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About Business
Residents of Watertown, CT, Waterbury have long trusted Route 63 Automotive for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.7/5 rating with 50 reviews. Throughout Waterbury, and particularly in Watertown, CT, Route 63 Automotive is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Route 63 Automotive for any Car Repair inquiries or to schedule a visit to their Watertown, CT facility.
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Google Reviews
Nick Perugini
★★★★★ I’ve been going to Route 63 Automotive in Watertown for years, and I can confidently say they run an honest, trustworthy business. Joe has always treated me fairly, and his master tech Sean is extremely knowledgeable. They take the time to explain repairs so you actually understand what’s going on with your car — no pressure, no upselling, no games. One of the main reasons I keep coming back is their fair pricing and transparency. They genuinely care about their customers and have a real passion for cars. I’ve seen some negative reviews that seem to be confusing this shop with Route 63 Garage in Naugatuck, which is completely different. Don’t let that deter you. Bring your car here and see for yourself. Bonus: Joe usually has some really cool cars in storage that are fun to check out while you’re there. Highly recommend!
Jordan
★☆☆☆☆ I contacted Route 63 Automotive to perform a pre purchase inspection on a vehicle I was considering buying from Litchfield Hills Motor Cars. From the beginning, Route 63 Automotive spoke very highly of Litchfield Hills Motor Cars and told me an inspection was basically unnecessary and that I’d be wasting my money. That immediately raised concerns about how independent the inspection would be, given how strongly they were vouching for the dealer before the vehicle was even inspected. Even so, I foolishly insisted they do a pre purchase inspection and specifically asked for items like suspension components, undercarriage/frame condition (rust/rot/cracks), and leaks to be checked. Instead, after the vehicle was dropped off by the dealer, I received paperwork and billing for a “State Safety Inspection” (invoice line item: State Safety Inspection). The write up stated that tires/brakes/suspension/exhaust/fluids were in very good condition, all lights/systems were operating correctly, and noted only slight oil pan seepage. They did replace the battery, which I appreciate. After purchase, multiple significant issues were found that I believe should have been identified or at least flagged during the inspection I requested, including: •\tFrame rail crack near the rear body mount (passenger side) •\tRadiator leak •\tTransmission oil cooler line leak •\tFront differential leak •\tExhaust hangers rusted off •\tUpper oil pan gasket leak •\tDriver/passenger door gasket leaks Used vehicles can have problems. That’s exactly why I requested a pre purchase inspection. My issue is that I requested a pre purchase inspection, but I was billed for and provided a state safety inspection write up, while failing to mention obvious and costly issues with the vehicle. With a visible frame crack, this vehicle should not have passed a safety inspection in the first place. This all occurred while I was also being strongly encouraged that the dealer “didn’t need” to be checked. Because of the seriousness of the issues, especially the frame crack, I will be requesting a refund. Based on this experience, I do not recommend Route 63 Automotive for pre purchase inspections, particularly when buying a vehicle from Litchfield Hills Motor Cars and expecting an independent evaluation.
Geo
★☆☆☆☆ If I could leave a negative ten stars I would, this place is not worth the one star here, won't let me post with no star selected. Terrible place. Avoid, Avoid, please avoid save your hard earned money. Charged $500 on BMW even though they were not able to remove a fuel injector. Then they informed us that it would be $5,000.00 to complete the full repair to drive the BMW off their property. I told the owner I couldn't see or understand how you are getting to $5000,00.00 for such a repair (removal of fuel injectors)Had to tow the car away. Car was not drive able after bringing it to this crooked shop. They did the same thing to another customer, didn't know of that negative post. Would have never had them "service" the car. State they work on foreign cars could even get the job done. Took $500. Owner / shop very dishonest. Avoid at all cost. This place should be shutdown. Consumer protection and DMV do nothing to protect the public from shysters like this shop. Should lose their license to operate this type of business. Legalize way to steal money from people. Please I ask all of you boycott this place. It should be closed permanently. There was no justification to charge $500 for a job not done. The car (BMW) had to be towed after the bringing it to this place, what does that say about them and their so called ability to "service" cars at this shop. Geo
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