Caliber Collision

Rebecca Fitzsimmons

★★★★★

2 months ago

We had a tire blowout while driving by the Normal location and pulled into the parking lot to check it. We were on the way to an important appointment so I went inside to ask if we could leave the car in the parking lot, uber to our appointment, and return to deal with the flat tire afterwards. The receptionist immediately asked one of the technicians to drive us across town to the appointment and had us leave our car keys so they could put the spare tire on the car while we were gone. When we returned my car was ready and waiting. They did all this for free and everyone was so helpful and kind. What a wonderful experience!

Susan Fish

★★★★★

2 months ago

WOW! These guys know customer service! I had a slight scratch that happened with a friend's car. We wanted to stay away from using our insurance and pay out of pocket. It was a very small scratch and they were able to buff it out. They did not charge me! I asked them to but they said just to give them a review! Well! They are wonderful to work with and my car looks fab! Thank you!

Nate Pinchuk

★★★★★

a month ago

Anthony was great, best pricing in town and best service. Even buffed out some minor paint damage for free.

Clark Killingsworth

★★★★★

3 weeks ago

Friendly service. Explained everything well. Answered questions. Did great work. Car looks new.

TINA BOLING

★★★★★

5 months ago

Super friendly, personable, and very professional and thorough. Superb staff. Did great body work on my car after my deer encounter. Highly recommend this shop.

Julie Russo

★★★★★

a year ago

Caliber Collision did an amazing job with my car repair! They got me in within a week of my car being damaged, the repair was done quickly, and now you cannot tell the damage ever happened! Very friendly and respectful with quality work!

Heather Asher

★★★★★

9 months ago

Thank you Caliber Collision for your kindness and excellent work!! Our car still looks brand new! Shout out to Audra Brittin & Anthony Castaneda!!! Thank you for making this process painless & easy!! And a special Thank You to the mechanic(s) who did the repairs!

Gina Leffers

★★★★★

8 months ago

Audra and Anthony are amazing people to work with! Repair service process is a great experience too. I highly recommend taking your vehicle here if you need any body work done.

JD McQueen

★★★★★

a month ago

Used this business after an accident. The employees are very friendly, explained everything in detail and were helpful.

bruce zywiec

★★★★★

11 months ago

Caliber Collision repaired major hail damage to my car that had about 1,000 miles on it. Got it back looking just like it did when I drove it off the showroom. The staff kept me informed of the work, explained what they did, and worked well with the insurance and car rental companies. They couldn't have made it any easier!

cheryl bradford

★★★★★

3 months ago

great communication every step of the way, work was very well done. car was completed on time.

Lisa Knight

★★★★★

a year ago

Caliber made the process of repairing my car feel effortless. They walked us through all that needed done and helped with the rental car. They were always so kind and professional. My car was so clean when we picked it up. You can tell everyone who works at Caliber takes pride in their jobs. We would highly recommend!

Quinn Oehlke

★★★★★

2 months ago

Great job throughout process. Car looks great post repairs.

David Jones

★★☆☆☆

a year ago

After inspection of our vehicle, we were told by Caliber woman to receive an email we never got. We had to call to set up an appointment much later than we wanted. Our call wasn't returned. When we called her again, she PROMISED that we would receive a call by end of day (Friday). Didn't happen. We had to call the following Monday. It would've been convenient to have our vehicle repaired in December. As it turned out, we had to wait the following January and only after WE called them. January was not convenient. We had to keep the vehicle over the weekend. This was not a pleasant experience with this vendor!

Matt Kerner

★★★★★

a year ago

Had some body work and mechanical work done by caliber. They went above and beyond the normal standards to make sure we were happy with our car! Very easy to deal with and quick! Didn’t take long even with the holidays.

Dave Smith

★☆☆☆☆

7 months ago

Repair was not good. Took may car back. They blamed the insurance. They called would call the insurance company for a better part. Insurance company says they never called. Had back for them to look at. They that they would call me back. They have not. I have called. Tey just keep putting off.

Maureen Clyde

★★★★★

a year ago

The customer service at Caliber in Normal, IL was outstanding! We pulled in last Monday on our way to Michigan from St. Louis for a vacation road trip. As I was getting on the highway the person in front of me dodged a large piece of a bumper, and I had no choice but to run over it. When we heard something dragging we knew we had to stop and this location was just off the highway. Anthony came out to help, and pulled the car around the corner to take a look - all bays were full so he climbed under the car and removed the under carriage cover that had been dragging. While he did this I waited in the waiting area, which was so clean and welcoming, with Halloween decorations, candy and coffee. The person at the desk could not have been nicer. When Anthony finished, we asked how much we owe him and he said it was nothing, and sent us on our way. This type of kindness and service deserves a heartfelt shout out! Thank you, Anthony - we hope we never need your services again, but if we do, we would count ourselves very lucky to return to your shop. Thank you so much! We are beyond grateful for you quick attention and kindness. Maureen and Tom Clyde, StL Mo