The Transmission Shop

Dong Hun Kim 'student'

★☆☆☆☆

7 months ago

I had a very disappointing experience with this transmission shop. I brought my car in for an inspection and was told that I would need a complete transmission replacement due to supposed issues. They even warned me that I should not drive my car to California because it would “likely break down.” Concerned, I took my car to two other transmission shops for second opinions—both confirmed that my transmission was completely fine and did not need any repairs. It has now been over a month since that visit, and I successfully drove my car all the way to California without a single problem. This shop caused me unnecessary stress and nearly pressured me into an extremely costly and unnecessary repair. Based on my experience, I cannot recommend them and would strongly advise others to seek a second opinion before trusting their diagnosis.

Adrienne Hamman

★★★★★

a year ago

Out of all the mechanic shops I have called, this one stuck out the most for my husband and I. Our transmission went out on our Yukon and my husband and I had made several calls around the area to get quotes on repairing or replacing the transmission. When we called the shop in Lewisville, Doug was highly knowledgeable, helpful, provided exceptional customer service, was very professional and did not sugar coat anything. He was very real with us and made us have the confidence to take our car to this particular shop. You know how sometimes you feel like you’re getting the run around for your money when it comes to mechanical repairs on your vehicle? Well, this didn’t happen and the team worked their magic, fixed everything that was needed and now the Yukon is back up and running like brand new. This was a VERY stressful situation with the transmission going out and with Doug and the team’s help, they have put our minds at ease and the peace of mind knowing that there was flexibility with the payment to finance the repairs. I can’t thank this shop enough for their quick turn around as well. Hands down, 6 out of 5 stars, if I could! My husband and I absolutely will do business with them again if we ever need it.

Joe K (Joek)

★★★★★

a year ago

Doug is a good and knowledgeable guy. We spoke on the phone days prior to the drop off. On the drop off day Doug remembered the conversation about my vehicle. Told me they would get it inspected and call me with a quote before any work would be done, with in a reasonable amount of time. Understanding that I was not their only customer I accepted this. They had my vehicle for about 7 days total, inspection to repair. Doug kept me informed every step of the way. Will use them again in the future.

tim gardner

★★★★★

3 months ago

Outstanding work! Doug and his team went far and above my expectations! I will definitely take any future transmission work to him!

Mr. Texas Vino

★★★★★

3 years ago

I talked to Brandon yesterday regarding getting a quote on a Clutch Replacement for my son's car! He was very attentive and very professional on explaining the different manufactures and the different option I have. Broke down the labor vs the parts, can't wait to get the car back on the road and surprise my son.

Ray Doran

★★★★★

6 months ago

Very good communication. They kept me informed of what they found. Checked other potential problems and did not focus on just one single issue. They wanted to provide a total fix and long term resolution. I was very satisfied and will use them again in the future.

johnny johnston

★☆☆☆☆

7 months ago

I would not take my truck here. They ONLY do transmission. So if there is anything wrong with your car they won’t give a DAMN. As long as you say there’s a transmission problem they’ll take your MONEY. They won’t even take a look under the hood. They’ll take a look at your wallet and tell you to visit the shop on the other side if you have anything other than transmission problems. They’re exclusively transmissions. So after they throw a new transmission in they’ll drive your car down the freeway pushing it to hell testing their work. I heard my engine roaring from the lobby when they “took it for a spin” I took my 88 gmc there and it came back worse than ever. Had to take it to another shop and they agreed…bad business here. I replaced my starter before coming here and once I got my truck back all my wires to my starter were covered in transmission fluid. They were nice enough to tow it back to the shop only to tell me that they won’t drop the transmission and take a look. Instead they’ll run their testing equipment give me a welp we did what we could. Oh yeah it was 2500$. Take your car to a trusted mechanic.

Red Smith

★★☆☆☆

Edited 3 years ago

Good people, took care of my concerns and even pointed out a precautionary item or two. Took a bit, weather or personnel probably. But in all, good experience. UPDATE 5 months later... I took my truck in for a rear main seal & transmission problems output shaft seal (truck has 300k mi). I was told the transmission was fine but the rear-end was shot. After 700 mi, the transmission cratered. Took it to another location (same co.) They charged $3k to rebuild the transmission, no warranty discount... (obviously) no nothing! On top of the $2k for the previous work. BTW... to replace a rear main seal, they removed the transmission that was "fine". Plus lost parts off the transmission. Issues: the tail housing bearings were shot, shavings clogged up the pump, cooler & lines. More $$ Even though I had the original work order, "problems with transmission, leaking from output shaft" this company did not offer any discount or apologies. I was referred to the second location, but I can not support a reference for this company. It's one thing to deal with shotty work, 300% markups, but when a service refuses to stand by there brand UPDATE UPDATE.... I FUSSED ENUF FOR A 1YR WARRANTY IN WRITING

omnia el wazeer

★★★★★

6 months ago

Amazing service! The team at this place helped me this morning and did an excellent job. They were professional, friendly, and didn’t charge me anything. I really appreciate their kindness and support. Highly recommended!

James Hering

★★★★★

10 months ago

Doug Brice at The Transmission Shop did an excellent job solving my clutch issue in my 1969 Camaro. He quickly diagnosed the problem, called with frequent updates and clearly communicated the resolution. Could not be happier with how my car shifts! As a fellow "gearhead", Doug listened to me and provided top level professional service. He is a my go to person for all future transmission work!

Chad Caldwell

★★★★★

a year ago

Wanted to thank Doug and The Transmission Shop. They saved me $thousands. My mechanic of 10 years told me my transmission was shot and that I needed a new one. I had my truck towed to The Transmission Shop. Turns out I did not need a new transmission or even a rebuild. I just needed a new part. My transmission is working better than ever.

Ryan Hand

★☆☆☆☆

4 years ago

Do not do business here! Jim from the lewisville shop is extremely unprofessional. He hung up on me after they left my fuse box open which got wet and ran my battery and windshield wiper motor dead. They ripped my rearview mirror off. We have had multiple problems with the crappie work they have done.

Derik Hayenga

★★★★★

a year ago

If you are reading this review, look no further. This is the shop you want to use. They saved me over $8000. My 2008 Honda truck just stopped moving. I called AAA for a tow. They shared with me that a local shop would give me a 10% discount if I used them. I had my truck towed to the recommended shop. The next day. They gave me a bid. They told me I needed a new transmission, but all they could find was a junkyard transmission. Of course they found six other things that must be fix immediately. I did not want to install used but not rebuilt transmission (junkyard) so I started calling around. Thank God I ended up here. They looked at my car and told me all I had was an axle problem. They told me my transmission was fine. They fixed my truck and I back on the road and they saved me over $8000. How many times in life does this happen? Here is an honest shop that wants your business for years to come. They are not out for the quick buck to gouge the customer. They will have my families business for as long as they are in business. They have earned it. Shop no further. Here is the shop you want to use. You will be able to believe what they tell you. I recommend them without any reservation.

Bjorn Parker

★★★★★

a year ago

Great place! Doug(Shop mgr) is ready to work with, thorough, knowledgeable, and comes to you with fair prices and walks you through the process and will even have a tech come and explain what will be done if that's what you need to feel comfortable. Fairly quick turn around without cutting corners. I've been here for multiple cars even after moving further away. This is "THE" place to go for drive train concerns. Thanks Doug for taking care of my family!

John Upchurch

★★★★★

2 years ago

Brandon and the staff at The Transmission Shop were very knowledgeable of my vehicles issues with my truck. Not only did they complete the repairs in a timely fashion but my yruck works like the day I bought it, if not better. Brandon was very helpful with all my questions. The price was better than I had got from other shops and to top it off I got a warranty 3 times as much as the other shops had offered. Great job, keep up the good work, I am definitely going to recommend you to everyone I know that need your services.

Tim Frye

★★★★★

5 months ago

Love this shop. They always do a great job and if warranty work is needed they knock it out quick and professionally!

Ron Southward Jr

★★★★★

a year ago

It's not often that a business can help restore one's faith in their fellow man, but on a rare occasion, you find a jewel along the way. The Transmission Shop in Lewisville, TX, is one such business. Doug Brice is the general sales manager, and he is a man of his word. The Transmission Shop also has locations in Garland, Plano and McKinney. Based on our experience, I would advise you to avail yourself of the services should the need arise. Long story short, my wife and I have been traveling extensively this spring and early summer. Our 2014 Toyota, with 198k miles, needed a sensor replaced. Our car was towed to a different shop by accident, and we were quoted a $6800.00 price to replace the transmission. We had our car moved to The Transmission Shop, as requested. We then visited to ok repair work and pick up a few items from the car. Doug was on the phone with what seemed to be a confused customer. Doug took his time, explaining to clear up any confusion and actually giving his opinion. I was very impressed with his "people skills" and his professional demeanor. Doug promised to take a look and get back with us ASAP. When we were contacted, we were quoted a very reasonable price for the sensor replacement and had the work performed in less than a day. We are now ready to begin our trek back to Colorado, thanks to Doug and his crew. .