The New Banister Chrysler Dodge Jeep RAM Service Center

James Toro

★★★★★

3 years ago

Canon from the service department was awesome. He scheduled my Dodge Ram 1500 for repairs in a timely manner and planned ahead to get me to my job and back with the shuttle service. Donnie the mechanic did a great job. I would highly recommend all automotive repairs with Winners Circle Chrysler Dodge Jeep Ram service department. Ask for Canon, he's a great guy.

Monique Agra Guerrero

★★★★★

5 years ago

First & foremost, I would love to thank Derrick & A’shon for such a wonderful greeting. From the moment we stepped out of our car, they were all so welcoming, they greeted us as if we were friends who haven’t seen each other in a long time! They made the process so much more quick and full of honesty all around. They’re great people to work with and the environment of this establishment was above and beyond! 10/10! GREAT DEAL THAT NOT ANY DEALERSHIP CAN HONESTLY OFFER. They’re trustworthy and honest, THEY are the definition of Above & Beyond for customers!

Navarro

★★★★☆

Edited 3 years ago

I had a great experience with Trey!!! He was personable and very helpful… I would recommend him for services! However, purchasing a vehicle from the dealership was a entire day process and I personally felt they try to give a lesser amount then what your vehicle is actually worth when I traded in my 2020 truck!

Ciara

★★★★★

3 years ago

I forgot the awesome young lady name that helped me get my truck service in April but she was beyond a blessing. She kept me informed about my truck , and my husband. Sent me emails and texts about the process and what they found. And she helped me Saved alot of money right before my trip too. I was so happy with her help, I wanted to buy her a coffee or lunch 🙂 (she politely decline).. I will be again👍🏿 If she sees this , which I hope "Thank You Again, need more customer service ppl like you "....

Jeremy Kline

★☆☆☆☆

5 years ago

Took vehicle there for tire change and safety inspection was told tires were in stock so I set an appointment slot. I came in and was told i had to pre order which i did and rescheduled my appointment after being told theyd be there onTues. Tuesday rolled around and tires didnt come in yet so I had to keep vehicle overnight to ensure work was completed. This eventually was handled and work completed almost a week total time sonce initial appointment. Now, the day after i recieved car back all of a sudden a new issue arose regarding when i go above 40-45 the car shakes and when idling it feels as though the car is going to stall. (Problem is there was no issues prior to this and car is a 2017). I called to bring in on a Saturday and was told no i had to schedule for monday. This is a long wait with no vehicle that can potentially be linked to work done prior.

Daniel Nguyen

★☆☆☆☆

4 years ago

Although communication was great with the sales associate(s). The communication between sales manager and associates leading to the client was not. I tried to order car through them but they would not give a definitive response or assure the me of the status. I waited too long and took my time and business else where.

Taylor Hurd

★★★★★

5 years ago

I bought a car from winner circle and they truly made me feel like a winner. Premium/luxury car with everything I wanted and a amazing price. They will definitely continue to get my business. If your in need of a great car this the place to go. Ask for justice he was amazing and understanding.

Debra Gholson

★★★★★

2 years ago

AWESOME EXPERIENCE: Thank you Jayden your service and knowledge was outstanding. Meanwhile Trey made the deal happen with confidence and ease. While we held Ronnie hostage way after closing. thank you so much. If you are looking for a honest clean-cut dealership stop by and see the outstanding team here you will not regret it.. Many thanks to all who played a part of making our deal happen.

Benjamin Hargis

★★★★☆

Edited 4 years ago

My complaint is directed at the service department at Winner's Circle. When I registered my vehicle in Virginia, I was notified that my vehicle had 2 recalls. (Both front airbags can produce shrapnel). I called to schedule an appointment at Winner's Circle. The lady I spoke to at the service desk wanted to make sure the parts got there before she scheduled the appointment. She called back the same day with a proposed appointment date and said that the parts should be there. Today at the scheduled appointment, I was notified by a service desk attendant that one of the airbags was not there yet (he confirmed with supply). I was approached, while speaking to this gentleman, by a lady from the service department (I do not know if this is the same lady who scheduled my appointment) who stated that all recall services are scheduled for an inspection BEFORE the parts are ordered. This is a direct contradiction to the nature of the initial scheduling. Later in the interaction, I found out that she is the person assigned to manage my service request. The original gentleman had offered that the part that had arrived (passenger side) could be put on today. I agreed that this was ok and asked for an inspection to make sure that the other airbag was safe to drive while I waited (presumably days) for the other airbag to arrive. I called back to speak to a service manager and the lady from this morning was handed the phone. I feel that this implies that she was the on duty manager, however she never actually said that she was. I wanted to discuss the contradiction as I tend to be loyal and was curious about the explanation. This seems trivial but if the manager trivializes wrong information and customer concerns about wasted time and personal resources, they do not value customers. During this phone call with the (implied) manager I did not feel that my concern was taken seriously. The best explanation I received was, " You did not speak with me. If you had, I would have told you." During this call I was also notified that my vehicle was ready for pickup. When I arrived at the service center, I found out from the (implied) manager that neither airbag had been installed because my parts were not there. I reminded her that one part was there and I had wanted to go ahead and get it done. The gentleman from this morning was present as well. After confirming with supply that the part WAS there she recanted and said that they "were going to wait" until the other part was was there. I was also informed that the inspection performed on my vehicle was a standard inspection (absolutely not what I asked for) and that they didn't have any paperwork for me. ( This includes the lack of a printed report for the inspection). Frustrated, I said to the lady, "I realize that you are the service manager but I would like to speak to your supervisor". She agreed and left only to return and say that he/her was about to step into a meeting and they were going to call me. I am still waiting.... During most interactions the demeanor of all persons remained somewhat professional. There were indications of sarcasm and insinuations that the service didn't warrant expedited attention as the recalls had been active for a long time. I do not include the interpersonal interactions in this complaint as I was the individual who became irritated first and therefore the elicited responses are, at least partly, my fault. Status: I am waiting for the service department to call me when my parts arrive. This is when they are going to schedule my appointment. I am hesitant to outright abandon the process as the safety issue outweighs all other concerns. ****UPDATE**** Increased rating from a two stars to four. After filing a complaint with the BBB, I was contacted the next day by the ACTUAL Service Manager. They listened to my complaint and sincerely apologized. All recall call work has since been completed in a timely and professional manner. Great response!

Jerome Jones

★★★★★

4 years ago

I'm very impressed. I purchased my vehicle from a different dealer in Newport News, so naturally this is where I would have it serviced. Over time the customer service at that location started to decline. More than 2 to 4 hour wait times, no updates, calling them to find out about my vehicle. For an oil change! It was absolutely ridiculous. I had to find someone else. I gave Winners Circle a try. I made an appointment through their website. When I arrived I was met with cheerfulness and respect. My vehicle was taken back shortly after and completed in about 45 min. An oil change and rotation should take 45 minutes to an hour. I have never had this done anywhere this quickly. They happily took my manufacturer (MOPAR) coupon and I was on my way. I received a phone call afterwards from Winners Circle to check in on my experience and if they could do anything better. Nope! Before you buy a vehicle consider the customer service ratings at that dealership. If this continues I will be purchasing my Ram 1500 from Winners Circle.

Mickie Spencer

★★★★★

4 years ago

I stopped by looking for a small SUV and met Willie. He was very friendly and helpful. His knowledge on the inventory was incredible. The friendly atmosphere sold me and I found a nice Honda. To say I’m beyond happy is an understatement. Willie is the best salesman I have ever had in my car buying history. Thank you for helping me get a grow up car.

Jacob R

★☆☆☆☆

a year ago

Received mail advertisement. Deal or no deal. Allegedly won. As a Very skeptical/ cynical person to begin with. Didn't believe I actually won but atleast entertained it cause I am in the market for a vehicle. The ad said they had Malibu's for 199 / mo. Once they broke the news that I didn't actually win a prize I said sure I'll atleast walk the lot look at your trucks or some Malibu's they didn't have either lol. Thanks for wasting my time with what appears like false advertising. Won't be purchasing my next vehicle with banister.

Steve Waddell

★★★★★

2 years ago

Had a problem with the PCM / EPCM module on my 2019 Ram. I live in Suffolk and went to Southern Ram on Western Branch Blvd, they couldn't take me that day (Tuesday) but made an appointment for me for Thursday, 8am. After I dropped my truck off, the lady asked if I needed any of my keys, and I asked why - she said it might take a couple of days. What? To do a diagnostic??? I called the general manager after I got back to my office (he wasn't in when I arrived, perhaps that's part of the problem) and left a message. He called me back and I explained that as a business owner, I could not leave my vehicle for days just for a diagnostic. He checked and called me back and said one of their service techs had left, and they were short handed. They would not be able to check my truck that day, but could to it Monday. Seriously?? Why didn't they schedule it for Monday to begin with? So I got my truck at lunch and told them never again. I searched and found Banister and called to see if I could get an appointment for a diagnostic. They not only got me in the next day, but fixed the problem while I waited!!! If I had left it with Southern, they wouldn't have even looked at it until the next week! Banister - you don't just give service lip service (like Southern's marketing), you mean what you say. I'm very happy with the service I received, and I'd give you more than 5 stars if I could! Great job!

Arville Morris

★☆☆☆☆

3 years ago

I had a disappointing experience at service department. I had three consecutive Chrysler 300 since 2005. Prior to making appointment, coordinated with service associate on engine warranty diagnosis due to "ticking" sound. Additionally, I needed a photo of the damage part. Having service associate, assurance, I made the appointment. It took nine (9) days to get my car back. Although, I returned two times, the associate was not available and others were not read-in on my work order to assist. On the 7th day, the associate was available and advised me that he was waiting for my approval work associated with the photo. This was my first knowledge on this issue as no one called and other associates wasn't aware as I believe they would have informed me on my previous two visits to get my car. I informed the associate that I just wanted my car returned. He advised that it would be ready for pickup on Day 8. I returned on Day 9, the associated again was not available, then i asked to speak with the Service Manager. A different associate assisted in getting my car returned later in the afternoon. My diagnostic report was a "cookie cutter" tech manual type print that listed replacement of every possible part that cause the ticking sound in my engine (cams, lifters, exhaust, etc). Another disappointment, was that I was not able to speak with the Service Manager. Initially, I was told he was not in. However, I'm fairly sure he came in as I observed a gentleman arrive wearing a dress coat and assumed a desk in the service office. And he came out to observed my check-out interaction and was listening as the very professional associate that helped me told me as I asked again about speaking to he Service Manage, The associated informed that the Service Manager had been briefed and he would call me the following day. Of course that didn't happen. Sadly, I had to get the diagnostic report and information at the Honda Service across the street. I feel I got nothing for my money and I'm old school "your word is your bond". As I said earlier, I've been with Chrysler vehicle and service since 2005. I know my experience is NOT typical. I did not get to voice issue with Service Manager so I'm using this forum.

Austin Owens

★★★★☆

3 years ago

I can only speak for the “collision” part of winners circle, but the only issue I had was they didn’t pick up the phone as often as I liked, but the lady at the front desk was really sweet, and the other guy was pretty cool and worked with me on getting my car fixed, they got the car out faster than I expected, and it looks great, the paint was perfectly matched, if I wasn’t leaving VA, I’d definitely come back

Jonathon Kryszewski

★★★★★

2 years ago

Julliana helped us find the right fit after our first pick didn’t work out. We loved how was helpful and caring she was the whole time!

Online Marketing Shark

★☆☆☆☆

a month ago

Too busy to give updates and have been sitting around with a broke car waiting to hear back for over 9 days… clearly too busy to know how to handle customers in a professional manner. Not heard from them in 10 days now and left wondering when I will. Cannot call and leave a message since every single mail box is FULL. Can’t make this up, they act mad that you’re mad when you get to explaining as if it’s my fault they’re so busy. This place is a joke