Google Reviews
Delaney Johnson
★★★★★
a month ago
Dealing with car maintenance is never enjoyable, but the staff here makes it a whole lot painless! I was taken care of by Sandy today for getting my breaks done and her customer service is exceptional! From booking my appointment over the phone to checking out she was absolutely wonderful! I noticed every employee checking in on arriving customers and asking if they had been helped yet. Many thanks to all of them for helping me out today.
Co Neko
★★
☆☆☆
a month ago
No communication. Take the day off before you schedule anything. I took my car in because my breaks were being spotty. I scheduled an appointment for a break pad replacement thinking that was the issue. After waiting the full hour thirty, they came back out to tell me my brake pads were good, but threw a $1,600 list of other issues I needed to take care of. They did throw a discount on the overall price, but I didn't know they were inspecting my car and they didn't let me know till they were done. So problem not solved, but located. They said I needed these issues fixed immediately and to keep my car parked till we went through with the fixes. I decided to jump the gun and go ahead with a second appointment fixing everything they had listed, they ordered in parts so I could get my car in as early as 9am. They said they'd get it quickly put together and should be finished around lunch. I waited till about 12:00pm before making a check-up call. They said everything looked good, just draining air and gonna give it a test drive, but seemed to be on the closing ends of the operation. When I arrived at 2:00pm, they gave me a greeting, but it wasn't until 10 minutes later that they said they were about to call me because the part they ordered was broken. Now it'll be ready before the end of the night. I mean, I get it. Shit happens, things don't work out, but I would've hoped for a little better communication so I wasn't running back and forth on a 30 minute commute. I also don't get the point of giving me a list of everything that needs fixing then deciding to not go forward with a couple of them. Final update: appointment scheduled at 9:00am, picking up and ready at 5:20pm. There is a new warning light in my car that requires me to take it back, but perferably to a different dealership.
Leo Bailey
★★★★★
2 months ago
Jess with brakes plus is amazing! I’m a young father with two kids and a a stay at home wife, we have one vehicle used for work and our sons school, we have a limited budget and Jess was phenomenal at working with our budget!! I am over the moon grateful for the quality of service and human interaction I had here! 12/12 would recommend and I have definitely found my new service shop! Also if you want a great cup of coffee in this snow there Kureig machine is awesome! Thankyou Ms. Jess!!!
Nayeli Arteaga
★★★★★
a month ago
I first came to get a checkup super fast and Fernando provided me what I needed to know he’s super helpful. I came again to get my wheel bearings changed they had my info from previously coming in and took me in to get same day repairs. I recommend coming here it’s super fast and convenient! Thanks again Fernando!
Kaylei Villalobos
★★★★★
a month ago
Brandon, the service advisor at Brakes Plus, was very nice and professional. He was able to get me in early before my scheduled appointment and had my brakes, rotors, and belts replaced the same day. If you need yours done, go see him at Brakes Plus—great service and a smooth experience overall!
D P
★★★★★
a month ago
1st contact via ph with Fernando. Great guy , scheduled my appt same day. Gave approx price for work requested. Store: Met Assistant Manager Brandon, greeting was immediate and friendly. He called with estimate and got approval of work. Got a fair price, got military discount. I will be back, great friendly people, clean place.
Alfred Drake
★★★★★
2 months ago
An awesome crew. They were up front with me on the technical side of stuff that I didn’t understand. They were very patient with this frustrated guy. My first time using Brakes Plus. I’m definitely encouraging friends and family to use their services. I will definitely come back for future needed work.
Clarissa Mills
★★★★★
2 months ago
Came in for noise on driver side front end. Manager was very nice and had great customer service skills. I was so worried about an ongoing issue, but she was knowledgeable and assured me that it was not an emergency. She gave an estimate and I will definitely return for them to repair my car.
Helen Padilla
★★★★★
3 months ago
This was my second visit to Brakes Plus to have the oil changed in my car. The staff have great customer service and explained pricing upfront so there were no surprises or hidden fees. Mario, one of the mechanics worked fast and efficiently to get me on the road again. Thank you Brakes Plus
Karen Smith
★
☆☆☆☆
2 months ago
This place is a complete scam. I came in for a simple overheating issue and was talked into nearly $2,000 in repairs I did NOT need and shocker, it didn’t fix anything. My car is still having problems When I asked to speak to a regional manager, the store manager flat-out refused. No accountability, no integrity, just take your money and shrug. If you enjoy being upsold, ignored, and left with a worse car than you came in with, this is the place for you. Everyone else avoid at ALL costs.
Nasim
★★★★★
3 months ago
Been coming here over 4 years now! They are extremely consistent! My alternator had went out and my battery was cooked but they gave everything to me straight. I needed to replace both but if i didn’t want to i didn’t have to… I just would be coming back sooner than I would like lol! They worked with me to find a price that worked for me and knocked out exactly what I was looking to get done. Brandon is my guy! He looks out for all and is very understanding! I also appreciate that the entire staff is helpful even when the staff I usually work with are not in. Cars are expensive to keep up with but quality customer service and quality work on the cars mitigates any of that at this location!
Erick Spratte
★★★★★
4 months ago
Yesterday was the second time I have taken one of my vehicles to this location. Both times I have been extremely impressed with how this location treats their customers. I was a mechanic in a dealership for 15 years and have a hard time trusting someone else to take care of my vehicles. Waiting in the lobby while my vehicle was serviced, I overhear how Sandy and Brandon discuss customers vehicle concerns/findings with their customers. I have never heard one repair recommended that didn't make sense or seemed like they were trying to upsell/oversell repairs. They tell customers what their vehicle needs at the moment and what they should be aware of for the future and can wait. Sandy is so kind and professional to everyone and Brandon discussed more advanced issues or questions from customers with simple explanations and professionalism. At this point, I will not take my vehicle anywhere else if the service/repairs I need are something that THIS Brakes Plus can do. Thank you all!
Nathan Seils
★★★★★
3 months ago
I have been bringing my vehicles here for years. The service is prompt and reliable and I have never had to return for a problem that came up after they completed the work. Even something as basic as an oil change, which I used to do myself, I have been taking to this location so I can have a second set of eyes to catch potential problems that I may miss on my own. They are never pushy and I have come to trust both their recommendations and quality of work.
D Bolt
★
☆☆☆☆
5 months ago
BEWARE of this shop! They are scamming people! Came in to get my brakes checked and get a quote for rotors and brake pad replacement. Was told both front rotors had to be replaced given they were worn badly along with the pads. Also the rear brakes Measure at 35% but the rotors were at 60% was told it was going to cost $842.31. Took my vehicle to a local dealership the front rotors were at 90% and brake pads were at 50%, rear rotors were at 80% with the pads at 80%. Dealership changed out pads and did the brake flush for FREE. Total cost $248.00. BEWARE of who you let look and inspect your vehicle. Brakes needed to be replaced but rotors were in perfect condition and showed very minimal wear.
Joaquin Amaro
★★★★★
3 months ago
I have been a customer with Brakes plus Greeley for 20 years. They have serviced our families vehicles from Alignments, oil change, shocks, and even more serious issues. We keep going back because they are upfront, fair, honest, and very knowledgeable. A very special shoutout to Jess the store manager. Thank you for years of great service!
Dalia Harvey, M.Ed.
★★★★★
5 months ago
Very grateful for Sandy and the team at Brakes Plus Greeley, CO! I appreciate the savings and the excellent customer service I always receive from the team. Just to let everyone know, I had my BMW 2018 43O I serviced today; appreciate the teams knowledge and expertise in foreign cars. Sandy also took the time today to inform me of upcoming services I will need at 120, 000 miles. I am very grateful for the education I receive for car maintainance. Thank you, Sandy!
Melissa Sansota
★★★★★
3 months ago
Amazing shop! Everyone was friendly and went above and beyond to make sure I had a great experience. They were quick to get me in and I got my brakes and rotors replaced. Your car is in good hands here.
Michael Hornaday
★★★★★
4 months ago
The crew down here at brakes plus will get you taken care of! I called down and Sandy got me in ASAP for an alignment. The car drove great and the price is good. They offer a wide variety of services to most makes and models.
Alyssa Reed
★★★★★
2 months ago
This shop was fast, efficient, and did a great job at replacing my brakes. Brandon gave me a great price and was very friendly. Even months later, my brakes are holding up great and I’m happy with the price I paid for the service. Thank you!
Austin Andor
★★★★★
3 months ago
I ended up cross threading a lug nut and we were incredibly stressed as we were on a time crunch. These guys were amazing and super understanding. They replaced the stripped stud/nut quickly. I highly recommend them!
