Firestone Complete Auto Care

Chad Mange

★★★★★

3 weeks ago

Dylan was fast and efficient getting my car looked at same day and fixed within 24 hours. He was able to help with save a little extra money when another part broke during repair, causing the pricing to increase.

Beth Radtke

★★★★★

3 months ago

Jeremy did an outstanding job! He hunted down hard-to-find tires and kept me apprised along the way. Better than that, he found substitutes for the extortionately priced OEM tires for my “luxury” car. The dealership would have gouged me. This is the second time I’ve gotten tires at this Firestone location, and I won’t go anywhere else. You simply cannot find better service anywhere.

Loren Snyder

★☆☆☆☆

4 months ago

Failed to rotate my tires correctly on first visit after 1:45 for an alignment and tire rotation. I was told the appointment would take an hour when I booked it. I was the first appointment of the day. They took lots of time to document and upsell additional work instead of focusing on getting the actual work done. Likely a commission incentive for the technicians or service manager. I discovered work not done correctly when I got home and called and scheduled appointment to get work corrected for the next day after I was told my work could not be refunded without my returning to the service center. After spending an additional hour of my time and gas to return to the store, they recognized that I was the guy with the work done incorrectly the day before. I showed up early for my appointment time for them to "quickly correct" the error and they left me to wait another half hour with no work on the car. They simply needed to move two tires from one wheel to another. I had to ask for money back. They likely caused damage to my vehicles transmission by not rotating tires correctly on my AWD and I had to get their error fixed with additional time and money. They did refund my money for the incorrect work. Keeping promises, timely appointments, and correcting errors is not important to this crew.

B N

★☆☆☆☆

Edited a year ago

If you get tires here you'll probably die. I paid $1,800 for four new tires plus alignment/mounting. Next day the back passenger tire falls off. Yeah you heard me. The tire fell off while my sweet 17 year daughter was driving. This caused my vehicle to crash into a house and my car to be totaled. You ever see a tire just come off the rim???? If you get tires here you will most likely die. Firestone Claims this isn't their fault and is refusing to pay. Do not trust them to do the right thing!!!!! Also, I forgot to mention how terrible the customer service is here. Expensive, incompetent, and rude. You would only shop here if you were looking to have a bad experience. Not sure how much money Firestone paid google to hide my review. But it keep "disappearing"

Nichole Marie

★★★★★

5 months ago

I've had a few services done here, and the staff is always friendly, polite, and professional. I trust the work done on my vehicle, and I appreciate that they are clear in what is recommended versus what is required for my vehicle. They are never pushy about adding on services; they clearly provide what they are recommending and let me make an informed decision. The waiting area is quiet and comfortable, and they work quickly and efficiently, so I'm never waiting longer than anticipated.

Ruger Allen

★★★★★

a month ago

Firestone was great in servicing my Subaru for alignment after hitting a curb on fresh snow. They had closed early for the day due to weather and one of the employees took the time to drive out to pick me up from where I was staying and get me in my car to continue working going into the next day Big thanks to Dylan going the extra mile!

kayla kielp

★★★★★

5 months ago

Dylan & Brian were simply amazing! Dylan particularly was so friendly and informative. Off the bat, he was eager to help me as a walk in and was able to solve my car battery troubles in no time. They both took the time to explain to me what the issue had been and how they’re able to solve it. I was in and out of the shop within 20 minutes and all my problems solved. I cannot praise this Firestone location enough for always being reliable and efficient!

Tony Joseph

★★★★★

3 months ago

Dylan is an excellent employee. He goes above and beyond to help his customers. I was stuck with a flat tire and he came over to assist me and was very helpful. 10/10 recommend this store and him as your source for assistance. Thank you !

Kathy Hanis

★★★★★

a month ago

Tony's warm welcome, brought me to Firestone. I had my state car inspection for 2026 and an oil change with a discount. He is very professional and explained everything to me and no surprises.

Karin Lynch-Meyer

★★★★★

Edited 2 months ago

Jeremy was so awesome when called to discuss service and options came in and he had me set up and out of the shop in 35 min. for my alignment! Great service , expertise and good price! Thank you, Firestone! .

Codi Denesha

★★★★★

5 months ago

Dylan was great to work with! After spending 2 hours after my appointment at another location waiting for my tire to get patched, they sent me to this location and told me I’d need a new tire. After getting to this location, they checked out my tire and discovered it could be fixed and didn’t have to be replaced. Less than an hour and they got me back on the road!

Debbee Bing

★★★★★

2 months ago

The service is excellent quick. Dylan was very professional very courteous com communicated with me. It was very nice to me. I truly appreciate him. Thank you, Dylan 🤗

Jim Riegel

★★★★☆

5 months ago

In the past a hard copy of my bill and tested information was printed out. No longer the case. I had to phone the store to get info I used to get printed out. Also, the number of chairs in the waiting area were not sufficient. I had to wait in my car until a chair became available. But I love this store and have been coming to it for years.

Phillip Hensarling

★★★★★

3 months ago

The man working the front Dylan was doing the Lords work!! Not only was he able to squeeze me in an already tight schedule he help no less then 20 people in store and on the phone! He even help one customer save over 1000 dollars because her car was misdiagnosed by AAA. The only problem I had was that it is not in my home town so I can go back when I need to buy new tiers!

Keely Hansen

★★☆☆☆

8 months ago

The first time I came to this location last September was a great experience, they were helpful and got my tire issues resolved quickly. This time around was the total opposite experience. I was told my front tire needed replacing from a safety inspection (at a different shop) about a month earlier. A family friend who is a mechanic confirmed I should get it replaced sooner rather than later due to low tread. The man who I spoke with in store talked to me as though I had no idea what I was doing. I have never felt so belittled in an auto shop before. He looked at my tire in the parking lot and told me that it was completely fine and just older…after telling me inside that they had no time available and I would either have to leave it and be picked up or come back that evening, which I was fine with doing as a walk in and even called a friend for a ride. This experience felt more like he didn’t want to bother dealing with getting me in than actually ensuring my tires were good to go. Needless to say, this is the last time I’ll be visiting Firestone for my tire needs.

Melissa Bolek

★★★★★

7 months ago

I’ve consistently had great experiences at Firestone Complete Auto Care. The team is always timely, professional, and incredibly informative. They take the time to explain what’s going on with my vehicle without overwhelming me with unnecessary jargon or upsells. I really appreciate that they never overcharge and always recommend only what’s needed. It’s refreshing to find an auto care shop that’s honest, efficient, and customer-focused. Highly recommend!

Terry Morris

★★★★★

7 months ago

Jeremy kept me in the loop through the whole process, called several times to let me know what was going on and verify what all I wanted done. It was all done quickly, professionally, and I felt they had my best interests in mind. I really appreciated them and the whole process for my first time in to a Firestone. I believe it was a Billy that worked on my vehicle too. Please pass along and let them know I appreciate it!