Rich's Auto Technology Services, LLC.

Kristen Kneifl

★★★★★

4 years ago

(Rich Kneifl) - I needed to replace my power steering pump in my 1966 Vette and was very satisfied with the service friendliness and professional of everyone at Rich's. My regular mechanic retired recently and I'm very happy to have found Rich's. I will use them exclusively for all my automotive needs in the future.

Mark M

★☆☆☆☆

9 months ago

I needed a A/C evac and recharge. Prior to bringing my car to Rich's Auto, my car was still blowing "cool" air, just not frigid like it use to be. A different shop had done a diagnosis and told me I did NOT have a leak but they wanted $270 to do the evac and recharge. Rich's auto offered to do it for less than that, so I decided to give them a chance and I greatly regret it. I also got an oil change and requested they filled my tires to 30 psi. After about an hour and a half of waiting, They told me I had a leak and needed a new compressor and wanted about $900 for that.....I said don't worry about it then. The car is not worth the repair. I paid $204 in total for the oil change and the labor of the attempted evac and recharge. I got my keys and checked my tires. They were at 28psi. So that right there, shows they did not do their job. Even worse, I turn my car on and it blows HOT AIR!!!!!! I drove for 5 minutes thinking it would kick in. NOPE! I drove back to Rich's auto demanding refund for the attempted evac and recharge. Tehy said "no sir". Basically I PAID to make things worse? Before I brought the car in, it was blowing cool! So in short, all they did was vacuum out my freon to back me into a corner to make me think I needed a repair! How do I know this was the case? When I got home, I added $30 can of freon myself. My car blowed cool air immediately. The next day, I had to drive to a place that required me to be in my car for 3 hours. My a/c worked the ENTIRE TIME!!!!! Again, these criminals just sucked out the freon and that was that. If I really did have a leak and they cared about customer service, they could have at least added some freon back even if it were "temporary". BUT the mechanic told me and the desk person that my car was NOT holding the freon and that it was "Spitting it right out!" B.S!!!!!!! My little $30 freon can is still working and car is blowing cold air. Bunch of liars! No honest people at this place. Stay far away!!! See this pic here? This is a fish tank they have in their waiting room. I should have seen this and ran. It's hard to see, but it is long overdue for a cleaning with horrible amounts of algae. Amazingly, it has just ONE fish alive in it. To me, the neglect to clean this speaks volumes in their negligence and who they are as people. Stay away from this place. Mainstream places might be highway robbery, but at least there is more accountability.

Jenni Crabtree

★☆☆☆☆

a year ago

My husband and I brought in a 71 Ford F100. Rich’s did not do what they were supposed to do and fix the truck. They took advantage of us. Not sure if they saw that he is a 100% disabled retired veteran and knew he had guaranteed monthly income or that they just don’t care. The owner sent a real nice long message to my husbands last google review. Said he would do his best to make it right or whatever. It was fake why would an owner ask us to reach back out to him without providing any contact information or a simple name. Don’t want to give out your information on a public forum? That’s why you own the business and can call the customer you have our contact information. You did great humbling yourself and saying the words people want to hear, but you did no action. So to date you did not do your job, Ripped off a 100% disabled veteran, your employees yelled and belittled a Purple Heart recipient, and you caused more damage to my late Father in Laws vehicle that he left to my husband, you have made zero attempts to do anything to “make it right.” Actions have meaning words are fake if you do not take action behind them. People please be warned about this place.

William Ahern

★★★★★

4 years ago

Rich's is by far the only place I fully trust with my corvette. They perform excellent work and tend to keeping the vehicle from getting any unwanted scratches or you getting it back anyway other than the way they received it. I give Rich's a 5 star rating with any hesitation. Everyone at Rich's acts in a professional manner each and every time I go there.

Andrew Crabtree

★☆☆☆☆

Edited a year ago

Terrible service. I took my truck in and asked them to look over my late Fathers 71 F100 sat for 10 years. “Only needs a Master cylinder” work complete. Picked up truck overheated on the way home. Called to talk to someone and Cody had to yell at me because “he can’t fix every Thing.” I am a retired Special Forces Soldier with a Purple Heart never have I been treated so poorly. Cody did not do his job the first time and wanted me to pay to have my vehicle towed back to them after they didn’t do their job. Money grubbing dirty people. I tried to have a reasonable conversation with them but Cody was determined to inform me how he is right and I am wrong. This truck was My fathers and left to me, I would think that people would have compassion for not only veterans who have bled so they can run their busines, and for someone to finish their Fathers project. Not at This place. Take your business elsewhere. Knowing Cody there will probably be a huge finger pointing reply to this post. Sad that people like that get to talk to customers. How do I contact you personally with no contact information or even a name? How can I trust that your business will honestly do the work correctly this time. Short answer is I can’t, after your manager Cody yelled, hung-up, and disrespected me I can’t recommend or even possibly think about returning to you. 12/20/24- Zoe it has been over 2 weeks now and you haven’t reached out. I reached out using the email you recommended to us to use in your reply. I haven’t received anything back yet from you. Please answer the email I sent you. It was sent to you at the address you requested to be used. I don’t know any other way to reach you. Please see the attached screenshot and search your emails I’m sure “it was sent to my spam” for public release reasons I understand.

Al Marks

★☆☆☆☆

Edited 8 months ago

Over the course of approximately 45 days I will outline my experiences at Rich’s Auto Tech, I took my 2011 Hyundai Sonata Limited, 130K on it. I went there because the front end was wearing out tires. I expressed concerns about a leaking radiator hose, possibly need A/C re-charged, possibly replace serpentine belt, flush radiator, some play in the steering wheel. They suggested a “used car” inspection in order to pinpoint issue, to which I agreed. $120, which at the time I felt was reasonable. The result: Brake fluid needs to be flushed/replaced. I agreed to this. Rear Rotors need to be replaced. I agreed to this. A part in the steering wheel needed to be replaced, to this I agreed. CV joints need to be replaced. I agreed to this. “Radiator replaced, due to hose leak. I agreed to this. After replacement began running “hot”?? Thermostat needs to be replaced. I agreed to this. No coolant leak noted despite my concern?? A/C is good, so they say?? At the end of the day, I spent a little over 2K, had to go back because of a noise from the rear end and none of the steering wheel electronic buttons working. Apparently this was a lack of after the job quality control, OK, not an issue at this time. After a week, I go back, coolant still leaking, but keep in mind, I’m 1st owner, never had a radiator issue or over heat issue in 15 years. I go back and they determine a hose connected to the radiator is leaking, will replace the radiator to the tune of $625, I wait it gets done, I drive away and within 5 minutes running hot, take it back, I inform them that overheating has never been an issue and was not noted in the Richs Auto “USED CAR INSPECTION” to which I paid over a $100?? They had no answer to that. They then replaced the thermostat; they stated the old one was bad, replaced to the tune of $180. I drive away, within 5 minutes overheats again, take it back, they inform me it must be bad water pump, they replace it, I’m well over 3K at this point. They come back to tell me that I have a cracked block and should replace the old motor with a used one to the tune of an additional 6K. I’m dumbfounded at this point and feel as though I have been taken advantage of at the very least. I highly recommend you avoid this business at all costs, go somewhere else. I went to Richs Auto Tech on 4 occasions in 45 days, I waited 4-6 hours at each appointment, 3 of which I had to UBER home, they had no one available to take me home. The technicians typically rolled in when they felt like it, Rich’s Auto were not good at keeping you informed, instead you had to repeatedly call or go by. I go in with a front end issue, spend 3K, and walk out with a vehicle that is no longer drivable. I’m doing a “Dragnet” Joe Friday here, just the facts, I will let you decide If I got screwed, little doubt on my side. I had no issues with Cody, but there was a heavy set guy, bearded and balding who on several occasions was rude when queried about what was happening to my vehicle. They day I went there to pick up my keys in order move the vehicle outside their lot so I could have 3K in repairs send the auto to a Junk Yard, as I walked out, he said “have a nice weekend”, I thought this was rude and belittling, I said “yeah whatever” as I walked out, at which point this same person said in a loud harsh voice asking me “so you have a problem”, I didn’t respond, instead I walked out, NEVER AGAIN. If i could give them a zero, would do gladly. Update: They sent me a Richs Auto Tech $20 gift card, anyone want it? ROLFMAO.

Julie Angulo

★★★★★

a year ago

This company is amazing. I dropped off my vehicle on Wednesday and the staff took me home and picked me up. I brought my vehicle in for a bad tail light, possibly electrical issue. In the midst of them checking the electrical system my tail light started working again. They wouldn't take money from me and honestly were very honest! As a woman in the community I am very pleased to have Rich's auto, they are honest and get the job done! Thank you all again!

Bob Estes

★☆☆☆☆

a year ago

A dreadful experience. Incompetent and dishonest. Drove my car in for relatively simple repairs which should take 2-3 days in shop. After 36 days, Rich’s hadn’t finish repairs and couldn’t even get the car started. I paid them $1,482 to get my car out of there. I had it towed ($200) to another shop who fixed it in 2-1/2 hours ($305). Cody, the manager was rude and condescending several times when I asked about why it was taking so long to repair. Zoe, the owner, refused to respond to several phone calls to discuss my dissatisfaction. Just a terrible experience!

Ash ley

★★★☆☆

a year ago

I wanted so badly to give these guys a 5 star review BUT I gave them 3 due to them taking ownership of a mistake. preface I have a 2017 Jeep Wrangler Sport Unlimited 98k miles. In January I got my rear brakes and rotors done. Everything was fine for a few days but then I started hearing this metal on metal sound, it was faint at first so I thought it was unrelated then progressively got worse but was intermittent. Jeep owners know why I disregarded this as “quirk”. So I scheduled to have a part replaced due to a slow leak, it was an oil cooler housing. I took it in, they replaced it, and then when I was waiting for my car I noticed it in the parking lot and the guys were under the hood. It was closing time so no big deal, Cody advised it’s an overheating issue they’d be done in a sec. I drove it away and it seemed fine, I picked my daughter up from softball and upon return home my car just stopped. I hit the gas and nothing happened. I contacted them the next morning after discovering it was a clip that was not properly put back. They towed my vehicle at no cost to me, brought it back, fixed it and apologized assured me it was good and it has been since. Today, I replaced my tires and I asked my tire guys if they heard that noise. The one I mentioned earlier in my review. They showed me a picture, which I’ve attached, that shows a bolt missing from when my brakes were done and a metal piece where it shouldn’t be. They found a bolt and fixed it at no cost to me which I appreciated. Honestly even after the clip mishap I was still willing to give Rich’s auto 5 stars, but after finding out that yet again another small detail was missed I think the guys in the back need to be trained better. I work on the outside of my car myself and I put all my bolts in my pockets for this reason, it seems simple enough. Anyway, use at your own risk, I do give them credit for fixing the mistake they made and not trying to charge me for it. I was also nice so maybe that’s something the negative reviews don’t have in common.

Val Lombardo

★☆☆☆☆

a year ago

Scheduled maintenance for 2 weeks ago: tires, oil change, fluids. We ended up having to get it towed to the shop on the day of the scheduled appointment. The vehicle sat for 10 days at the shop... with a diagnosis of fuel pump issues. Well, there was an issue with fuel... it was out of diesel. Ended up getting it towed to a real diesel shop, (thank you Ryder Diesel!) for that free diagnosis. Within the hour the other shop confirmed no issues with fuel pumps, had the tires mounted and changed, and we're doing the other maintenance. If there had been ANY honest communication from Rich's, we would have been content. Better management, honest conversations and better customer service, then maybe you'll get back to what you were once known for.

Kinshasha Daneu

★★★★★

a year ago

This is the only shop I trust with my cars. I'm new to the area and was recommended to try it out. They have great customer service and warm professional people. Not only did they fix a car of mines that no one could figure out, they did it in a timely fashion. I recommend this place for my own family and anyone else. From a old classic to a the newer cars, THEY CAN FIX IT. If you want to get back on the road take it there. The owner is a nice guy and cares about his customers. From loner cars to refreshments in the waiting area. Thank you guys for your work

Kevin Valdakis

★★★☆☆

7 months ago

Recently took my car to them to fix my ac which was fixed a year n half ago. They honored what was covered by the warranty, and I had to cover what wasn’t ,however they broke 2 pieces of my dash when either taking the dash out or reinstalling it, plus grease all over my seats and the sides of the front windshield. When I spoke up about what I found I was told by the tech that it was broken when I brought it to them, which I said no it wasn’t. Sam told me to talk to the Mgr (Cody) on Monday . Spoke with him Monday and was told 3 times that there is a disclaimer they are not responsible for damages. I told him that’s bull no one even said anything about the damage I spotted it before I left the parking lot. Cody then looked at what I was telling him and had me bring my car to them when I can and they will take care things. I expressed to Cody I wasn’t happy and some type of compensation needs to be done for this he told me he would talk Zoe the owner. When my car was done Cody had Sam give me this see picture as compensation for what happened. I know that the damage n the grease is cosmetic but it’s the principle of not being up front with the customer, for an almost $1600 repair. I think they should have come down on the price, especially for being a repeat customer. Now let’s see how long this repair last!

Rico Vercetti

★☆☆☆☆

5 months ago

SCAMMERS, STAY FAR AWAY!!! I spent thousands of dollar for my car to still not work right to this day, and given attitude on multiple occasions when coming in respectfully to question the repairs. I waited awhile to make this review just to confirm my suspicions. So I took my Chevy Cruze in there for multiple repairs. Mostly for turbo system issues. They replaced the charge pipe, turbo and intercooler. Worked fine for a week, then I had to go back to get a replacement charge pipe because “my radiator mount was broken” which other parts to “burn a hole in the charge pipe”. Mind you these were all separately done, totaling well over 4k. But okay sure, idk how you couldn’t see that initially with the radiator you’re working next to and could see it’s “hanging sideways” or not, as they said.. anyway, I had them replace the radiator and I inspected their work because I became suspicious of their work and integrity. Especially after one of the main mechanics was giving me attitude on two different occasions. If the radiator was new it would’ve looked just like the new intercooler below it, and mind you I payed MORE for ALL these parts than what it would cost from the dealership (OEM) because they “have to use their own supplier”. I had it looked at by another mechanic and they said it was either never done or they put a used one in there. Before this I called and asked, did you guys replace the radiator with a new or used one, and they brushed me off, including the guy at the counter, gaslighting and just being short overall. I wouldn’t recommend this place, at all. And there’s no reason to go here since they don’t offer loaner vehicles anymore that was their main business model. Beware, these negative reviews are true. You’re better off going to a dealership even, with at least an ounce of accountability unlike these scammers. BEWARE!!

David

★☆☆☆☆

3 months ago

Beware. After being told that the "million mile warrenty" did not apply to deisels they worked on. I sent the following email with no response. Sir/Ma'am, I am not one to cause a ruckus over small things. I have never given a bad review or threatened to sue someone. After the phone call I had with your shop manager yesterday that is going to change. In February of 2022 I brought in my 2007 F-350 for a exhaust/engine smell. I was told it was the head gasket. I was advised that I should that "bulletproof" it. Since that time I have given your shop Over seventeen thousand dollars to fix my truck. During this time your people have repeatedly given my truck back in worse shape then they recieved it. Examples.. large scratch in my door, parking brake lever broken and lines stretched, air ride system that worked fine stopped working, gas gauge inop, bolts holding down rear seats not tightened, door liners in the truck bed.. that's just off the top of my head. I made myself ok with this process as they fixed most of it and I had the "million mile warrenty" that made me feel like I would be taken care of. I have repeatedly had to bring it back to fix the same issues with months in between as there never seemed to be a loaner for me and I was asked to stop calling and that they would contact me when they had one available. This year my truck wouldn't start so I had my truck towed for what I thought was an electrical problem that wasn't under warranty. The problem was fuel in my oil messing things up. 1k later I was good again. Then a couple of months go by and it happens again. Had to tow it to another near by shop and they actually looked at all my records and pointed out that I was paying for the same stuff repeatedly. The tested and found that I had a cracked head. I of course had them do waht was needed to get it to run "about 8k" and then brought it back to the shop that had bulletproof my truck which included removing and sending my heads to the machine shop. At that time I was told the there was nothing wrong with it. This of course was incorrect as now I have fuel/oil pouring out of my coolant tank. When I called to make an appointment to get it fixed I was given a reference for another guy as yall said you didnt have a diesel guy anymore. When asked if he would be covered under my warrenty I was told that I had no more warrenty. When I asked what about my "million mile warrenty" I was told that didnt apply to deisels. That of course was was not what I was told and after looking i cant find it written either. So I was told diesels hat a 12 month 10k miles warrenty. And I said that it has less then 10k and I have repeatedly had to have it refixed so I should be good even under the new made up warrenty. That was met with you took it somewhere else and they could have broken it. REALLY? They didnt tear my engine apart, you did. I want a refund for the work you should have done correctly and didnt, I would also like a refund for the gauge I was told to buy for my air ride system to fix it and the labor that it cost to install it as it still didn't fix it and I had to have the other shop fix it by fixing the line yall cut when you removed my truck cab. Finally, I would like a apology for the poor service and the gaslighting that has been done to me.

Nicola Young

★★★★☆

Edited a month ago

I've been getting services from them dor about 3 or 4 years now, very friendly, professional and honest. All a warm welcome and alway respectful. Never a need to complain or find a fault. I'm not sure what is happening this time around. My car has been there for over 3 days now, I haven't gotten a call on updates or anything. I called the 2nd day to get an update and was told that they are working on it. Now they are closed for the weekend and no one called to at least update me. I've been begging rides and using ubers to get around. I pray that the explanations they have for me on Monday is sincere and truthful. Ok so it's Monday morning, I called and I must apologize because I didn't update my phone number and they have been calling the old number. Rich's Auto, my sincere apologies. I updated my number and everything is set. Thank you guys for the great work you all do. God continues to bless the business and your families.

Jerry Berling

★★☆☆☆

3 months ago

I have had 2 negative experiences with this shop. The first was minor and overlooked. Vehicle was running rough and had a exhaust leak. The leak had burnt some wires, which they repaired and the leak itself. Went to pick it up and it wouldn't start. They told me I needed a new battery even though the one in there was 6 months old. Took them another several days to get and install the battery. Took the vehicle and within a 100 miles the exhaust was leaking again. Dismissed it as bad luck on me. Second time, same vehicle, I took it in for a charging issue, and wipers not working properly. Took them several days to replace the alternator and I thought the price was a little high but better to let professionals do it. Went to pick it up and when asked they never looked at the wipers and the belt was screeching while still sitting in the parking lot. Left it with them to investigate and they wanted to charge me again to go back to same place they "fixed". I pulled it apart myself and a belt pulley fell off and 2 other pulleys were bad also. A professional would of checked belts and pulley bearings. I will never recommend or use this shop again

Tia Nethery

★★★★★

a month ago

Lyle and his team were fantastic. I started having issues while towing a camper over 1,000 miles away from home. I had estimates done at two locally owned shops and ended up going with Rich’s. Not only was their price better (and for a superior product), but they also made me feel at ease. They communicated with me through the entire process, took into account that I was on a tight time schedule, made sure everything else on my truck was safe to travel long distances with kids..and they didn’t make me feel stupid or taken advantage of. It’s not uncommon as a female traveling alone to be talked down to in situations such as this, but not at Rich’s. Lyle and his crew gave the vibe of “my dad and his buddies are mechanics and will make sure everything is safe and taken care of”. Since picking up my truck, I have called the shop twice with questions and never once have I felt like an annoyance. Support this locally owned family business. They’re solid people.