Ray's Collision Center of Auburn, Inc.

Justin Wilson

★★★★★

8 years ago

Replaced my windshield about 8 years ago. The price was good, and the work was excellent. Absolutely no hints of a leak, and not so much as a rock chip in it over the years, so the glass was good quality. I would absolutely use them for auto glass work in the Auburn area.

Linda Cruz

★★★☆☆

Edited 3 years ago

Ray's had my truck for 7 weeks, and I didn't recieve 1 update. I had to call every week to get an update and was given two different days for completion. Otherwise everything was good. I should've been given weekly updates. That's just common courtesy.

Jane Fleming

★★★★★

a year ago

They were really good about keeping me informed about the repairs to my car. I am very pleased with my repairs done to my car.

Bob Lowry

★☆☆☆☆

Edited 4 years ago

(Length warning) I was happy with work they did on my car, which sustained about $7,000 worth of front end damage in a parking lot fender bender. About three months later I discovered something wrong with the undercarriage. A piece of mesh that sits under the engine was torn and appeared dislodged. I had no idea what happened to it, but I had some suspicion that the piece might not have been attached securely during the repairs. So with my car sitting in the parking lot in the rain, a lady brings out the guy who worked on my car. It was obvious from the jump he was taking no responsibility. He looked at it for less than 10 minutes, never getting under the front with a light for a close exam and proclaimed, without evidence, that I had run over something and caused it to dislodge. He then pointed to a scratch on the side of the the top of the bumper and somehow deduced that was evidence of the damage I caused. The fact was that fairly minor scratch was caused when I brushed up too closely to some shrubbery at the post office drive through in Auburn. The shrubs have since been trimmed back. If I had actually hit something or run over something to dislodge a piece under the front of the car it would have done substantial damage to the very low riding front bumper. I thought they would at least have driven the car in the shop and put it on the rack for a close examination. But they surmised with no evidence that it was my fault and refused to fix it or at least do some patchwork on it to keep it from all falling off on the freeway. All they wanted was a photo of the scratch to convince my insurance company it was all my fault. Hopefully there won’t be a next time, but if there is, I won’t be returning to this shop, and I plan to advise my family, friends and neighbors to avoid it. ADDENDUM Jan. 4, 2022 the star rating to only one after the Hyundai dealership in Auburn determined my car had been running hot for months because Ray’s put the wrong kind of coolant in the car after apparently draining the factory installed fluid out during repairs. There is no apparent damage to the engine, but it cost me nearly $200 and a lot of time wasted by me, plus keeping my car overnight, for Hyundai mechanics to finally determine what was wrong with it and fix it. Steaming mad with Ray’s. I reduced

Ajoa Yemaya

★★★★★

a year ago

I'm not sure about others, but I had a great experience. I only spoke with Andy other than my initial interaction with the rep who directed me to send my info to him. I used my insurance for my car problems and everything went smoothly, especially with updates, etc. I appreciate the customer service and the other details they included. I'd definitely keep them for any future issues. Thanks

Mohamed Morshdy

★☆☆☆☆

8 months ago

I cannot find w zero star, so unfortunately use one star. Overall, I would never recommend this place. Take your car anywhere other than Rays Collision Center. They give incorrect information and not repair everything.

Katina Alfred

★☆☆☆☆

Edited 2 years ago

This is the worst experience I have ever had with what is supposed to be an honest reputable business. My vehicle has been at this shop since December 27, 2023 with an initial estimate of 15 days. Every time we call there is a different excuse from delays due to Covid on parts to finding additional damage. My vehicle was rear ended with damage only to the passenger rear. This shop initially quoted $5900 that has increased an additional $4000 being charged to my insurance. This is one of the biggest scams I have ever seen. What damage has been found in February that was not found in December or January? No one has contacted us we are left to call the business and be given a different date and a different excuse every time. We will never patronize this business again and I hope that USAA severs ties with them as this is one of their preferred vendors. Update: Since this post we have been given 3 additional dates and 3 more excuses and I STILL DO NOT HAVE MY VEHICLE. 2 MONTHS +

Dr. Shanesia CEO & Visionary Leader

★★★★★

2 years ago

Re: My BMW 430 I Repair needed: Entire front bumper I am a 3 time returning client. Insurance company: State-farm ⭐️⭐️⭐️⭐️⭐️ The claim process was extremely simple. Here’s my review. - [ ] Jake was able to give me a quote. Upon accepting the quote I was able to schedule a date to return my vehicle for repair. -1 week. - [ ] Jake stated that it would be 1-2 weeks to complete the repairs. It was exactly 2 weeks as promised. Jake called me after 1 week of service to update me. I thought that was great because communication is important to me. - [ ] The shop was very roomy, modern, clean and beautiful. - [ ] Jake and Kelly was SUPER friendly. Jake makes you feel comfortable and at ease. And, Kelly is a burst of loveliness and sunshine. - [ ] There is an Enterprise satellite office on site. I had the pleasure to work with Quay and Shay. They both were overly accommodating and helpful. ⭐️ ⭐️⭐️⭐️⭐️ - [ ] The repairs are FLAWLESS. I have to brag on the technicians, they do an excellent job. I know that there is a lot of great shops in town, but I love Ray’s and trust 100% in their ability to get the job done. The repair is seamless. It’s back brand new. - [ ] The shop detailed my car before delivering it back to me. Yes! It was detailed to perfection. I fell back in love with my car again. It was so clean. In closing, I LOVE this woman-based business. I got a chance to meet the owner Dana right at the end and gave her two big hugs. She went over and beyond to ensure that one last thing was handled for me. She went the extra mile and I a forever grateful. Dana, you have a great business and I will be a customer forever. Blessings to you and your entire staff. Future customers, my tip to you is be PATIENT and expect a possible delay for unforeseen circumstances. What I have observed is that this shop takes it time to ensure everything is 100 % correct, precise and accurate. I did not call Jake a gazillion times because I “did not want to rush the process.” If you have patience and want quality work done, please take your vehicle to Ray’s.⭐️⭐️⭐️⭐️⭐️ -Shanesia

In Suk Koo

★☆☆☆☆

a year ago

Absolutely deplorable. Poor workmanship, dishonesty, and zero professionalism. Claimed it takes a long time to get parts in, but even after that took 2+ months to get the repair done poorly. Also claimed they need outside vendors to get work, like alignment and cleaning upholstery (which they messed up). I was able to tighten the screw on a trim with my fingers after they took 3+ weeks to redo unacceptable work, and 2+ days to look over the car more than 10X (their claim) and test drive (their claim) it. This was after the first time they said the repair was completed, and I refused to accept the car because of defective part and workmanship. The second time I went to pick up the car, found under inflated tires (How and why would you test drive on those?). Still finding issues with the car. Definitely find another shop if your insurance co refers you to them like USAA did.

Wayne Wommack

★★★★★

11 months ago

I first went to Joe Hudson in Auburn. I did not get a warm response from them. I then asked my insurance company “why can’t I use Ray’s Collision Center.,They have done work for me before.I could not be happier with the service at Ray’s. You are greeted with a smile, offered coffee etc and treated like you are the only customer they have. I will always use Ray’s.

Alyasa Brown

★★★★★

a year ago

Dropped my ford fusion off with them following a car accident I was in and received several repairs. The staff at Ray’s Collision were AMAZING and took very good care of me and my vehicle. I would definitely recommend using them!

Tyler Caldwell

★★★★★

11 months ago

Did great work on my Honda Accord and were responsive to my needs. Would recommend, especially if insurance is involved. Very good system of dealing with insurance companies, from my experience.

Zachkeys

★★★★★

8 months ago

I had a minor accident just outside Auburn. My front tire was scraping and the car wasn’t drivable. I called every shop within 20 miles, and no one could help me that day. When I called Ray’s, they said I could tow it in and drop it off. Once I arrived, a kind gentleman offered to get it quickly driveable so I could continue on to my vacation. He didn’t even charge me for the quick fix. Thanks to him, my trip was back on track. I can’t recall his name because I was stressed but I am very grateful for him.

Chase Jenkins

★☆☆☆☆

a year ago

AWFUL COMPLETELY DO NOT RECOMMEND, READ BEFORE BOOKING I'm not even sure where to start. The communication is completely nonexistent. I had to call multiple times to get any sort of update on my car. Most of the time Lani (I think that was her name) would answer the phone. Her attitude was more than rude. She was very disrespectful and distasteful. Miraculously everytime I called for an update they always needed more money, new parts, or something from insurance... At this point they've had my car for about a month!! On the day of pickup, there were still damages on my car that were caused by the accident. When asking Lani why they prioritized other things that were not as important there was another excuse. They didn't even ask me if I wanted certain repairs done over others. Overall, I would never recommend this place. Take your car anywhere other than Rays Collision Center. Take your business to Joe Hudson Collision Center just an extra 5 minutes down the road. If I could give negative zero stars, I would. All the 5 star reviews MUST be fake. (it took them a total of 5 weeks to repair my car). They did not even put my keys in my hand. After they were paid my keys were left in my car.

Patricia Reese

★☆☆☆☆

Edited a year ago

I took my car for an estimate after an accident and it was 4,531.07 worth of damage they sent that estimate straight to the Total Loss claim at my insurance company. Didn’t ask if I wanted pay out of pocket or was the uninsured driver going to pay anything. I caught hell after that trying to get my claim taken out of the Total Loss department. I knew my could be fixed cheaper than what they said.. the damage was only on 1 location I took it somewhere else and got it fixed for half that price. Please take your car somewhere else.. they’ll write your estimate up and possibly total your car even though it can be repaired they may not want to fix it..

Jane Fullum

★★★★★

7 months ago

As much as I hate to say it, I am a frequent flyer. all of my wrecks have happened in the driveway. I have used Reyes before and they were good, but I understand that they are under new ownership and my recent experience with them has been absolutely exceptional. They got my car into service quickly, more quickly than the former owners did. They actually sent me a text every day to give me an update on my car and I got phone calls about every other day to give me updates . As much as I would like to hope that I don’t need them again, I probably will and I will definitely use them!

William Neighbors

★☆☆☆☆

4 months ago

This is not Ray's Despite Advertising as such. They will NOT Warranty any work performed by this facility when it was Ray's. Do not waste your time. Your "Lifetime" Warranty From Ray's Work ended when this was acquired by new owners.