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About Business
Rick's Service Center Eau Claire brings expert Car Repair solutions to the local community in Eau Claire, WI, Eau Claire. From Auto repair shop, Car repair and maintenance service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Eau Claire, WI appreciate their attention to detail, leading to a consistent 4.6/5 rating from 97 reviewers. By focusing on the specific requirements of the Eau Claire, WI area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Eau Claire, WI and beyond.
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Google Reviews
Iris June
★★★★★ I was visiting Eau Claire and when almost there, the check-engine light popped on. Family members recommended Rick's and was able to determine the cause and assured me that my return to Chicago area was safe. It was. Thank you Rick's!!!
Layne Qualy
★★★★★ This is the best auto shop in Eau Claire. My household has been giving Rick's Service Center for over a decade and will continue to do so until we don't drive anymore or if the business shuts down. (and we would mourn that day). As a female, the workers have always treated me with respect, explained my car problems in a way that makes sense, and have always given the most fair prices and break down of labor. My most recent experience has been the most above and beyond Customer Service experience I've ever received. My 2017 Honda HR-V broke down on the side of Hwy E after business hours around 6pm. I got my car towed to Rick's by Hook n' Go LLC (They were excellent as well). My plan was to leave a voicemail to inform the my vehicle was there and needed inspection. Unfortunately, voicemail wasn't working, but a worker showed up as I was getting dropped off. After apologetically approaching him after hours, I explained my situation. He got me on the books (10 days out because they were down to 2 techs and had a FULL lot of cars - probably because they are the best in town), he took a quick peek at my car and gave me an unofficially guess that it could be my transmission or it could be electrical. The 10 days passed, they inspected my car and broke the news to me that it was, in fact, my transmission (Wild for a 2017 honda at about 183K miles). They took the time to find a used transmission for me and gave me the quote with labor - $7200. OUCH, but I knew this was a fair price and these gentlemen are worth every penny of it. Also to note - I received this diagnosis on a Monday. Dumping that much into a used vehicle is not for me and I chose to sell this clunker and begin the car buying process. The company I chose to pick up my clunker quoted me and was going to pick it up that Thursday and I asked Rick's auto if it was okay to keep my clunker on their lot until it got picked up on Thursday. When Thursday came around, the tow truck was not scheduled correctly and they pushed the tow back a day. (Very annoying as I took the day off to ensure the title was passed off and I received the check). When I told the guys at the shop that my car would be there one more day and I would need them to hand off the title, keys, and receive the check - they we're SO understanding and accommodating. Also they didn't charge me at all for staying on their lot for almost 5 days after getting diagnosed. I don't know all their names, but Shaun has been the guy at the front desk - and like I said all the workers have been WONDERFUL. They are worth the wait and every penny for the repairs they give. I am deeply grateful for everything they have done for me.
Charles Woods (Life Coach C.W)
★☆☆☆☆ Terrible service. If you take your vehicle there ensure that mechanic Jeremy Black do not work on your vehicle. He lacks experience, and professional service. Rick’s auto repair treated me and my significant other very rude after we paid $1, 900 for repairs. Vehicle still wasn’t fixed properly, when we took our vehicle back Shaun sought to rectify yet fail short because vehicle still wasn’t fixed properly and the parts use both times was insufficient and never resolved the mechanical issues end up taking vehicle to dealership where they identified all the mistakes Ricks made and fail to identify. Our experience was terrible and still haunts us. We are now in small claims court. Rick’s lawyer failed to mediate properly to rectify the poor service both vehicle wise as well customers service wise in which Rick’s allegedly standby not with us tho. Hopefully Rick auto repair learn to do better after this lawsuit that I most certainly seek to prevail on. I do not recommend this alley shop nor alley mechanic it employs like Jeremy Black to know one! PS…we prevail in our small claims lawsuit against Rick’s Auto failure to fix our vehicle properly and for allowing mechanic Jeremy Black to service our vehicle. #lifecoachcw
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