Toyota Service - Molle Toyota Service Center

Robert Welch

★☆☆☆☆

2 months ago

I bought my Tacoma at Molle Toyota in December of 2024. I have two years of Toyota care so the only place I have taken it to for service is Molle Toyota. I have had an oil change and 3 tire rotations. Over the weekend I had a flat tire. No big deal I have a spare tire. I tried the take off the flat tire and a couple of the lug nuts seems tighter than they should be. I grabbed a cheater pipe and got one broke loose. The second was proving to be more difficult. I gave it all I had and the lug wrench literally broke before the lug nut came loose. I took the tire to Molle to have it repaired since I bought tire coverage with the purchase of my truck and discussed how they over torqued my lug bolts last time they rotated my tires. They refused to admit they did anything wrong. They did get me a new lug wrench and offered to put the tire back on my truck for me. I declined. They do faulty work and then not take responsibility for it. I am faithful to brands that are faithful to me. I will never buy another vehicle from a Molle dealership, they will never service one of my vehicles again.

Kelly Fiorella

★★★★★

3 months ago

I had a great experience. They fixed a wire disconnect on my clock spring and went ahead and did a full inspection just because, which I really appreciated. Skylar helped me and made everything easy. I didn't pay as much as I was quoted because they said it was an easier fix than they thought. It’s hard to find service departments that actually go out of their way for you, but they definitely did. I'll be back.

Brett Harlan

★★★☆☆

a month ago

I purchased a certified pre owned Toyota sienna 3 months ago and called ahead to schedule an oil change and it communicated how it was covered yet when I came in (with my toddler and 3 month old baby) they tried to charge me $80. Ultimately they were able to figure it out and I wasn’t charged but it was very inconvenient and added waste of time that was challenging with my two littles there. Additionally what ever happened to good customer service? The service techs didn’t open or hold open doors for us (a toddler and then myself carrying a baby in the car seat) no complementary water or light snacks in the waiting area, however there was coffee. Everything must be paid for and isn’t even in a vending machine which was another challenge when waiting there to have service completed with a toddler (they can see and grab for the snacks but can’t have them unless I pay extra).

rroyalty87

★★★☆☆

a month ago

Customer service today was top notch but the wait was not. Two and a half hours to get my oil changed for a scheduled appointment. However the service liaison I had today was the best ever and I WISH I remembered his name to give him kudos. He gets a 10/10.

Patrice Proehl-Burnett

★★★★★

3 weeks ago

Toyota Care.... . I have purchased all my vehicles here and utilized maintenance, as well as mechanical work. Everyone is helpful, clearly explain/tell you what was done to the vehicle. I like that...If I have to stay while my car is serviced the accomodations are better than most. NO complaints.

Jeff McKee

★★★★★

2 months ago

Just in for a recall inspection of the pass side airbag weight sensor. Very pleasant service advisor Jason got the inspection done quickly and has the replacement parts ordered and will notify me when they come in to schedule the free service. Very clean, comfortable waiting area and will see how the actual service appointment goes next. Big thumbs up so far.

Asif

★★★★★

a month ago

Good experience, I like the personalized card from the technician on the dash upon completed service. They also aired up my tires to the correct pressure which I appreciate, though I had aired them down a few points for better handling intentionally, all good though. Atleast they checked tire pressures which most dealers don't with an oil change.

Kim Holland

★★★★★

3 weeks ago

Took my new RAV4 to Molle Toyota for the first oil change as part of the ToyotaCare maintenance program. It was a smooth process from check-in to check-out! The waiting room is a comfortable, quiet space with drink options available. Would recommend this service department for those with or without the ToyotaCare program!

Riley Woolf

★★★★★

a month ago

I've come here repeatedly for my Toyota Care pre-25k mile checkups. I've had Skylar assist me every time and he's been a delight every time! He's amiable, understanding, and easy to work with. Everything he explained was clear and concise. He's responsible for the most pleasant dealership experiences I've had!

John Komaromi

★★★★☆

a month ago

I had my four runner in to replace the wiring harness due to some squirrel damage and also an oil change and Rick and the service department was great. Pricing was reasonable and they ended up getting it done three days earlier than promised. Did a great job.

Austin Horton

★★★★★

3 weeks ago

Had a recall inspection done and they assured me it would just be an inspection, implying I would need to come back for service if any repairs or changes to the car were needed. They went ahead and ordered parts and got the full recall repair done during the inspection appointment so there's no need to return. Amazing service, fast, and polite. Very helpful! Will be coming back

Kaitlin Harmon

★★★★★

a month ago

Molle Toyota Service staff are the BEST! They have always been helpful, upfront about everything, and most importantly honest! I never feel pressured to buy additional services and they explain what’s priority versus what is ok to wait on if need be! Brandon was extremely helpful and explained what was recommended, gave me prices, and even explained specials they run, for when I’m ready to get the recommended services performed! As a single woman, I worry about getting taken advantage of when it comes to service on my car! I have NEVER felt that way at Molle! I will always bring my car to Molle Toyota for service! Thank you Brandon for being so great!

Lyn Camille

★★★★☆

2 months ago

After having my Camry jumpstarted two times for a dead battery, I called to make an appointment and the earliest I could get in was in a week. I made an appointment at 11 o’clock for a battery replacement ; I arrived at 10:55 for my appointment. All personnel in the service department are highly professional and welcoming. There’s no complaints in this department. The very comfortable and clean waiting room was almost completely filled with people with only two seats left. My service took two hours and 15 minutes to test my battery, Confirm it had failed the test, and to replace my battery. I think the service department was overbooked, or else they were accepting customers who did not make an appointment. I left Molle Toyota at 1:15 PM. I think two hours and 15 minutes is too long for the service that I scheduled. I hope they can do better on scheduling and not over book, or quit accepting customers who have not made previous appointments. Other than that wait time I absolutely love Molle Toyota service and employees.

Calli Bales

★★★★★

a month ago

I visited Molle for the first time to service my (new to me) Toyota. Skylar helped me when I told him it was my first time there, he explained how to enter the service area, gave me a mini tour of the dealership, and explained everything very thoroughly. I had a few cosmetic questions about my car and he took the time to listen and address every question I had. He was very nice, friendly, and knowledgeable. It was one of the best experiences I’ve had while servicing a car ever. I will definitely be back in the future!

Joseph McClurg

★☆☆☆☆

a month ago

Terrible customer service. Once I entered the building I waited 10 minutes to even get looked at/greeted when multiple workers weren’t even busy. Waited 2 hours for an oil change with my 3 year old son. Once they finished my oil change they didn’t even come and get me, I had to go and ask the guy “Brandon” for my keys since it wasn’t a priority for him to let me know it was ready. He was too busy joking around with his buddies to be paying enough attention to see that my vehicle had been ready for over 30 mins. Definitely just going to a jiffy lube or a valvoline next time, way faster and efficient.

Pete Black

★★☆☆☆

6 months ago

Oil and filter change was fine. Suggested services for the RAV4 were found to be ridiculous. Battery service for $49.95 would have included brushing off copper sulphate crystals on the top of the battery - see photo. This I did when I got home in 5 minutes. The coolant leak with flush at $514.95 was the most egregious - see photo. The clamp on the little top hose was obviously loose and leaking some radiator fluid. I cut off 1/2” of ur hose and reinstalled the clamp. Time for repair was 10 minutes. Fluid was clear and did not need to flushed. I agree that rear brake pads at $329.95 do need to be replaced. Midas estimate is $250 max. No need for brake fluid exchange at $199.95. So the customer with no auto repair knowledge would have been soaked for those unneeded repairs. I know car repair and am really disappointed that service tried to sell me a bill of goods. I bought my two Toyotas at this Molle location. I doubt I will ever return for additional service.

Tammy Dohr

★★★☆☆

5 months ago

When I arrived for oil change everything seemed to be handled professionally. I requested for no tire rotation bc I get it done elsewhere. This was my first time at this location. I waited for my car to be done. Was told it would take an hour. Actually took hour and a half. But they finally got me checked out and I paid. Advisor applied a 20% coupon to my service, which was nice. They printed out a colored invoice and inspection sheet. I went on my merry way. Got home and looked at my report in more detail. The battery was not checked. I called and asked about why it wasn't checked and if it wasn't part of multi point inspection. The person said yes, it's supposed to be. Then noted my sheet and went on to say, "Well, it's fine. It was installed 2 years ago. I'm sure it's fine." But, as a woman, it is what I paid for and why I go to dealership to get multi point inspection. He said, "Oh, we'd be happy to check it for you. Just come back. It won't take long at all." Like, I have time for that? So I asked to have the service advisor call me. Haven't been called yet, a week later.