Stewart Chevrolet Service Department

Terrence Reedy

★★★★★

a year ago

I had a great experience with John at the Stewart Service center today, to fix damages after a car break-in, with no appointment. He made the time in his team’s busy schedule to get it fixed and get me back on the road and to work, in short order which I really appreciated. I will be getting my truck fully serviced from this location going forward!!

William Peronilla

★☆☆☆☆

a year ago

My Experience at Stewart Chevrolet: I brought my 2024 Chevy Colorado Trail Boss to Stewart Chevrolet on December 26, 2024, due to persistent transmission issues. This was the third time the vehicle had been serviced for similar problems, which include harsh shifting when coming to a stop, accelerating from a stop, and at low speeds. On December 27, 2024, I received a text message from Service Advisor Malina Fernandez, confirming that the technician had road-tested the vehicle, replicated the issue, and identified two diagnostic codes: Up/Down Shift Switch Circuit Loss of Communication with a Control Module The advisor informed me that a case was opened with Chevrolet’s Technical Assistance Center (TAC) and that the team was awaiting further instructions on whether the transmission would need to be opened for additional diagnostics. By December 31, 2024, I was contacted again and told that I could pick up the vehicle because no repairs had been made. The advisor claimed the vehicle likely needed to "adapt" to my driving style, particularly in AUTO all-wheel drive mode. I explained that the issue had been ongoing since I purchased the vehicle and also occurred in 2-wheel drive mode, but my concerns were dismissed. Concerns with Service: Lack of Resolution: Despite the technician confirming the issue and identifying error codes, no corrective action was taken. Incomplete Documentation: The repair order did not reflect the findings stated in the text message, including the technician’s duplication of the issue or the TAC case. Abrasive Customer Service: The service advisor’s tone during our interactions was dismissive, leaving me frustrated and without confidence in the dealership’s willingness to address the problem properly. Recurring Issues: This is the third time the vehicle has been brought in for transmission-related concerns, yet the problem persists. While I appreciate the technician’s efforts to diagnose the issue, the lack of transparency, poor communication, and failure to resolve a significant mechanical problem on a new vehicle with under 6,000 miles are deeply disappointing. I hope this feedback leads to improvements in service quality and accountability at the dealership.

JOHN LEE

★★★★★

11 months ago

Outstanding service and professional employees is what Stewart Chevrolet is all about. Convenient drop off time with courteous customer service and prompt service in getting my Malibu back to me. Easy payment system with very courteous personnel in that department.

Dorothy Ugaitafa

★★★★☆

a year ago

I received email reminders to make an appt for the service. I believe the name opf the person who assisted me was Chloe. She was so friendly anf flexible in scheduling my service based on my availability,. The young lady who addressed me when I entered the area where the advisors were was continued staring after her phone screen but took the time to glance up at me and advise very abruptly that my Advisor was busy and I could wait in the car. She was either having a bad day or just lacked customer service skills. I said it was too cold and so I entered the showroom to wait. The Advisor who assisted me on site was very helpful and itemized the work that was going to be done. The cost for the work performed was excessive even after the coupons were applied. I continue to purchase chevrolets because I feel they are a great brand and I believe in supporting american made products, however if i could go to Oil changers without jeopardizing my warranty then I may do so. It is something I will have to look into.

H C

★★★★★

10 months ago

I was stuck on the road when my Silverado suddenly could not reverse. I called everywhere on Saturday but couldn't find an appointment. Malina of Stewart Chevrolet was able to fit me into their schedule and diagnose my truck as soon as possible. The service is in the higher price range, but great service, knowledgeable staff, and a very clean shop. Thank you Malina and Stewart team for all your help. Much appreciated!

GloeAndBloe

★☆☆☆☆

10 months ago

Initially the service was good will service advisor Will Dea. However, after he ordered a part to be replaced through manufacturer warranty, I never heard from him again. He stated it would be one week (3 weeks ago). I tried following up with him weekly with no response back. I called the front desk on week 3. The woman stated she would leave a note for Will to call me back. There was still no call back from him This week, I called to speak to a manager. A manager was not provided. Instead, I was directed to Rachel, who stated she would also leave a note for Will to call me back. There was no call back. Horrible customer service regarding this issue...

Jonathan Nugent

★☆☆☆☆

a year ago

Very disappointed, advise to get maintenance elsewhere. This is an objective experience. 2019 Chevy Colorado 46,000 miles First off, the call taker was nice. She scheduled me in for a transmission diagnosis and second for an error code read and third to look at my rear passenger door panel. I pull up to my appointment and spoke to the sales rep, he was professional but came across as rushed and I disliked that. He informed me once at the dealership to get a transmission diagnosis I would have to leave my truck at the dealership for 2 weeks approximately because they cannot guanratee work based on mileage and they are backlogged. If that would’ve been the information upon my call taking I would have gone elsewhere. So never got my transmission checked. My error code for my seat belt system has two electrical faults in my passenger seat (rarely used) and my air bags in the passenger seat will not deploy. Estimated cost was $3000. I took my truck to another mechanic after who cleared the codes and replaced some fuses and all the sudden my passenger seat airbags are fine and no codes for the past 2-3 weeks. My door panel, was assessed and stated $2500 roughly to replace the whole thing. No idea why it magically warped but the only solution is a full replacement. I’m going to a body shop in the east bay and they can fix my door panel for $500. So, yeah…. I took my truck to peninsula transmissions and they fixed it by replacing a bad filter in a day. I spent $450 for them to put it on a lift and give me those assessments. I’ve been a Chevy customer since I was a teenager and this truck just feels so cheap, I’m sad to say I will no longer be a Chevy customer. Do your own research go elsewhere. They don’t offer a temp vehicle while your car sits until it gets fixed in its long line. They did offer a Uber back to the city. I myself will advise my coworkers who all own trucks do not come here. My bumper to bumper warranty expired a few months prior, and I’m stuck with a 6K estimate for simple fixes. Just cheap experience!

Julian Hermosura

★★★★★

2 months ago

Will, as usual, was friendly and to the point. He kept me informed of what needed to be addressed and possible solutions to the mechanical problems my Suburban was experiencing.

BILL LOCK

★★★☆☆

3 months ago

Bought the car in to replace windshield wipers and a wheel rotation and alignment. Wipers were replaced but the service personnel did not re-installed the rear window wiper cap. Alignment was completed but dealership would not provide a copy of the alignment assessment

Jaysa Zablatsky

★★☆☆☆

a month ago

Disappointing customer service and inflexible pricing resulting in $540 diagnostic charge for “SD card error” for an SD card that had apparently jiggled loose and I could have just pushed it back in, but I didn’t know at the time I took my car in for service. It turns out it is a known problem due to poor design, but even with the extended warranty I purchased from them, they said it was user error that caused this SD card to jiggle loose. I got stuck paying their diagnostic fee even though it took the technician a minute to push it back in.

Ignacio Munguia

★☆☆☆☆

3 months ago

First of all I had to call to follow up after 5 days because i had not heard from the service department since the day I dropped off the vehicle. This is the most dishonest service department in the area. Charging $450 to read a diagnostic code and a visual inspection over a 6 day period with no findings only to "recommended" a $2000 test with no guarantee to fix the issue followed by a suggestion of an $10k engine replacement, what a joke! They didnt even bother to pop the hood, a good mechanic would have known to check specific items connected to the issue, LIKE THE OIL!!!!! After being robbed by the cashier $450, the car porter took 15 mins to bring the vehicle because he said it has been in the back of the dealership for the past 3 days behind all the other cars. Do not waste your time or money with this dealership. Very disappointed in myself for going back to this dishonest dealership.

Alex Libre

★★★★★

a month ago

Excellent experience fixing an issue with my TPMS, after a local tire shop installed the incorrect senses. Will from Stewart Chevrolet quickly ID’d the problem and they even shared a video with me afterward that covered everything I needed to know. Five star service, although pricey to get new parts direct from GM.

Michael A.

★★★★★

3 months ago

Great stellar job from Will Dea and his team at Stewart Chevrolet. The 2024 blazer EV is my fourth vehicle from GM! Will is proactive in updating me with the maintenance status while my vehicle is getting service and just gives a pace of mind that we’re taking care of of.

cecil wong

★★★★★

a month ago

Super convenient: was able to make an appointment for the very next day. Dropped off at 920a and picked up 330p. Liked getting a video of them checking my brake pads and tire tread depth.

Daniel Carrillo

★★★★★

3 months ago

My team and I at EVER Cars Co have been bringing all of our vehicles here for repairs. Malina has been amazing every time! No delay on responses from her. Always willing to take us in, and stays on top of communication. For myself, being in this industry for 20+yrs now - its great to see there are still folks out there that know what it means to communicate a vehicles progress no matter the situation, whether its good or bad news. We just need to know. Thank you to her and her team of technicians that do everything they can to move fast and effective. This team is a great example of what it takes to retain a customer.

Mary Ruth Quinn

★★★★★

3 weeks ago

Malina took very good care of me. She explained all options, prices and timing. She was kind to insert a battery in my fob. I leave a satisfied customer. Thank you and good wishes!

MicRan Tours

★★★★★

a month ago

There is nothing I value more than a shop that delivers integrity and honesty with the transparency of ensuring a high degree for customer protection, safety and vehicle reliability. John Shami with his team of dedicated Master Mechanics had delivered all those qualities and had over exceeded all my expectations. They had earned my trust by providing a clear transparent overview of the work that my vehicle needed. Upon returning from an extensive overland journey from Mexico, San José del Cabo, Baja California Sur. I noticed a slight but concerning ticking noise coming from the engine. I brought the vehicle to John for a thorough inspection and sure enough, it was that rocker arm noise that every vehicle owner dreads. The motor needed major work as the ticking noise was caused by a worn Rocker Arm Bearing located in the passenger side of the engine. Overall, it was an expensive repair. John had advised, modern engines are designed with strict and tight tolerances that if one failed part develops, it can inflict internal damage to the other moving components. Fortunately, John confirmed that my vehicle is still under the Extended Warranty Program and assured me that all issues would be resolved. I am wholeheartedly grateful for his efforts in pushing the Jeep Corporation to honor my vehicle protection plan towards this lengthy engine repair. Gratefully, the work was approved! All 12 Rocker arms, 12 Valve Tappets, 1 Intake Camshaft and 1 Exhaust Camshaft were replaced as a whole unit under warranty. Upon further inspection, they also discovered a developing water pump leak, a frayed oil cooler inside the top engine valley and a damaged ignition coil. Gratifying to know, all were replaced under warranty as well. I can’t thank you enough, Mr. John Shami! I am truly grateful for your exceptional service with the genuine care and Stellar’lantis Trust you have demonstrated in keeping my vehicle in top condition. “John’s famous line after the keys have been handed over. “We’ll take care of you”. With him, you can rest assured that is set in STONE!” In addition, I would also like to extend my sincere gratitude to all the Service Advisors and Parts Department Team for their excellent teamwork, valued knowledge and professionalism. Cheers to you all! Randy