ST Foreign Auto

Tiffany Nian

★☆☆☆☆

Edited 6 years ago

I am a student attending Syracuse University and just recently had an accident. I had my spring break last week and so I left my car at this auto shop before break which was on the 8th of this month. It is now the 19th and i just got back to the university. I called to ask if the car was ready so I can pick it up as it is my only way of transportation around here and need it ASAP. The guy that I spoke to on the phone gave me an attitude and was VERY rude when I spoke so politely to him and said that they ordered the parts to my car last Thursday. I understand that I'm not their only customer and that they need to evaluate the car but it really took them a week to order parts and 2 weeks to start on my car? To the person that I spoke to on the phone, please provide better customer service. Now I know why y'all have a rating of only 2 and a half stars.

Randy Hurrle

★★★☆☆

9 years ago

I had winter tires mounted here.  The manager was accessible, friendly and offered to  drop me off at my nearby home when I dropped my car off. The pulley belts we're also replaced. The labor was done quickly and and with quality. There was a problem with billing.

Rhonda Williamson

★★★★★

4 years ago

My car was running very poorly and and had many problems. Sam is very knowledgeable on BMWs and took great pains to make things right from work done at another shop. I'm very happy to find this business and will continue to use them. My car runs like it should now !! Thanks!!

Travis Heath

★☆☆☆☆

7 years ago

Complete rip off, had no clue how to properly fix vehicle. Had to take car to other shop to have the entire job redone correctly. $3700 to have the car broken at ST foreign auto, and $2900 to have the exact same job fixed- done by another shop. I found extensive damage all over the exterior of my car, the frame around drivers door was scratched and dented from a pry bar. Furthermore, I demanded my car back 4 days before he would give it back. They kept it disassembled so they could continue to work and m the fuel gauge they broke, which worked fine when car was brought in.

Sav Wright

★☆☆☆☆

5 years ago

If you want to pay upfront for labor without the job even being done, this is the place to go! I was overcharged, the quality of the job was poor, and I ended up having to take it to a different mechanic for him to fix the work done by this place. It would be one thing to pay a large amount of money for a job well done, but $1700 later and I was still having problems - not to mention that the communication was poor and staff was rude. Will not be coming back.

Muga Seeb

★☆☆☆☆

7 years ago

Do NOT I REPEAT DO NOT take your car here I just spent 3000 dollars for them to fix my x5 rough idle they took damn there a month to get done with it and the guy told me it’ll be done in a week and then they wanted another 3500 to fix a head gasket mind you I paid a separate 125 for a full diagnostic. How did they miss my car needing a head gasket? Long story short the main reason I brought my car to them they not only did they not fix it they made the car drive worse than it originally did and they guy who runs the damn shop didn’t even tell me when I picked my car up that he didn’t fix the rough idle which is the main reason I brought it to him initially! 3000 dollars for absolutely NOTHING. Trust me when I say take your hard earned money ELSEWHERE! I’m saving you time and money trust me.

Geranda Hilton

★★★★★

7 years ago

I don't know what these other guys are whining about, my experience with ST Foreign auto was EVERYTHING positive. I took my car in for shaking in the front end. It was diagnosed as a bearing and I was given a fair price to fix it from Sam. He reminded me it was time for an oil change and I ok'd that repair. I felt no high-pressure sales or inferior in any way! Sam gave me a courtesy ride home and picked me up the NEXT DAY when the repairs were completed. Rebecca was fantastic to talk to and the atmosphere in the shop was cheery . I recommend this shop for any repairs and will continue to take my car here ! THANK YOU

Michael Prikazsky

★★★★★

3 years ago

I had recently bought a 31year VW vanagon camper. I had taken it to a my local repair shop and they weren't able to find some of the parts needed. I took it to ST and Sam said I CAN FIX IT. He did that exactly. Sam found other problems that I was unaware of and took care of them. Searching for parts internationally, he came up with what was needed. Sam ,Kevin and staff did a great job for me and I would certainly recommend them.

Bill Ellis

★★★★★

6 years ago

Safely home thanks to Sam and the ST Foreign Auto Team We are from Ottawa, Canada and have a well maintained 1997 BMW 320i. We experienced a breakdown rendering the car unmovable while in the Syracuse and Finger Lakes area. Through a stroke of good we found ST Foreign Auto. After diagnosis of the problem it was found that a major repair needing a rear axle and the associated parts replaced was immediately needed. Sam was able to source all parts required (including the hard to find axle in Texas) and had them shipped and replaced in less than 24 hours. We were on our way and finished our trip with a minimum of inconvenience and anxiety. The car performed flawlessly after the service and as mentioned we are now safely home. I’d like to thank Sam and Jim in particular for making a very difficult situation that could have been a disaster turn out well and would recommend ST Foreign Auto to anyone needing quality, professional service. Thanks again guys! All the best, Bill and Judy (Ottawa, Canada)

Faith Cain

★☆☆☆☆

5 years ago

My boyfriend and I took our car to this shop and it was the worst service I have ever seen. They overprice and are completely rude. They also hide secret charges and don’t give info on how much they are going to charge you until after. My boyfriend was asking questions and the guy on the phone was rude and did not care about us as customers. He also hung up the phone when we were not finished with the conversation. We actually chose to take our car from this auto shop to another because of the way we were treated and overpriced! Do not take your car here.

sean reidy

★★★★★

6 years ago

Excellent service. I'm very picky about where I take my bmw. Took my car here for an oil change. Right from the start Sam was very helpful. He even gave me a ride too and from a diner near by while the service was completed. They use the correct oil. Since I travel long distances and across states in my vehicle I asked for him to look it over and fine any potential problems. He identified a few needed repairs and based off this first visit I will be returning to have him and his team complete them and a few performance upgrades down the road that I'd like done. 5/5 would definitely recommend.

Gregory Knighton

★☆☆☆☆

3 years ago

Do not recommend!! They are charging $140 a hour for terrible work. First time I brought my car here I didn’t get it back for over 3 months! When I did get it back I had to bring it right back in 2 days later because the original issue was never fixed! Took about another month to get it back just for the original issue to never get fixed! $6000 later I get my car back for the second time to STILL HAVE THE SAME ORIGINAL ISSUE I FIRST BROUGHT IT IN FOR! The owner Sam also charged me $6000 as well as charged my extended warranty company for The same parts he was charging me for. Luckily I reached out to my warranty company in time and they sent me the $1,800 check that they were gonna send Sam (the owner of St foreign auto) for the covered parts under my warranty. Don’t waste your time

Brian Tennant

★☆☆☆☆

3 years ago

I laugh as I read the reviews for ST Foreign Auto. Looks like you need to stand in back of a long line to file a complaint against these clowns. And a reoccurring theme plays constantly; another repair shop rip-off. I have nothing to add, previous former customers have said it all. I’m fairly fortunate, as he only cost me some of my valuable time , and $125 detailing as my newly painted car was left out in the weather and birds. Imagine when I had had enough of the lies and deceit, I find my beautiful car with two flat tires and dead as a door nail. After much back and forth, I was awarded the entire amount I have deposited. Advice to anyone considering repairs from Sam the Sham and his forty thieves: just don’t. But, if he smiles and tells you “I will have your baby running like new again!”, make sure to have your attorney on alert, and have all papers for small claims court ready to file. The contempt I have for this place would fill the Carrier dome. If I had the time, I would start a campaign to put this con artist out of business. Frankly, I’m surprised with all the negative experiences recorded against him, I am shocked the city of Syracuse has not shut him down. And sadly, he always has a response that makes it seem it is the customers fault. He should rename his place “Bernie Madoff Motors”.

Tiffany Fresina

★★★★★

a year ago

The guys did a great job & the owner was very helpful & informative. A 40 year old car is going to have some issues, I'm very happy with the work that was done & very happy with how the costs of other needed repairs were laid out for me. If you have a vintage car there is no better place to bring it.

Zhao Jin

★☆☆☆☆

Edited 6 years ago

They tell me the instrument cluster doesn't work because I used jumper improperly.The voltage was too high then burned the cluster inside. They say they need to buy a new cluster which is over 2k dollars. I dont believe it so I pay 200 dollars and get my car back, then go to another auto repair shop. After simply reconnection, this cluster works again.Considering looking for help from SU legal service. #############update_1############# reply from owner: "We don’t know what was done to your vehicle to make it work but I know in order for us to warranty our work, the proper procedures have to be met." my reply: obviously, your proper procedures didn't work. My friend's reconnection made it work again. my question: You stated the cluster was shorted out in diagnosis, why it can work again?

Justin Bistrovich

★★★★★

6 months ago

Broke down on a road trip and brought my BMW here. Not from the area and I normally don’t let shops work on my cars. Excellent service and they got it done within a week. Also came in under estimate, one of the best shops I’ve been to I wish I lived here so I could go regularly. Turned the bad experience into the best case scenario

Brian O'Keefe

★★★★★

5 months ago

Sam diagnosed the problem with my convertible top on my 2005 A4 1.8t. Two other shops had said they couldn’t find the problem or fix it. I’m very happy with the work that was done.