Tom's Service Center #2

Cassandra Jones

★☆☆☆☆

5 years ago

My daughter needed work on her car when we took it to tom's at oldsheph & rangeland rd he worked on the car to diagnos the problem note: diagnosing vehicle's today comes with a hefty fee. He then kept our car for 2 whole weeks until we finally called yesterday to find out what's going on. These are tom's words " call the warranty co cause I'm waiting for their response" So I called there they said " tell tom to send various info about the repair job" I called toms bk he said tell them so an so, I did. Warranty co said" we still need so an so from tom. So I called tom again, this time he says" I don't deal with our warranty co due to issues in the past, then talked about their bad reviews and sent text messages to my husbands phone showing some actual reviews. We were curious about the reviews he all of a sudden is laying on us after two weeks of holding our car, first diagnosis which cost us 200.00. He then says " I know the warranty co, I've delt with them in the past and never plan on dealing with the company, so come get your car and pay us what you owe us and take it somewhere else, he's not going to work with us or them. So what are we going to do now? Already my daughter has been calling for rides to work from several different people, paying lyft to get her son to his sports activities all while working her bottom off driving for Fedex. She's a hard working single parent who did not deserve this careless, poor service that I took the time just one day about 6hrs to get to the bottom of this situation after 2wks of hell for my daughter then having to give them $200.00, which we believed and now know for sure we got totally dupped by this shop.

Russell Wilson

★★★★★

10 years ago

I went to Tom's service center a couple weeks ago. And these people were great to do business with.I needed brake repair done on a ranger truck. They were fast & knew exactly what they were doing. They reminded me of the old time repair shops that cared about what they were doing & They treat the customers like a friend. I Rate These Folks ( AAA+++ ) Russell Wilson Jr.

David Read

★☆☆☆☆

8 years ago

Terrible service. Paid $3700 for a transmission rebuild. They verbally told us there was a one year warranty. When the transmission started acting up we took it back in and they told us there was only a 6 month warranty. Get whatever you are told written down in writing if you make the mistake of dealing with these scammers.

Kelly Nall

★★★★★

13 years ago

Gary who runs Toms Service Center is trustworthy and always deals fairly with us. We have an older car and he lets us know the things that are wrong, what must be fixed now, and what can wait. He won't let you drive a dangerous car.

Iris Gomez-Cruz

★★★★★

a year ago

Great mechanics. Great service. You have to drop off the car. They really don't have a waiting area or bathroom.

Rodney Crockett

★★★★★

3 years ago

I love the service there. Always willing to do what ever is needed to help the customer keep their vehicles in top running condition. Great personalized customer support from all the guys working their.

charles estes

★★★★★

Edited 2 years ago

These guys are top shelf. They called me with the diagnosis before the repair and explained what was wrong and the repair was completed when they said it would be. Great service!

Thomas Ruez

★★★★★

12 years ago

This is the only place I will take my car to get worked on. If they mess up they fix it. Trust me thats only happened once and I have taken my car in there several of times my car is old and is running great thanks to Gary and Tim. Thank you guys for helping me out. And trust me my car eats thermostats.

ronald fill

★★★★★

7 years ago

What a difference a day makes. I had forgotten how much zip my car used to have. I took it in for a pause in acceleration and they returned to me running like a race car. Great job guys!

Pam Wilson

★★★★★

2 years ago

We're family from other mothers we go way back in yrs. But they do great honest work n service

Cathy Elliott

★★★★★

9 years ago

Mechanic Timmy Underwood is the best. I would recommend to anyone. I don't think there is anything he doesn't know about a vehicle.

Sean Williams

★★★★★

9 years ago

Reliable, honest, fair prices. Ive taken my Ford Fusion and BWM 3 series here multiple times.

Star Flame

★★★★★

7 years ago

they are honest good people and don't overcharge . been with them since I moved to Louisville for 7 years .

Darrus Joiner

★☆☆☆☆

Edited 5 years ago

Really don't know about this place yet had some work done on my car and had to take it right back,let's see about the work this time costing me around $1085..the follow up to the first paragraph my car is in worse shape and I still can't drive it..had to have it towed off thier lot

Steve Warren

★★★★★

7 years ago

Proper mechanical shop to maintain every aspect of your vehicle. Honest, highly recommended.

Queta Chambers

★★★★★

7 years ago

Dropped car off on my way into work, they had everything done when I got off. My entire family goes to Toms!!!

Michael Chilcott

★★★★☆

3 years ago

Gary is always straight forward with what needs to be done and the expected price is on target.