About Business
Tom Hatem Automotive is a highly-reputable Car Repair service provider based in Columbus, OH. Tom Hatem Automotive covers all facets of the Car Repair industry, with a focus on Auto repair shop, Car repair and maintenance service. With over 50 reviews and an average rating of 4.6/5, Tom Hatem Automotive is a trusted name in the industry. Their presence in Columbus, OH ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Flavio Duraj
★
☆☆☆☆
6 years ago
I took my car in for diagnosis for some issues o was havin not only they didn't fixed they took my 60 dollars to put some air on my tires the worst place to take your car stay way
David Goodman
★★★★★
10 years ago
Like the other reviewers have said, this place is honest, they do quality work and they won't nickel and dime you for every last penny.
J three
★★★★★
6 years ago
Tom will be greatly missed. I've been back here since Tom has passed away and he would be very proud of the amazing service they still provided!
Jason Aschenbener
★★★★★
4 years ago
Fantastic service. Honest folks. Genuine advice. Glad to have found a great BMW specialty shop.
Alyssa W
★★★★★
10 years ago
Great place where you can trust staff to be honest with you about repairs and cost. I highly recommend them. Been servicing my X5 there for years.
Jozette Mahan
★★★★★
2 years ago
This is the best place to go to for your car. They helps you out anyway shape or form and they are bind understanding!!!! Rick is the best and Sharon .
Andy Welter
★★★★★
7 years ago
Tom and his team do great work. I've used this shop for BMW and Porsche work. Everything from routine maintenance to preparation of my race car.
Jayvaughn Seymour-Greene
★
☆☆☆☆
2 years ago
Worst experience I've had in a while. Would not recommend their service to anyone. I spoke with them over the phone and received a quote in person. However, when I came to pick up my car, the total somehow doubled. These guys were very condescending and rude when I inquired about this.
David Chesrown
★★★★★
10 years ago
After being in the Auto business for 25 years as a full line GM dealer in Newark Ohio, I have high expectations.I wanted a local shop that is equivalent to factory trained technicians without the added cost. Tom and his team are just that. David Chesrown
chris halvorson
★★★★★
8 years ago
Tom helped me with my BMW IP Spec race car. It would not start when I bought it and he helped get it going and track down some gremlins. Tom is honest and trust worthy.
Joseph Speakman
★★★★★
9 years ago
The Hadem family has always been good people and respected friend of the Speakman family. Took my BMW for a window repair and was in and out very quickly. Clean, organized, and honest are words I'd use to describe this company.
Sabrina Winters
★★★★★
8 years ago
Tom and his team took care of my 2013 Mini Countryman which started having problems very shortly after it was out of warranty. They took the time to explain how they calculate the time to fix each issue, sent quotes via email with detailed estimates, had me call mini to make sure this was not part of a recall prior to them repairing it themselves, and guided me in the whole process. They were very honest about the time it was taking to make the repair, and even though it was lengthy due to some unforeseen issues in obtaining parts, I feel that it was done by the right people.
Ugur Olgun
★
☆☆☆☆
4 years ago
Despite the glowing reviews here, I had bad experiences at Tom Hatem Automotive. Before I moved out of state in 2011, I went in for a thermostat service on my BMW E46. Paid top dollar for the part as I was told it was new, genuine BMW. Two years later, I noticed it was cracked and leaking from the bottom. This time I had a garage with tools and I was able to remove the thermostat myself, only to notice that it was aftermarket, not genuine. You can tell the genuine part apart from the aftermarket part because the genuine ones have the BMW logo on them. I was mad but hey at least they have done the installation correctly. So, I am back to Ohio now and needed an oil pan gasket replacement. Learned from previous experience, I brought my own genuine parts. I don’t want them to install a Victor Reinz part again that will crumble in a few years so they can make a few more bucks. I went in and there was a very young and kind gentleman at the front counter. Told him I need oil pan gasket replacement and he was happy to see the car. When we were by the car, I mentioned I brought the parts. All of a sudden, his tone changed and he said they are super busy and can’t take my car in the next 6 weeks. Well, how about that? The shop was available until the second I mentioned I brought my own parts, which have the genuine BMW logo on them. Well if you are in the business of squeezing your customers by charging them for genuine but use aftermarket, of course you will try to shoo away the one who brought in an OEM oil pan gasket. People have glowing reviews here for this place but then go on to complain that their BMW is not reliable and expensive to maintain. Well of course if shops like Tom Hatem install aftermarket poor quality parts, you will blame the car maker later on. It is not like people can tell the part is after market after it is installed. I would advise anyone against working with this company unless they have been a really long time customer and the owners know you. If you are a first timer, they won’t treat you right here.
Jason Cunnyngham
★★★★★
14 years ago
Tom and his guys really know there stuff. Pros: Incredibly intelligent, comprehensive and trustworthy. These guys will level with about what your car needs and will work with you on alternatives. Prices are right in between most dealerships and national chains. Willing to work on custom cars and track vehicles. Willing to install custom parts and do custom work. Cons: Because they are so thorough repairs can take a bit longer then chain stores but not nearly as long as most dealerships.
B A
★
☆☆☆☆
2 years ago
I really wanted to love this shop. Small business like mine but I got bumped a week and promised that it only happens once. The following week (bump week) got a call saying I was being bumped until after Labor Day. A MONTH. How can you trust their word now? Their games literally cost me another 5 weeks getting my air conditioner fixed in the middle of summer.
Michael Kimble
★
☆☆☆☆
Edited a year ago
Hatem Automotive nearly cost me my beloved car. They told me it needed a transmission and it wasn’t worth the repair. After a bit of good fortune, I was able to get a transmission expert to look at my car and it only needed a clutch! Hatem lied to me and said they had pulled my transmission and it wasn’t worth shot. The guy who fixed my car told me they never even pulled it out to check it. BEWARE OF THIS PLACE!
Theresa Mooney
★★★★★
4 years ago
I am thrilled we found Tom Hatem Automotive! They are professional, knowledgeable and ever so patient with me and all my questions. They have provided excellent service on my car at reasonable prices and in a very timely manner. The entire staff is so friendly! Won’t be taking my BMW anywhere else!
Chris L
★
☆☆☆☆
a year ago
Took my M3 here for a general inspection shortly after purchasing it. When I got it back, I later discovered an oil leak due to a stripped drain plug—something that was not an issue when I bought the car. The shop claimed it was already stripped, but I had no leaks before bringing it in. A few days later, I noticed oil stains on my driveway for the first time. On top of that, they charged an outrageous amount for the inspection and then quoted me an absurd price to replace the oil pan. This place feels like a cash grab rather than a reputable shop. Save yourself the trouble and find a trustworthy mechanic elsewhere.
Nathan
★★★★★
Edited 7 years ago
Awesome shop. Especially if you have a BMW. They are enthusiasts themselves and I will never take my bimmers anywhere else again. Forget the dealership...
Breck Lewis
★★★★★
8 years ago
What a great team - they've got the experience to diagnosis, always ready with advice, and just nice guys! Great communication, quality work, and honest pricing. From my daily drivers to race cars, they've helped me with my Porsche, Audi, and BMWs for 10+ years.
