Google Reviews
Rachel Musson
★★
☆☆☆
2 years ago
Let me just preface with, I worked hard for my dream car, Mustang GT convertible. She needed a software update. I made an appt. At first, the valet delivery service was great. Didn't have to worry about ubering home. Then it took 2 and a half days for them to actually download the software! Meanwhile, my baby is sitting outside in the snow. What was the point of making an appointment if they were just going to keep the car for 2+ days? I thought the least they could do for my troubles was top off the gas tank, but no, that's not a service they offer. Then when the girl dropped it back off she asked if I was home. No, I'm at work like everybody else on a Friday!
Randy D
★
☆☆☆☆
a year ago
You can't make this stuff up! (Read all for a good laugh) I bought my first new car ever bout 6 months back from a dealer, something I vowed I would never do, but alas if you wanted a Bronco, that was the only way. I then recently made an appointment to have a warranty repair done on my nearly new vehicle, & told the person checking me in that the subwoofer in my vehicle had never worked from the first day, and wanted to have it fixed. Also told them it had been noted with the initial sale of the vehicle. She immediately said that I had to sign a waiver that I agreed I may have to be charged a $190 diagnostic fee for their time to tell me what was wrong. I immediately kicked back against that ridulouness by saying it was like this before I owned the vehicle, how could this not be a covered warranty repair? She clearly didnt want to answer this question and called over the service manager. So this clown starts throwing out hypothetical situations like "what if a mouse chewed through the wire while it was on the truck, or what if a rock jumped up from the highway during transport".... Uhhh... I tried entering into this fantasy world being created. Ok even if something like that did happen, how does this change anything, again how would that be my responsibility when I didn't yet own the vehicle? Either way I slowly see that common sense isn't a currency in this place and figure, just move past it and let them look at it. I leave and don't get another call until around 6pm after dropping it off at 9:30 am, telling me that the tech needs more time with the diagnostics. I think to myself, must be more complicated than I thought. Next morning I get a call saying my car is done, you can come pick it up. I make the arrangements to get dropped off over there, and as I walk in the attendant says there's no charge today, here's your keys and starts walking me out to the vehicle. After a few seconds I ask "what ended up being the issue". He tells me that these Broncos come with a non operational subwoofer (intentionally) from the manufacturer. I look at him cross-eyed for a sec and dont really know what to do with the info. I immediately think to myself, wait a minute...A ford authorized dealer/service center will let you check in a vehicle for an issue that's designed into it, needs extra time overnight to diagnose it, and nothing will flag in the system, or no one just knows this off the top of there head? Broncos have been selling like fire over the past 3+ years & they said "not a single person there had ever heard of this"! To note, I also texted and called my salesperson about the issue previously 3 times and got no response. Truly I don't really even care at all about the subwoofer and didn't buy an offroad vehicle for features like that, & really the whole radio is one of the poorest parts of the car in general, and a sub wouldn't fix what's wrong...But I did pay nearly 70K for a Badlands version and dont think its even slightly weird to expect an operational subwoofer to be in the car right? I love my Bronco and this doesn't change that, and Ford has done so many great things with this vehicle design, but this whole scenario just proves to me what I have always believed which is dealerships are a terrrrrrible place to get vehicles and also to have them serviced, because it is a complete illusion to think they are more competant or offer some benefit over an independant service/sales location, and the obvious guaranteed 2-3X cost addition travesty just makes it that much worse.
Dave Crowley
★
☆☆☆☆
Edited 4 years ago
Purchased my F250 for my business. Excellent experience. Previous service needs were excellent. Most recent trip to Quick Lane for alignment was very poor communication. Was given wrong estimate. I still approved the work. Alignment still not done after 3 days. told to pick up and new guy would look into what happened and would call me back. Still no return call after leaving 3 plus messages. I'm still trying to get through to someone. I need to upgrade my truck regularly but good service is a must. Thought I found my favorite dealership but getting discouraged! Unfortunately Sean, the new guy that got the handover still did not return my calls after 48hours of trying.
Logan Debyle
★★★★★
2 years ago
Josh, Sill-TerHar Service, and the Quick Lane, have been great to me. Whether it be service, repairs, warranty, or just general questions they have gone above and beyond to deliver excellent service. For this most recent visit my heat went out right before the temperatures dipped below zero, a terrible predicament - Josh had me in the next day and repairs done in 2 days on a 3 day job. The heat is back, and got me through these sub zero temps wonderfully. On top of that, Josh is submitting a claim to Ford to cover the cost of the repair because the truck is out of warranty, but the part has a common problem. This extra effort means a lot and could save me a paycheck if it’s approved. Just the thought they would take the time to vouch for me, while getting me back on the road quickly, shows their commitment to the customer and proper vehicle service. I look forward to coming back in for anything else the truck may need.
Alex Cottner
★
☆☆☆☆
a year ago
Do not bring your vehicle in here. I had a trim problem on a Ford Mustang Mach-E that should have been a simple warranty fix (vehicle was less than a year old). The headliner was not staying in place around the A-pillars on the car. After 4 repair attempts and the same part replaced twice, it was still having the same problem. My vehicle was more damaged as the "fixed" headliner had a big scratch in it. I finally decided to take my car to another dealer. The other dealer tells me the replacement parts were installed incorrectly and were damaged due to that. Ford won't cover the cost of the new dealer fixing it because Sill-TerHar installed them improperly. I'm now waiting to hear back if they're going to reimburse me or if I'll have to seek compensation another way.
James C.
★
☆☆☆☆
a year ago
If I could give fewer stars, I would… Probably the most incompetent service experience I’ve encountered, start to finish. Our car started overheating on labor day weekend, we knew they probably wouldn’t get us in very quickly because of the Holiday weekend, but we were okay with that. We called on Friday and the returned our call the next day, no problem. Bring it on Wednesday Morning, so we do. We go to check in and the front desk girl Mckayla, was incredibly rude. She said in a very snotty tone “Is the car having heater issues or is it overheating, because none of this makes a bit of sense to me.” Well at the time, yes, unbeknownst to us the radiator was out of coolant, I presume as a result of our failing water pump. We did not realize the radiator was out of coolant initially but after we put coolant in the reservoir, the heater started working again. Let me just say, that if you are in customer service, your first move should be to ask more questions to better understand the situation your customer is encountering, not get an attitude. I wanted to tell her that we don’t know exactly what is wrong and thats why we are bringing the car in. Duh! Additionally while all of this was going on, other customers were being checked in who came in after us, and we were on a very tight schedule to get to work on time which just adds to the frustration of her giving us an attitude. After having the car for a few days the service department called to inform us they were trying to get an update on our vehicle. This was around noon the Friday of that same week we dropped it off. They called back late Friday afternoon to tell us they would have to keep it over the weekend and likely wouldn’t be done until sometime on Monday. Really? That doesn’t even give us time to figure out a backup plan over the weekend. When we go to pick the car up, my girlfriend starts to drive away and she notices that the car’s range is on zero miles. Now , Im pretty upset so I march in there and ask one of the service guys if its customary, to return a customer’s car with a 0 mile range. He just brushed me off, and said the car was low on fuel when we got there. I explained that there was some gas in the car when we got there and they had test driven the car after they had finished the repairs and said they were going to put some gas back in it. They tried to fill the vehicle with gas but apparently didn’t have the right type of spout, spilled gasoline all over the side of the car and the ground. Finally, we were so fed up we decide to just forget about having them put gas in the car, so we start to leave, but then I realize I cant even leave because someone has blocked me in the customer parking spot I was parked in. C’MON STH, GET IT TOGETHER, YOU GUYS SHOULD BE BETTER THAN THIS! And to top it all off they never even tried or offered to clean up the gas they spilled down the side of the car. I’ve never fleed from a service experience to fast or hot! Disappointed is a major understatement.
Alex Ritchie
★★★★★
a year ago
I rarely leave reviews and only if I have a really good reason to do so. After the absolutely terrible experience I had with another Ford dealership recently, I decided to give Stil-TerHar a try. I was extremely pleased with my experience, primarily due to Ford Service Advisor, Keith Johansson. He was excellent. I purchased an extended warranty from Ford. Ford said despite the warranty apparently covering 1000s of parts, the one I needed wasn't covered, but sometimes an identical part can be found that has another part number. Keith made some calls and worked with the service department to find a part that was covered! He communicated frequently regarding the status of the repair, and arranged for a shuttle for me. I will definitely be going back to Stil-TerHar the next time I need service. Thanks, Keith!
snoboardz1972
★
☆☆☆☆
a year ago
I take no pleasure in writing this review but given my experiences over the last year, I feel obligated to do so. I’ve been a customer of Sil-Terhar for 25 years. Thats right, I bought a Ford Econoline E-350 from them in 1999. Over the years, several other truck purchases were made and many service appointments were conducted. I was always happy with the customer service experience I received at Sil-Terhar Quicklane and the regular repair shop. I knew many employees by name and always felt like my best interests were being addressed. This has been a decades long relationship. That has all changed. The quality of service has gone downhill so much that I had to make the hard choice to never return. Last summer they had my diesel truck in the shop for over one month and it took me weeks to get the service started, prior to the actual month long repair being made. My most recent service request (last week) was even worse. I was told they only have one diesel technician on the payroll and that I wouldn’t be able to bring my truck in for service until late September. It was the middle of July when I called to request the service. That is ridiculous and I think most everyone would agree. I have to advise anyone looking to get their diesel truck serviced at Sil-Terhar to seriously rethink their decision. Extraordinarily long delays in getting your appointment scheduled and even longer wait times to actually get the service completed. Lack of transparency regarding the repairs that are made. Lack of interest or concern from the scheduling staff regarding your vehicles service. Just an all around bad situation here now. I blame the management, as they surely must know what’s is happening in the repair shop. Jack Terhar, please fix this mess that the service department has become.
JESSIE PHILLIPS
★★★★★
Edited 6 months ago
Just bought a SUV from Jeff C. He was great and answered all my questions and didn't treat me differently because I am a woman. This is our second car buying from here and would definitely suggest you come here to buy one.
Jeff Chen
★★★★
☆
a year ago
I have to admit, I was a bit apprehensive taking my new truck here from reading all the negative reviews, but my experience was pretty positive. My truck needed some warranty work done with some hood-fender gaps, and this is the only Ford dealership with a bodyshop local to me. I made an appointment online and dropped off my car in the morning of my appointment. There was a bit of a line, but when it was my turn, I pulled into the intake bay and was greated by an advisor. I explained to him the gapping issues and he advised that it should be covered under warranty if they inspect it and find it wasn't involved in an accident. I get a call around 11:30am saying they will take it over to their body shop to get worked on, and it'll probably get done the next morning. Next morning around 10:30 my car was done and ready. Pick-up was easy and streamlined. The gapping looks much better now, not 100% but 95% I'd say. Enough for me to be satisfied. All in all, this was a very positive experience. My only critiques is the customer waiting area is pretty dingy. It is not somewhere you will want to wait for more than 20-30 mins or anything more than the time waiting for an uber. Which brings me to my next critique, the fact they don't provide loaner cars or courtesy cars is a pretty big inconvenience for customers, especially if its for warranty or recall work that needs to be done. Since my car had to be there overnight I had to take a few ubers and arranged to get dropped off at work. Without this benefit, it doesn't give a premium dealership experience, and thus why it doesn't deserve 5 stars.
Sean Hall
★★★★★
2 years ago
Far exceeded my expectations and experience from other dealership service departments in the Denver metro area. They got me scheduled months before another local dealership could, only 3 days after calling. The valet service to pick up my vehicle from my house for service is outstanding. Michelle and her techs delivered on everything I needed and had my truck back to me promptly. I have never had an experience even close to this efficient and courteous at another dealership. I will be a customer for life.
Brenna Stuart
★
☆☆☆☆
10 months ago
Do you love throwing money into a pit and lighting it on fire? Miss the thrill of watching your bank balance vanish in real time? Then boy, do I have a treat for you: Sill-TerHar Ford, Colorado’s premier destination for reckless vehicular spending! Affordable local mechanics? Please. Those are for wallet-hugging peasants. Stop toying with highly capable, affordable mechanics—they're a dime a dozen and clearly for financial lightweights. Real connoisseurs of fiscal flagellation know that Sill-TerHar Ford is the only place to truly feel the burn. At Sill-TerHar Ford, the financial masochism kicks off with their friendly $225 "diagnostic fee" - or as I prefer to call it, the "vehicular cover charge." This grants you admission to the exclusive club of people who know what it feels like to hemorrhage cash just to feel "seen" by a dealership. Don't worry though! The value stops there. The real excitement begins with their new and improved labor rate of $225 per hour—a charming $45 increase from last year. Most humans don't even make that in a day, but *your* car deserves nothing less than gold-plated wrenches wielded by mechanics who whisper sweet, exorbitantly priced nothings to its gears. And let’s not forget the parts - rumored to be practically divine. I’m imagining Swarovski spark plugs and transmission fluid aged in oak barrels, each delicacy kissed by angels and blessed by the pope himself, with prices befitting their holy origins. If you're in the market for a masterclass in how to turn a simple car issue into a significant financial event, then congratulations, you've found your venue. Sill-TerHar is dedicated to a holistic experience of lightening your wallet with impressive, almost artistic efficiency. Why travel all the way to Black Hawk to hemorrhage cash at a casino like a normie? If you're craving a fiscal gut punch, impoverished enlightenment awaits right off I-36. After all, 'Sill-TerHar' is said to be old pirate-speak for 'surrender your booty.’
Tim Davis
★★★★★
9 months ago
We were traveling through the area from the east coast when it was time for the first ever oil change for my 2024 F250. Knowing we shouldn’t drive all the way back home to get it taken care of, we used the Quick Lane at Sill-TerHar and they had us in and out in less than an hour. The added height and weight due to having a slide-in camper installed in the truck were no issue at all.
Kyle
★★
☆☆☆
a year ago
I assumed that many shops and dealerships would have bad reviews, being that many people feel they may have been slighted due to a lack of understanding about vehicles and the buying/service process. I gave this place multiple chances and will never take a vehicle to them again. I have 20 years of experience working on and building track cars, engines, and transmissions. The ONLY reason I took my truck to them is it's under warranty. I wrongfully assumed because it was a large and very clean place that it would be good. I was so incredibly wrong. Firstly: -I had requested an alignment as the steering was pulling and off center. I noticed one of the lower control arms had slid out of place (which affected camber). They told me they adjusted the front right toe. I have the underside of my truck coated in fluid film to prevent rust. Anywhere it is touched is very noticeable as it is a liquid coating. Nothing was touched in relations to the alignment and the steering is still off center and pulling. (Any reputable alignment shop will always give a before and after printout of specs, I didn't receive on until I complained about this.) - I requested the tech do an inspection of the vehicle to let me know of any further maintenance/services required. They said nothing was needed. Which is interesting because the second you stick your head under the truck you'll see a very obvious leak from the transfer case. - I had also brought the truck in for a leaking pinion seal on the front axle to be replaced under warranty. I dropped my truck off at 10 am and they started looking at it immediately. It was until the end of the second day that the service advisor then confirms it is leaking and tells me they don't have the parts in stock and need to wait another day for them to be ordered. ( I told them what the problem was and all they had to do was bend over and confirm. At the bare minimum they would've at least checked their parts inventory, but simply because I am a customer they do not believe me?) -I always take before and after photos of my vehicle inside and out when getting it serviced. When I picked my truck up there were very obvious grease fingerprints all over my glove box latch. Which I had locked before dropping the truck off. My wheel lock key was in the cup holder, and there is genuinely no other reason to go into the glovebox. When I asked about this I was ignored. -The first time I brought my truck here the battery was draining on it's own and they replaced the headlight switch claiming that was the problem (but needed to put 30 MILES on my truck to do this?) Then when I picked it up there was 6-8" of ice and snow covering the entire vehicle and they simply handed me the keys and ushered me out. After 45 minutes of cleaning my truck off by hand I catch the advisor watching me struggle through the window. What kind of customer service is that? -They also recommended I get a service done that had already been done a few months ago, which tells me they didn't even bother to open my service records to check before trying to sell me something. I have absolutely no idea why you would take that job if you can't even be bothered to check for parts or previous vehicle service. It's practically the only thing you need to do? After voicing these complaints to the advisor and giving them a chance to correct them, the advisor texts me a photo of the alignment printout and say "my bad". That's it. Not anything about a tech going through my things for no reason and leaving grease all over my interior, and nothing about this long is of complaints. But has the audacity to ask me MULTIPLE TIMES for a 5 star review, and says "If you don't feel I deserve it please let me know because I would like an opportunity to make it right." It has been multiple days since picking up my vehicle and it looks like Josh has decided to skip out on trying to make it right. I'd rather have to travel out of state to literally any other dealership than take my vehicle here again.
Terry
★★★★★
6 months ago
Took car in for battery problems. My service advisor (Josh) instantly recognized my probable problem. Verified by mechanic and computer analyzer that the battery was defective and wouldn't "hold a charge ". Replaced the battery. Works great! THANKS JOSH for your quick troubleshooting expertise and your cheerful customer oriented attitude!
Sarah Jones
★★★★★
8 months ago
I had a great experience at Silterhar Ford Services, thanks to Brandon and Kyle. From the moment I walked in, they were upbeat, friendly, and made the whole process surprisingly fun. They took the time to explain everything clearly, without ever making me feel out of place for not knowing much about cars. I really appreciated their honesty and transparency—letting me know what needed attention now and what could wait. My car was finished quickly and is running great. The service was top-notch, and the atmosphere was welcoming. Honestly, I could’ve stayed longer just chatting with them! 10/10 for the service and 10/10 (and then some) for Brandon and Kyle. I’ll definitely be back.
David Neteland
★★★★★
6 months ago
I can’t say enough good things about my recent experience with Nick at Sill-terhar Motors Ford Service. From start to finish, he was professional, knowledgeable, and genuinely cared about making sure I found the right fit. He took the time to explain everything clearly, coordinated the rental pickup/dropoff, and made the whole process smooth and stress-free. This was a night-and-day difference compared to my last experience with ford lakewood, and I know the bar is set real low but they actually pick up the phone in the same day?! If you’re looking for someone who goes the extra mile and a dealership that actually values your time and trust, its worth the extra drive.
Tobin Haas
★★★★★
9 months ago
I had a great experience with the service department last week. My F150 Lightning stopped charging and I needed some immediate help. I was able to leave the car over the weekend and had contact with service first thing Monday morning. Everyone I spoke to was friendly and helpful. Nick managed my case and was able to get me transportation which was a game-changer. Pickup was very easy and they arranged everything for me ahead of time. Repair was complete within a day or so after they received the part they needed. For any further warranty work I'll definitely be coming back. Thanks!
Lynn H
★★★★★
6 months ago
I had a very good experience with the service department. Nick was my advisor and I also had questions that some of the other advisors helped me with. Everyone was kind, direct, and communicated clearly. Additionally, the price was fair. I compared two basic services with my normal repair garage and the dealership prices were actually lower.
Melissa Irwin - CDHS
★★★★★
6 months ago
This service group is the best ever!!! I had to have my Escape towed in with a battery problem, a recall and it needed a software update. My service advisor, Rick Bell got it in and analyzed quickly. He was very thorough and made a point of checking to see if I had Total Care Auto package - which I had purchased when I got the car. He made phone calls to verify my package coverage while I was there and it saved me a lot of money! When I went in to pick up my car he walked my through my statement so I understood what I was paying for. He is great! The whole experience was positive and I will recommend this group to any of my Ford crew. Keep doing what you are doing!!
