THE SMOG SHOP

Green Day

★☆☆☆☆

6 months ago

I paid this company over $10,000 expecting my truck to be in great shape after their repairs, but that was far from the case. They used aftermarket parts, charged me double for almost everything, and within less than three weeks of leaving their shop, new problems started appearing. I originally paid $9,000 after they told me the truck was running fine with no issues. Just two days later it broke down, and they claimed it was “just the starter.” They replaced it and charged me another $1,000, but within two weeks more problems showed up—issues they refuse to take responsibility for. When you spend $10,000 on repairs, you expect your truck to run nearly like new. Instead, I got a vehicle that continues to break down and a company that won’t stand behind their work. Stay far away from this shop. I will be doing everything I can to make sure others don’t go through what I did.

Jennifer Hernández

★★★★★

10 months ago

I can't say enough good things about this place! | came in for an oil change and emissions test, and the entire experience was smooth, professional, and surprisingly quick. Sylvia is incredibly friendly, honest, and knowledgeable! She explained everything clearly and didn't try to upsell me on anything unnecessary. The quality of the work was excellent, and treated my car with real care.

Alian Nigue

★★★★★

a month ago

Patched our tire. Service was quick and reasonably priced, no issues with the tire after that.

Iddy Djuma

★★★★★

a year ago

I don’t like write reviews due to my English is not well but I need to the smog shop on 836 south redwood road is a amazing auto repair shop I have my 2012 Nissan rogue I am having a lot of issues with it due to oil leak I came and miss sylvia a general manager there recommended me do a diagnosis only $65 dollars she call me like 3 hours later gave a estimate I told let do it she even gave me a full list of recommendations service for free and the price is great I will never go any where else but the smog shop they are best people great service thanks the smog shop.

Faris Elgadary

★★★★★

a year ago

Great service I brought my semi for emissions and safety,and service these folks are great make.my days my family will all come

Valentina Argo

★★★★★

2 months ago

Smog shop can I ask how much the 300ZX is for that you have outside

Will Ellis

★★★☆☆

6 years ago

So far the process dealing with the smog shop has been a difficult one. While they have done a good job of collecting payment from my warranty company they have lacked in customer service, honest pricing, and responding in a timely manner. After a difficult diagnostic process for what was initially thought to be a fuel injector issue, the shop recommended an engine rebuild. When the repair jumped from a Fuel Injector to an total engine rebuild, I requested a second opinion from the dealership. The smog shop was kind enough to tow the car to the dealership but I received calls from the dealership for over a week asking when they would tow the car back. Once the car was back with V&L I tried reaching out to get information on the quote provided to begin the work but I was not able to get a clear answer or in some cases no answer at all. When I was eventually able to get a hold of someone they informed me that the quote was outdated and that the labor rate for the repair nearly doubled. As a customer it seems like the shop is taking advantage of the fact that I have an extended warranty and using that as an opportunity to inflate the prices and continuously increase the quote, making the amount I need to pay higher each time I reach out. I will update this review as the process goes on and hopefully it does get better. Update 1/24: The chop has been working with me to honor the original quote which is great!

Kenedi Lazo

★★★★★

6 months ago

My car was tranded on freeway i called v&l auto the came pick up my car and fix my car the same day thanks

Ruben Valero

★★★★★

a year ago

Great service and repair shop I ever doing bussiness with I came for diagnostic my car would not run they fix mycar for reasonable price

raybarri49ra

★☆☆☆☆

7 years ago

I was there eight hours for a one hour alignment. Had to buy a used tire on passenger side. It was flat within the hour. Plus the mother f’ers stole my premium tire from the same side and put on a generic in its place. The crooks didn’t even balance the tires, I only found this out after getting on the freeway and nearly wrecked. Plus they erased all my radio presets. These A holes will rip you off while smiling happily. I implore you not to go here.

sammie steele

★★★★★

6 years ago

Love working with Vu, the owner of this shop and the Smog shop! He's personable, doesn't try to nickle and dime you and gives you a REAL estimate! He's been very kind in his dealings with me and very fair! Thank you so much for providing a great service at a great price!! :)

Gisa Clever

★★★★★

a year ago

I normally don't write reviews but my trip will not make it without these folks help fixing my car thanks guys thesmogshop tam,and Daniel are best mechanics very knowledgeable, Sylvia is best customer service.

j bryant

★☆☆☆☆

10 years ago

There is a "Smog Shop" on Redwood Road in Glendale with impressive certifications posted everywhere and they seem to get a lot of business. You'd think this would engender trust. The only positive review I found for them on here a couple of years ago when my experience took place is gone now but looked completely faked to me. These people installed a new but defective strut in place of my damaged one and then vehemently refused to do another test drive when I insistently and persistently requested it, because; after paying $800 for absolutely nothing, I advised them correctly that the original problem still remained. They insisted that I just needed to pay them more money for other services that could not conceivably resolve these symptoms (tire rotation and balancing) and which were no priority until the original problem was actually fixed. I was later shocked to find they'd actually overfilled my engine oil by 2 whole quarts. I had been dismayed to watch them pouring and pouring it in that night after they had raced my car back drained dry from their other shop, having just finished other services. I had initially thought the other services sensible based on their bad advice, but they proved both unnecessary and completely useless. It can only be said now that this appears to have been done just so they could pad the bill. A trusted merchant not only discovered their mistake but in an awe inspiring act of unequaled kindness actually fixed it OUT OF THEIR OWN POCKET! When I took the defective strut back to this dreadful "shop," after much ado about not being able to find the paperwork, the manager then (condescendingly and with glee) told me that she had found the invoice and had concluded there nothing wrong with it. She promptly called the owner and had him drive over just so he could personally insult me. He not only refused to offer any compensation for their huge mistake but actually refused to drop my car from the lift unless I either relinquished the faulty part (which was my property and physical evidence) OR UNTIL I PAYED THEM MORE MONEY to cover the cost of the part that they claimed I could not prove was mine. They then threatened to call the cops if I didn't leave when I tried to protest their theft of my property and engaging in unlawful detainment. (Presumably they just wanted to return the part for a refund to make this day's exchange and time spent somewhat profitable). I can only say that the owner of this detestable "shop" was, for lack of a better word, a decidedly unpleasant individual. I've rarely had such a distasteful experience, regret having met this person and resent being haunted by the memory of it forever.

H Nguyen

★☆☆☆☆

Edited 7 years ago

They will install parts from the junkyard and charge you full listed new price. It happened to all my family members. We didn't find out until months later when we take the car elsewhere for service on something else. Additionally they will plant something in your mind to make you come back and sound nice doing it, typically the following statement: Your brake pads and rotors are pretty worn out but its okay for now, but remember to take of them soon. At first I thought they are being honest, but when they mentioned it to every vehicles we brought in, including the one with new pads and rotors installed. That's when it hit me. Go somewhere else and don't trust these people. They're also overpriced. It's ok to do emission there but still be very careful about something else must be fixed to pass.

Freddie

★☆☆☆☆

Edited 8 years ago

My girlfriend went in because her car was having issues starting, and they told her the fuel injection was dirty, and charged her $140 to have it cleaned. Once it was done, they told her if that wasn't the problem, they'd look at it again for free. After the starter went out completely (leaving her stranded), the manager told her that the mechanic suspected something electrical all along, but didn't say anything. Moreover, a new diagnostic was a completely different the other one she'd already had, so she would be recharged if she brought it back. Additionally, they tried to convince her that the transmission is slipping, and she needed new transmission fluid immediately. She'd had it changed out a month and half before, and gets regular maintenance and checkups at the dealership... They told her it was perfectly fine. In short, don't go here--they're shady as a mofo. Don't trust the five star ratings on this sight; more than a few are by the people who work there...

diana ramirez

★☆☆☆☆

6 years ago

I would like to spread the message that V and L auto shop located on 9th west and another location on Redwood road 8th south are not honest and did not repair my vehicle that they charged me for. the owner lied to me and tried to convince me I had a bad water pump. all I needed was a thermostat and I ended up fixing it myself. I hope none of my friends and family never go to either location. don't go there ever unless you want to get taken. HORRIBLE SERVICE. please share so everyone you know knows how bad the service is and do not send anyone there.

Adam Diener

★★☆☆☆

6 years ago

Came in to get safety and inspection on my diesel truck. I was told it would be 15 minutes and actually took three hours. I watched three different people get their work done before mine even got started. And I was here first . The renewal stickers were locked in a box that they could not retrieve so the receptionist had to leave to go get them. I won’t be back.