Nissan Serramonte Service Department

Tatyana Mamut

★★★★★

3 years ago

Happy second time customer! Medi did an awesome job finding me the perfect car for an amazing price (under KBB fmv) and then John (manager) worked with the service dept to make sure the car is in tip top shape, including getting the battery and brakes replaced at no cost. Albert in finance was also great and there were no hard sales tactics. A wonderful experience overall!

Christina

★☆☆☆☆

5 years ago

Very unprofessional and poor communication! Service rep reached out on a Saturday (after car was towed to dealership the previous night) to touch base regarding repair (simple flat tire repair). By Thursday I hadn't heard from anyone, nor was I able to reach anyone via telephone--I popped up only for them to tell me 1) yes the car was at the dealership but they were unsure why, 2) the repair had not been started and 3) my service rep went out on leave unexpectedly and never informed anyone else about the necessary repairs to my vehicle. They guaranteed my car would be ready by 10am Friday, only for me to have to pop up at the dealership for a SECOND time Saturday (a week later), after being told by the clueless person who answered the phone my car wasn't ready and that he had no idea what repair job I was referring to. Going foward, I'll drive to the East Bay to get my car repaired before dealing with this incompetent bunch😒😡!

Ange G

★★★☆☆

Edited 9 years ago

On Wednesday, I made an oil change appointment at 2:15pm. I get there at 2pm. The guy told me it will take about an hour and half or two hours. I decided to walk around. Two hours passed. I call them at 4:25pm and left a message. Then, I get a call at 4:45pm letting me know my car is done. Be ready to wait.

Rajshree Chauhan

★☆☆☆☆

3 years ago

Good luck if you need service that only a dealer can complete. They cannot communicate with customers in a timely manner. Be prepared to not only do your own job, but troubleshooting how to get your car in/out of their service center. The vm box is full, you can’t reach the service manager, and when you get frustrated, you’ll be told you’re rude, to come get your car and take it somewhere else. If you call corporate, they will leave it up to you to travel to the dealership at your own expense or leave your car for 3+ business days while you wait for consumer affairs to call you back. I’ve never experienced this ever before.

Ryan Drake-Lee

★★★★★

2 years ago

This service department team does great work. They communicate extremely well and provide timely service with text and email updates along the way. I am able to drop off my car, get a Lyft ride home, work from home and take calls and receive emails with toggle buttons to confirm service(s) from the diagnostic report. I don't have to play phone tag! Ultimately I receive a text and email that my car is ready for pickup and they order me a Lyft ride back to the dealership to pick up my car the same day!

Oscar Flores

★☆☆☆☆

a year ago

Classic bait and switch shop. They post special price on lease on their website and keep it posted and then tell you that is not available when you get there. Then they proceed to give you nearly double the price. Don't waste your time here, the Sales Mgrs Alex told us it was the best he could do a few days ago and then they post a 4th of July special at nearly half of his best deal a few days earlier. His credibility is as good as his sale to us...zilch...zero. On to a more reputable dealership.

Will Cagney

★★★★★

2 years ago

Simple appointment scheduling, easy drop-off procedure, and a free shuttle provided. Service advisor (Lucas) called promptly with updates and ensured we knew what maintenance actions were needed for our car. I've been burnt by dealership service departments in the past but I have nothing but excellent things to say about the entire staff here. Will return when routine maintenance is again needed on our car.

Marcel Molloy

★★★★★

7 months ago

Mike Bagano at Nissan Serramonte is great, he went the extra mile each time I brought my Leaf for service.

Hector Esparza

★☆☆☆☆

a year ago

Great service area at this dealership, a total let down by all the other Nissan Dealerships that have serviced my EV for 7 years. My Nissan EV is 7 yrs old, with only ~35K. Need to replace the transmission, 5 Nissan dealerships never inspect the Reduction Gear, as required by Nissan warranty for over 7 yrs. Nissan USA "Total Customer Satisfaction" Team turned me away from being a dedicated Nissan EV customer. Played phone and email tag for over a month, only to be told that Nissan was not taking responsibility for the dealership network not doing their job for 7 years. I only got boilerplate emails and voicemails. Total lack of customer focus, only made me feel that my issue did not matter to this company. Too bad, I liked the EV a lot.

Veronica Cristiano

★★★★★

a year ago

Levy at Golden State Nissan was a huge help. When my car needed a significant repair he talked me through it all and was so great about keeping me updated. He did a an awesome job!

M J

★★★★★

6 months ago

Levi, thank you for dealing with Silver Rock Insurance and getting me a key fob replacement. It was a load off my mind.

Sean Keehan

★☆☆☆☆

a year ago

Took car in for recall repair and regular scheduled maintenance (inspection, tire rotation/inflation, break fluid change) that was part of my service contract with NMAC. While it appears the recall repair was actually performed, the other items were not, even though the invoice said they were done. The tire rotation was not actually done, tires were in the same place as when I dropped the car off. The pressure in each tire was different even though the invoice said they put every tire to 36psi (flat out lie). They also tried to charge me $329 to change the break fluid that was listed on my prepaid service contract. SO I didn't even get that done. Overall very bad shop, bad customer service, bad everything. DO NOT GO TO THIS DEALER.

iamernz garcia

★★★★★

a year ago

We are thrilled to announce that we have purchased our first new car, a Nissan Rogue, which comes at an incredibly affordable price along with a complete package of features. This compact sports utility vehicle stands out for its top-notch performance and stylish design. We are proud to have acquired it from Golden State Nissan, where we received excellent service and support throughout the buying process.

Ahmed Ahmed

★★☆☆☆

8 months ago

How come this dealership charge a lot of money to fix something without guarantee it it’s ridiculous. I brought my car to check it out. They told me the throttlebody needs to be replaced. They were trying to charge me around 1600. I was OK with that but they’re not going to guaranteed the car will be working again

Matthew Dizon

★☆☆☆☆

3 months ago

Alfred’s behavior as a manager is extremely unprofessional. He uses profanity in the workplace and speaks to customers in a disrespectful manner. A manager should lead with professionalism and respect, but Alfred does the opposite, creating an uncomfortable and hostile environment. This kind of conduct is unacceptable and reflects poorly on the company.

Kieran Mansukh

★★★★☆

6 months ago

Well I must say I bought a 2023 Nissan rogue in Late August 2025 front the dealership. Within about a week of owning the car there was an engine malfunction light that came on and the car couldn't be driven any further. Obviously not best pleased but I had to get it towed to the garage who found there was an issue with the water pump and fixed it under the power train warranty. Nissan consumer affairs were able to refund me for the cost of the tow and rental car that I needed whilst was being used. A few weeks later I heard a strange sound coming from under the car as I was driving it. I took it back to the service center and dealt with Levi who I had worked with previously. Levi had me to drive the car with Jose who was one of the mechanics. They agreed it was making a strange noise. Unfortunately the car warranty did not cover 'basic repairs, within a day Levi called to tell me that it was an issue with a loose fitting under the bonnet which was making the noise. I came back to the dealership and drove the vehicle again with Levi and Jose and the noise was gone! Even though it wasn't covered under th the warranty Levi agreed not to charge me and they even washed my car. I must say both Levi and Jose gave really good service and advice. Even though it's been frustrating to have these issues so soon after buying a certified pre owned car with Nissan, I think they have stepped up and resolved them with as little fuss as possible. Appreciate it

Larissa Becka

★☆☆☆☆

2 months ago

We brought our car in for a recall. 60 Minutes is what they said on the phone. When we arrived it was 90-120 Min. After 150 Min we called them to figure out that they had only done one out of the two recalls because the machine was broken. But instead we got a full list of recommendations of what else we could do, for twice the money our garage takes. Really bad experience. We are certainly not coming back.