Acuna Total Car Care Inc.

Fermin Mata-Rosales

★★★★★

3 months ago

I recently visited Acuna Total Car Care for an oil change, and I had an excellent experience! Junior and all the staff is always friendly and professional, and they really take the time to explain everything your car might need. I really appreciate their transparency and honesty about the condition of my car. It’s always a smooth process, and I never feel pressured into extra services. I highly recommend this place to anyone looking for reliable, top-notch auto care!

Sierra Taylor-Cline

★★★★★

a month ago

Incredible experience at Acuna Total Car Care! They treated me with care and respect and communicated efficiently and effectively! They were even able to help me by giving me a ride home instead of me having to purchase an Uber! Truly the best experience I’ve had in a car shop! Thank you!!

Tim Haninger

★★☆☆☆

2 months ago

The service writers were very friendly and easy to talk to, especially Carlos. I dropped off the truck and he arranged a lift back to my place which was above and beyond. And when my truck was finished Carlos personally came to pick me up at my house and bring me back to the shop. When I booked the service, I told him I had already diagnosed the problem and wanted them to change out the thermostat because I didn't have the time, even though in my opinion it was only about a 1 hour job and the part needed was a $52 part. I figured about 300 bucks or so was fair however, it was almost a thousand bucks. That is the reason for the less than satisfactory review.

Daniel Nemanick

★★★★★

3 months ago

Been a loooong time since I've had to deal with major car issues, and getting pointed in the direction of the good folks at Acuna Car Care was a very positive thing. From start to finish, including dealing with the warranty company, things went smooth as butta! They'll be my go to car care folks, and I'd recommend the same to anyone.

Jacob Elsberry

★★★★★

7 months ago

Absolutely awesome place the guys that work there are really cool and they did an amazing job I have a set of 24x14 American forces and I couldn’t find 1 scratch or mar on any of them when they installed new tires they are very reasonably priced and do great work they came highly recommended from HIGH ROLLIN CUSTOMS.

Karen Faust

★★★★★

3 months ago

ACUNA car care is the best. Everyone who works there is so nice and helpful I have a Tesla X and they have done a fantastic job on some repairs that I’ve had in the last 18 months. I’ve also taken other cars to Them as well over the last couple years and I can’t say enough positive things about that they’re wonderful

Zonathan Butler (Z.)

★★★★★

Edited 2 months ago

Another good visit, ive been taking my 03' Lexus here since moving to Reno 4 years ago. Staff always professional and responsive by call or texting. This visit was for a check engine light which they diagnosed as my car - computer false reading itslef. Because the diagnostic codes showed crankshaft camshaft and catalytic issues, they inspected them, the sensors along with wiring and did not find any concerns. Live data was reviewed and showed both sensors operating correctly. Diagnostic codes were cleared and my vehicle was driven through 2 complete cycles and no codes returned. When I picked up my vehicle they gave me the report above and i just simply paid the diagnostic fee. Its been about 1 week now and so far so good, no check engine light - codes have not returned. So I believe their diagnostic of my vehicle's false reading itself is accurate - its an old car!!!! They are an honest mechanic.

Steve Carrick

★★★★★

a month ago

Highly recommend this shop. They got me in and out on time. Staff is courteous and knowledgeable . I see faces here that used to be at my dealership. Their service is better and so are their prices.

colleen damato

★★★★★

4 months ago

This is the second time I’ve used Acuna for an auto repair and I’m very happy with them. Everyone there is super friendly, competent and knowledgeable. They even provided a shuttle so I didn’t have to pay to Uber home. I would definitely recommend Acuna to friends and family for their auto repairs.

Brett Anderson

★★★★★

3 weeks ago

Great staff. Provided me the best service on my car. Very accommodating and always provided constant updates about my car.

Brycen Peaden

★★★★★

5 months ago

Take my cars for tire mount/balance, TPMS sensors replacements and alignments. Daniel up front is very kind and helpful. I have not had a single issue in using them for 2 years now. Good communication, accommodating for custom alignments and good turn around times. Would definitely recommend checking this place out if you are in the need for car repairs.

Joe Przyborowski

★★★★☆

7 months ago

It took 3 days to do my brakes. The were very busy. The work done on the car is flawless. Brakes/rotors and brake flush. It was expensive but the quality is there. Their snap loan helped a lot. Carlos (service advisor) was very knowledgeable and kept me informed the whole way through. My car feels much safer on the road for my family! Thank you!

Chris Boline

★★★★★

Edited 2 months ago

I took my Tacoma in last week when it needed scheduled maintenance and the Acuna team got me in that afternoon! Jazmin, Carlos, and the rest of the team are very professional, kind, and courteous. Their services are affordable, and they did an excellent job. Plus, they are very knowledgeable and helped guide me for any new updates (like a dirty air filter) and also get me thinking about my next visit. Thank you!

Nick Martie

★★★★★

2 months ago

Carlos and Junior are above and beyond! They ANSWER the phone unlike most shops! They want your business! I own and run a property cleanup and hauling business and need my trucks to be running solid at all times! These guys understand my business and make sure my trucks keep running day in and day out! Look no Further! Thanks boys!

Cathy Schwartz

★★★★★

7 months ago

I live in Northern Nevada and while driving to Reno for several doctors appointments my air conditioning went out. In August. I called my dealership and they didn't have any appointments for several days. I was given Acuna's contact information and I could not have been more please with their customer service. I spoke with Junior on the phone and he said to bring my car in and they would look at it for me in between their regularly scheduled repairs. When I arrived Carlos greeted me and couldn't have been more accommodating, offered to give me a ride to and from my appointment, and had me back on the road safely, quickly, and thankfully, with cool air. The NEXT DAY while driving home after my last doctors appointment Carlos called to make sure my A/C was still working. This old gal really appreciated being treated like they would like their mother or grandmother treated. They've earned my five star review and I would highly recommend them. Well done, Acuna Total Car Care, well done.

Lisa Knolla

★★★★★

6 months ago

Acuna has always provided me with an absolutely amazing service! I have been coming here for years now and I to my 2nd Audi! The message system has worked out perfectly for me and my busy schedule. I would recommend Acuna ( & I have ) to anyone for their car care!

Jerad Harvey

★★★★★

3 months ago

Dropped my truck off for repairs and the service was excellent. Any questions I had were answered immediately and professionally. Carlos deserves some serious recognition for his professionalism!