Syracuse Frame & Auto Repair

Brenda McKenzie

★★★★★

4 months ago

They're great at what they do really helpful and fixing and determine what's wrong with my car glad I went back

Elizabeth Balfour

★★★★★

11 months ago

Excellent customer service, trustworthy, knowledgeable advice, excellent workmanship, and best pricing policy in the Greater Syracuse Area! They serviced my damaged headlight expertly and efficiently, and had the parts delivered in a timely manner. I highly recommend.

Joseph Downing

★★★★★

9 months ago

Friendly and knowledgeable service. They inspected my frame and gave me a thorough summary of the problems that were present and what it would cost to fix them. They weren't pushy about getting it done and acknowledged that the vehicle might not be worth the cost of repair.

Shanika Knighton

★☆☆☆☆

a year ago

They had my car sitting for 8 days without being touched submitted payment request to my insurance incorrectly, never followed up with me until the 9th day. It’s day 44 my car is still not finished from repairing minor front end damage. Since over 30 day mark my insurance company stopped paying for rental now I’m day 14 paying for a rental out of my pocket and my car has been painted the incorrect color and painter off for the rest of the week. I have been given 3 different dates so far that my car will be done and I had to return the rental I had so now I have no car and I have to wait another week for it to be touched to paint it the right color. Most expensive and frustrating thing I have experienced getting an auto repair. Please don’t waste your TIME or MONEY on these people, you will REGRET it!!!!

Sarah Robinson

★★★★★

a year ago

If you want friendly, professional and guaranteed service on your vehicles, please go to Syracuse Frame. I have been a customer for over 20 years, and they have always done a first rate repair job, consistently over the years.

Carl King

★★★★★

6 years ago

Police had my stolen car towed to Syracuse Frame Services. I went to their location on S. State Street and interacted with several people. Everyone was helpful and friendly. It was a good overall experience considering the circumstances. Thank you everyone for your help.

Alex Grigorita

★★★★★

a year ago

I bring my cars there, and they are always flexible with appointments and deliver in a timely fashion. Great service, friendly, polite and most importantly they take good care of my cars at a reasonable price.

Mikaella Verblaauw

★★★★★

3 years ago

My car was recently towed here following an accident. The people I interacted with could not have been kinder and went out of their way to make me comfortable and let me know what was going on. The nicest part of a bad situation!

Robin Fanning

★☆☆☆☆

6 years ago

This place is a scam, they talk to u like you are a criminal, I had no plans on sticking them with anything but the guy that answered the phone gave me no choice. I don't know why the police department uses them to tow I'm definitely going to consumer affairs and complain to the Attorney General's Office, the place needs to be investigated and I'm damn sure gonna make that happen. I wouldn't let these people fix my bicycle, beware Syracuse don't go to this place unless u wanna get ripped off !!!!!

Steve

★☆☆☆☆

6 years ago

If I could give them 0 stars, I would. Staff was very rude over the phone. I talked to 2 different people on the same day and they gave me 2 different answer. The first person told me that I couldn't get my personal items from my own vehicle. The second person said I could get the items, but then very rudely assumed I wasn't going to return for my vehicle. Disgusting people skills and very poor ethic. 👎🏼👎🏽👎🏾Absolutely horrible experience

Gregory Gibbons

★★★★★

6 years ago

Got my car in on Christmas Eve when they should have been closed after I screwed up my own repair. Fixed it fast and for a very reasonable price. Bill provided great customer service!

Mr Fritz Real Estate Steals and Deals (Mr Fritz)

★☆☆☆☆

5 years ago

Last year I spent $2000 on repairing my frame which was supposed to be taking care of everything underneath my car. Took it in one year later and they said they wanted $1300 more work. Had someone else look at frame, its fine and passed inspection. that was very disappointing.

FatBoy Slim

★☆☆☆☆

7 years ago

Absolutely the worst place I’m ever had to deal with. Held my vehicle hostage for insane amounts of money even though the police had it on hold for an investigation. From what I’ve been told it’s their game. They don’t do anything else there that would generate any type of return business, so they scam the people that the police send to them.

Joevon Vialva

★★★★★

a month ago

Great service and Quality people

Robert Wilson

★★★★★

4 years ago

I was unable to make my appointment due to a family emergency. However the staff seemed very friendly and understanding during our phone conversations

Calvin Brown

★☆☆☆☆

4 years ago

Syracuse Frame rip me off I had them 3000$ worth of work so they did Leaf Springs on both sides they said I had a year warranty wouldn't u know 15 days after the year they broke again and they supposed to be new ok on that so my rear end was making noise had them do that now it's making the same noise all I can said is don't do it bloodbath another 2500$

Danyell White

★☆☆☆☆

Edited a year ago

My car was sold to junk yard without my permission