Southern Tire Mart at Pilot

Raymond Pennington

★☆☆☆☆

6 months ago

If you want to be treated like you’re nothing but a waste of time to them then I suggest you use them. Now at 2:15 PM I pull in right to the entrance of the bay which they have trucks in the bay being worked on. I want to step out of the truck and I noticed the service tech was getting into his vehicle probably to go do a road call he asked me what I was there for and I told him to get a tire patch and somewhat of a nasty or somewhat unprofessional Tone of voice stated well you’re just gonna have to go find a place to park as you can see we were booked and you’re not gonna sit here and block my entrance. I said well, there’s no reason to be a D About it, and then he went on to argue with by the time I just Tune him out. So I went inside to Get the name of the technician so I can make a complaint. The lady asked how she could help and I explained it to her and she said well I was in there and didn’t sound like he was having an attitude to me. I said well just give me his name anyways so I can make a complaint and she says I’ll be right back I said wait you don’t know his name and she just ignored me and walked in the door like she was gonna go get somebody else. Did not stick around. I got my truck and left. Understand that truck drivers can be tough to get along with or tough to deal with, but I’m not one of those. I’m pretty much an easy-going guy, but if they’re truly unhappy with their job then maybe they should find employment elsewhere I used southern tire or a lot as I am an Owner operator and I rely on these type of industries to keep me rolling. But what I will not put up with his attitude I follow the procedures of Southern tire Mart by pulling in then was gonna go check in, but they have some random technician start off With an attitude, I will find somebody else to patch this tire and if I’m ever in the area again, I will never use their service or trust them to work on my equipment. Let me make this clear the southern tire Mart at pilot flying J are Subsidiary of Southern tire Mart overall corporate umbrella however they are operated separately I will continue to use Southern tire Mart for my business needs, but this store will never get my business and I understand that this is just my opinion, but I am leaving this review because I did not come in there with any bad intentions. I came in there with the best positive intentions to give them my money and they wanna come off like that. Your opinion if you want to use them or not, but I will not.

Jeremy

★★★★★

2 months ago

Had a great experience with the shop for a truck that had trouble starting, they were very helpful and honest. Will keep them in mind if ever in the area again.

Jeff Hahn

★★★★★

6 months ago

We were traveling to the Half Century of Progress show, (8/22/2025), in Rantoul and I blew out two tires on my trailer. I called STM and Anna Reed set me up to get in next in line, she was very professional and once we were there both Anna and her Manager helped with the right tire for more my trailer and even offered to go get ones at their tire supplier. The technician, Kenny did a excellent job and even worked into his lunch hour to get us on our way!! I would recommend STM to anyone needing service and mostly tires, since they are one of few that offer many different sizes, all of the people at STM were very friendly and helpful!! Thanks to Anna, Kenny and your Manager, (sorry I forgot his name), for getting us on our way in a short period of time!!

Mr Me

★☆☆☆☆

4 months ago

This place a complete joke. They could not find anything wrong, i left and parked at another truckstop and climbed down to look and found 2 bad tires, a bad shock and 1 hub alot warmer than other 3. Im not a mechanic but could find what was wrong but they could not. Find a better place to go if possible

Susan Larabee

★★★★★

6 months ago

It was despite to find someone to fix my tire,it was a Sunday. I came here to see if they could fix it and take my spare off and replace the tire. I didn't realize you worked on semi's. But Ray let me pull it in the bay and fixed the tire and replaced the spare. I asked him how much and he said he wasn't going to charge me. There are very kind people left in this world like Ray. I will forever be thankful 💯💯💯

Adam Whitcher

★★★★★

2 months ago

They helped my wife when other places wouldn't definitely get 5 stars i wasn't there but she was definitely greatfull to be back on the road to home

Drew Doe

★☆☆☆☆

a year ago

Simple job, worst realization. The bracket is too short, the mudflap doesn't cover the tires properly. Weak connection to frame. Technician: Andrew 4/26/24 11:00 am

Alex Matheson

★★★★★

5 months ago

These guys always take great care of our equipment when we're in the area. Fast service, kind office personnel and technicians!

Hannah Liske

★★★★★

7 months ago

after blowing 2 trailer tires and calling place after place at 7pm on a sunday. Alex at Southern Tire had our tires in stock and got ours fixed and going back on the road super quick!! very very helpful and decent price. thanks Alex!!!

Robin Carson

★★★★★

8 months ago

Had a leaking brake chamber replaced, while I waited I watched Lizzy handle many customers with professionalism, efficiency and with their best interests at the forefront. My service tech got me back on the road and also looked out for the customer. Terrific service and people skills.

John Tangen

★★★★★

8 months ago

Thank God for Southern Tire Mart. Removed screw and patched. Alex was our hero and patched up our tire @5pm on a Sunday - 4th of July weekend, too. Really saved our weekend and got us back on the road to Chicago. Definitely recommend you stop here, great work and quality customer service. Thank you, Alex, you are the man.

Tim Vaske

★★★★★

3 months ago

Had an inside dual go down on our semi. Was able to get me right in and fix my failed valve stem got me back on the road

Danielle Peña

★★★★★

11 months ago

Alex, the mechanic who helped us out, was incredible!! We were doing a cross country drive and had an issue with our tire valve stem. He was so fast and efficient, really incredible. We were back on the road in no time. Thank you Alex!!!

Alexis Larson

★★★★★

9 months ago

After being stranded in Bloomington at 4am, I started at Walmart and was basically turned away because I didn't have an appointment. I needed the valve replaced on my front driver tire. I called TA but they wouldn't work on my little 2016 civic (no worries I called a truck stop knowing it would be a shot in the dark). They suggested Southern Tire, I called and Ray was more than happy to help me with my issue. Thanks to Ray I was able to continue my road trip without significant delays and I couldn't be more thankful. Being stranded in an unknown place hours from home and hours from my destination he was super friendly with phenomenal customer service, especially being the only one working today (6/14/25).

jo haley

★★★★★

a year ago

All I can say. Is amazing service awesome? Awesome awesome? 1 person that stood out particular was Ray, He and. His manager went Above and beyond to make sure I was taking care of. Ray was so patient and kind. I would give ten stars if I could

Uncle Bear

★★★★★

a year ago

So my truck threw a code around noon today. After calling International, I found out I got a watery dose of fuel and needed filters. I called Southern and she told me to come on in. As I pulled into the driveway of the Pilot, she called and told me to pull in front of Bay 1. Everyone on duty was respectful and nice and got me fixed up and out quickly. I'm impressed and won't hesitate going back to this location!

Jorie Reitan

★★★★★

a year ago

Ray and Kenny went above and beyond when I was at a loss with a “flat tire.” They provided much knowledge, and were kind during the entire experience. These two provided a safe and trustworthy environment to someone who has no car knowledge. They had my car (almost- it’s old) brand new in no time. I cannot thank these two enough. Would recommend to anyone driving through Bloomington!