Serra Chevrolet Service

James Wilcox

★★★★★

2 months ago

Super friendly helpful as I changed from big trucks to 4500 Chevy and a wedge car hualer they were great

stewsim

★★★★★

4 months ago

The fix for the Equinox EV windshield dashboard glare issue is great…!!! Thanx Serra Chevy Sterling Heights…!!!

Martha Hendrickson

★★★☆☆

4 months ago

My tires are low on air since I brought it in for an oil change & nail in one tire & rotation. I would like to have my tires checked for air again. Do I need an appointment to come in & have them checked. They have only 33 pounds of air in them.

Brian Chapman

★★★★★

4 months ago

Aleks was very friendly and professional, and they were able to complete the work faster than thought. Also, they provided a brand new loaner car while our vehicle was in service.

GodExalted

★★★★★

2 months ago

My dad (Bill Oliver) loves you all. Your service folks are top shelf. You helped my dad this Chritmas during one of his most stressful times. Thank you all. Bill Jr Oliver

Tom

★★★★★

a year ago

Friendly staff. Jason helped me out. Got an oil Change. One of the easiest ones I have ever done at a dealer. They have it down to a science. They even cleaned my truck after. Price is fair for what it costs these days to get one done at a shop/dealer. Will be returning.

Dan Kolat

★★★★★

a month ago

Traveling and needed to visit the dealer. Serra was the best to work with-quick and efficient! I was on my way and very happy with the attention i received - Great Job!

An Drea

★☆☆☆☆

4 months ago

I got my tires rotated then the next day the tire monitor light comes on. I go back up there and all of a sudden I need to pay $200 for a new tire sensor "it's likely it died" hmmm.. it was fine before you touched my tires 🙄 probably broke it and expect me to pay for what y'all clearly damaged!!!

Kevin Law

★☆☆☆☆

a month ago

I bought a car from them certified check engine light came on took it in they said they fixed it left turned back on not even mile down the road took it back they fixed again. Then again a few months later light back on same code some how it's not covered no more an kept my car for 3 weeks paid over 4k to get it fixed guess what happened 6 months later same light same code an guess what it's not covered somehow an they want another 5k to fix it I would never trust there mechanics nor buy a car from them ever again horrible place

Megan Scully

★★★★★

a year ago

Mike B was my service rep guy & he was amazing! He made what would’ve been a horrible situation into the best possible. Pat also helped tremendously in Mike’s absence. They made the whole experience not shitty at all ☺️. Having car issues during Christmas break is about the worst time you could ever have car issues. Luckily I had a great warranty & what the warranty didn’t cover, Mike went above & beyond to get the dealership to cover so I had a brand new 2025 Silverado to drive around while my perfect baby was being fixed. 🥰

PJC 2

★★★☆☆

4 months ago

Routine first service. Nothing special to grade. Dealerships are always slower to do services than other places, but allegedly have more specific training on their products. Meh. I made an appt at another of their locations for a different car issue. this one is going on 2 days now without anyone even looking at it yet. A simple cooling system inspection to see where the coolant is going. It's like 1 hour of labor to test the system to see what is going on. So why do they have the appointment system if they don't treat it as a scheduled service. So far all I know is "they have assigned it to a tech" Ridiculous. Is anyone supervising to see if they are on task? Hire some people that know what they are doing to speed up your shop.

Christian Angelo

★★★★★

4 months ago

Patrick Walmsley and Matthew Wilson were extremely helpful with my situation, and I’m genuinely grateful they’re part of your service team. I needed locking lug nuts removed and regular ones installed, and every other dealer told me I’d have to wait weeks. Patrick told me to come right in and got me taken care of on the spot. Both Patrick and Matthew went above and beyond when no one else would.

Janice Paradise

★★★★★

3 months ago

I was thoroughly satisfied with the service I received from Pat! He made sure everything in providing my car w/4 new tires went smoothly! His professionalism, friendly spirit and special attention to every detail was top notch! Thank you so much!

Taylor Jirjis

★★☆☆☆

4 months ago

I've only had my car for three years, and I've already had to replace the entire transmission, deal with three separate oil leaks, and have a coolant hose replaced. For purchasing a brand-new vehicle, this is completely unacceptable and raises serious concerns about the quality of their cars. Geoff, was great about lowering my costs and working with me during this very frustrating time. I was given an EV rental car, which was very inconvenient, especially since I do not have the ability to easily charge and EV during the day. It added unnecessary stress while my own car was in the shop for major repairs it shouldn't have needed in the first place. My car is worth $17k and just three years later I had $13k in repairs essentially. Overall, this has been very frustrating, and I am disappointed in my purchase. I have been a loyal GM customer and have only ever had a GM car (lease/buy). This was my first purchase and have extreme regret in buying through you guys. I will never buy a GM car again, a $37k car's transmission should last more than 3 years. I expected far better quality from GM.

Michelle Cholewczynski

★★★★★

6 months ago

We always have a great experience, we always deal with Mike O. He is the best!! If you ever need a car definitely see him, he walks you through everything and makes sure you understand it all.

Chris Alatto

★☆☆☆☆

a month ago

I purchased a brand-new 2025 Chevy Suburban straight off the lot with 8 miles on it. By day 3, serious issues began. I brought it in and was told the problem was resolved with a simple radio reset, and it somehow passed GM inspection. Less than 24 hours later, the exact same issue returned. Since then, the vehicle has been back at the dealership three separate times. This most recent visit alone has exceeded 30 days in service, and the total time the vehicle has been out of my possession is even longer. I’ve owned this vehicle for roughly three months and have only been able to drive it for about three weeks. Throughout this process, I’ve been given delays, vague explanations, and no real resolution. For a brand-new vehicle, this level of inconvenience and lack of accountability is unacceptable. At this point, the situation clearly meets lemon law criteria, yet it continues to be treated as a minor issue. This experience has been extremely disappointing. When you invest in a new vehicle at this price point, you expect reliability and competent service. Unfortunately, that has not been my experience here. I would strongly caution others before purchasing or servicing a vehicle at this dealership.

Aaryn Lindow

★★★★★

a month ago

Patrick Walmsley is the dude of dudes. Champion of Bro's. The peoples champ. Service Advisor, bar none. If it wasn't for him I wouldn't have met my wife. My kids have more pictures of him than me. He dapped me up once and it was so crispy I got a cease and desist from a Mcdonalds sprite. I went to coolguy town and everyone knew who he was (the statue wasn't up yet but I heard it is now). Locked in and on top of everything, a true consumate professional, kept me in the know and at the ready. I'm jealous that I don't have people like him working for me, my life would be so much easier. Nothing I want to complain about was his fault and in fact, he was the most helpful person I dealt with for the 58 days I didn't have my car. Promote him, give him a raise and make sure you never let him go.