Firestone Complete Auto Care

Bloody_ Rose12

★★★★★

3 months ago

Harley did a great job explaining me everything. Even gave me great recommendations on a future car I want tires on. Will definitely go back for that. Thank u guys for the great work. 💯

Juan Quintero

★☆☆☆☆

a year ago

I took my 2024 RAM 2500 diesel work pickup in for an oil change last weekend. I had called a few days before hand and they setup for me to drop off my truck at 9:00am when they opened. I had my wife take me and give me a ride back home. I figured it would be a few hours. Around 2pm I called to check on the status and was told they still hadn’t gotten around to it. No big deal. Still didn’t get a phone call about 30 min before their closing time so I had my wife take me down there. At that point, 5 min to close, they had my truck in the bay working on the oil change. Only waited about 10 min and was given my keys. I didn’t realize until I got home that there was a small puddle of oil under my truck in my driveway. It was leaking a steady stream from the oil filter. I thought maybe the filter wasn’t tightened sufficiently so I put a filter wrench on it and it was tight already. I called the next morning and brought the truck in. They put a new filter on and it stopped leaking. Not sure if the tech rushing to get my oil change finished so he could go home had anything to do with this experience or if the oil filters have a design flaw like the manager suggested. Either way my trip to Texas was delayed several hours and it resulted in a major inconvenience and mess I had to clean up in my driveway. Won’t be going back to Firestone Complete Auto Care.

CPT Clark

★★☆☆☆

2 years ago

I am willing to give a two star rating because we got a very good set of WinterGrip tires for our 05 Mazda Tribute i. If you want to get ripped off, then this is the place to go. My daughter took her car in a few weeks ago after the timing belt said, "No. Uh-uh." My wife and I authorized the timing belt and the water pump to be replaced. They supposedly did those two items and went ahead replaced a valve cover gasket with no more than 20k on it without getting authorization. Before the service on July 21, 2023 the engine had zero codes, new spark plugs, new ignition coils, new spark plug wires, and the slightly used gasket. You can see in the photos some of the issues caused as a result of the service. Needless to say we are going to have to replace the gasket, the plugs, the coils, the wires, and probably have Mazda check over the timing belt and water pump. Oil soaked gasket because of excess RTV Off set of valve cover gasket and timing belt cover RTV bleeding into spark plug 3 after a rework attempt Sep 23, 2023: We will see how today goes since they said they would look over it for nothing, but since my daughter is involved I am sure that was a lie to get more funds from her.

Kaitlyn Walsh

★★★★★

2 months ago

Harley was quick to help and got the job done in a timely manner! His customer service was excellent! Thanks Harley at Greeley Firestone! - Dave

Jacob Kelley

★☆☆☆☆

2 months ago

Maybe the surface is really good but the surrounding area has trash. It's been there for months and some of that trash is alcohol related. Does this speak to the management? I don't know but it makes me as an end to bring my car there when they aren't taking care of the property.

Barb Hines

★★★★★

a month ago

Hit a curb- needed new tires pronto! Harley took great care of me. In and out quickly! I'm grateful.

Kaitlyn

★☆☆☆☆

a year ago

I can’t believe the shop would have such a disregard for personal safety. My truck was brought in a few weeks ago for an alignment. I had a road trip scheduled for right after, the alignment was done so poorly that driving through the mountains was one of the scariest experiences of my life. The bad alignment balded the inside of the tires and when it started raining on our trip it was hydroplaning at even the smallest puddles (mind you I have a Tacoma that never hydroplanes). I took it to a different fire stone after my road trip and they told me my tires were now balded on the inside because of the bad alignment. I am including photos of how crooked the steering wheel was directly after the alignment, and how bad the alignment was done. Not only was this a bad job, but this endangered our lives on our road trip. I’ve never had such a terrible experience with an alignment, and Firestone has offered no resolution.

Michael Wilcox

★★★★★

3 months ago

It is gratifying to observe that customer service remains a vital aspect of business operations. The company promptly addressed my concerns and ensured that all pricing was transparent and equitable. I am confident in my decision to continue utilizing their services.

Julie Lewis

★★★★★

3 months ago

Above and beyond, went for alignment and headlights and got an inspection which showed my brakes were down to less than the lowest recommended. So, got front brakes, pads and rotors. Ended up using coupons to get nearly $100 off and all services were performed quickly and efficiently.

Ilissa Albrecht

★★★★★

5 months ago

I’m very grateful to the folks who helped me in the lobby and worked on my car. Not only did they help me with my original issue (my headlight wasn’t working), but they also noted it was time for an oil change and battery replacement. I was able to get all that work completed in close to an hour. The staff was super honest and friendly too. I’ll definitely keep Firestone in my mind for future maintenance/repairs. Thank you so much!!!

PJ Ramirez

★☆☆☆☆

5 months ago

I had a 1200 appointment for a recheck of work done 2 weeks ago. I get there and he says, it's gonna be a while we took some walk-ins, I asked why make an appt when you guys don't honor it? 2 weeks ago, went in for an inspection told them what i was experiencing. They said, it was a caliper, it was missing a bolt, so they installed a bolt, and they recommended some other work, brakes and serpentine belt (which i did not get done at Firestone). I go back yesterday cause i was still experiencing the same issue. They said the caliper was good secure so, i should be good. I still have the same issue. They never fixed it the first time (I appreciate finding the loose caliper, but apparently that wasn't the issue). So why didn't they try to find out what the problem is this time around? Then Harley makes a snide comment of the mechanic said to go to where i got my brake work done and they did a crappy job of turning the rotors. Was this necessary? This had nothing to do with my issue at hand. Issue still not resolved. I would not recommend this place at all.

Gabby Shostrom

★★☆☆☆

2 months ago

Went in for oil change, got a call that they wanted to do additional services which totaled a $600 more in payment. I denied those, but when i went in I showed the guy my coupon of $50 off and he said thank you for showing me that, I put the discount on your bill. I look at my bill with was $130, no discount on my bill where it states discount-0. Very dishonest practice and I will be taking my business elsewhere.

Jessica C

★★★★★

3 months ago

I had my car towed to this wonderful establishment. The employees are so kind, friendly, and knowledgeable and took the time to explain everything to me. They were able to get my car done in just one day despite not having an appointment. I wish I could give them 10 stars truly they deserve it!!

Ej Martinez

★★★★★

2 months ago

Called the store for replacement of tire sensors, very informative on prices and time frame. Harley and Daniel were very knowledgeable with tires and service they offer. Definitely will be coming back when I have replace my current set

Andrew Hopp

★★★★★

a month ago

This review is mainly for Harley's professionalism and work. I was in for some work to be done on a truck and the store was slammed. I had to wait a while but didnt mind the wait. Harley was juggling store front work, training a new guy, and dealing with things that seemed to be out of his control in the shop. Harley was able to take it in strides, delegate and handle tasks effectively, and still had a customer service face that I doubt I could have kept in a stressful situation like that. He had every chance to lose his cool and didn't, he just kept being professional and did his job to the best he could and with a friendly smile on his face.

Ignacio Elias

★★☆☆☆

2 months ago

I purchased a lifetime alignment from this shop about four years ago and have used it about once per year. Until recently, the service was fine. On my most recent visit I was told they could not perform the alignment without charging $400+ due to seized components, and they said parts would need to be replaced. Since this shop has been the only one performing alignments on my truck, I don’t believe it’s reasonable to put the full cost on the customer. I even offered to split the difference and pay $200. I ultimately took the vehicle to another shop and they were able to align it without any issues. Unfortunately, I no longer trust the value of the “lifetime alignment” being offered here.

Jennifer Bliss

★★★★★

6 months ago

Firestone was great! John helped get me in even though it was the end of the day. I had an emergency and had to get towed in due to a flat tire. The tech did excellent work and got me in and out. Both were helpful and friendly. Very fair pricing and I would recommend to my friends!