Southgate Automotive

Kyra Orrick

★★★★★

a year ago

Not only did they fit me in the same day my car was having issues but they fixed my problems completely. Car runs better then when I first bought it. Great customer service super friendly staff. Highly recommend.

Caitlin Johnny

★★★★★

a year ago

Didn't even end up getting my car fixed here but I wished I had! They were awesome, very helpful and quick, even checked back in to see if I did get my car fixed which is more than what jeep did. Definitely going to head back if something comes up 😊

Dave Meier

★★★★★

a year ago

Our Air conditioner when out in our truck on the way to Reno. I called Southgate Automotive. I am so glad I did. They got us in within a couple days. They were able to fix the issue. We are very pleased with the work and professionalism of the crew. I would highly recommend them.

Dustin Naphan

★★★★★

7 months ago

Fixed a pretty serious problem with my truck that my old mechanic either wasn't willing to deal with or couldn't figure out. Great customer service as well.

Kati Harmon

★★★★★

a year ago

Southgate was so good to me on short notice! I was visiting reno when my vehicle malfunctioned, hours from home and on my way to the airport. I called another shop recommended by a friend but they were too busy. That shop recommended Southgate and I'm so thankful they did! Seamus (spelling?) did my intake so I could drop off and still make my flight, and then communicated seamlessly while I was traveling to get me taken care of. They coordinated belonging pick-ups for the stuff that was in my car that I would need when I returned over the weekend when they were closed. Fixed the problem, reasonably priced (for today's market), and were super friendly when I picked it up! Highly recommend!

Stacey Young

★★★★★

a year ago

I was in an awkward situation when my window stopped working on the day of a big storm. Southgate graciously offered to let me bring my car in right away and they sheltered it until they could fix my window. Having an old car makes me hesitant to spend much on repairs but Michael at Southgate was very informative about costs and what could wait and what was more urgent. I appreciated that so much. Their work is good, their costs are fair, and their customer service is amazing. I highly recommend Southgate Automotive!

David Yeoman

★★★★★

a year ago

Awesome service! 5 Star auto shop. Real mechanics that know their stuff. They prepared my 1999 Chevy Tahoe for a trip down the entire length of the Baja. It took a real beating down and back and never skipped a beat. You can trust these guys to make the proper diagnosis, repair what needs to be done and get you down the road safely. Top notch, first cabin, top of the line family run local business!👍

Jaime Humphreys

★★★★★

a year ago

I took my 2002 Toyota Camry to Southgate Automotive due to a check engine light issue. Not only were they knowledgeable and honest, but they were beyond friendly. Seasmus(sorry if I butchered the name!) at the front desk was very helpful and had probably the best customer service I have seen in ages! I truly felt like I was dealing with family. I will definitely be back! Thanks guys!

Mia Casazza

★★★★★

a year ago

Amazing service at Southgate Automotive. They really went above and beyond to accommodate my schedule and get the brakes replaced on my Audi so quickly. The BEST pricing and the staff were very helpful, informative, and polite through the whole process.

Chris

★★★★★

7 months ago

Best experience I have had overall in Reno. They took care of complex issues very well. They got me back on the road when I was not sure if it was possible. I would recommend this shop and crew to anyone!

Michelle Morris

★★☆☆☆

a year ago

I was referred here by another shop that wasn't able to fix my problem. Customer service was great and so is their communication. However, the pricing is not. They gave a quote to me of $2500 to do the work. Mind you my original shop already told me it should be around $1500 for the work if they would've had the right equipment. Once Southgate sent over the quote with everything broken out. I was shocked. I immediately called the dealership and asked for a rough estimate for what I needed done. They quoted $1500. Needless to say I let the dealership fix my vehicle. And it got a warranty with that price. It's sad when your shop is charging $1000 more than a dealership!

Brandon Faber

★★★★★

8 months ago

I needed to have my vehicle inspected for an engine light issue. They were able to get me in very quickly. I explained what I was experiencing and they were up front and honest about the possible solutions and pricing. After they inspected my vehicle it was determined that they could not perform the work it needed at this time. They originally quoted about $175 for the inspection and waived it all. I walked away with more information about the problem and didn't pay a cent. They were friendly, honest, and fair.

Steph In Sweats

★★★★★

3 years ago

They replaced a fuel pump for me but it was a tricky gig since two of the nuts on the sway bar were broken and the c-clamp part was at-risk and discontinued. All was well, and my 2003, 300k+ miles car is back on the road again. Also, they were extremely communicative and sent all quotes and info proactively through text.

Janis

★★★★☆

6 months ago

I have yet to be disappointed in the service that I had received at Southgate Automotive! The staff is always pleasant and knowledgeable and happy to see me. Always a pleasure to do business with them.😊

Mason Holmes

★★★★★

4 months ago

Took my truck in on a sudden notice due to possible oil leaks. They not only took care of that but also handled some other maintenance needs. They are always very thorough and honest. Will be going to them for all my future vehicle repairs and maintenance.

Angela Mayer

★☆☆☆☆

5 months ago

So… I took my 2010 Altima here with a P0128 code. They told me my car has two thermostats — the upper/main thermostat for engine temperature (this is what was wrong with my car!!) and a lower/secondary thermostat for the TRANSMISSION. They initially quoted me $750, then came back “lowering labor” to $600, but still insisted I had to replace both thermostats and wouldn’t warranty the main one if I only did that. I confirmed with the manager that replacing just the main thermostat was fine, but they ignored it. If you’re a woman alone, don’t come here — they’ll try to take advantage. I went to the dealership immediately after, and they confirmed it’s the upper/main thermostat that needs replacement and that this specific code doesn’t point to the secondary thermostat. They quoted me $350 for everything, which is a fair price. A good mechanic knows this!!! I would get a second opinion and don’t let them upsell you.

Tomasz Slowinski USA

★☆☆☆☆

4 months ago

Avoid this place by any means. I went there to get my ac tested and filled up. Talking to the manager I made sure they test the system before they put Freon in the system. The manager confirmed that the system first vacuums the moisture out then tests the pressure before they pump the Freon in. After the test he came back from the back confirmed with me that the system is not leaking and they going to put the Freon. The total came up to 304$ which was way higher than why we talked about over the phone. I approved it and they supposedly put the Freon in the system. After that they came out saying that the system is holding pressure but the compressor clutch is not engaging and it's not turning on. I declined further investigation with the compressor because of lack of time. After few days I checked all the connections and fuses and yes the compressor was dead. And now after few months I'm finally getting the compressor replaced. I told the mechanic remember the system is loaded with Freon. GUESS WHAT?! There was no great in the system so those scammers at south gate Automotive never put the Freon in the system. Even the fact that they supposedly tested the compressor after putting the Freon is a cheap move, a move just to milk the customer. I was there on February 11th 2025. I have the video of my mechanic trying to empty the system I might upload it if the shop doesn't respond.