Where is Subaru Concord Service located?

Subaru Concord Service is located at Subaru Concord Service, 853 Concord Pkwy S Unit 4, Concord, NC 28027. You can find their exact location and get directions on the map provided above.

What is the overall rating for Subaru Concord Service?

Subaru Concord Service currently has an overall rating of 4.2 out of 5 stars, based on 5 reviews from the community.

What are the opening hours for Subaru Concord Service?

The opening hours for Subaru Concord Service are: Please contact the business at 17047821227 to confirm their current operating hours.

Best Car Repair in Concord, NC: Subaru Concord Service

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Contact Information

Phone 17047821227

Address Concord, NC

Website Visit Site

About Business

For professional Car Repair care in Concord, NC, Concord, look no further than Subaru Concord Service. Their team excels at delivering top-tier results for Car repair and maintenance service, Auto air conditioning service, Auto dent removal service and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 5 pieces of feedback. They have become an integral part of the Concord, NC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Concord, Subaru Concord Service is ready to assist with your next project or repair.

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Google Reviews

Mahesh Annangi

★☆☆☆☆

4 months ago

Very disappointed with the service at Subaru Concord. I brought my Outback in on Oct 16 for a loud rear noise — the technician confirmed it and kept my car for inspection. After four days and several follow-ups, I was told the rear differential needed replacement. I picked up the car on Oct 23, but the noise was even louder. Despite multiple calls and messages, no one from the service department or manager responded. Only after Subaru of America intervened did I learn they claim it’s due to tire cupping. The lack of communication, accountability, and follow-up from this service team is unacceptable.

Ted Cisine

★☆☆☆☆

Edited a year ago

I have bought four cars in the last two years from the dealership. Sales and finance are good, but service is so bad that I question if I'll ever come back to this dealership again. I took one of the four cars I bought for an oil change and they didn't tighten the oil plug. All the oil drained out and I had to have it towed. Not only did they charge me to fix it but they also tried to charge me $119 diagnostic fee to diagnose that they didn't put the oil plug back in correctly and another fee just push the garage Fast-forward to three weeks ago where I bought a 2020 outback with 60,000 miles. It broke down in less than a week because they put a used battery in it. That was both defective and the wrong one for the car. The car also has the wrong windshield wipers, the back window leaks water, the electronics are all jacked up, and the brakes are bad. They pretended they went through it and sold it as a car that had been serviced when it really had not. So now I have to take it back again because the MySubaru app doesn't work from the dashboard, the eyesight monitor thing doesn't work consistently, and multiple other electronic issues clearly show that the car had not been serviced correctly. I tried to buy a 2017 GMC from them about six weeks ago, but it also had service issues. The back window on it also leaked plus the back bumper was broken and the part where the trailer hitch wiring was supposed to plug-in was missing. How does it even get through service and onto the lot like that? The answer is obvious: they don't care.

K.E. Houser

★★★★★

9 months ago

Had a transmission issue with my 2016 Crosstrek and was scared to death of the cost, and how long it would take to fix the vehicle (based on several quotes from non-dealerships in the area). Jason not only alleviated all my fears, but he did every possible thing to make sure I was taken care of fairly. He made sure I had a loaner car, and he fixed every single thing that came up on their thorough inspection. He stuck his neck out for me via Subaru corporate to maintain I was given fair treatment over my car’s issue. If not for him, I would be in a complete mess. I owe Subaru Concord Service department every service for the rest of my vehicle’s life. Will never take it anywhere else, even for just an oil change. And to top it— despite having a transmission issue— Subaru took their reliability reputation seriously and helped me out. It’s the reason why I purchased a Subaru and will continue to stay in the Subaru family. Highly recommend you go there and let Jason and his team take care of you. These are good, trustworthy folks who want to help you, not take advantage of you or your wallet.

L Daily

★☆☆☆☆

Edited 8 months ago

I have been so disappointed by the Concord Subaru service the past few visits. I simply do not trust them anymore. I haven’t been back since last year. From telling me I needed an alignment without telling me my tires needed to be replaced the next month to having faulty work done that then needed to be repaired. Two of my coworkers purchased Subarus because I had raved about the customer service. After Subaru replaced their service team with new people, they experienced some issues as well. One coworker who is a mechanic took his Crosstrek there, and the mechanic damaged his tire pins during a rotation so much so that he had to repurchased the parts and fix what the mechanic had damaged. He waited 2 hours to speak to the manager before he gave up and went home. After an accident, Henderson Collision took my Outback to Concord Subaru to have the eyesight safety feature fixed. Subaru said it was fixed and I ultimately had to return 2 more times to get it properly repaired. On top of that, neither Henderson Collision nor l could get a call back from Burl in the service department on several occasions. Needless to say Concord Subaru has lost 3 customers since they can no longer provide the quality service they had provided in the past. ** While my co-workers and I will not return to the service department, I need to add that Jason from the service department contacted me immediately after reading my review. He politely wanted to know exactly what happened and to reassure me that things have been corrected (certain people are no longer there), and the service department is top notch now. I really appreciate his persistence to get in touch with me and the time he spent with me. I do feel heard.