Serramonte Subaru

Michael Fonti

★★★★★

a month ago

Niko Sides, our salesman, made the car purchasing experience easy and enjoyable. He helped me configure a custom '26 Outback Wilderness a few months before it was out, and when it arrived in the dealership he expertly guided us through all the features and differences compared to other trim levels. 10/10, would recommend.

Cecile Schwanke

★★★☆☆

a month ago

A plastic part popped out on the front passenger side of my new Impreza RS. Don't know where it came from. At my first car service I asked if they can reattached the plastic piece. I was told they will do it but the part was not reattached and was sitting on the front seat when I picked up my car. It's this type of small personalized service that would keep me coming back to the dealer for service. It didn't happen.

Willy Leung

★★★★★

2 months ago

Had one of the best car purchasing experience. Steven Wu was the rep that work with me for new car purchase. He is very courteous, honest, patience and at no time push or pressure anything during the whole process. Also, the time took from start to finish was fast. Most of time was spent on paperwork. 100% agree with all other reviews stating Steven Wu is great to work with.

Bao Dang

★★★★★

3 months ago

Steven was great. The whole experience was very seamless. Steven kept in contact with me all week and was able to answer all of my questions. He was very knowledgeable about the vehicle and gave me guidance and advice on registering my Tesla, charging adapters and much more. The staff was great, finance manager was helpful. The transaction was straight forward. They offered me different options but never became pushy or aggressive. I highly recommend working with this dealership.

A. Ramirez

★☆☆☆☆

a month ago

I visited this service center for my first maintenance visit, lured in by several emails and mailers promising a fixed-price service that included all manufacturer-recommended tasks. Unfortunately, the experience was a textbook bait-and-switch. Despite presenting a valid, non-expired coupon, the service manager refused to honor the advertised price and attempted to charge extra for a tire rotation that should have been included. I ended up paying significantly more for a basic oil change than I would have elsewhere. I recommend avoiding this location, as they do not stand behind their own promotions.

Christopher Borges

★★★★☆

2 months ago

A fairly standard dealership experience. Bought a used Volvo and we had to do the back-and-forth (which at my age feels pretty stupid), but I got very close to my goal price, the car was very well-prepped and taken care of, and they were also open to fixing a few things.

LeighAnne Varney

★★★★★

2 months ago

Dropped my car off for regular service and was met by Jeff who greeted me with a nice smile and professional attitude. He is a great communicator and explained my service options clearly. When the car was nearly ready, he let me know the status and walked me through any issues, repairs, etc. I felt well taken care of and will be back when due again!

Laura Kocubinski

★☆☆☆☆

Edited 2 weeks ago

I had a service appointment for 10:30 and waited in line for 45 minutes to check in On top of the initial wait, they’re “backed up”, so a minor service is going to take over 2 hours I have a baby at home and my time is valuable I asked if they have a mothers / nursing room and they don’t, so I guess I have to pump on the bathroom floor (see attached photo) Would you want to sit on this floor? There is no changing table either I find the lack of accommodations to mothers to be odd, given the brand identify is so geared toward families I wouldn’t recommend to moms, families or anyone that values their time, for that matter If you need to bring your baby, forget about it and go somewhere else

Beth Binegar

★★★★★

3 weeks ago

Experienced courtesy, speed, and a thorough job. Trusted David to order the appropriate amount of servicing based upon the mileage we put on the car this past year, and he earned it. Much appreciated.

H H (H2O)

★★★★★

a month ago

We went to Serramonte Subaru dealership on late afternoon Sunday 2/15 to look at a certified pre-owned 2024 Outback. We were greeted by Kenneth as soon as we pulled in front of the show room. He is very knowledgeable and patiently answer any questions we have for him both during the test drive and in the show room. We decided to purchase the vehicle. The finance manager also stayed past the closing time to process all the paperwork. The entire process went very smoothly. There was no pressure selling, everyone involved demonstrated high level of knowledge and professionalism. I highly recommend this dealership and especially, Kenneth to anyone who is looking to purchase a Subaru.

Judith Palmer Moran

★★★★★

2 months ago

Very busy but very well organized service department. They greet you and handle paperwork quickly. There is a comfortable waiting area. Work spaces are provided with connections for your electronics. There is a coffee machine with many free choices of brew No one is walking around with multiple sheets of oil smudged orders trying to remember what they are doing. No one talks down to you if you are female. I saw one employee being so kind to an elderly person who was a bit overwhelmed and sat down to clarify the options with complete patience. Just good folk doing good work.

Constance Maurer

★★★★★

2 months ago

My first time having my car serviced at Serramonte Subaru. I went to another Subaru dealer for about 15 years until they closed. I went to Serramonte and was pleased with the experience. They were efficient, pleasant and reasonable. Todd in Service was terrific. He also introduced me to Chris in Sales. I am glad I found them and will definitely return.

Naomi Glixman

★★★★★

2 months ago

I bought my car at Serramonte Subaru and it was the best experience I have ever had with a car dealer. The staff is amazing and I like their honesty and expertise. Subsequently I was in a collision and Abraham, the Service Manager, could not have made it easier for me. From car rental to repair, Serramonte Subaru of has been with me every step of the way and I will recommend them to everyone.

Lauraine Edir

★★★★★

a month ago

The work took a little longer than planned, but I was provided with a loaner so there was no inconvenience. The service department kept in contact with me regularly with updates. The cashier was friendly, and I was very satisfied with my experience.

Oksana O

★☆☆☆☆

a month ago

Disorganized Dealership with Concerning Business Practices - DO NOT RECOMMEND!!!! My husband and I recently bought a certified pre-owned Subaru Crosstrek from Serramonte Dealership. Dealing with this dealership was a stressful and frustrating experience. The way they handled everything felt not just disorganized but deceptive, and it's shocking that this is coming from a certified dealership. I'm writing this so other buyers can avoid what we've had to deal with. After I signed all the paperwork, I noticed windshield damage that I hadn't seen during my test drive or final inspection. The damage only showed up after the dealership took the car to wash it and fill it with gas. Sales Manager Moath Nemer told us the dealership would "definitely take care of it" and said a technician would check whether it needed repair or replacement. But when he sent me the due bill, it only said "repair." I asked him to update it to say "repair or replacement" like he promised, but I never heard back. When my husband brought the car in for our scheduled appointment, the first technician looked at it and said it couldn't be repaired, it needed a full replacement. A few hours later, the dealership called and asked to return for another evaluation. This time, a different technician said someone had already repaired the windshield, but he couldn't guarantee the quality of the repair. Sales Manager Carlos Chavez then told there were no records of who did the repair or when it was done, and said they weren't doing anything else about it. I called General Manager Arasch Haidari, and he assured me over the phone that the dealership would replace the windshield if the damage got worse because of their repair. But when I asked him to confirm that in writing, along with proof that they fulfilled the due bill, he never responded to my emails. On top of all this, we bought an extended warranty and maintenance plan, but the dealership never sent us the paperwork for either one. That's a pretty basic thing they should've handled automatically. This dealership fails to provide important documents, doesn't follow through on what they promise, and apparently doesn't even keep records of the work they do or take accountability for it. I'd recommend going somewhere else for both buying and servicing your car. P.S. This dealership had so many good reviews on Google and Yelp, but after this experience, I'm not sure they're real. I discovered their page on the Better Business Bureau, where real issues are posted. I wish I had found it before purchasing the car from them!

Susan Chiu

★★★★★

a month ago

My husband and I own a 2019 Subaru Forester. A couple of weeks ago, the Tire Pressure Monitoring System light came on a few times. I took my car to Serramonte Subaru last week. Jeff S. in the services team was very helpful and professional. He helped me find my warranty info in their system. The technician found a faulty sensor and replaced it. Because of the warranty, the job was completely free. I’ll highly recommend Serramonte Subaru!

Greg Horner

★★★★★

4 months ago

This rating and posting for Seramonte Subaru is mostly based on the experience I had with David Martinez, my service manager. That began on a Tuesday afternoon in October 25. I called the closest Subaru dealer after being told by another dealership that I shouldn’t drive all the way back to Palm Springs without having the transmission checked out. I called the service desk at 5:30pm explained my situation and expected to hear that they could take a look at my car one day in the future. Instead David said “sure, no problem. When do you want to bring it in?” I drove in and met David in person. I knew he would do his best to take care of me and get me back on the road ASAP. The following day I learned that I needed a new transmission. All he needed was an approval from my claims adjuster. Navigating this process alone showed me David could get the job done. A few days later after jumping through several hoops David called me and said that my car was ready and all I needed was the $50 deductible and they would be sending the rest of the money owed to my warranty company who had already approved the $11K amount due. In summary, David had taken what could have been a disastrous situation and turned it around leaving me feeling grateful and satisfied. He was professional and helpful from beginning to end. Thank you for the great customer service.