Tire Discounters

Hal Gault

★★★★★

a year ago

This place is doing everything right! From the moment I pulled in the parking lot the front desk employee opened the front door and welcomed me. My appointment time was 12 noon and I was about 10 minutes late. They didn’t make me feel bad and had my car up on the rack quickly. I have a bmw so I was apprehensive about having it serviced anywhere but the dealership because of all the sensors, codes and notifications that my car alerts me to. They assured me they could do the brake work, gave me a reasonable quote for the work, and they did the work for exactly what the quote said. All along with professionalism and hospitality. Then after everything was done they put the paperwork in a folder, handed it to me, shook my hand and thanked me for choosing them. I will definitely use this place again. If I could give more than 5 stars I would! This place is the definition of great customer service and value!

Ricky Minor

★★★★★

4 years ago

So this I got a quote for tires at another store (not tire discounters) and even made an appointment and when I arrived they hadn't order my tires or they had already sold em either way I was up the creek without a paddle. So I thought so I took my car to my boys down here at Tire discounters and like always they came through for me buy prices matching those other clowns and you get a complimentary alignment with purchase of 4 tires now unfortunately I had camber bolt break and it took an extra day but they took care it good group of mechanics and sales man they have helped me twice out of a bind thanks again

funky humanoid

★★★★★

6 months ago

These guys are absolutely amazing. They got my brand new tire mounted on my trailer wheel in less than 20 minutes. They're fast and friendly.. thanks again guys

Jackson Hickman

★★★★★

Edited a year ago

Amazing service from Sydney and Steve! Thank you as always for amazing service! Edit - I’ve been back many times now and the service is always outstanding! Jackson

Madison Scott

★★★★★

5 months ago

I could not ask for better service than what was provided at Tire Discounters in Hixson TN, Daniel has went above and beyond for us!! 🩷🩷 I will highly recommend this store to friends and family!

Stevie Harris

★★★★★

6 months ago

Went in for a punctured tire, and only took less than 40 minutes. Very satisfied with the wait and staff. Good job guys!

Tyler Mcnabb

★☆☆☆☆

6 months ago

Ordered tires , the service advisor said monday at 1130 they would call me when they came in and to be ready to get them around that time . No call back nothing on monday. . When I called the next day I was just curious as to what they would say and they tried to sell a more expensive set of tires to me. When I notified them that noone ever called me the day prior he said looks like your tires are in. No apology for the no call back ,nothing . This is pretty aggravating considering during the week people have to take off of work to have services performed on their vehicle.

Matt Suffern

★★★★★

Edited 5 years ago

THREE great experiences: Got an alignment for my BMW 330i a couple of years ago and the techs did a great job with the specs I brought in. And I recently had a set of tires unmounted from their rims at no charge! And then when I brought them back to be remounted, they did it for free AGAIN! Super nice people and great customer service. Thanks!

Kassie Burnett

★★★★★

8 months ago

These guys are AMAZING!! I had a flat going down 27 and called to talk to them. They said get it to them and they will take care of it! They remembered me, which how amazing is that to be remembered ❤️ They even got me in quickly so I can get my daughter to summer camp and myself to work! Truly AMAZING customer service! So thankful for these guys!

spacedrivefilms

★★★★★

4 months ago

This place has been good so far. Said I needed tires but I question it. Still have lots of tread. Still like the place

Kayla Daigle

★★★★★

7 months ago

I was truly impressed by how the team managed a busy Saturday. Daniel at the front of house was exceptionally kind, ensuring that every customer left with their keys in hand. He even walked each person out to an open door, which added a personal touch to the experience. It’s clear that they prioritize customer service!

leigh bieber

★★★★★

3 weeks ago

These guys are rockstars! So helpful, so friendly. They have earned my trust.

Erik Tate

★★★☆☆

a month ago

My daughter visited this location for an oil change. Sales person informed her that she needed new tires. However the tires on the vehicle were installed at another Tire Discounters location 26 days prior. She came in on 4 brand new tires and they tried to sell her on new tires. A mistake is possible but unlikely. It certainly seems they were trying to take advantage of someone they viewed as young and naive. EDIT - after speaking with them I was told this was a handwriting issue when measuring depth of tire tread...a 9 looks like a 4. Raised review by a star.

Sara Cross

★★★★★

5 months ago

I had an excellent experience at Tire Discounters! From the moment I walked in, the staff was friendly, knowledgeable, and quick to help. They took the time to explain everything clearly, didn’t try to upsell me on things I didn’t need, and made sure my car was ready faster than expected. The waiting area was clean and comfortable, and they even gave me updates throughout the process, which I really appreciated.

Lauryn Lawson

★★★★★

2 months ago

The crew at this Tire Discounters is truly phenomenal and goes above and beyond. After getting something stuck in our tire on our third trip to the hospital in 24hrs for an overnight stay and it going flat on the way there, I had insurance tow our car to them this morning to get it patched. They had it done within 15 minutes or so after we got there and were so kind and helpful to us during this very rough week and we couldn’t thank them enough. Daniel at the front desk assisted us during the process and was sincerely amazing. Thank you so much! I would give ten stars if I could. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jenna Mackay

★★★★☆

3 months ago

Update: they worked hard to make things right, admitted oversight and issues with communication and fixed the problem. Had a frustrating experience here. Original appt (oil change and check on alignment) went well over the estimated time only to come to me at the end and say they "just realized" I wanted my alignment checked (told them when I made appt, reminded when I dropped car off, and was told it was part of oil change anyways). Less than week later I'm hearing a grinding noise coming from my car, it was not there before. I called to make an appt to have them check what's going on , they said come around 10. I came. They are suddenly too busy to see me, even for a quick check to see what's going on. I kept offering other options and received little to nothing from the attendant. It felt very much like this was my problem to solve, it was an extremely frustrating experience. I finally asked him to please call when they got an opening and I would try to stick around the area and run errands. I never received a call. Feels like this location at a minimum struggles with communication, organization, and oversight. Simple appts run way too long, no one seems to be able to offer concrete solutions or times, and at worst even routine car check ups result in potential long term damage with very little urgency on their part to make things right.

Sheri Blair

★★★★★

4 months ago

I would like to express my sincere appreciation for Mike and Daniel. Their friendliness and willingness to help made a significant difference during my recent visit. Not only did they efficiently handle my oil change, but when my car wouldn’t start, they promptly resolved the battery issue as well. Their dedication and commitment to exceptional service truly went above and beyond my expectations. I am genuinely grateful for their support.