Tom Hatem Automotive

Theresa Mooney

★★★★★

4 years ago

I am thrilled we found Tom Hatem Automotive! They are professional, knowledgeable and ever so patient with me and all my questions. They have provided excellent service on my car at reasonable prices and in a very timely manner. The entire staff is so friendly! Won’t be taking my BMW anywhere else!

Michael Kimble

★☆☆☆☆

Edited a year ago

Hatem Automotive nearly cost me my beloved car. They told me it needed a transmission and it wasn’t worth the repair. After a bit of good fortune, I was able to get a transmission expert to look at my car and it only needed a clutch! Hatem lied to me and said they had pulled my transmission and it wasn’t worth shot. The guy who fixed my car told me they never even pulled it out to check it. BEWARE OF THIS PLACE!

B A

★☆☆☆☆

2 years ago

I really wanted to love this shop. Small business like mine but I got bumped a week and promised that it only happens once. The following week (bump week) got a call saying I was being bumped until after Labor Day. A MONTH. How can you trust their word now? Their games literally cost me another 5 weeks getting my air conditioner fixed in the middle of summer.

Jason Cunnyngham

★★★★★

14 years ago

Tom and his guys really know there stuff. Pros: Incredibly intelligent, comprehensive and trustworthy. These guys will level with about what your car needs and will work with you on alternatives. Prices are right in between most dealerships and national chains. Willing to work on custom cars and track vehicles. Willing to install custom parts and do custom work. Cons: Because they are so thorough repairs can take a bit longer then chain stores but not nearly as long as most dealerships.

Ugur Olgun

★☆☆☆☆

4 years ago

Despite the glowing reviews here, I had bad experiences at Tom Hatem Automotive. Before I moved out of state in 2011, I went in for a thermostat service on my BMW E46. Paid top dollar for the part as I was told it was new, genuine BMW. Two years later, I noticed it was cracked and leaking from the bottom. This time I had a garage with tools and I was able to remove the thermostat myself, only to notice that it was aftermarket, not genuine. You can tell the genuine part apart from the aftermarket part because the genuine ones have the BMW logo on them. I was mad but hey at least they have done the installation correctly. So, I am back to Ohio now and needed an oil pan gasket replacement. Learned from previous experience, I brought my own genuine parts. I don’t want them to install a Victor Reinz part again that will crumble in a few years so they can make a few more bucks. I went in and there was a very young and kind gentleman at the front counter. Told him I need oil pan gasket replacement and he was happy to see the car. When we were by the car, I mentioned I brought the parts. All of a sudden, his tone changed and he said they are super busy and can’t take my car in the next 6 weeks. Well, how about that? The shop was available until the second I mentioned I brought my own parts, which have the genuine BMW logo on them. Well if you are in the business of squeezing your customers by charging them for genuine but use aftermarket, of course you will try to shoo away the one who brought in an OEM oil pan gasket. People have glowing reviews here for this place but then go on to complain that their BMW is not reliable and expensive to maintain. Well of course if shops like Tom Hatem install aftermarket poor quality parts, you will blame the car maker later on. It is not like people can tell the part is after market after it is installed. I would advise anyone against working with this company unless they have been a really long time customer and the owners know you. If you are a first timer, they won’t treat you right here.

Sabrina Winters

★★★★★

8 years ago

Tom and his team took care of my 2013 Mini Countryman which started having problems very shortly after it was out of warranty. They took the time to explain how they calculate the time to fix each issue, sent quotes via email with detailed estimates, had me call mini to make sure this was not part of a recall prior to them repairing it themselves, and guided me in the whole process. They were very honest about the time it was taking to make the repair, and even though it was lengthy due to some unforeseen issues in obtaining parts, I feel that it was done by the right people.

Joseph Speakman

★★★★★

9 years ago

The Hadem family has always been good people and respected friend of the Speakman family. Took my BMW for a window repair and was in and out very quickly. Clean, organized, and honest are words I'd use to describe this company.

chris halvorson

★★★★★

8 years ago

Tom helped me with my BMW IP Spec race car. It would not start when I bought it and he helped get it going and track down some gremlins. Tom is honest and trust worthy.

David Chesrown

★★★★★

10 years ago

After being in the Auto business for 25 years as a full line GM dealer in Newark Ohio, I have high expectations.I wanted a local shop that is equivalent to factory trained technicians without the added cost. Tom and his team are just that. David Chesrown

Jayvaughn Seymour-Greene

★☆☆☆☆

2 years ago

Worst experience I've had in a while. Would not recommend their service to anyone. I spoke with them over the phone and received a quote in person. However, when I came to pick up my car, the total somehow doubled. These guys were very condescending and rude when I inquired about this.

Andy Welter

★★★★★

7 years ago

Tom and his team do great work. I've used this shop for BMW and Porsche work. Everything from routine maintenance to preparation of my race car.

Jozette Mahan

★★★★★

2 years ago

This is the best place to go to for your car. They helps you out anyway shape or form and they are bind understanding!!!! Rick is the best and Sharon .

Alyssa W

★★★★★

10 years ago

Great place where you can trust staff to be honest with you about repairs and cost. I highly recommend them. Been servicing my X5 there for years.

Jason Aschenbener

★★★★★

4 years ago

Fantastic service. Honest folks. Genuine advice. Glad to have found a great BMW specialty shop.

J three

★★★★★

6 years ago

Tom will be greatly missed. I've been back here since Tom has passed away and he would be very proud of the amazing service they still provided!

David Goodman

★★★★★

10 years ago

Like the other reviewers have said, this place is honest, they do quality work and they won't nickel and dime you for every last penny.

Flavio Duraj

★☆☆☆☆

6 years ago

I took my car in for diagnosis for some issues o was havin not only they didn't fixed they took my 60 dollars to put some air on my tires the worst place to take your car stay way