TCB Auto

Josie

★☆☆☆☆

Edited 8 months ago

Horrible experience. Exactly what you expect from a dishonest used car lot. We have the car back in their shop TWICE since we purchased vehicle and we haven’t owned it long enough to have the title. It’s spent more time on their lot than with us in the two weeks we have owned it. When we had problems getting the vehicle to make it from their lot to our home on day of purchase, the owners response was a “too bad for you” attitude. Will be reporting them to BBB and state secretary’s office. They should be ashamed of themselves. If I could give Zero stars I would. Update - Now the owner expected us to drive an hour each way today to sign a title for a car that we can’t take home. AND is charging us an additional $900 to “fix” the lemon they sold us. Do better. Update - we still don’t have the car as of July 24th. They have to do MORE work on vehicle and refuse to give us our money back. Now we have to contact our lawyer.

Not Your Fall Guy, Daddy or Son

★★★★☆

Edited a year ago

Bought Scion XB there got a good deal imo. TCB procures these vehicles and fixes any mechanical needs for vehicle to be road worthy. Customers should know they do not detail and clean the car nor do they finance. I had to have a full detail including interior shampoo done and had to remove bunch of rust from the rims and looks like a mouse nest from trunk area etc but I'm overall happy with the purchase. Annie runs the office etc. She's friendly but can be brash it seems. Some may take it personal and as rude but it's just her personality overall she's nice and runs a tight ship there. Her office assistant Mary was a lovely lady. Happy with the purchase so far and would recommend this place.

Cory

★★★★★

a year ago

It was a really positive experience with TCB while helping my friend who doesn’t have much experience with mechanics get her car repaired. Annie went out of her way to be helpful and give a clear price estimate that turned out to be right on. It’s an older car and they were also great about finding a repair option that saved some money but was also safe and smart.

Ferretheim Games

★★★★★

a year ago

I have used TCB Auto since moving to Bloomington and have yet to be disappointed. I have a current car which was sold to me because of an issue that the driver couldn't solve - it was fixed in one trip to TCB Auto by Annie, Todd, and their wonderful workers. I was recently thinking I had $2,000+ worth of work on a car that I got away with only paying a fraction of thanks to the hard work of everyone here. Go to TCB Auto and you won't be disappointed!

Richard Brewer

★★★★★

a year ago

All the people at TCA have been so great from hauling off junk cars to my first call when I was down on my motorcycle. Don't hesitate to call them they are fast and very reliable.

Lina Nabile

★☆☆☆☆

Edited 3 years ago

I have never experienced such terrible customer service until coming to TCB Auto. The owner was extremely rude and would just talk over you. I came to pick up my car after deciding to get it repaired elsewhere considering that I received a better price somewhere else, and she found this very offensive. I then mentioned that I was never told that I would have a $60 free for getting the car looked at and I recommended that this be told before allowing people to drop off their keys. The lady at the front desk "the owner" then followed up by stating "I don't care, and are you done talking". I never argued paying the fee I would just have rather been told prior to. She then started going on about "people like me". She would not let me get another word in because I was no longer getting my car repaired here. Coming from a very easy going person, this woman needs to learn decent communication skills before running a business. The worst customer service and such a bitter rude lady. Please do not come here unless you want to be treated and spoken to as less than. There are many mechanics in the area that will talk to you in a professional and respectful manner and this place is not one of those. -I also mentioned that I will be leaving a review explaining how badly I was treated/talked to and she mentioned she will be responding to it. So, please do not feed into her delusions as she is just bitter that I received a better price elsewhere. -To follow up she kept repeating that she has it all on camera. I would love to see you post the footage with audio, and allow people to see for themselves just how terrible of customer service you have to offer. -Response to the owner: It was not that I refused to pay for the service. It was that I was never made aware of this charge after speaking to three people, and prior to dropping off my vehicle. I then, followed up by insisting that this be told to customers prior and she responded by "I don't care". If this was taken as bullying then she must reevaluate. I never once raised my voice nor refused to pay. And my car was fixed elsewhere with half the price, and was told that I was being overcharged by 3 different mechanics that I spoke to. If you want to be ripped off and screamed at for simply asking to be told about a charge prior to, then this is the place for you. The 2.5 star yelp rating says it all :)

Sean Marie

★☆☆☆☆

11 months ago

Sold my husband a lemon then deleted his review on google. The car had a major electrical issue a month after he bought it it has been sitting not drive able since and we are stuck with the car payment.

mizz amy

★★★★★

7 years ago

Got a car from here. Annie is super sweet. The fuel pump went out shortly after my warranty ended. They honored the warranty anyway, and had it towed and fixed in a single day. They also replaced a part to stop a small oil leak, at no cost to me, so that was cool. They seem to genuinely want their customers to be satisfied.

Ricky Orellano

★☆☆☆☆

7 months ago

Bought a vehicle almost 2 months ago & found out car had a lien on it & personally I would like a refund & wouldn’t recommend this dealership to my dog.

THE NEW RAPUNZELS

★★★★★

2 years ago

Great place to purchase a used vehicle. In 2017, I purchased a 2003 Chevy Venture. The Venture lasted 5 years with minimal repairs and was over 210,000 miles. In 2022, I purchased a 2008 Saturn. Outlook. Unfortunately, the Saturn only lasted 1 year. But, I would purchase from TCB auto again.

trikeusa

★★★★★

11 years ago

Excellent service! We had our car towed to the shop on Sunday. Monday they were not only able to fit it in to look at it, but also were able to install the new alternator it needed. The labor rate was very reasonable and the office staff was helpful and courteous. Highly Recommended.

Alan Hunt

★★★★★

5 years ago

The crew at TCB are always honest and give you different options for your budget. They’ll call you with updates and get your input so there are never any surprises. I’ve bought two cars here and they always back up their sales and service. Very trustworthy, reliable, consistent, and transparent. Highly recommended!

Venture Lover

★★★☆☆

2 years ago

They have a decent selection, and an ok price range, for a smaller car lot. They do NOT however clean their cars up. Seems they take them, as they get them. Most cars had new tires on them, but the inside of all cars "I" drove were filthy. There's also no bending on displayed price.

Todd Henkel

★☆☆☆☆

4 years ago

Annie has no business talking to customers. Her customer service skills are very very poor. Borderline rude. Todd talks a good game but is just as bad. Solid salesmen but cant back it up with a solid product. I was trying to help out a small business by investing my money in a truck from this place. Have got nothing but heartache and disappointment. Didn't even have the truck for a month before it broke down. Still working on to this day. Sorry I blasted out on Todd I truly am. But you sold me a truck that belonged in the junkyard. Probably not a good choice on my part trusting them. But live and let die.

Rob Hargis

★★★★★

6 years ago

Very happy with the experience. I bought two cars within a week. Both fairly priced for the condition. Both needed some repairs before delivery and at no extra cost. Plus, no stupid document fee. Love my car so far. I will recommend TCB auto to anyone.

Thomas Keist

★☆☆☆☆

Edited 3 years ago

Annie was nice at first until I had major problems with vehicle. Lots of rust underneath I was unaware of until I found out about it. She tends to talk over you. Said it is a used vehicle and was rude about it as well. Feel was sold a lemon and that this dealer is not a reputable place to buy a vehicle since they don't stand by what they sell. Bought in October 2021 but wasn't able to drive till March 2022 due to no license. BUYER BEWARE IN MY OPINION. Due to experience.

Christian Gallion

★★★★★

6 years ago

Needed an inexpensive car and found what we were looking for here. Price was right and the owners (Todd and Annie) were perfect. They fixed a couple of minor issues with the van prior to delivery and were helpful and honest throughout. Would buy from again