Tim Moran Hyundai Service

Steve Seppanen

★★☆☆☆

a month ago

Brought my F-150 in for planned service (part of the premium service plan that was purchased from dealer when I bought my truck) oil change, etc…. Technician stated that there is an oil leak that needs immediate attention, however he couldn’t give any information regarding type or location of this leak…, and I was told that I need to make an appointment for an assessment at a $200 cost. Outrageous! I’m so frustrated because this dealer replaced my engine under warranty approximately 1-1/2 years ago, and it has been only serviced by Tim Moran Hemet since. 1 year ago I was told the same thing: There was an oil leak near the main seal… after 2 days of cleaning and looking again it was stated that there was no leak after all. I’m am reluctant to bring my vehicle back, as I have lost confidence in this dealership.

Tammy H

★★★★★

2 months ago

Timely service with my appointment, and Anthony is friendly and knowledgeable. The business uber account was great too so I didn't have to sit around and wait at the dealership, although the waiting area is very inviting with coffee, tables and TV, plus a separate room for if you have small children.

Kasey Riter

★★★★★

5 months ago

I always receive excellent service at Tim Moran Hyundai! I come here regularly for my maintenance, and they always take great care of me and my car. On my last visit, they even ordered me an Uber home and back to pick up my vehicle, which made the whole process so convenient. To top it off, they washed my car too! The staff is always friendly and professional, and I really appreciate the consistent, thoughtful service. Highly recommend!

M G (One Piece Luffy)

★★★★★

3 months ago

Since I lived within the 15 mile limit, I was given a free Uber home & to pick me up when ready. They even washed the car. Took in for recall & warranty repair on horns. PS I scheduled my service dept. appointment (recommended due to service parking). They have a nice waiting room and hot complimentary beverages if waiting.

Cian Martin

★★★★★

5 months ago

I came to Tim Moran to get a passenger side mirror replaced and get a regular service. They were incredibly helpful and upfront about costs. Although it was more expensive than I was hoping for it to be, they made me feel comfortable that they were not trying to gouge me at all. The repairs were done well, and whenever I called for updated they were clear, polite, and knowledgeable. I would definitely come back here if I need to get any work done on my car.

Ted Costanzo

★★★★★

6 months ago

Always A great experience when I get service done on my Hyundai Sonata. Skyler York was my service consultant. He did a fantastic job. Very friendly, outgoing, and listen to what I had to say. I have bought 10 cars at Tim Moran Hyundai, always satisfied with their service and with all the wonderful people that work there. Also spoke with Marlene who gave me some advice on my financial situation with my car. She also is extremely friendly and very knowledged. I had a great day!

Eric Montijo

★★★★★

3 months ago

I've been taking my car to this location for a couple of years now. There was nothing WRONG with my car, it was just due for maintenance. Going to the mechanic is like going to the dentist- no one WANTS to go, but we have no choice. Anthony Coulter helped me. I really appreciate how he walked me through everything my car was due for (as per the manufacturer) and didn't pressure me into purchasing or adding anything additional. The holidays are upon us and with three children and additional loved ones I want to provide a good Christmas for, every single penny counts. Anthony helped me navigate the situation so that I could still afford to bless my kids with a happy season. Thank you.

Parker Bailey

★★★★★

3 weeks ago

Isaac is awesome. Very friendly and helpful. You always hope for friendly, professional and trustworthy service people. I trust Isaac with anything my F-250 diesel needs.

Anthony's Mike Vito

★☆☆☆☆

a month ago

Bad experience I waited more than 4 hours for an oil change. After 4 days post oil change my car is giving me signal that my engine oil is low. I called the service department to ask for help. The representative who assisted me her name is Faith she’s very helpful and bad customer service. She lacks empathy not even aknowledging my frustration and she'snot giving me favorable options.

Henry Olson

★★★★★

2 months ago

These service advisors are top notch. You’d think I owned a Bentley the way the treat me. First class service. They all obviously love their jobs as they are super kind. Keep up the great work Skylar!!

Safina Brannan

★★★☆☆

4 months ago

The actual work on the car was fine but the uber never showed up so I had to hang out over 2 hours. Also when they put my car through the car wash my windshield wiper got bent out of shape. So now I have to wait until the replacement part arrives and then take my car back to be repaired. Very inconvenient for me.

Laurie Cain

★★★★★

a month ago

Had my oil change done and recalls fixed today. I love our service advisor Anthony as he is always so outgoing and very helpful. Also AJ their salesman is always soooo friendly and helpful

Nathan Libot

★★★★★

Edited 4 months ago

I’ve heard so many bad things about this dealership but I like to find out myself if it’s bad. Since I’ve owned a Hyundai I’ve came here for my service needs and I have nothing but great things to say about this place. My service rep has been nothing but great always making sure everything is on point. My mom in law just recently purchased her Tucson from this dealership and it was a great experience, I guess you can’t make everyone happy but that doesn’t mean the next customer has a bad experience.

Jennifer

★★★★★

a month ago

First-they have someone greet you when you pull into the service department. Second- Mike is extremely helpful and thorough when my truck was in, they diagnosed the problem and fixed the problem within a couple days. AND made sure I was given a loaner vehicle in the meantime. Again excellent customer service! I recommend going to Tim Moran over any other ford dealership in this area.

oscar avalos

★★★☆☆

a month ago

Overall service was good as far as I can tell. Time will tell. I've been going to this dealer for service since purchasing my car, a few years now. This would be my first actual unpleasant experience. Nothing really horrible just lack of communication. First time I had to sit and wait 8hrs for my car. I would've thought the service Mgr. would have mentioned that it was going to be a while for the service I was getting. I would've split up the work if I was aware. Also didn't receive any email updates throughout the day as usual until I went to the front desk to see what the delay was!

Chamellane Sanders

★☆☆☆☆

5 months ago

Customer service is usually great, I am not sure what’s going on. I would say this is the most that I have ever had to reach out to the dealership regarding my vehicle. I had an appointment on a Tuesday because of my check engine light. I reached out each day and I didn’t get any information until Friday. I was told three days. I had to pay for a rental to get around. On Friday I received information saying it was something with my transmission and it’s covered under warranty, so they gave me a vehicle to drive temporarily. I picked up the rental on Saturday morning and I returned the vehicle on Wednesday evening once they told me my car was ready. My paperwork says issues fixed. By Sunday my car started shutting down, the check engine light was back on, it was doing everything I told them it was doing when I dropped it off for my appointment plus extra stuff. This means the issue was not fixed, and my child and I were put in danger due to this happening. The car could not be driven over 10 mph, so I had to have my car towed to the dealership Sunday afternoon. I am currently not satisfied with the services that were supposedly done on the vehicle.

Andrea Ward

★☆☆☆☆

3 weeks ago

Horrible inept service. Will never use them again and will never recommend them. Had my car for over 2 weeks when apparently it was done on day 3. I wasn’t offered a rental, I asked and was told I had to wait for approval. I called 3 times and not once got a call back. Rick the manager was no help at all. They promised to test drive it with me but he was at lunch when we went at 1 pm and he never showed up. They sent us home with a tire that was busted and then changed it after we told them there’s no way they did a drive test on it. Don’t trust them with your lives. They don’t do the job right b