Sandy Sansing Mazda Service Department

Erica L. Mack

★★★★★

5 years ago

Great staff. Super helpful with all my questions. Since my vehicle was still under manufactory warranty, they were honest about the cost to service my vehicle. I appreciate their honesty.

Alexis Evans

★★★★★

5 years ago

Got a Mazda CX-5 today, Kevin was amazing and helped me with everything and Kenny was so sweet and made sure I was taken care of! The car is amazing and certainly taken care of as well! Thank you Kevin and Kenny!

Kodak

★☆☆☆☆

3 years ago

Getting in contact with the service department is an absolute nightmare. I talked to someone Friday morning regarding warranty questions and she said she would call right back with an answer from another worker. I never received a call and have been trying to call in since then. I have left multiple messages, both voicemails and physical notes that the receptionists handed over to service representatives. I was hoping to get my car serviced before the weekend but NO ONE has answered in this day and a half.

Michael rhodes

★☆☆☆☆

5 years ago

Terrible service. Picked up car saw tire was flat had a nail stuck in tire. First of all took 4 days for an oil change and car detail. Then the service person not named Tracy tried to tell us that the nail had been in the tire a while. Which is not true it happened at their shop. Will be looking to go to a different shop.

Saybera Drake

★★★★★

10 months ago

I had my oil changed, tires rotated. My appointment was at 10, I was done before 11. Clean waiting area with complimentary sodas and water.

Seth Vickery

★★★★★

2 years ago

Reasonable priced with honest staff, keeps customers well informed, and doesn't try to upsell to take advantage of customers. Prices are better than independent mechanics for Ferguson maintenance procedures.

Alix Marcano

★★★★★

4 years ago

Long review but I've been coming to them for 3 years now First off, I wanna say I wish I can bring Sandy Sanding Mazda to Virginia when I move there. Especially Tracey from the service shop office. She was ALWAYS extremely helpful, outgoing, and made sure I was taken care of 110%. She truly did care and was worried for me as I went through an emotional rollercoaster due to my car issues. For 3 years I have gone to no one else except for this shop because of her customer service, the great work from the mechanics, and the piece of mind I had with them. I had way too many issues when I went to Pep boys prior to coming to Mazda. My 2003 Miata was due for a full checkup and replacement of a few things and pep boys never helped. It was old and needed some extra loving care. New clutch, new everything almost. They only made matters worse. Tracey assured me I was in great hands once I came to them from pep boys. Finally after 2 years of fixing what my beautiful Miata needed fixed, I felt like I was in a brand new car. We also finally found and fixed the fuel smell we couldn't pinpoint. 2 weeks after fixing the fuel smell and driving what felt like a new 2019 Miata, someone decided to cut me off last minute and my miata was done for... Tracey was the first to know about what happened. The crash could've been worse if they hadn't found the fuel leak. It seemed like she was more worried than I was. She truly is a beautiful soul. At this point it was time for a new car and here comes Demarcus!!! The best salesman of Sandy Sansing! He took care of me and was also extremely outgoing and caring. He got me in a new CX-3 and I was in love. After a few months I realized I may need something bigger in the future and decided to trade it in for something a little more fitting for my plans. I didn't hesitate to once again sit down with Demarcus and talk about getting into the Mazda 3. I couldn't be happier with the process for the second time!! And if I need to trade again or buy another car in the future, rest assured I'll have no problem making a trip to Pensacola to come see him again. Demarcus, Tracey, thank you thank you THANK YOU. To all mechanics that worked on my babies, thank you!!! If I can bring Tracey and Demarcus with me to Virginia, I would. 20/10 recommend seeing them for your needs. These guys need one of those cool wooden plaques.

Ambrosia

★★★★★

3 years ago

I bought my used Mazda here years ago, have been bringing it back for regular maintenance ever since. I wish they kept the customer incentive key tag program around though, to get service discounts/oil changes. The waiting Room got a recent facelift, the new soda fountain is a nice touch, but I still miss the doughnuts... And I'm not a fan of the brown walls, but I'm not there for the view. 😆

Kathleen Ramsey

★☆☆☆☆

3 months ago

Lost all trust and confidence in this service department. User beware!

Joanne

★★☆☆☆

5 years ago

I recently purchased a CX5 from here. I love my car, it is evident that the car was cared for and maintained by the previous owner. The customer service I've experienced at Sandy Sansing Mazda has always been pleasant, however, the customer service I experienced after the purchase was disappointing. When I began to notice high pitched squeaking right after purchasing it I called my sales rep about my concern. She made it clear that if I had problems with it I could call her. I ended up having to call three times about my concerns only for her to say she would contact the service center and get me in. This never happened. After the second call, I called the service center myself and left a message. I never received any follow up from either the sales rep or the service center. I took my car to Pro-Fast in frustration. I ended up having to pay them to replace the brake pads and rotors on the front axle and have them remove and grease the pads on the back axle because that was causing the high pitched squeaks. I am frustrated about having to do this because I purchased an extended warranty and the car was inspected by the service center and checked out....it should not have with break problems. In addition to this, my 30-day temp plate expires next week and was told that my plate has not even been processed yet. I am happy with my car but very disappointed with the lack of customer service received and the cost of replacement parts. Even if there was nothing they could do, it would have been nice to have someone contact me and communicate that.

Disraelly Cruz

★☆☆☆☆

4 years ago

I’ve been through hell and back the past few days and it started with a lost of trust because of Sandy Sansing Mazda Service Department telling me I needed to change my rear brakes when I went in for my 15,000 service and each service since then. I’m now at a different Mazda dealership and they clearly told me at 30,000 miles, my rear brakes were fine and clearly still in the yellow. I’m frustrated because I had a gut feeling this service department was regularly suggesting maintenance on a vehicle I bought from the dealership in order to profit of someone.

Eugene F

★★★★★

a year ago

Had my rental Mazda from Avis which had its key falling apart and had battery that was dying, while away from home, on vacation. I called Avis cust svc and went to their office to get the key fixed and they just ignored me, but luckily had a though to lookup closes Mazda dealership. The people at Sandy Sansing Mazda service dept were awesome, didn’t ask a single question- had my key fixed, battery replaced and didn’t charge me a single penny. I said the least I can do it to give their shop a good review. Thank you very much Sandy Sanding Mazda!

Katelyn Fila

★★★★★

3 years ago

I have been a customer of Mazda Service for 12 years now, and I refuse to have my vehicles serviced anywhere else! Not only will they take care of your car, but they will take care of YOU! Tracey, who has been there as long as I've been as customer, is the absolute best at what she does, and her staff is right behind her. Jim will go above and beyond to make sure you have the best experience. Highly recommend!

fin

★★★★★

5 months ago

Very helpful people, got my wheels fixed when I didn’t even know the issue

Ryan Bonhardt

★★★★★

a year ago

In a couple hours they did more good for me than the service center at my actual dealership had done for me since I bought my Mazda there - fixed an oil leak I'd been having from a previous service somewhere else. Everyone there was easy to talk to and helpful. Shoutout to Tony for all his help - good dude.

Mike Frazier

★☆☆☆☆

2 months ago

Beware before you buy from here do your family and children a favor!! Have your mechanic do a inspection! Because there inspection is a joke!!!

NutNbutSpeed

★★★★★

a year ago

Great experience getting maintenance at Sandy Sansing. My only gripe/concern is that I found suspect they had me disconnect my dashcam on my vehicle when I dropped it off. I normally don't check my camera anyway most of the time unless I notice damage or something off but the fact they had me do this makes me concerned. All the work was done what looks properly by the book. As time goes by and I work on my car over time I will know if they did anything shady and will update but for now, everything looks on the up & up. I say this because from previous experience with other dealerships you don't find out about the shady work or mess ups until much later. I will say I LOVED how my service advisor Annie kept me updated. They sent me a video of the findings and I have to say I love this about Mazda. I've noticed Mazda is the only one that I am aware of that sends you a video. Overall I am very satisfied with the work done and they did it pretty quick I might add. Looking forward to doing business with them again in the future.