Ray's Collision Center of Auburn, Inc.

Chase Jenkins

★☆☆☆☆

a year ago

AWFUL COMPLETELY DO NOT RECOMMEND, READ BEFORE BOOKING I'm not even sure where to start. The communication is completely nonexistent. I had to call multiple times to get any sort of update on my car. Most of the time Lani (I think that was her name) would answer the phone. Her attitude was more than rude. She was very disrespectful and distasteful. Miraculously everytime I called for an update they always needed more money, new parts, or something from insurance... At this point they've had my car for about a month!! On the day of pickup, there were still damages on my car that were caused by the accident. When asking Lani why they prioritized other things that were not as important there was another excuse. They didn't even ask me if I wanted certain repairs done over others. Overall, I would never recommend this place. Take your car anywhere other than Rays Collision Center. Take your business to Joe Hudson Collision Center just an extra 5 minutes down the road. If I could give negative zero stars, I would. All the 5 star reviews MUST be fake. (it took them a total of 5 weeks to repair my car). They did not even put my keys in my hand. After they were paid my keys were left in my car.

Zachkeys

★★★★★

8 months ago

I had a minor accident just outside Auburn. My front tire was scraping and the car wasn’t drivable. I called every shop within 20 miles, and no one could help me that day. When I called Ray’s, they said I could tow it in and drop it off. Once I arrived, a kind gentleman offered to get it quickly driveable so I could continue on to my vacation. He didn’t even charge me for the quick fix. Thanks to him, my trip was back on track. I can’t recall his name because I was stressed but I am very grateful for him.

Tyler Caldwell

★★★★★

11 months ago

Did great work on my Honda Accord and were responsive to my needs. Would recommend, especially if insurance is involved. Very good system of dealing with insurance companies, from my experience.

Alyasa Brown

★★★★★

a year ago

Dropped my ford fusion off with them following a car accident I was in and received several repairs. The staff at Ray’s Collision were AMAZING and took very good care of me and my vehicle. I would definitely recommend using them!

Wayne Wommack

★★★★★

11 months ago

I first went to Joe Hudson in Auburn. I did not get a warm response from them. I then asked my insurance company “why can’t I use Ray’s Collision Center.,They have done work for me before.I could not be happier with the service at Ray’s. You are greeted with a smile, offered coffee etc and treated like you are the only customer they have. I will always use Ray’s.

In Suk Koo

★☆☆☆☆

a year ago

Absolutely deplorable. Poor workmanship, dishonesty, and zero professionalism. Claimed it takes a long time to get parts in, but even after that took 2+ months to get the repair done poorly. Also claimed they need outside vendors to get work, like alignment and cleaning upholstery (which they messed up). I was able to tighten the screw on a trim with my fingers after they took 3+ weeks to redo unacceptable work, and 2+ days to look over the car more than 10X (their claim) and test drive (their claim) it. This was after the first time they said the repair was completed, and I refused to accept the car because of defective part and workmanship. The second time I went to pick up the car, found under inflated tires (How and why would you test drive on those?). Still finding issues with the car. Definitely find another shop if your insurance co refers you to them like USAA did.

Dr. Shanesia CEO & Visionary Leader

★★★★★

2 years ago

Re: My BMW 430 I Repair needed: Entire front bumper I am a 3 time returning client. Insurance company: State-farm ⭐️⭐️⭐️⭐️⭐️ The claim process was extremely simple. Here’s my review. - [ ] Jake was able to give me a quote. Upon accepting the quote I was able to schedule a date to return my vehicle for repair. -1 week. - [ ] Jake stated that it would be 1-2 weeks to complete the repairs. It was exactly 2 weeks as promised. Jake called me after 1 week of service to update me. I thought that was great because communication is important to me. - [ ] The shop was very roomy, modern, clean and beautiful. - [ ] Jake and Kelly was SUPER friendly. Jake makes you feel comfortable and at ease. And, Kelly is a burst of loveliness and sunshine. - [ ] There is an Enterprise satellite office on site. I had the pleasure to work with Quay and Shay. They both were overly accommodating and helpful. ⭐️ ⭐️⭐️⭐️⭐️ - [ ] The repairs are FLAWLESS. I have to brag on the technicians, they do an excellent job. I know that there is a lot of great shops in town, but I love Ray’s and trust 100% in their ability to get the job done. The repair is seamless. It’s back brand new. - [ ] The shop detailed my car before delivering it back to me. Yes! It was detailed to perfection. I fell back in love with my car again. It was so clean. In closing, I LOVE this woman-based business. I got a chance to meet the owner Dana right at the end and gave her two big hugs. She went over and beyond to ensure that one last thing was handled for me. She went the extra mile and I a forever grateful. Dana, you have a great business and I will be a customer forever. Blessings to you and your entire staff. Future customers, my tip to you is be PATIENT and expect a possible delay for unforeseen circumstances. What I have observed is that this shop takes it time to ensure everything is 100 % correct, precise and accurate. I did not call Jake a gazillion times because I “did not want to rush the process.” If you have patience and want quality work done, please take your vehicle to Ray’s.⭐️⭐️⭐️⭐️⭐️ -Shanesia

Katina Alfred

★☆☆☆☆

Edited 2 years ago

This is the worst experience I have ever had with what is supposed to be an honest reputable business. My vehicle has been at this shop since December 27, 2023 with an initial estimate of 15 days. Every time we call there is a different excuse from delays due to Covid on parts to finding additional damage. My vehicle was rear ended with damage only to the passenger rear. This shop initially quoted $5900 that has increased an additional $4000 being charged to my insurance. This is one of the biggest scams I have ever seen. What damage has been found in February that was not found in December or January? No one has contacted us we are left to call the business and be given a different date and a different excuse every time. We will never patronize this business again and I hope that USAA severs ties with them as this is one of their preferred vendors. Update: Since this post we have been given 3 additional dates and 3 more excuses and I STILL DO NOT HAVE MY VEHICLE. 2 MONTHS +

Mohamed Morshdy

★☆☆☆☆

8 months ago

I cannot find w zero star, so unfortunately use one star. Overall, I would never recommend this place. Take your car anywhere other than Rays Collision Center. They give incorrect information and not repair everything.

Ajoa Yemaya

★★★★★

a year ago

I'm not sure about others, but I had a great experience. I only spoke with Andy other than my initial interaction with the rep who directed me to send my info to him. I used my insurance for my car problems and everything went smoothly, especially with updates, etc. I appreciate the customer service and the other details they included. I'd definitely keep them for any future issues. Thanks

Bob Lowry

★☆☆☆☆

Edited 4 years ago

(Length warning) I was happy with work they did on my car, which sustained about $7,000 worth of front end damage in a parking lot fender bender. About three months later I discovered something wrong with the undercarriage. A piece of mesh that sits under the engine was torn and appeared dislodged. I had no idea what happened to it, but I had some suspicion that the piece might not have been attached securely during the repairs. So with my car sitting in the parking lot in the rain, a lady brings out the guy who worked on my car. It was obvious from the jump he was taking no responsibility. He looked at it for less than 10 minutes, never getting under the front with a light for a close exam and proclaimed, without evidence, that I had run over something and caused it to dislodge. He then pointed to a scratch on the side of the the top of the bumper and somehow deduced that was evidence of the damage I caused. The fact was that fairly minor scratch was caused when I brushed up too closely to some shrubbery at the post office drive through in Auburn. The shrubs have since been trimmed back. If I had actually hit something or run over something to dislodge a piece under the front of the car it would have done substantial damage to the very low riding front bumper. I thought they would at least have driven the car in the shop and put it on the rack for a close examination. But they surmised with no evidence that it was my fault and refused to fix it or at least do some patchwork on it to keep it from all falling off on the freeway. All they wanted was a photo of the scratch to convince my insurance company it was all my fault. Hopefully there won’t be a next time, but if there is, I won’t be returning to this shop, and I plan to advise my family, friends and neighbors to avoid it. ADDENDUM Jan. 4, 2022 the star rating to only one after the Hyundai dealership in Auburn determined my car had been running hot for months because Ray’s put the wrong kind of coolant in the car after apparently draining the factory installed fluid out during repairs. There is no apparent damage to the engine, but it cost me nearly $200 and a lot of time wasted by me, plus keeping my car overnight, for Hyundai mechanics to finally determine what was wrong with it and fix it. Steaming mad with Ray’s. I reduced

Jane Fleming

★★★★★

a year ago

They were really good about keeping me informed about the repairs to my car. I am very pleased with my repairs done to my car.

Linda Cruz

★★★☆☆

Edited 3 years ago

Ray's had my truck for 7 weeks, and I didn't recieve 1 update. I had to call every week to get an update and was given two different days for completion. Otherwise everything was good. I should've been given weekly updates. That's just common courtesy.

Justin Wilson

★★★★★

8 years ago

Replaced my windshield about 8 years ago. The price was good, and the work was excellent. Absolutely no hints of a leak, and not so much as a rock chip in it over the years, so the glass was good quality. I would absolutely use them for auto glass work in the Auburn area.

Alex Bunovsky

★★★★★

5 years ago

They were professional, communicated with me through the entire process of fixing my car, and did an outstanding job. Being new to Alabama, I wasn't sure where to bring my car for repairs... They blew me away with how great they were. Will definitely go back if I need more body work done.

Jenna Morgan

★★★★★

4 years ago

Ray’s is fantastic! They took such great care of my car and answered all of my questions. It was no hassle, no fuss and handled the insurance claim which was great. I would highly recommend using Ray’s!

Alexis Allen

★☆☆☆☆

7 years ago

absolutely the worst body shop i have ever dealt with, if 0 stars was an option that’s what they would be receiving. everything was done in an EXTREMELY untimely manner. multiple different dates of completion have been given over a 6 week period and if my car was not going to be completed that day they would not call with an update we had to call ourselves and ask for that update. originally the date of completion was promised as 2 weeks ago. would not recommend to anyone fo not use rays collision.