Thatcher's Tire Pros & Auto Center

Dani H

★★★★★

5 years ago

Highly recommend! Dan and Jay were awesome at explaining the issues that needed to be addressed without adding any "unnecessary" work. They will help with financing if need be and I feel like the offer prompt service at a fair price. I'm glad you brought up all the issues that needed to be addressed prior to my road trip before anything could possibly happen and to get my car up and in good working order. You guys really helped ease my mind on a lot of worry!

Dawn Bennett

★★★★★

2 years ago

Courteous, professional, informative, and honest staff. Scott kept me updated on all of my options for tires and alignment and informed me of other issues they found wrong with my vehicle, most of which I was already aware of. No pressure, just straightforward information. I appreciated their integrity and timeliness!

Nicole Watson

★☆☆☆☆

a year ago

I have taken my vehicles to Thatcher's over the last couple of years and have been pleased by the service, and affordability. I recently had to bring in my 2014 Ford fusion for starting issues. I had it towed in by Triple AAA as we attempted to jump it with someone's old cables and it didn't work... mine were not on me at the time. Mind you - the person who let us use the cables said "the cables were old and they we're ran over at some point" so they we're not sure they even worked. We ended up getting a tow to Thatcher's to have it looked at. ...And then, Thatcher's told us we would need to first start with replacement of the battery, and then we would go from there... I asked them what it would cost us to get started. They said, the battery, labor, and diagnostic would cost $451...We asked for a price breakdown, and they said it was $70 to diagnose it (charged this regardless of whether or not we serviced it there) $45 for labor, which left the cost of the battery at $331 for their "Legend" Battery from Napa... I am thankful my husband was near in the background. He asked more questions. We did a price check at Napa and we could get the same battery for $150-275 from there. Walmart Auto, also said, we could fix it there for $150 for battery and labor. We called Triple AAA again, and they were able to also jump us to help us get it out of there. Triple AAA said they could also replace it on the spot for $225-300. This feels a bit like "highway robbery" and a high upcharge for a battery. I recommend they to have more options for batteries and for their customers in the future... We are capable of installing it on our own and chose this route. We would have done that from the beginning if those jumper cables would have worked in the first place. Thatcher's also would not allow us to bring in our own battery neither..... None of this felt any good to us, so we chose to take our business elsewhere, and at this point, will continue to do so.

Charity Colby

★☆☆☆☆

2 years ago

I was not happy with the service I received. I bought 4 new winter tires and I brought my winter wheels in the back of my truck and I specifically requested to the Manager, Jay for them to put those wheels on the new winter tires. They finished but they put the new tires on the wrong wheels. Then I had to sit for another 2 hours for them to fix their mistake. I didn't even get an apology from the owner who pretended like I wasn't even there sitting in his shop for over 3 hours. Once they finished then I left and I had a shimmy right away once I hit 40 mph. Rather than go back right away, I waited and brought my truck to my car repair person who then told me my wheels were not balanced correctly when the wheels and tires were put on. I went back to Thatchers to have them balance them. Even after them telling me that they were in fact all very out of balance and that they were having some issues with the balancing equipment, I still had to pay them to balance them. I was very dissatisfied with the whole process.

Sakura

★★★★★

9 months ago

Been coming here for years. They have good prices, and honest hard-working employees. Never had any problems with any of their work.

SilverLeeLove

★★★★★

2 years ago

AWESOME!!!!!! I had a slow leak in my tire while at work, and my coworker said go to Thatcher's. They were able to get me set up and going within a half hour!!! Right after work!! Affordable prices, great customer service, and I was able to continue my errands without missing a beat!! AWESOME!!!

Eric Jones

★★★★★

2 years ago

Promptly got my 4runner in and slow leaking tire repaired quite quickly. Very reasonable price. The shop was cleaner then many restaurants. All of the staff were very friendly and explained what they repaired in layman's terms. Not hoping for car troubles but I know where to bring it with confidence the job will be done correctly at a fair price.

Tyler Berg

★☆☆☆☆

a year ago

Terrible experience over the course of 3 out of 5 visits this being the worst. I had to go there for interlock services. Yes embarrassing but I'm paying for a service to drive legally. Missed work over it 3 times. I was told 2 hours and I'd be done. After putting in the the new blocker in my starter was stuck on and wouldn't shut off. So it fried in front of my eyes due to their work. They minimize there part and basically wouldn't enforce the cost of a new starter for a service they get paid for to offer the public from their vender. Stiffed me with a bill of 468 when it took the mechanic less than 30 minutes and uncharged the starter at 361 when auto zone had um for 89. 114 for the 20 minute job. Pretty sad they'd take advantage of sharp mechanical guy. Terrible to think of the greed they'd have over the elderly or just plain people who don't know better. So do your selves a favor find a better place to conduct business in any form than going into that establishment!

Adam

★☆☆☆☆

Edited 7 months ago

Thatchers is the most dishonest and deceptive business I have ever been to. They literally lied to me about what was wrong with my vehicle and then tried to trick me into selling it to them once they realized I wasn't interested in the expensive fake repair it needed. I implore you to look elsewhere for your auto care needs. Especially, after you hear what I went through. Not to long ago I brought my vehicle to them due to performance issues. They looked it over and ran diagnostics. They called me and advised that I needed a new idle air control valve and gave me a quote. I told them to go ahead and replace the valve. The next day they called me back and advised that they installed the new valve and unfortunately it didn't fix the problem. They then told me that I needed to replace my entire Throttle Body and that it was completely shot. They gave me a new quote which now included the replacement of the Throttle Body. I explained that I did want to spend over $1,000 to fix the issue at this time since it was a beater anyways and I would just pay them for the work they had done so far and pick up the vehicle. Suddenly, the cost for the diagnostics and repair increased by 100.00. When I asked why ? They advised they had to run a "second" diagnostic ? Which made me suspicious. Then they told me that since I did not want to repair my Throttle Body the vehicle wasn't going to be drivable. But… they had some good news ! It just so happened that "a guy at the shop is looking for parts for the same vehicle". "He is willing to pay your bill and give you 500.00 cash for it" "Since you don't want to spend the money to fix it, at least this way you get your bill taken care of and have some cash to put towards a new vehicle". I said that I would think about it and call back. I immediately had a friend who is a retired master mechanic go to Thatcher's and see what was going on. He found there was nothing at all wrong with my Throttle Body and the original Valve repair had in fact fixed the issue. Everything after the initial repair was a lie and a scam to get me to spend a ton of money and when that didn't work. They attempted to swindle me out of my vehicle. I was shocked and disgusted. Ultimately, they were caught and I was not charged for the second diagnostics. Nobody was fired and I never heard an apology. Had it been worthwhile I would have called the police. I even took the vehicle for a second/third opinion and again there was never an issue with my Throttle Body. This was not some mechanic error or mistake by Thatcher's. This was attempt to deceive a customer and steal money and/or my vehicle from me.

Alaisa Rabold

★☆☆☆☆

a year ago

Used Thatcher’s a handful of times due to their partnership with AAA, however have not been happy with any of our experiences and will NEVER use them again. Most recent incident AAA towed my vehicle there to have a new starter put in, 6 months later my vehicle would not start again. Battery was tested by AAA, told it was fine, therefore towed back to Thatcher’s, they blamed the battery and quoted almost $400 to replace it. When we tried to pick the vehicle up, they charged a $90 diagnostic fee and not only refused to return keys but threatened to call police and/or sue if we didn’t pay it. They did 0 work on our vehicle and made us pay $94 after tax. Not mention brought it to another shop that said it is the starter so now we’ve paid for a new starter for the second time in 6 months. Also adding rates here are consistently higher than other local shops. Save yourself and do NOT use Thatcher’s Tire Pro!

Westley VanDell

★★★★★

3 weeks ago

Always great service and very personable staff.

Tim Gant

★☆☆☆☆

Edited 4 months ago

high diagnostic charge just to shake the wheel and tell me they cant align it. Ill be buying my own machine to align it myself.

T.W.Rogue

★☆☆☆☆

Edited 7 months ago

If there was a zero star, this would be it. Updated Finally got it looked at and fixed from different auto dealer. They did a vacuum system test to check for leaks, NONE. They put in the correct amount and AC works flawlessly. Only $110. So Thatchers did indeed sabotage a little girls handicap van who has a heart transplant. Brought in our 2019 van to have gas filling issue fixed. $400.00 later and them saying it was fixed twice an several parts later, issue is still not fixed. They also replaced air filter without asking and now our AC does not work. They literally did nothing but lie, cheat and steal four hundred dollars from us. Originally they said $160 then when we got there $400. Everyone says the cost of it all, not just the part. An by the way this van is a handicapped vehicle with ramp for our daughter who has a heart transplant. Now we have to bring it somewhere else cause they lied about fixing our gas filling issue, then replaced the filter an broke the AC our daughter needs on hot days. They didn't try to help or give us our money back. Just lied about it being fixing twice, charged us for labor that didn't fix the issue plus created a new one. So in the end unprofessional service, wasted our time, money vanished into thin air and 2019 handicapped van still has the same issues plus more. Absolutely ridiculous, never go here. We've been hearing horrible stuff after our visit from friends an family about Thatchers. It's not the same anymore, has gone way down hill. Definitely a 0 star.

Elizabeth Vander Berg

★★★★★

a year ago

Had a flat tire and found a weird object stuck in the middle of our tire(pictured), punctured the tire in only one spot(thank God), called and got a appt for the same day at 2:30pm. Stopped by at 12:45pm because the donut tire was not doing well. Raven was quick to assist, he had time in between his other appts. He patched the tire and it held air, put rim on, took the donut tire off and the original tire back on in record time. Our family is so grateful for the shop and for Raven to get us back on the road so quickly.

joe Hutchinson

★★★★★

7 months ago

OK, this is the best tire shop. I’ve been to in a super long time. Scott was super courteous and friendly. They have a popcorn machine in the front office and they do quality work. Will definitely be coming back to this small business very satisfied customer Awesome Old school Tire shop

Kevin Sem

★★★★★

2 weeks ago

Always very professional. They are a great crew with tons of experience. Plus they have free popcorn!

Sarah Jane

★★★★★

3 weeks ago

They squeezed me in last minute even though I missed a previous appointment. Got the work done quickly and pricing was fair!