Service Department of Ken Garff Ford Greeley

Diane Redpath

★★★★★

2 months ago

Great experience 👍 Brandon in the service department was awesome..I just got a simple oil change and he way above and beyond and escorted me to my car..thank you 😊

Isabel Lopez

★★★★★

7 months ago

I came to Greeley for an event over the weekend. The day after I arrived, I noticed my tire pressure had dropped again in the same tire. I have a Ford transit 350XLT. I called ken Garff Ford service department, told them what had happened. They told me to come on over that they would try to Fit me into their schedule and take a look at my tire.They were very kind. I had to wait 2 hrs but it was okay as it gave us a chance to look over some visitor guide books to schedule things to do in and around Greeley. The tire did have a nail in it. They patched it up and assured me that the tire was fine to drive The guys at service that helped me were wonderful and I'm very thankful for them. So far I haven't had any issues.

Diane Carlson

★★★★★

3 weeks ago

Staff was courteous, answered my questions. I was able to get my car done in a timely manner.

Mike Eisenman

★★★★★

2 months ago

Easy to deal with and accurate diagnosis of potentially serious problem in steering. Not the cheapest in town but I feel I can trust the techs to get my son’s car back on the road safely.

Nadine Mossman

★★★★★

3 months ago

The new service model in your service dept is a breath of fresh air. I was hesitant to bring my car in due to previous bad experiences - way too long with Loveland Lincoln getting same repair in 2 days vs 2-3 weeks at ken garff. I'll be back!

Glenn Santistevan

★★★★☆

a month ago

Problem starting when below 40 degrees. 2500.00 first time. Had to take it back 1500.00’ replaced glow plugs and wire harness first time. Replaced glow plug unit and batteries second time . Did it really need all these things? Expensive

Rene Hernandez

★☆☆☆☆

3 months ago

It has been very frustrating and difficult as a Ford owner to schedule at Ken Garff Service Center for vehicle maintenance. After a very bad experience with them a while back (took our car in because of a cylinder issue, come to find out it needed an entire motor replacement and did not even consider a warranty or recall for it, got a second opinion from Auto Tailor where they found the recall, so we shipped it back to the original dealer out of state to get it fixed.) Still had to pay Ken Garff for their trouble shooting service and they had no issue trying to book the motor replacement at full cost. I figured I would reach out again to see if things had changed. Not really. I had scheduled an appointment to get an oil change and to trouble shoot a tire sensor issue in hopes to get it fixed while at home recovering after surgery and was glad to hear they had offered valet via there online scheduling. After three re-schedules, my attempt to confirm each re-scheduled appointment via phone calls to human service specialists on the appointment days, to find out service wasn’t going to happen. Bummer, I’ve never had such bad service at any other Ford center or elsewhere.

Shina Martin

★★★☆☆

Edited a month ago

I was told they will order and replace a bug guard that was broken off my vehicle while in their care. Its been a 3 months and I havent heard an ETA on when this will happen. Corey the service guy was no help, lies and has no customer service skills. Until manager got involved is when I finally started to see process. And amazing it was done in a week. Parts dont take over 2 month Corey. And to tell me it was ordered was what tipped the iceberg. Thank God for Steve the service guy, I didnt have to deal with Corey again

kyle latshaw

★★☆☆☆

a month ago

Can't get them to remove my phone number from previous employer. I have tried three times to be removed. Then they asked for a review.

Justin Davis

★☆☆☆☆

5 months ago

I recently brought my wife’s car in and used the “advantage care” deal the have. I asked to have her oil changed, tire rotation and car wash that is all included in the deal. When we picked it up the first thing we noticed was they did not do the car wash which makes me wonder if they even did the other services. I also asked to be notified when it was done since this was going to be performed on a Saturday and they close early and I did not get a call. I ended up having to call around closing time to find out if it was done. Not very good customer service if you ask me…

Sue Martin

★★★★★

4 months ago

The service department was very thorough diagnosing issues with my Toyota Sienna. They accepted my free oil change and tire rotation from the Alaska Ford dealership. I appreciate the service I received from Ken Garff Ford. I will definitely use their service department in the future.

Nathan Sandlin

★★☆☆☆

9 months ago

A pillar trim recall was scheduled and I was advised that it was repaired. After picking up my vehicle, the trim was in the same (if not worse) condition.

Caleb Renteria

★☆☆☆☆

Edited 2 months ago

Terrible, dropped off Thursday morning didn’t get a call until Monday about a service that takes 5 minutes to do. When I get my car back they blew a powerstearing fuse. And instead of explaining what happened they sent me on my way without fixing the fuse or even explaining what happened??? Drove home without powerstearing without even a reason of why? What kind of safety/professionalism is that?

Lynette Miller

★★★☆☆

a month ago

We've been mostly pleased with the service we've received from Ken Garff over the last couple years, but not being able to talk to a live person to find out if you need to make an appt or not for a safety recall notice that the company mailed us is beyond frustrating. We made the appt online because every number we tried did not provide a live person. We took our car in, (we live 25 minutes out of Greeley) and were told it would take most of a day, so we left the car overnight just to find out the next day that the part won't be available for at least 60 days. Could have been made much simpler and saved us a trip by conversing with a live human being on the phone.

Luis Lozoya

★★★★★

2 months ago

Had a mobile tech show up to my house to diagnose and fix a known recall. Inspected the car and was notified that there is no need to conduct the recall as the part in question was reading well within parameters. Very friendly crew all around and great communication!

Jonathon Friedl

★★★★★

2 months ago

In the past, Ken Garf Ford struggled on the service side. Particularly during and after Covid, they (and most other shops) struggled to keep competent technicians on staff. As a result, the customer experience was generally very poor. However, in the past year, these guys have reinvested HEAVILY into their service department. They opened up a fleet service center and staffed it with great technicians under the direction of excellent management. It’s also clear that, from the top down, leadership has made the customer experience a top priority. I recently took my f450 in for a set of tires on a short timeline. Brad and Scott over at the fleet center moved mountains to source the tires and get them installed for a same-day turn around. Since I use my truck daily for business, their urgency was invaluable. Simply put, they crushed it. I highly recommend these guys!

David Barnard

★★★★★

3 weeks ago

Took the car in for 1 recall, turns out was 3 was done much earlier than expected. Added an oil change and it still made it out of the shop early. Everyone was super helpful, Steve, Cory, and Heidi all provided top notch service with great communication along the way. Thank you.