About Business
Conveniently located in Bloomington, IN, Royal Volkswagen-Bloomington has established a strong presence in the Car Repair market. They have specialized expertise in Volkswagen dealer, Auto glass shop, Car accessories store, making them a top-choice Car Repair specialist in Bloomington. Backed by 169 satisfied customers, they currently hold a prestigious 4.2/5 star status on our platform. They take pride in serving the diverse needs of Bloomington, IN residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Royal Volkswagen-Bloomington is the go-to destination for quality and service in Bloomington, IN.
Google Reviews
Devin Fishel
★★★★★
8 years ago
I have leased from this dealership twice now and it has been a pleasant experience. They make it really easy and hassle free. The salesman Ryan Smiley wasn't salesman slick and pushy and continues to make sure things go well after the sale. They have a nice selection of cars to choose from and service like oil changes is pleasant with free coffee and new cars to look at, and also a bookstore and places to eat within walking distance for passing the time.
Dillon Fry
★★★★★
7 years ago
I bought my car from Alex Cobb in August of last year. He made the buying process easy and painless. He was very nice, thorough, and professional. Service department is awesome. They are friendly and very professional. They address any issues or concerns quickly. They fix any issues you have and get it right the first time.
Emily DeTemple
★
☆☆☆☆
3 years ago
As a young female who knows a little bit about cars, I highly recommend you take your vehicle somewhere else. I will be direct - take your car to an ASE (Automative Service Excellence) certified mechanic in Bloomington - I highly recommend Worldwide Automative. This dealership is opportunistic and WILL take advantage of you, especially if you are a female. They lack respect for their customers and clear communication regarding recommended services. Here is my most recent experience with them: I had my car towed to Royal on a Saturday because it wouldn't start. That is the only issue I expected would be covered on my estimate because my car was behaving normally prior to this. The following Monday they sent me a nearly $2,000 estimate (that I could approve with a click of a button and a signature) via text message. I was baffled, confused, and hurt. Any other car issue I've dealt with, even minor things, I have received a phone call from the shop or mechanic. You won't get that here. Regarding the suspension issue, they stated two control arm bushings needed replaced. I found that hard to believe because I did not recognize any issues with my suspension (sounds, not ride smoothly, issues with turning, etc). Typically, in a scenario like this, they offer to show you the problem while your car is on jacks. Due to bringing it a few days prior, I knew that would be out of the question. However, I will say they have denied me access to see my car on jacks in the past, so I was hesitant to ask regardless. Yet, I stupidly returned thinking things would be different. Also, I was baffled to see how expensive my car's battery replacement was going to be. Labor charges for the replacement will be double the cost of the battery - just so you know! I needed my car back as soon as possible, or I would've towed it out of there to receive services elsewhere, so I stupidly approved the battery replacement charge. I went to WorldWide Automative for a second opinion regarding the suspension issue. They did an inspection of my suspension, and happily invited me into the garage to see the issue for myself. The mechanic physically showed me how one of the bushings needed replaced; HOWEVER, the second bushing was in great condition and did not need to be replaced. I saved $900 by getting that second opinion and found a new, trustworthy mechanic in this long-winded process. Also, do not think by taking your issue to Royal's Customer Relations Manager or department that things will change. That woman is condescending, passive aggressive, disrespectful, and does not listen considering she does not stop talking. If you read this far, I appreciate it and I hoped you learn two things: 1. Do not take your car to Royal on the Eastside and 2. Call WorldWide Automative for your car's needs
Max Knulf
★
☆☆☆☆
Edited a year ago
Lowest rated Vw around my area. Justin Boruff (service advisor) was bad to work with. It took 3 visits of 10 hours waiting to not get fixed. I got a new dash light after they worked on it & want $170/h to diagnose the light they put on. Didn't listen to my request and did services I said not to do until what i came for was done.
May Family
★★★★★
a year ago
We bought a VW Taos from Joe Blickensdorf last week. My daughter is an international student at IU. She was not back in the US, and we needed to organise a new car for her return, so the majority of the purchase needed to be organised remotely. Joe was beyond exceptional, and went above and beyond what was required of him. He made the buying process painless despite the unusual situation. We couldn’t recommend highly enough and will be eternally grateful for the incredible customer service.
Tom Fuller
★★★★★
8 months ago
Royal Volkswagen of Bloomington was easy to schedule an appointment with, they took care of the issues and washed the outside of our vehicle when they were done!
Sherrie Johnson
★★★★★
2 years ago
The service department is awesome! Such a great experience & answered so many questions I had. I will say we do love Jeremy, in sales! He made our buying experience easy, quick & painless. Hats off to Royal on the Eastside!!! Love our VW Atlas
Scott Bialy
★★★
☆☆
2 years ago
It's just odd that I've had this vehicle for nearly two years and never had a oil issue like this before. I find it hard to believe that roughly every 1200 miles they vehicle will consume 1 quart of oil. 2. I wasn't too happy to hear that they perform maintenance on my vehicle without informing me the issue or price to repair it. In the future I will demand a call or text to inform me of any and all repairs and costs before repairs are made. Whether it's under warranty or not. I wasn't too happy with the bill I received stating they had to put a quart of oil in my car. Over $50 later. Not cool.
Katie V
★★★★
☆
2 years ago
We bought our car new at the dealership. It had a really nice license plate cover from the manufacturer. We realized after we had left the lot that it had been changed out for a cheap plastic dealership cover. The cover broke quickly as soon as we set it to a car wash. We recently had a tire problem and went in to have the tire replaced. That was done perfectly under an hour. Just as we expected, we asked if we could have one of the original license plates covers back and we're told that they don't have any or we would have to buy 1 we don't feel that is realistic. We feel like it's just another way for them to make money. We're very disappointed and frustrated that we couldn't just simply have one of the new covers. It could have been so easy But instead we leave feeling frustrated and disappointed.
meg garl
★★★★★
2 years ago
The employees were all very welcoming and helpful. We really appreciated Liam and his kindness. We didn’t feel overly pressured to make the sale and we felt like he genuinely cared about us. This was my first ever car buying experience so it was nerve wracking, but I felt very at ease at this dealership!
Jamie Crowe
★★★★★
2 years ago
VW has great service all the way around. Joe B is fantastic to work with. He had the car we wanted to look at shipped to the dealership within a day and handled all of our questions with a good sense of humor. Brandon in Finance was excellent to work with too. All around good experience. We're always happy with the service department every time we've needed them for our older models.
Aima Awais
★
☆☆☆☆
a year ago
*Avoid Royal Woxwagon Dealership at All Costs!* I'm still trying to process the appalling experience my husband and I had at Royal Woxwagon Dealership. As international students with limited knowledge of car purchasing and financing, we were recommended to visit this dealership. Big mistake! The salesperson, William, pretended to be helpful, offering us tea and coffee, but it was all a facade. He misled us into believing we could only lease a brand-new car, despite having a learner's permit. His intentions were suspicious, and his behavior was borderline racist. William was curt and unprofessional, refusing to provide us with any alternative options or information. He didn't even allow us to speak with a manager or visit the main office. When asked about his credentials, he claimed to be retired and handed me his phone number, saying "I'm William." The next day, we visited Kia Community and had a vastly different experience. We met with helpful, professional staff who guided us through the financing process, and we're now happy car owners. Royal Woxwagon Dealership's behavior was not only unprofessional but also discriminatory. They don't deserve even one star. If you're a first-time car buyer, beware of this dealership and their deceitful tactics!
Irmina Polit
★★
☆☆☆
7 months ago
Car brought for recall. Picked up car with additional light on dash which was not present when dropped off and got estimate of 700$ to fix light which was not on vehicle during drop off.
Mark Nelson
★★★★★
2 years ago
This was hands down the best car buying experience I've had. Cody was our salesman and made it clear we were his top priority, and he would spend the whole day with us if needed. He didn't pressure us, was very friendly, and made the process enjoyable. Kevin handled our financing and was knowledgeable and friendly. We enjoyed chatting with him while we completed our paperwork. All around a GREAT experience!
Kristen Weida
★★★★★
a year ago
Preston was fantastic to work with. I brought my car in with no appointment. He took it right away and had a rental for me. I was checked in and out of there in less than 30 minutes. His communication was excellent and he gave me free additional rental days when the part for my car did not come in. I also witnessed him with a very rude customer. He was incredibly patient and professional through that entire interaction. That is a rare skill to find in an employee and he should be greatly rewarded for his professionalism.
Sax Appeal
★
☆☆☆☆
11 months ago
Is there a single competent person at this location? They ordered rotors for me only to sell them to another customer as soon as they came in. I had to wait even longer for them to order another set. Another time, I took my car in for repair. I waited for about an hour and a half, and asked them for an update. They said they couldn’t conduct the repair. Nice, guys, thanks for at least letting me know. Take the time to travel to another vw location. It will save you time and money. They’re not good at their jobs, they’re dumb, and rude. Save yourself time, money, and the headache. Take the time to drive to another vw location.
Luke Hershman
★★★★★
a year ago
Made an appointment for a check engine light and a recall to get fixed. Everybody I interacted with was incredibly nice. Drew especially. He sent updates and made sure I saved as much money and didn't upcharge for anything. And they did a shuttle and the lady that did that was also super nice.
Jay Levy
★
☆☆☆☆
a year ago
Our child in law school in the area took their Tiguan for 60K service. Normal service was completed, but technician indicated an additional $2300 in repairs were recommended. We brought the car back to Nashville for review by our longstanding and trusted VW specialty mechanic. NOTHING was wrong with the vehicle. The supposed oil leak requiring engine reseal and PCV replacement was completely non-indicated. I understand there may be some subjectivity in some repair suggestions. This one was black and white. I’m particularly disappointed in the dealership for trying to push unnecessary and costly repairs, especially on an unsuspecting student. Terrible business practice.
mordarion
★★★★★
6 months ago
From the moment I reached out to Jeremy in sales to my arrival to the dealership the best word to use is 'easy'. Easy to speak with, easy to come to a mutually beneficial deal, easy to complete the paperwork, easy to handle the trade-in.
Mindy King
★★★★★
6 months ago
I have owned a VW for most of my life, and have had service and sales interactions with Royal VW for decades now. My recent interactions (since 2021) have been nothing short of exceptional. It is clear that their service department has made a huge effort to provide top-notch communication and service. Drew coordinated my recent service for my 2021 Atlas, and he was readily available through texts and kept me updated on my expected timeline. Excellent communication and customer care!
