Sam's Transmission and Auto Care

Jamerson Houston

★☆☆☆☆

Edited a year ago

I took my car to this shop to get the timing chain fixed on my car and was asked to pay 1,200 up front before the work was even complete and I paid the 1,200. Once that was done the shop fixed my break booster without my permission and charged me 1,100 bucks. Again, without permission! That’s not it - I got my car back after 10 days and noticed a pair of my sons shoes was missing in my car so I called them back and the owner said he had a mechanic stealing items out of peoples cars and he would write me a check for the price of the shoes. I declined that offer, but still thought that was wild. After about 2 days my check engine light came on and the car continued to stall out.. I called the shop and they came and picked my car up free of charge “fixed” it after about two days of me getting it back the check engine light comes on again and I tried for an entire week to call the shop and get them to call me back and they NEVER DID!! They gave me a 90 day warranty with the work that they didn’t honor! I had to end up taking my car to another shop and have them fix it after I paid this place 2,300 bucks and ended up getting my shoes stolen! Im a hardworking woman, so that was a big hit!! BE CAREFUL! UPDATE TO THIS REVIEW!!! They ended up tearing up my car so bad, I had to get a brand new one!!! Please stay away from this placeeeeee!!!! I literally only had one car payment left on my car and had to get a new one, bc they messed my car up so bad.

Deborah Merical

★★★★★

2 years ago

I am impressed with Sam and his team. He explained all the repairs needed for my car in a way I totally understood. He even went out of his way to make sure I had transportation home. I would recommend this company to anyone.

Kelly

★★★★★

2 years ago

I had blown my water pump, almost blew up my car! Called Sam on an emergency basis from across the street. The very next morning my vehicle is all fixed, I’m not completely broke and they made sure to even get me to and from work that day! Thanks guys you did a great job and I couldn't be happier right now!!

Tara Burris

★☆☆☆☆

3 years ago

My SUV started shaking and my check engine light came on. I took it to Sam's and they couldn't find the problem. They recommend a tune up. They said they wouldn't charge me for the diagnostic test. He quoted me 680 dollars. Way to much money. I went to pick it up and he charged me 100 dollars for doing nothing. I had plenty of gas in it when I left it. My gas light was on when I picked it up and also trash. Ladies don't take your automobile to them. Rip off!!

BRITTANY Kubitz

★★★★★

a year ago

My transfer case went out in my NISS Rogue and I had to replace it. Sams crew did a good job and the price was fair. Thanks Sam

SCM Prison

★☆☆☆☆

4 years ago

They did some work for my 79 year old Step-Mother and charged her more than they quoted and did a poor job. They were supposed to replace the drivers side window motor and replaced the passengers side and now refuse to fix the problem. In addition, they did not fix the power steering problem either. The vehicle has been taken back to them twice and they haven't fixed it yet after keeping the car for two weeks. I would not trust them to fix a child's wagon. The way they conduct themselves as well as the way they appear and the aura they project says beware! So be extremely careful if they do anything for you! You have been forewarned!

Nathan M

★☆☆☆☆

4 years ago

Unprofessional on two separate occasions, with my mother and I! My family has lived in Meadowthorpe for many years and decided to give Sam's Transmission a shot after my old mechanic had retired. A few hours after I dropped off my car and keys to the owner, who made no comment as to where my car needed to be parked, I received a phonecall saying that my car had been towed! Apparently the shop owner and whoever they shared the small parking lot with next door had bad drama and I was caught in the crossfire when I accidentally parked on their side (the other business had called in for my car to be towed). Although they drove me to pick up my car and paid for the expense, I did not trust them to take a look at my car for my original service. Even though it was very unusual, I could have looked past my experience until my mother took in her car months later and proved that they are unprofessional and poorly managed. In short, they did a bad transmission job while keeping her car for 8 days and had to repair what went wrong only a few days after she got her car back. Then they charged her $300 to fix something that the owner's own father and employee admitted was related to the original faulty transmission repair. They did the extra repair without calling to give a quote and without asking for her permission which I consider to be a con and very dishonest. All evidence put together, I would never go back and I recommend that you look elsewhere to take your car.

Jaime Springman

★☆☆☆☆

5 years ago

I am all about supporting small businesses, being a small business owner myself. We took my Jeep Commander in because it kept throwing the Transmission over temp code. Thousands of dollars later it is still throwing that code. We were told to bring it back and guess what it sat there for days in the parking lot across the street. No phone call, no information like they said they would tell us. So, we just went and picked it up. We Will NEVER bring another vehicle back there again. Now to find a new small business owner to support. If I could rate it no stars, I would! *** We took it in for the transmission over temp being on. Were told it was the transmission, paid to have that fixed. Then we were told we needed a new PCM, replaced that. The Transmission Over Temp is STILL ON!....Doesn't seem like the thing we took it in for was ever fixed and should be covered under the work warranty but sadly, I have to pay someone else to finished this job because they seem to have no time. I think that is an odd way to run your business but what ever. What I am upset about it that I paid over $7000 to get things fixed and some of it did get fixed but the original job never was completed right! I get with what is going on it is hard to get some jobs done but a phone call would have been a great place to start. Instead my Jeep sat in a parking lot and nothing was being done!

Meagan Tucker

★★★★★

6 years ago

I have been a customer of Sam's since I bought my first super fast Ford Mustang as a teenager. The service has been always fast and the customer service great. I can trust that the correct work be done to my racecar, even being a millennial female. The entertaining commercials are also an added bonus.

Dennis Cross

★☆☆☆☆

a year ago

don't trust this guy sold me a motor says rebuild never ran took it apart to be sure no head gaskets scuffed up lifters pistons were black as hell cylinder walls pretty bad refuses to give my money back huge scammer taking story and videos going to local new channels and a lawyer

L T

★★★★☆

Edited a year ago

Man they jus take all day on your cars other then that I think they alr only reason I ain’t give em 5 stars cuz I wanna see if they honor their warranty

Will Jones

★☆☆☆☆

6 years ago

I have been a loyal customer for a few years now and it seems like the quality of his work is getting worse and worse. Not only is he over charging but hes over charging for things that are not getting fixed. I have taken my truck to him on more then one occasion and he has yet to fix the issue. I would highly recommend that anyone is better service then this place!!!

Jason Watts

★★★★★

Edited 6 years ago

Great business to do business with!! Put a duel disk clutch in my Ram 2500 truck. Well pleased with the quality of their work and the price they charged. Top notch shop!! Trust Sam and his crew for ALL your automotive needs!!

Kee White

★☆☆☆☆

2 years ago

If I could rate this place a negative 5 stars I would ! Horrible customer service , went in to get our transmission replaced and came out with so many other problems which they refuse to fix or even give a discounted rate. Would not , absolutely not recommend this place !!!!!

Joshua Liesegang

★★★★★

Edited 6 years ago

Very fast and friendly service. They got me back on the road in no time and it didn’t break the bank. I would highly recommend Sam and his men to work on anything. They will always have my business!!!

bill menot

★☆☆☆☆

3 years ago

Had transmission rebuild at 2020 for hard shift. After spending $4300 and 2yrs guarantee it still shifts hard. Took it back at least 3times and had them drive it for a week , just for them to tell me it's normal and will go away over time . It's now 2023, 3yrs later still shifts hard. I will not recommend this place and have not been. Avoid this place at any cost.

Doug Hill

★☆☆☆☆

a year ago

I wouldn’t recommend no one to go to this shop when I say the worst thing I could’ve done poor service take for ever and steal things out of cars lik I one guy asked me about some tickets I had in my arm rest 🤨