About Business
For professional Car Repair care in Vallejo, CA, Vallejo, look no further than Team Cadillac Service Center. Their team excels at delivering top-tier results for Car repair and maintenance service, Auto air conditioning service, Auto electrical service and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 80 pieces of feedback. They have become an integral part of the Vallejo, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Vallejo, Team Cadillac Service Center is ready to assist with your next project or repair.
Google Reviews
Terri Wright
★★★★★
a year ago
Gary Pace was exceptional in his service. Professional and personable. Made sure I was in and out in record time with all my questions answered.
Dandy Noel
★★★★★
2 years ago
I am very happy with the service I received at Team Cadillac in Vallejo. Ken has worked with me and is fantastic and always goes above and beyond for customer service. I highly recommend Team Cadillac Service Center.
Mark Friend
★★★★★
6 years ago
Everything went just fine. Communication was excellent, work performed, car cleaned. They earned my maintenance business on my CT6 going forward and my business when I'm ready to purchase my next vehicle. The waiting lounge furniture was extremely uncomfortable. But I was there for my car. These guys earned 5 stars. A big thank you from a grateful customer!
alvaro rodriguez
★★★★★
2 years ago
Jazz and Luz always take care of me, from begging to end they keep me updated with all my services and ensure I’m taken care of. They are great assets to your company make sure you take care of them as they continue to take care of the clientele.
cristian flores
★★★★★
2 years ago
Gary as always has been great as a service advisor. Did a transmission flush on the car and it drives better than ever. Will always come back as long as gary is there.
Steven Butts
★★★★★
a year ago
The customer service is great. The service representative always explains things thoroughly and even shows me the numbers on the their computer. I've had my 08 Cadillac for two years and always take it there.
Mike Thacker
★★★★★
2 years ago
Gary Wilson ,Stan & Jazz are Top Notch at Customer Service. They made my Experience with DGDG a good one. & they keep me coming back for maintenance & any other problems I may have. (2013 Cadillac ATS 2.0T)
Diane Karn
★★★★
☆
2 years ago
Gary in Service is a great guy but Heads Up - You cannot pay with a check any more; a credit card costs you an additional 3.5%. They prefer debit cards only. Nobody told me of this new policy in advance and needless to say, I think it’s a bad policy on DGDG’s part.
Christy Montoya
★★★★
☆
3 years ago
I brought my Cadillac in to Vallejo for the second time with my fan not turning off and my battery dying. I dropped it off the night before and used the key drop. Very great option for people who work. The advisor I was working with said that they could not see my car because the battery was dead. I had written on the note when I dropped my keys off and advised the service person the battery would be dead in the morning. The service adviser said they needed my battery to charge 6 hours. To see if the battery was good. I had just bought the battery from them the first time I brought it in a month and a half prior and I asked if he could just let me know if it could be tested to see if it went totally bad or not. The advisor said it was not possible to test and I would need to wait three days for him to look at it again because he was off the next two days. I told him I really needed my car and my dad asked him again to just put the battery on the tester and let us know if the battery was bad. He said he couldn't and told my Dad "If you know so much about cars , you work on it." Then he hung up on us. Yes we were upset and I understand they were busy but it was rude. This was a Saturday so I had to wait until Monday to speak to a manager. No loaner car and no help further . I called on Monday and spoke to a manager, Gary Wilson listened to why I was upset and right away offered to take over from the advisor and they pulled my car in right away and figured out the problem. Gary was polite , fast and very considerate. I will return because of him. Thank you Gary!
Rachel Ferguson
★★★★★
2 years ago
I've been servicing my Cadillac's at Team Chevrolet in Vallejo for over 10 years. I'm on my 2nd SUV and have the pleasure of working with an amazing service writer, Ken Sarna. He always goes above and beyond for his loyal customers. Which keeps me going back to him every time. He makes you feel like a true VIP, every time. He's consistent! I recently had a malfunction with my XT5 battery. It had to be replaced, along with one of the cables. Even though it was no longer under warranty, Ken fought to keep my labor costs low and even made sure I had a loaner vehicle while we waited for the part to come in from the east coast. He is a true gem and Team Chevrolet is lucky to have him on their service team. Thanks again Ken. You have once again put me back on the road, safe and sound. You are a true professional.
M. Hogan
★★★★★
2 years ago
Service - oil change/ tire rotation My service contact was Gary, as usual it was outstanding service! He’s always very helpful and patient while he explains everything so that I can understand it. I’ve been coming here for years and the other service team members are also pleasant and very helpful.
Jennifer Romero
★
☆☆☆☆
2 years ago
I dropped off my vehicle to get serviced and someone at Cadillac left my sunroof open causing my car to get rained on for days and they didn’t bother saying anything. Cadillac has yet to fix the water damage. Every time I take my vehicle to get serviced I have to take it back again because the issue continues. This shouldn’t happen especially when they keep my vehicle for weeks at a time leaving me car-less. I paid for a full detain and that wasn’t done properly. I have informed the service desk and the service manager and yet nothing seems to get fixed. Highly disappointed in them all around. I pay for services for them not to be done. And there should be no reason why my vehicle became damaged.
Laureto Manglallan Jr.
★★★★★
a year ago
I have been taking my CTS Sport Wagon to get the needed maintenance at Team Cadillac in Vallejo, California for the past year or so. They have a phenomenal Service Department. Everyone is polite. Good Vibes environment. I have only been working with Gary Pace. Nobody else. Gary Pace has earned not only my business but my trust as well. With the attention to detail, going over the work orders thoroughly on what service need has to be addressed and why, to have my Wagon working at its best. Diagnosed/fixed a NASTY Check Engine Light that i have been having an issue with for a long time. After replacing the necessary components, explaining the issue and fixing the issues. My vehicle has been running A LOT more efficient than it did before and stronger . Also, They have fixed/diagnosed a major leak in my sunroof area that cause water to work its way into the cabin and over time cause mold in the floor and replaced the carpet cause by the leak. Gary showed me the carpet and it seems it has been doing it for a while so I'm glad they replaced it. Since then NO MORE leaks or odd smells. I can go on and on with all the services they provided me that needed attention. Team Cadillac fixed everything on my Wagon. Team Cadillac has done ALL my Major Services, oil changes to have my vehicle working at its best. Gary Pace is honest and will take care of any needs that you may need and find the answer for all your questions, along with a great customer experience. Gary Pace works with me and gives the best value for what i pay. I feel that Team Cadillac can do anything. Trusting Gary Pace is the best decision i made. As long as Gary Pace is there at Team Cadillac i know that I don't ever need to worry about anything. Gives me the Peace of Mind knowing that leaving my Wagon with Gary and getting it back will be even better than it was before. Thank you Gary Pace & Team Cadillac. You Guys ROCK!
Jeanne Thorsson
★★★★★
2 years ago
I met with Jazzmon yesterday at the service center. She was very professional and explained everything to me. They were busy but made time to even wash my car upon completion. I'm going back again for warranty service when parts come in. I had no idea something needed to be addressed. I only take my car to Gary and his team!!
Wilfred Marlin Owens
★★★★★
2 years ago
Our Service Writer and Tech Genius is Gary Pace. He loves GM just as much as we do. The gentleman is complete peace in mind with our four vehicle investment. Two Luxury Chevrolet’s and Two full Luxury Cadillac’s. Our vehicles perform with the Professional diligence Gary and his Team put into them. We can drive any World Class vehicles we look at. We stay with Cadillac because of Gary Pace and his supervision of all of our essentials. The UAW shares our affection and appreciation with Gary Pace. This Man is a genuine Star at your DGDG facility and his profession. A standing ovation to his best effort. Thank you, Wilfred Marlin Owens for myself, June D. and Nicole Owens
NICOLE CAMERON
★★★★★
2 years ago
Jazz (service dept.) and Jay (General Mgr.) were both great! They both were very helpful and professional. The staff at Team Chevrolet/Cadillac is top notch! The tire & wheel insurance company that we had to deal with was not so great.
Eliane Tango
★★★★★
a year ago
I am so pleased how their customer service is here. Ken is your man at the service desk. He was so helpful and got me in and out without even having an appointment. He always has a smile on his face and just makes you feel like you’re part of their Cadillac family. Thanks for everything.
Sammie Kaiser
★★★★★
2 years ago
I have been a customer of Team Cadillac for several years, with Ken Sarna being my personal manager. He has always been very friendly and helpful and is very knowledgeable about most things Cadillac! He even looks for the best price I can get for the work my car needs!! Not only do I appreciate Ken, but the whole group at Team Cadillac is great! I love the waiting room with comfortable seating and yummy snacks, it's a great way to escape for a while. I don't think I can buy anything but a Cadillac, because I wouldn't have Ken!
Tracy Williams
★★★★★
2 years ago
I have visited other Cadillac dealers for service including this dealership. I received mixed information that cost me time and money . Gary Wilson made my experience smooth and easy. He assisted with getting the correct information from my warranty/service contract. I really appreciated him going above and beyond. Very pleasant to work with.
Benita Griego Shelton
★★★★★
2 years ago
Great customer service! Gary assisted me in having my car repaired. Very attentive. My 1st appt. was going to be approximately an hour and a half wait. Gary provided me a Lyft so I could x-mas shop while my car was being diagnosed. When I was ready to be picked up, all I did was text him and he had me picked up and returned to Team Cadillac where my car was ready and waiting. When I had to return for the actual service, he was quick to let me know every step of the way. Thumbs 👍. Great business and great employees.
