Rick's Service Center Eau Claire

Randi Jo Market

★★★★★

6 years ago

I own a Land Rover and Rick’s is one of the only places in Eau Claire that will work on it. They have replaced transmission and several other things over the past few years and each time they are professional, they get me in quickly, and they’re also very reasonably priced. Would recommend to anyone.

Karishan Somu

★★★★★

8 years ago

Honest and efficient place to bring your car. On my first visit they went all out to work outside under the rain to find out what's wrong with my overheating car. They diagnosed it under an hour and it was a quick fix, did not charge me extra for any services. Came back a year later to fix my anti-theft system, owner was nice to give me several options and even recommended the cheapest, said it would take it a few days to work on it since it was busy but he found time to finish it within a day.

steven knowlton

★★★★★

11 months ago

I’ve been going to Rick Service Center for 15 years. They’ve always been honest and I feel like they’re a great value and I appreciate their personalized customer service.

Shaina Hierlmeier

★★★★★

2 years ago

Only auto place in Eau Claire that I’ve had amazing service and communication at! As a woman, it’s hard to trust auto places but Rick’s has always been reliable, honest, tells you exactly what is wrong and throughly communicates it, and is reasonably priced! Will continue to take my BMW here!

Jane Baker

★★★★★

6 years ago

I've always had good experiences with this shop. Quick to get your car in. Repairs are very reasonable. This is my preferred shop for all my repairs. Even the Nissan dealership has commented on how knowledgeable Shaun is in his line of work. I would recommend this place to anyone who inquires. Thank you for getting me back on the road!

Elise S

★★★★☆

4 years ago

My check engine light popped on. So I brought my car in to Rick’s. Turned out to not be too catastrophic. Car needed a new engine coolant thermostat and have the coolant topped off. Staff were very courteous, cost was reasonable and the repair was done in a timely manner. Would definitely recommend them for your auto repair needs.

Pamela Meyer

★★★★★

2 years ago

We've been using Rick's for almost a decade for all of our auto service needs, jobs big and small. Service is prompt and prices fair. They stand behind their work and will make things right! They always take the time to explain what's going on, and often show you the worn out parts they replaced. We always recommend this place!

Old Soul

★★★★★

4 years ago

The service at Rick's has always been prompt, friendly, honest, and reasonably priced. They know their stuff. There was one emergency situation I had, and the guys stayed a half hour late to get my car fixed the same day. I was extremely grateful. Definately one of the best places in the valley to get your car fixed.

Wyatt - Elite Movers

★★★★★

2 years ago

Sean is always awesome. I own a business here in Eau Claire and take all my vehicles to these guys. Great Values, Price, Timely, etc. I’ve got many my employees taking their vehicles to Rick’s now too. As much as I wish I never had to take a vehicle in for services, these guys are the go to Eau Claire 🙌🏼.

Justin Hertz

★★★★★

2 years ago

Sean and the crew at Rick’s Service Center do a great job. Fast, friendly, and the prices are always fair. I truly believe they look out for the best interest of their customers and trust them fully. Would highly recommend.

PC Xy

★★★★★

3 years ago

Went to get my tire replaced as I had a flat. I had my spare on and had bought a new tire before going to Rick's. A couple of my family members come here regularly and recommended this auto shop. I didn't have a ride so waited in the waiting area and chatted with the owner, Sean, until it was done. Very nice man and had a great conversation. I will definitely be back when my car is in need of service again and will be recommending Rick's to friends and family.

M t

★★★★★

a year ago

I’ve been going here for 4 years so I would consider myself a loyal customer. Last week I reversed out of my driveway (during night) and bumped into my recycling bin. Long story short my right side mirror was hanging on by just a few cords. The type of car I own has a limited amount of side mirrors in stock, which hikes up the prices. These guys were nice enough to weld together my side mirror for a much cheaper cost. The kick is, I can still adjust the side mirror from the button inside my car. Above and beyond service.

Neil Frydrych

★★★★★

a year ago

I never write reviews but decided it was necessary. I wasn't able to get into Rick's Service Center the week my vehicle had a light come on for my transmission and AWD. It was also making a loud rattling noise. I decided to take my SUV to another mechanic shop who said I needed a new engine. The mechanic then wanted to buy my SUV for scrap. I ended up taking my SUV to Rick's Service Center and they actually took the time to look into the issue. They were able to fix my issue for $1,100 instead of at least $9k for a new engine with another mechanic shop. I will only be going to Rick's Service Center. There is a reason why they have such great reviews. Great work!

Brendan Hanrahan

★★☆☆☆

11 months ago

Don't bring a Ford Escape here. I've had to pick up and drop off a friend so many times over the last 4 months. They couldn't fix it completely with an engine replacement there was one problem after the other and his vehicle would sit there for a week or at one point weeks when he had no transportation. I think this is the 6th time here and that's just. The owner is nice though didn't charge the labor for something they missed.

Charles Woods (Life Coach C.W)

★☆☆☆☆

Edited 10 months ago

Terrible service. If you take your vehicle there ensure that mechanic Jeremy Black do not work on your vehicle. He lacks experience, and professional service. Rick’s auto repair treated me and my significant other very rude after we paid $1, 900 for repairs. Vehicle still wasn’t fixed properly, when we took our vehicle back Shaun sought to rectify yet fail short because vehicle still wasn’t fixed properly and the parts use both times was insufficient and never resolved the mechanical issues end up taking vehicle to dealership where they identified all the mistakes Ricks made and fail to identify. Our experience was terrible and still haunts us. We are now in small claims court. Rick’s lawyer failed to mediate properly to rectify the poor service both vehicle wise as well customers service wise in which Rick’s allegedly standby not with us tho. Hopefully Rick auto repair learn to do better after this lawsuit that I most certainly seek to prevail on. I do not recommend this alley shop nor alley mechanic it employs like Jeremy Black to know one! PS…we prevail in our small claims lawsuit against Rick’s Auto failure to fix our vehicle properly and for allowing mechanic Jeremy Black to service our vehicle. #lifecoachcw

Layne Qualy

★★★★★

8 months ago

This is the best auto shop in Eau Claire. My household has been giving Rick's Service Center for over a decade and will continue to do so until we don't drive anymore or if the business shuts down. (and we would mourn that day). As a female, the workers have always treated me with respect, explained my car problems in a way that makes sense, and have always given the most fair prices and break down of labor. My most recent experience has been the most above and beyond Customer Service experience I've ever received. My 2017 Honda HR-V broke down on the side of Hwy E after business hours around 6pm. I got my car towed to Rick's by Hook n' Go LLC (They were excellent as well). My plan was to leave a voicemail to inform the my vehicle was there and needed inspection. Unfortunately, voicemail wasn't working, but a worker showed up as I was getting dropped off. After apologetically approaching him after hours, I explained my situation. He got me on the books (10 days out because they were down to 2 techs and had a FULL lot of cars - probably because they are the best in town), he took a quick peek at my car and gave me an unofficially guess that it could be my transmission or it could be electrical. The 10 days passed, they inspected my car and broke the news to me that it was, in fact, my transmission (Wild for a 2017 honda at about 183K miles). They took the time to find a used transmission for me and gave me the quote with labor - $7200. OUCH, but I knew this was a fair price and these gentlemen are worth every penny of it. Also to note - I received this diagnosis on a Monday. Dumping that much into a used vehicle is not for me and I chose to sell this clunker and begin the car buying process. The company I chose to pick up my clunker quoted me and was going to pick it up that Thursday and I asked Rick's auto if it was okay to keep my clunker on their lot until it got picked up on Thursday. When Thursday came around, the tow truck was not scheduled correctly and they pushed the tow back a day. (Very annoying as I took the day off to ensure the title was passed off and I received the check). When I told the guys at the shop that my car would be there one more day and I would need them to hand off the title, keys, and receive the check - they we're SO understanding and accommodating. Also they didn't charge me at all for staying on their lot for almost 5 days after getting diagnosed. I don't know all their names, but Shaun has been the guy at the front desk - and like I said all the workers have been WONDERFUL. They are worth the wait and every penny for the repairs they give. I am deeply grateful for everything they have done for me.

Iris June

★★★★★

6 months ago

I was visiting Eau Claire and when almost there, the check-engine light popped on. Family members recommended Rick's and was able to determine the cause and assured me that my return to Chicago area was safe. It was. Thank you Rick's!!!