Tom's Automobile Repair Inc

Joseph Tortorici

★★★★★

9 years ago

Tom and his crew have been servicing our two cars for five years. Always honest, professional and fair. They get the job done. The coffee is good.

Spencer

★★★★★

a year ago

Great service at a fair price. The turnaround time was fast (pleasant surprise). Will be coming back in the near future for some preventative maintenance. I moved up here not too long ago, so it's nice to have found a shop I like.

Fabio G. Simoes

★★★★★

a year ago

Was recommended by a friend - definitely glad I listened. Had a small leak that looked like a rear differential issue - just wasn’t sure what. They took a look, diagnosed the issue pretty quickly and had it repaired/taken care of the same day. Not pushy at all, didn’t try to upsale - just a solid diagnosis and honest recommendation. Good family feel, knowledgeable and efficient. Price for the service was fair. Will be returning, just hoping not too soon :)

Justin Bauman

★★★★★

a year ago

Tom's Automobile repair is TOP NOTCH. I took a 1975 Chevrolet Vega in to have the mufflers replaced, oil changed and the car checked over. They were super friendly, very knowledgeable, and did the repairs the same day. Their facility is 100% professional, clean and comfortable while waiting!

Terri Phillips

★★★★★

2 years ago

I was having an issue with my car today; Toms auto got me in same day pretty close to closing and were completely happy to help. I’ve been using Toms Auto repair for almost two years and they are always able to take care of my car quickly and at a fair price. Absolutely recommend them!

Adrian Laffitte

★★★★☆

2 years ago

Brought my car in for rear brakes a year ago- I traveled to Minnesota and had an issue with my brakes 10 months later.. Tom was able to utilize a parts warranty program to allow me to fix my brakes in Minnesota at a local shop and helped to cover the costs of the repair. Tom and his team (Colleen & Carissa) did everything possible to make it right and stand by their work. I highly recommend Tom's Auto.

AJ J.

★★★★★

2 years ago

Tom's Automobile Repair Shop deserves high praise for their professionalism and commitment to customer satisfaction. Despite an initial oversight in installing my radiator before obtaining approval for the estimate, they swiftly rectified the mistake with remarkable efficiency and a generous discount. Their swift action exemplifies their dedication to providing exceptional service and ensuring customer peace of mind. The team's expertise and attention to detail shine brightly, instilling confidence in their workmanship. Tom's Automotive Repair Shop truly sets a standard for excellence in the industry, and I wholeheartedly recommend them to anyone seeking reliable and trustworthy automotive services.

Alisha Moore

★★★★★

7 months ago

I have gone here a few times now. Every employee has gone out of their way to help, especially Colleen, when I had issues. They treat everyone like family & you don't feel like you're being taken advantage of here. I would highly recommend them to everyone!!!

Walt Hays

★★★★★

Edited a year ago

I provide them with a Service and Product’s they are my customer. I had them Service and make repairs on my company vehicle. They were outstanding and providing accurate estimate timely completion and communication throughout my visit. They are extremely capable and competent. Always a friendly environment. I highly recommend them for automotive maintenance and repair. Two things are abundant at Tom’s; quality and integrity.

Glenn Shull

★★★★★

3 years ago

Highly recommend Tom's. 1st time customer. While my alignment was out, still had a little pull to the left and brought it back. They listed a couple things it could be. Did a diagnostic and despite the tires appearing to be good, they recommended replacement. Tom gave me a quote on a brand I never heard of, did my research and found favorable ratings and the price was competitive. Drove it down 35 for several miles, no pull and it ran straight and true, Thanks Tom! You don't always consider a shop like this for tires, but I will now.

Hal Moss

★★★★★

3 years ago

I can’t recommend this place enough. I was on my way to work and heard a noise coming from my car. I searched for the nearest auto repair place and found Tom’s. My issue was an engine splash guard hanging off the bottom of my car! I’d dealt with that stupid thing too many times and just needed it removed. I spoke with the receptionist and explained the situation, hoping I didn’t sound crazy since I was a walk-in and in a time crunch. The woman I spoke with was so sweet and kind and immediately asked the owner, Tom, if they would be able to help me. He immediately said yes and that it would be about 15-20 minutes. I was incredibly grateful!!! I had an important presentation that morning and couldn’t believe they would be able to help me in such a short amount of time. But there were so many other things I noticed while there: -They had a beautiful waiting room off to the side with comfortable furniture, TV, reading material, etc -I brought my makeup inside to do it while I waited and Tom offered me to use a mirror that was on a wall so I didn’t have to fumble with my things -Tom’s wife arrived and greeted me warmly! She was incredibly friendly and kind -The bathroom!! It was so clean and they had a diaper changing station! I’ve never ever seen that in a car shop! They also had boutique-y hand soap so you didn’t have to use the heavy duty stuff the mechanics use -The outside was manicured beautifully with cute garden decorations. Not the usual cigarette butts and trash you find other places! -The receptionist and Tom’s wife chatted with me while I waited. They were funny and sweet and treated me like they had known me for years -Their mechanic removed the piece for me and also completed a thorough inspection with notes. They gave me a print-out of other things I need fixed and the cost. Incredibly reasonable prices! Going into a repair shop can be super intimidating, especially as a woman. But they didn’t miss a beat in their customer service and I felt so comfortable. Tom was a sweetheart, his wife was darling, and the receptionist was warm and kind. You can really tell they think of their customers and provide an easy experience. I will 100% be using Tom’s Auto in the future! I’ve already messaged everyone in my department at work to recommend Tom’s!

Kim B

★★★★★

2 years ago

Highly recommend! The transfer case went out on our 2015 Duramax while traveling, and the entire team at Tom's Automobile Repair was there to make our experience a better one. They even provided us with a loaner vehicle. We are so thankful for their kindness, professionalism, expertise, and communication throughout the process.

Katie D

★★★★★

7 years ago

Honest, friendly, family owned service! Greeted with a warm welcome when I came in the door, Tom is very kind! Tim worked on my van and did a great, thorough job. I had him change my oil and do a general look over to make sure my van was doing well. I walked in without an appointment and they were able to fit me in no problem! Comfortable waiting room with TV to help keep your kiddos entertained, my two year old was very pleased. I will be returning here so long as I am in the area! Thank you Tom and team!

Taylor Davis

★☆☆☆☆

a year ago

Horrible experience. Said that my car would be fixed by Monday, I didn't get it back until Thursday. I had to call on a daily basis to get any kind of updates, and even then the responsiveness was spotty. Brought my car in with some minor issues, and when I finally got my car back there was a whole slew of new problems with my car, including a braking issue. I took it back in and they said that nothing they would have done would have caused this issue, and that they'd be happy to run diagnostics...for another $400. Would wholeheartedly steer anybody elsewhere if they're looking for a trustworthy autoshop.

Lucas Streets

★☆☆☆☆

5 years ago

If I could leave less than one star I would. They quoted $3300.00 in repair and maintenance for my wife’s car. She was in shock to receive the estimate but had been going to them for 2 years so trusted that the work needed to be done. When she got home and we discussed the estimate, I began to look up the cost of parts and called around to other shops for quotes. No one I spoke with could come anywhere near the quote Toms gave for the exact same work. When I called to discuss the quote with Steve (service advisor) at Tom’s, he was unwilling to make any adjustment to the quote, insisting it was a “fair price.” He wasn’t willing to consider any alternative other than the high quote which didn’t feel right to us. Took the car to another shop. They fixed the main issue (a coolant leak) for a fraction of the price. Front brakes were far cheaper (using high quality parts with a warranty). The supposed leak in the power steering line that Toms said would require over $700.00 to fix didn’t exist. -Tom’s quote of $3300.00 to fix issues not found in the car. -Other shop fixed the actual issue and maintenance for a grand total of $755.00. Go elsewhere, you’ll thank your future self.

Brian McDonald

★★★★★

8 years ago

I went to Tom's based on the reviews I had read on google, and was very impressed with them. Tom went out of his way to do a custom exhaust job on my newly purchased BMW. He was extremely accommodating, and went out of his way to make sure I was happy with their work. It's obvious he takes pride in his work and cares about his customers. I would recommend him to anyone. Honest, fair, and very reasonably priced.

Christian Richardson

★☆☆☆☆

2 years ago

Wouldn't recommend. Car got broken into, took it to Tom's Auto where insurance payed for everything except my deductible. Toms auto then marked up the costs of parts and passed that on to me where I had to pay more than what I was supposed to. Been a loyal customer for over 7 years and this is how they do me. Just totally dead wrong.dont bring your car here. Overpriced and just out to get your money. Pitiful. Post edit: these guys love to deflect it looks like. But the TRUTH is the fact that they take parts and mark it up past MSRP to pad their own pockets. What's sad is I was a customer for 7 years so I can only imagine what they're doing to the first timers. Tom and his team can say whatever they like here but that's the absolute truth.