-new bumper that looks factory-perfect. The work is top-notch, the price was fair and upfront (no surprises), and communication was excellent every step of the way. Super easy to deal with, honest, and genuinely nice people. Bonus: they detailed the interior while they were at it—car came back cleaner than when I bought it! Highly recommend Ray’s for any body work. Quick, quality, and hassle-free. Will be my go-to shop from now on.

Billie St. Pierre-Natoli

★★★★★

2 months ago

Ray’s Automotive did an excellent job on the repairs to my Suburban. Tony and Izzy were fantastic to work with. Professional, honest, and incredibly responsive throughout the entire process. The service was top notch, the communication was clear, and it is obvious they truly care about their customers. I highly recommend Ray’s Automotive for both the quality of their work and the people behind it.

Brian Valletta

★★★★★

2 months ago

Had a pretty good hit on my GMC Acadia and was able to get it in Ray’s pretty quick. The work was completed ahead of schedule and the job done was outstanding. They kept me in the loop throughout the process and I couldn’t be more grateful for work they provided and the kindness of everyone there. Would absolutely recommend Ray’s again and again!

Christopher Roslund

★★★★★

4 months ago

On the day you get into an accident, the most positive part is you get to meet the best auto body company in Connecticut. After getting rear-ended, I took my car to Ray's automotive and they treated me so well with amazing customer service. They were sure to get me over to Enterprise to get a rental and kept me updated on every step of the process of my repair. When I got my car back I could not have been happier. Ray's automotive is the best Auto body repair shop I've ever taken my car to. I would literally not take my car anywhere else. Thank you so much to the entire team!

Collin Shea

★★★★★

3 months ago

Ray’s Automotive was very transparent and kind throughout the whole process with me having body work done to my vehicle. They painted and applied the new parts and it looks like it was the original version! The whole staff was kind and they clearly take care and have pride in their work, and did a very professional job! I’d easily recommend them to anybody who requires body work and anything body related to their vehicle to have it done here, fair price and great work! Thank you again Ray’s.

Giselle Torres

★★★★★

9 months ago

Ray gave exquisite and fast help with my car , he took it right to the back and we were in and out. Came for my passanger side wheel protector and front fender being popped out. It was a quick fix and we were out in less than 10 minutes free of charge .

Nontobeko Ngcobo

★★★★★

a year ago

It was my first time having to repair my car and I thank Ray’s for giving me a good experience. They explained everything and took care of everything my car looks wonderful. Thank you so much RAy’s I will definitely be recommending y'all to family and friends.

Roberta Longo

★★★★★

3 months ago

I have never had such an easy time getting my car fixed!! We were able to have our rental car ready at drop off. The customer service is amazing! They kept me informed throughout the process and I can’t believe how easy they made the process! I would absolutely recommend Ray’s to everyone!!

Mark Grickis

★★★★★

a month ago

My car was hit, brought it in to Ray's autobody, got my estimate to begin repairing the damage which they did an awesome job, everything went smoothly from getting the rental, to picking up my vehicle in a timely manner...great experience would definity recommend! 👍

Christina Torres

★★★★★

4 months ago

Rays Automotive did such a great job on my Kia! They made the process easy and always kept me updated on the status of my repairs. Very professional and hands down one of the best services I have ever received from any automotive company. I highly recommend!!!

Sonya Carter

★★★★★

5 months ago

I was very impressed on how fast they fixed my car and how professional they were from the beginning to the end. They kept me updated every step of the way. The staff was a pleasure to work with and they stand behind their work. I would recommend them to anyone. Great job guys