About Business
Sam's Auto Center is a highly-reputable Car Repair service provider based in Pensacola, FL. Sam's Auto Center covers all facets of the Car Repair industry, with a focus on Auto repair shop, Towing service. With over 85 reviews and an average rating of 3.6/5, Sam's Auto Center is a trusted name in the industry. Their presence in Pensacola, FL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Jessica Norris
★
☆☆☆☆
2 years ago
Warning don’t not ever use them or buy anything from them, I used them to tow my truck to the shop and it ended up being damaged while in there position the tow truck guy definitely damaged it, at 1st the driver tried to make it seem as if it was intact when he drop it off to the mechanic but picture showed my spoiler was on the back of my truck when it was picked up then once it was dropped off it was not there, so initially, he tried to make it seem like it was there but the mechanic it took pictures of soon as he got it, and the spoiler was missing, so I contacted the owner of the company who over talked me the entire time would barely let me get a word in, he’s a very rude person, but I had filed a complaint with the BBB and he responded with he will repair damages at a reasonable cost so I bring him the estimate today and he tells me he is not paying and is not responsible, my vehicle was damaged while in the possession of his company which holds you liable, but he wants to be unreasonable I feel like he’s trying to cover up because he knows his driver did damage to my property. I took it up to the Dodge dealership and they said that there was no way that the top of the spoiler just came off. They said that the wires had to be cut because it was a straight line going through the wires. He definitely damage my vehicle. Please do not ever ever ever ever use this company. For any reason or anything owner is such a jerk.
Robert Works
★
☆☆☆☆
a month ago
The guy working the front named Hank was unprofessional and rude. I was waiting on the wife to transfer money so I could pay the tow bill, and even informed him of that. He snatched the card from my hand and ran the card before it was ready.
Summer Rivers
★★★★★
6 months ago
Brandon was outstanding, he went above and beyond my expectations. Very helpful and sympathetic, very sweet person. Nothing but good things to say about this company and the service Brandon provided! Highly recommend ❤️
Donna Bolder
★★★★★
a year ago
I highly recommend Sam’s Auto Center for your towing needs. Mr Steven was Very Professional and communicated with me every step of the way. He also had a good sense of humor, which was very appreciated. My car was picked up in a timely manner and towed to my residence. Customer Service provided was Excellent A+
rae rae
★
☆☆☆☆
2 years ago
My daughter had 2 flat tires so we called our insurance company to get it towed to the shop and geico sent Sam's Auto Center and their driver damaged my. The tow truck company is denying doing the damage but I have previous time stamped pics and a ring camera to prove that their driver damaged the car. The need to take responsibility for their actions and pay to fix my daughters car. They didn’t even offer an apology. If I could give negative stars I would.
Michael Feysa
★★★★★
5 months ago
Steven was my tow truck driver and he handled my truck perfectly. Got it there safe and sound.
Baking By Design
★★★★★
a year ago
Superb & timely service. Brandon was extremely professional & very knowledgeable when it came to towing my vehicle. Brandon handled my vehicle with great care. I had already had an extremely rough week & my car stopping on me only added to the stress. Brandon was personable and that helped calm my already fried nerves. So impressed with this company. I wish I could give more stars. 😊
Emjay Williams
★★★★★
a year ago
As the Geico towing company here, they were dispatched to my disabled vehicle with a 2 hour ETA. I called to tell them I was in the middle of a busy intersection and really needed someone here quicker. They had me as the next pickup and they were to me in about 30 minutes. Steven was my driver and he was super helpful trying to help me figure out the problem and the best shop for me to go to. He also helped me out with a solution when I needed a second tow and he couldn't get to me quickly. He really did make a super stressful situation much better.
Bobby Holliman
★★★★★
9 months ago
Steve (Doughboy) arrived shortly after calling. Very friendly and very professional. I will recommend this towing service and Steve to everyone. He is a really great guy.
Skipper Sexton
★★★★★
10 months ago
Steven was absolutely fantastic! A skilled gentleman who was a consummate professional. Quick to respond to the issue, careful and safe in his execution of service and kind in his manner. We recommend him whole heartedly!
Donta Mason
★★★★★
a year ago
Thank you all so much for the fast service with quality all over the place! Brandon helped me with towing my car back home and it was a great experience in a challenging time! His kindness and professionalism was exceptional. He is very knowledgeable and very helpful, for that I’ll surely be doing more business with Sam’s!
Micah Gill
★
☆☆☆☆
3 years ago
Asked to leave on left side of house and they did this... stating that they did the best they could... this is after calling Sam's and sending pictures.... driver said I said to the left of driveway after confirming to the left of house, then changed it up and stated that he could not get it to the left of house.... keep in mind, ive had dump trucks back into this place and cement trucks and a tow driver can't leave it in front of the gate?... what a joke.. their answer, was to leave it in front of the door (and not call to ask if I wanted it somewhere else because they couldn't access the clear driveway... they don't go offroad I was told)
Marc Starr
★
☆☆☆☆
a year ago
Worst tow service I've dealt with. Charged a $1000 for a recovery of 2 vehicles. 1 pickup truck and 1 small trailer. Tagged me for two days storage on both vehicles when they both had been there less than 24 hours. Hank is a Jerk. Guy had the option to charge me one day but out of the kindness of his heart, hit me for 2. This according to Daniel. Trying to get Daniel to focus in between watching his daytime dramas on the office tv is a challenge. I understand that they are in business to make money but what a racket. I suppose I would have felt better about the deal If they weren't as rude about it as possible.
Dede Thomas
★★★★★
10 months ago
I have always had very professional outstanding customer service when it comes to having to get my Car towed . They come on time they’re very polite and professional and very trustworthy
Ivan Mac
★★★★★
2 years ago
I've never had a tow truck respond as quick as they did! No Lie! Took great care of hooking my car to the tow truck to get it where it needed to go. Honestly, after this experience I won't be calling anyone else but them. Highly highly recommended!
James
★★★★★
5 years ago
Finding a good mechanic is always a difficult thing in a new city. Making matters worse is the age of my vehicles. I have used Sam's Auto Center many times and could not be more happy with them. I have found them very economical in price and thorough on their work. When there are issues, they help me to make decisions which is in my best interest not theirs. They are busy on a regular basis. I'm not sure of their overall rating but often disgruntled people make comments and not the happy ones. I'm happy to pay them for their work and I recommend them to you.
Aliyah Sylvester
★★★★★
3 years ago
William had come out in request through Geico to tow my car due to a dead battery that wouldn't start. Instead of me having to use a tow on my insurance, he was able to jump my car so I could drive it to the auto center. He was extremely sweet and helpful in telling me what I needed to do, how to get help at the auto center, and even recommended me to get new jumper cables. William is great at customer service and you could tell he genuinely wanted to help!
Bob Hubbard
★★★★★
8 years ago
Hank and his staff are great. Knowledgeable, well trained, a clean state of the art shop. I take all my vehicles here for repairs and general maintenance. They always take the time to educate me, explain my options and make a recommendation. Full towing abilities got me back to the shop and back on the road in no time. They save me money, time and just as important, give me peace of mind and confidence in my vehicles. Five stars!
Thomas Ison
★★★★★
5 years ago
They were great! They were very fair and quick. They gave me an oil change and didn't charge me to fix the inside light on my car. They said it was a bad connection so they cleaned it off and it was good. We go there every time we need a oil change or work.
Chequita
★
☆☆☆☆
2 years ago
Hank was very Rash and unkind to say the least. He lied about not knowing Anything including cost, labor or fees. They tried to charged us for 5 days when today technically makes 3. Instead of the Bill being $331.07 Hank made Daniel adjust the price to $500.95. From W and 29 to their office isn't a whole mile! He didn't want us to ask questions, kept interrupting, saying more fees and lying about the State Trooper fees, labor, clean up, oil and Storage. No they didnt have Anything to clean up nor were they to take the car. Daniel had a hard time getting those number's calculated correctly. Hank is the type of to run off customers or could care less to service select customers. I wouldn't recommend BFI Allied Waste to them. Rating should be a 0
