Is this your business?
Get listed as a verified member and unlock these powerful tools:
About Business
For professional Car Repair care in Macon, GA, Macon, look no further than Russells Tires. Their team excels at delivering top-tier results for Tire shop and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 45 pieces of feedback. They have become an integral part of the Macon, GA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Macon, Russells Tires is ready to assist with your next project or repair.
Map is ready to load
Click the button below to display the interactive map.
Google Reviews
Ariel F.
★★★★★ Stellar service. I have come here multiple times for tire replacements, and the service each time has been exceptional. The staff is warm and inviting, and the service is quick. Definitely recommend supporting this local business.
Music Producer Hot Mike
★☆☆☆☆ Completely unprofessional. No conflict resolution skills. At first, I highly recommended Russell's Tires. The owner told me, directly, he could work on my Mercedes C-Class' wheels. These are standard stock OEM 17-in rims. He said nothing about the potential of damaging them. Two young gentlemen working there did an outstanding job on mounting the front tires to my new rims. However, on my second trip to do the rears, the same can't be said. The level of professionalism declined dramatically. The lone older gentleman working appeared to be struggling way too much with dismounting, then, mounting my tires to the new rims. No one warned me in advance that there would be potential damage done to my wheels. I didn't even have that expectation considering the fronts were done without issue. When I approached the owner about the damage done, he lobbed a veiled threat saying he'd "check the tape" to verify whether or not I was lying about being told my rims could be damaged in advance. He appeared to be saying he understood, because, he went on about owning a BMW, promising to fix the gouges by buffing them out. He, then, told me to never bring the car to his shop ever again. What??? I asserted that he, now, set new terms for conducting business. Visibly angered, he, then, stated never to do business with him again. He, ranted on, telling me he doesn't even service his own high-end vehicles at the shop. I wouldn't say my C-Class is high-end, but, okay.😆 I told him I would oblige his advice to never come there again. Finally in my car, on the way out, I quickly stepped out to photograph the wheel damage. I go to step back into the car to leave when the owner calls out to me. "Hey, bruh!? Hey, bruh!?" I turn around half in the car and half out, "Hey, bruh! Get off my property!" He says this as I'm leaving. I tell him he called me which is why I even stopped leaving. He, then, childishly, starts counting down from 4...3... I'm like, this is not happening and say, "Your counting doesn't scare me. I'm leaving anyway." He threatens to call the "Bibb County Sheriff". Really??? For wrecking my wheels and saying something about it? I truly wanted to support this Black Owned business. I tried. I really did. I do not recommend, nor, advise anyone do business with someone this unstable. This is the attitude of someone who's ego bruises easily. I was looking for resolution and thought we'd come to some sort of agreement on buffing the gouges out. Apparently, not. All he had was excuses and unnecessary flexing about 'owning a BMW'. The owners behavior was unhinged and overly emotional. I expected better. In the military, if you mess up, it's best to take responsibility, even if it initially doesn't feel good, or, causes a loss. That's how one learns. Take the "L" and grow. Do better. Be better. I do not see this person growing, now, or, in the future. Treat every customer as if they are special. You never know whom it is you are dealing with. Note: (Full disclosure: I mounted and balanced tires for 2 years and never once damaged a rim.) If you should choose doing business here, do not expect quality work; especially if you need tires mounted on brand new rims of any size. The owner takes major offense when his workers are called out for damaging your property. Buyer beware!!! Recommendation: Economy Tire minutes down the street. They provide a similar service and treat you with respect. They've never damaged my tires, or, rims, ever.
Keysha Cole
★★★★★ Helped us in a time of need. My daughter blew a tire on her Saturn headed back to college. We needed a tire for her ASAP. They had it, changed the stem fast right before closed. All at a affordable price. Everyone was a big help. Thank you.
Visitor Reviews
No reviews yet. Be the first to review this business!
