The Transmission Shop

Bjorn Parker

★★★★★

a year ago

Great place! Doug(Shop mgr) is ready to work with, thorough, knowledgeable, and comes to you with fair prices and walks you through the process and will even have a tech come and explain what will be done if that's what you need to feel comfortable. Fairly quick turn around without cutting corners. I've been here for multiple cars even after moving further away. This is "THE" place to go for drive train concerns. Thanks Doug for taking care of my family!

Derik Hayenga

★★★★★

a year ago

If you are reading this review, look no further. This is the shop you want to use. They saved me over $8000. My 2008 Honda truck just stopped moving. I called AAA for a tow. They shared with me that a local shop would give me a 10% discount if I used them. I had my truck towed to the recommended shop. The next day. They gave me a bid. They told me I needed a new transmission, but all they could find was a junkyard transmission. Of course they found six other things that must be fix immediately. I did not want to install used but not rebuilt transmission (junkyard) so I started calling around. Thank God I ended up here. They looked at my car and told me all I had was an axle problem. They told me my transmission was fine. They fixed my truck and I back on the road and they saved me over $8000. How many times in life does this happen? Here is an honest shop that wants your business for years to come. They are not out for the quick buck to gouge the customer. They will have my families business for as long as they are in business. They have earned it. Shop no further. Here is the shop you want to use. You will be able to believe what they tell you. I recommend them without any reservation.

Ryan Hand

★☆☆☆☆

4 years ago

Do not do business here! Jim from the lewisville shop is extremely unprofessional. He hung up on me after they left my fuse box open which got wet and ran my battery and windshield wiper motor dead. They ripped my rearview mirror off. We have had multiple problems with the crappie work they have done.

Chad Caldwell

★★★★★

a year ago

Wanted to thank Doug and The Transmission Shop. They saved me $thousands. My mechanic of 10 years told me my transmission was shot and that I needed a new one. I had my truck towed to The Transmission Shop. Turns out I did not need a new transmission or even a rebuild. I just needed a new part. My transmission is working better than ever.

James Hering

★★★★★

10 months ago

Doug Brice at The Transmission Shop did an excellent job solving my clutch issue in my 1969 Camaro. He quickly diagnosed the problem, called with frequent updates and clearly communicated the resolution. Could not be happier with how my car shifts! As a fellow "gearhead", Doug listened to me and provided top level professional service. He is a my go to person for all future transmission work!

omnia el wazeer

★★★★★

6 months ago

Amazing service! The team at this place helped me this morning and did an excellent job. They were professional, friendly, and didn’t charge me anything. I really appreciate their kindness and support. Highly recommended!

Red Smith

★★☆☆☆

Edited 3 years ago

Good people, took care of my concerns and even pointed out a precautionary item or two. Took a bit, weather or personnel probably. But in all, good experience. UPDATE 5 months later... I took my truck in for a rear main seal & transmission problems output shaft seal (truck has 300k mi). I was told the transmission was fine but the rear-end was shot. After 700 mi, the transmission cratered. Took it to another location (same co.) They charged $3k to rebuild the transmission, no warranty discount... (obviously) no nothing! On top of the $2k for the previous work. BTW... to replace a rear main seal, they removed the transmission that was "fine". Plus lost parts off the transmission. Issues: the tail housing bearings were shot, shavings clogged up the pump, cooler & lines. More $$ Even though I had the original work order, "problems with transmission, leaking from output shaft" this company did not offer any discount or apologies. I was referred to the second location, but I can not support a reference for this company. It's one thing to deal with shotty work, 300% markups, but when a service refuses to stand by there brand UPDATE UPDATE.... I FUSSED ENUF FOR A 1YR WARRANTY IN WRITING

johnny johnston

★☆☆☆☆

7 months ago

I would not take my truck here. They ONLY do transmission. So if there is anything wrong with your car they won’t give a DAMN. As long as you say there’s a transmission problem they’ll take your MONEY. They won’t even take a look under the hood. They’ll take a look at your wallet and tell you to visit the shop on the other side if you have anything other than transmission problems. They’re exclusively transmissions. So after they throw a new transmission in they’ll drive your car down the freeway pushing it to hell testing their work. I heard my engine roaring from the lobby when they “took it for a spin” I took my 88 gmc there and it came back worse than ever. Had to take it to another shop and they agreed…bad business here. I replaced my starter before coming here and once I got my truck back all my wires to my starter were covered in transmission fluid. They were nice enough to tow it back to the shop only to tell me that they won’t drop the transmission and take a look. Instead they’ll run their testing equipment give me a welp we did what we could. Oh yeah it was 2500$. Take your car to a trusted mechanic.

Ray Doran

★★★★★

6 months ago

Very good communication. They kept me informed of what they found. Checked other potential problems and did not focus on just one single issue. They wanted to provide a total fix and long term resolution. I was very satisfied and will use them again in the future.

Mr. Texas Vino

★★★★★

3 years ago

I talked to Brandon yesterday regarding getting a quote on a Clutch Replacement for my son's car! He was very attentive and very professional on explaining the different manufactures and the different option I have. Broke down the labor vs the parts, can't wait to get the car back on the road and surprise my son.

tim gardner

★★★★★

3 months ago

Outstanding work! Doug and his team went far and above my expectations! I will definitely take any future transmission work to him!

Joe K (Joek)

★★★★★

a year ago

Doug is a good and knowledgeable guy. We spoke on the phone days prior to the drop off. On the drop off day Doug remembered the conversation about my vehicle. Told me they would get it inspected and call me with a quote before any work would be done, with in a reasonable amount of time. Understanding that I was not their only customer I accepted this. They had my vehicle for about 7 days total, inspection to repair. Doug kept me informed every step of the way. Will use them again in the future.

Adrienne Hamman

★★★★★

a year ago

Out of all the mechanic shops I have called, this one stuck out the most for my husband and I. Our transmission went out on our Yukon and my husband and I had made several calls around the area to get quotes on repairing or replacing the transmission. When we called the shop in Lewisville, Doug was highly knowledgeable, helpful, provided exceptional customer service, was very professional and did not sugar coat anything. He was very real with us and made us have the confidence to take our car to this particular shop. You know how sometimes you feel like you’re getting the run around for your money when it comes to mechanical repairs on your vehicle? Well, this didn’t happen and the team worked their magic, fixed everything that was needed and now the Yukon is back up and running like brand new. This was a VERY stressful situation with the transmission going out and with Doug and the team’s help, they have put our minds at ease and the peace of mind knowing that there was flexibility with the payment to finance the repairs. I can’t thank this shop enough for their quick turn around as well. Hands down, 6 out of 5 stars, if I could! My husband and I absolutely will do business with them again if we ever need it.

Dong Hun Kim 'student'

★☆☆☆☆

7 months ago

I had a very disappointing experience with this transmission shop. I brought my car in for an inspection and was told that I would need a complete transmission replacement due to supposed issues. They even warned me that I should not drive my car to California because it would “likely break down.” Concerned, I took my car to two other transmission shops for second opinions—both confirmed that my transmission was completely fine and did not need any repairs. It has now been over a month since that visit, and I successfully drove my car all the way to California without a single problem. This shop caused me unnecessary stress and nearly pressured me into an extremely costly and unnecessary repair. Based on my experience, I cannot recommend them and would strongly advise others to seek a second opinion before trusting their diagnosis.

Sean Briggs

★★★★★

2 years ago

Great experience with the Transmission Shop, called several transmission repair businesses in Denton county to get quotes and warranty info. Their warranty and price was better for what I needed. Russell and his team did a fantastic job and the price I was quoted was what I paid to the penny. Great service and communication and my truck was ready and back on the road in under a week. Will definitely use them in the future for any of my transmission needs. Thanks Russell and the Transmission shop for taking care of me and my family!

Michael McCluskey

★★★★★

6 months ago

I can’t say enough good things about The Transmission Shop. I first went to a Toyota dealership (across the street) , and they told me I needed a brand-new transmission at a cost of almost $8,000. On top of that, they charged me $170 just to read a code and tell me my transmission was bad. Thankfully, I decided to get a second opinion at The Transmission Shop. They didn’t just read a code — they actually ran real tests. To my surprise (and relief), they told me my transmission is in good working order. Even better, they didn’t charge me a dime for the diagnosis. The honesty and professionalism here saved me thousands of dollars. If you’re ever told you need a new transmission, do yourself a favor and go to The Transmission Shop first. They’ll give you the truth, not just an expensive guess.

Rodger Obley

★★★★★

2 months ago

Doug and crew were super helpful when I rolled into town with a leaky transmission oil cooler on my camper van. He worked to get the parts asap and was able to take care of my issue quickly. Good communication and great service. Thank you!