Google Reviews
Craig Peters
★★★★★
9 years ago
I bought my Fiat 500 Abarth a while back and had a blast with the experience, my sales person was educated, funny and always on top of the situation. While it did take some time to get everything finalized you can not expect to go to a dealership and be in and out driving in 2 hours so that was fine. I just had my first service done and the process was smooth and informative as to what was done to the car. Overall I would recommend this dealership, its a great place that makes you feel like family with a great staff, and service.
Harry Mattier
★
☆☆☆☆
Edited 6 years ago
Since my last visit this dealership has totally changed. The customer service with the new staff is awful. I remember when I purchased my 2012 fiat 500 I was like family. Now this dealership has grown so large it has forgotten about the people who started it for them. No one has service my car but them until my last visit when I didn’t have an appointment. This advisor told me that I’d have to leave my car all day just for an oil change. In the almost 8 years I’ve been going there I’ve never had to make an appointment for oil change. Well I’ve decided no more trekking out to Weston to be treated poorly. Found another dealership with cheaper service prices and MUCH better customer service.
Jay Little
★★★
☆☆
Edited 4 years ago
Appointments are made for the shops benefit and not the customers. Waiting customers with appointments asked to wait hours for oil change. Attention to detail lacking, service writer was presented coupon for 59.95 oil change, tire rotation, and multi point inspection. Only wrote up oil change and multi point. I received invoice with no tire rotation and no copy of inspection report. I have no idea if the inspection was done, if other fluids were checked, if tire pressure checked, etc. etc. just don’t feel like I visited a dealer for service and uneasy with the lack of information on what was done. :( Another visit 8/10/21 with issues again. I made appointment two weeks in advance, outlined my concerns, and selected that I would be a waiting customer. Get there and service advisor tells me. They do not have time to work on my car today.. I asked why they did not notify me and response was that they have no idea what work is coming in until people show up! What is the point of the appointment? Of course they found time to do all the work that I was going to pay for but had no time to address the warranty issues. Asked to reschedule but what is the point if they are not going to be ready when you arrive. Like I said before they do not run service as a service to the customer.
Wesley Maltby
★★★★★
Edited 3 years ago
In for standard oil change. In and out in a timely manner. 8/26/2022, back for a re-call fuel pump replacement at no charge. 60 K miles on the car already and it’s the first and only mechanical flaw or issue I’ve had. Everyone I’ve dealt with over the 3+ years at Rick Case has been great!
Nilsa Marin
★★★★★
5 years ago
My experience with this dealership for service recently was exponentially improved from the past. My representative, Juan Guerra, is very diligent, accommodating and professional. The repairs were effective and efficient - I now feel safer driving after repairs were explained. With Lyft service, I was able to resume working and be productive. I would recommend this location.
Joshua Hulsizer
★★★★★
5 years ago
We took in the car to service recently and Alex at the dealership took great care of us. He was both very prompt and professional. Their Service Manager is great too. They are surely an asset to the dealership. Thanks Alex and the Rick Case team for always striving to do what's right for the customer. We appreciate it!!!
Sac Arb
★★★
☆☆
5 years ago
This dealer is largest in Florida, I bought a Fiat here and I can say they have honored their warranty all these years and thank you for that. What I regret here is customer service actually if only thinking of this my rating would be one or two stars considering previous experiences, advisors change constantly and I can tell because they are not good or are overwhelmed with work and quit. This time I went I got a much better advisor, went for an oil change of a 30k miles Fiat. What keeps me very unsatisfied it is the absurd prices that are charged here, the final price I paid was $1.000+ for a 30k service which I had to remove items because I was not willing to pay more (at the end I am changing the engine and AC filter myself). At the end they performed oil change and brake fluid flush this costs but not 1K, the rest a whole bunch of treatments that I know are a lot of sprays and fluids, the rest labor hours and a humongous bill. I am sorry to say, good bye Rick Case if it is service I am done I prefer do these things by my self or go somewhere else.
Katrina Hall
★★★★★
11 years ago
I can not say enough for the amazing customer service I received from the staff at Rick Case Fiat. I came in with barely any money down, a horrible trade in and terrible credit and they treated me extremely special and amazing like I came in with perfect credit and a lot down. I was there till after midnight purchasing my vehicle and they kept a smile on there face the entire time and treated me amazing. At first I purchased a vehicle at which I was not in love with the color, However they were able to find a location that had the vehicle that had my color and truly in love. I would highly recommend the staff all day and willing to work with my situation. I rarely post comments about places and never thought I would post such an amazing comment regarding a car dealership but they are truly above and beyond anything I would ever imagine. I can not thank them enough for what they did.
Julia Reyes
★
☆☆☆☆
4 years ago
If you don’t drive a Maserati, this dealership’s service department will disappoint you. Unorganized, not consistent with what they tell you,etc. I was sold a protection package for the exterior paint and interior of my car that could be applied once a year. Came to find out that is not what was sold to me. Of course the guy that sold it to me in the finance department is no longer there. Surprise surprise. Don’t trust them and don’t be surprised if they screw you over. I’ll never use them again. Very disgusted with Rick Case after they got what they wanted Ted which was the same if the vehicle.
tom sweatland
★★★★
☆
4 years ago
Brought car in for service. Made an apt for a flashing light, 5 hours later I received my car back with light working properly. Car was washed and cleaned. Friendly staff. I would say 5 hours was an extremely long time for a simple fix. A loaner car should have been offered if they weren't able to repair it in a timely manor.
Andrea Lachaviec
★★★★★
6 years ago
Some months ago I began to receive texts from a rep at the Fiat asking me how our service visits have been, since this same rep Kristen Brown has mantained contact with us and has been our go to person. Kristen has not only helped me to arrange service appointments and a rental car while my car got serviced but, she has also facilitated car purchases and many other inquiries that we have had along the way. She has put us in contact with wonderful people such as Ezra who has gone above and beyond to help us get the best car and best loan. Mr. Wolf who has been one of the loan officers that helped us, took the time to sit with me and get to know me and what I needed from a loan. Everyone who has worked on our car selection and approval process, have treated us as if we were celebrities and have dedicated their time and efforts with professionalism and provided us with a personalized service. We always come to Rick Case because we know the quality we will get every time.
Jessica Gonzalez
★★★★★
5 years ago
What a great experience with Jorge Rivera. He made me laugh and was very professional. He explained everything and recommended the service needed for my car. The wait was worth it; never been so happy with a service at a dealer. Highly recommend Jorge as a service advisor. Next time I need service on my car I will be giving Jorge a call.
David Stack
★
☆☆☆☆
5 years ago
We're so disappointed with Rick Case Fiat. Their customer service has fallen apart in the past couple of years, especially now. First, a month ago when attempting to make an appointment I left three voicemail messages, and filled out their online form. I never heard back. My husband got lucky when he managed to get someone on the phone three weeks ago. So three weeks out we made this appointment. I came in last Saturday, and the Service Advisor couldn't find my extended "Wrap" warranty info in the system. I went through this last time too. He insisted my car is out of warranty. Insisted! The Service Advisor finally found it the warranty, but informed me that it will take a week to diagnose why my brake light and interior lights don't work. No loaner cars are available. Last time my car was in the shop for about 4 weeks. They expect me to be without a vehicle for weeks without a loaner car when I'm under warranty. We have never had this issue at any dealership. This is my fourth car purchased here, but we will seriously reconsider doing any business there again in the future. Icing on the cake... The soap dispenser in the men's room doesn't work, and I looked next to me in the waiting room with a man not wearing a mask. Keeping my distance. But then a staffer got in my personal space without a mask so I walked outside. Really Rick Case? Unbelievable!
Roberto Galea
★★★★★
7 years ago
The service at Rick Case was outstanding. My Sales Consultant Marco was very patient and knowledgeable. He understood exactly what I was looking for and located my dream car. He and his manager worked hard to get me a fair price for my trade in and good financing terms. I would definitely purchase another car from Rick Case for me or my son in the future. A pleasurable car buying experience! Highly recommended!
Jacqueline Quinones
★★★★★
3 years ago
I had a good experience here this month! I brought my Fiat in for AC issues and a few other smaller issues. Dealt with Jorge Rivera, who was informative and prompt with updates. Considering the depth of the issues and that my car is mostly no longer under warranty, the lengthy process (20 days) and high cost ($3k) seemed understandable. Most importantly, I felt like my car was in good hands and all issues were fixed. Other staff here I encountered were also friendly and helpful. Very happy overall!
Vincent Thomas
★★
☆☆☆
2 years ago
I’d like to start off by saying they were kind enough to take my car in at a moments notice. Once they performed a diagnostic test, they informed me it would be $2600 to replace just the starter. That was just to get the car possibly running and then there were other issues they said needed to be addressed. I couldn’t afford that so I had the vehicle towed home. I then did some research and I found a starter, rebuilt for $125. It took an hour and a half to install it. I know dealerships have overhead, and it should cost considerably more than what it would cost me if I did it myself but that’s a huge amount for a small repair. Lastly, the serviceman was rude to my wife when she inquired about the repair which in my opinion is unacceptable customer service. She just wanted to know why the repair was so much. We’re blue-collar people and we don’t make a ton of money, we just want to be treated fairly.
Jessica Rodriguez
★★★★★
7 years ago
I just bought a nice Car there at Rick Case Fiat. All those sellers guys were so lovely and friendly with everything; Since I came there till a left with my Car. Thank you so much Marco; Maria; Farhat and the great One Cristiano Ronaldo. Best car purchase experience ever!!!
Monica Milla
★
☆☆☆☆
10 months ago
Shady business. I left my car for a diagnostic, depending on how much it would be, I would leave it for the service. Got a quote in an email on what it would be to fix it, requested it in official letterhead, itemized, so they sent me a quote with minimal description of the work to be done, a charge for labour not by hr. yet the total had an extra $1000 for environmental fees and taxes. When I pointed that out they said it was an error on the program, that it was just about $400. So again I requested a formal itemized quote, this time there were no environmental fees. Rick Case is not trust worthy to me. I did not do the work there.
Michael Woodward
★★★★★
8 years ago
Had a great experience at Rick Case Fiat. We brought my wife's 2014 Fiat 500L in for a service appointment and this little gem caught our eye. Walked in for a service appointment and walked out with a brand new 2018 Fiat 500L in a flashy color my wife wanted when we bought the first one. We have been super impressed with the overall experience we've had from Rick Case Fiat over the past 5 years. David Perez and Cristiano, thank you for working with us to make the trade deal. It was a pleasure doing business with you.
H D
★
☆☆☆☆
Edited 5 years ago
Those are the actual pictures of the rotors that the service manager said were replaced after spending over $600.00 for new rotors and brake pads, I would not have known about it if it was not for my visit to Firestone to have my tires replaced . I was told that the rotors were"SHOT". Finally the pictures showing the "LIPS" are there on color. Need an explanation and the service done as promised because I paid fully for the service.
