Toyota Service - Royal Moore Toyota

Dillon Carbajal

★★☆☆☆

7 years ago

11.8.18 at 3:37 I dropped my 2012 Prius V off because the 2nd cylinder was misfiring. They close at 6 pm and open at 7am. They told me they would have it done around 9am. I showed up at 9am and was there until 12:30pm 11.9.18. According to repair pal the cost to change spark plugs on a Prius is up to $187. I was charged $230.91, granted they did have to put some gas and had to diagnose the issue. I did appreciate the no nonsense when it came to the spark plugs, they could've said something worse and costly was wrong with it. However in order to get to the spark plugs in a Prius you have to remove the wipers and the whole assembly above the engine because they're in the back. In the process they broke my cal side ventilator sub assembly and then tried to glue it on (pictures attached). It blew off when I washing my car, and when I went back to ask them about it they said they don't have to touch that part to change the spark plugs. Then I pulled up a YouTube video which proved them wrong and they ordered a new part for me. Upon putting the replacement in the lady broke off another little piece and tried to play it off. Luckily the replacement has stayed on even after a wash. If you look closely at the pictures you can see that they took a screw driver to it to get it out and damage that area. The whole reason I took my car to Toyota was to avoid sloppy work like this, who knows what else they rushed or broke. I won't be going back to Royal Moore.

Kelsey Kaul

★★★★★

6 months ago

Fernando Morales, a sales team member, made for a great experience while exploring options for a new truck. He was personable, knowledgeable, informative, and clear, with appropriate and kind follow up.

Sithat

★★★★☆

2 years ago

Friendly staff Comfortable waiting area with fruits and beverages Easy to get in for oil change which included free tire rotation and multipoint inspection The techs finished my oil change faster than expected. I had tried to call prior to walking in but no one answered They charge a 3% fee charge when using credit card. 0% debit card and cash.

Michael Demagalski

★★★★★

3 years ago

Royal Moore service is amazing. We had taken our 4Runner to two other shops prior. All diagnosed the issue as a problem only the dealer could repair. Royal Moore replaced the part with a quote around $4500. After doing the work they found it wasn’t the issue and quickly repaired the correct part. They let us know what happened and only charged us for the much cheaper repair. This place has some strong ethics and strives to make the customer happy and be honest about what needs to be done. Greg was our customer service representative and had great communication and was very polite. Highly recommend Royal Moore service department.

Justin Waldron

★★★★★

3 years ago

Fantastic experience! Greg was very honest and upfront with the repair and the cost on my vehicle all the way through the process. They were able to get my car in the same day. Hands down one of the best and seamless experiences I have had at a dealer service center. Thank you Royal Moore!

Galaxy Wolf

★★★★★

3 years ago

I have never had bad service at Royal Moore Toyota. The service team is fast efficient and always do a great job. I will continue to always bring my car to them when it needs service. The team their are honest and hard working definitely a good place to take your vehicle when it needs service.

Dushan Filipovich

★☆☆☆☆

2 years ago

I recently had routine maintenance on my Toyota vehicle oat Royal Moore Toyota service department, which included a oil change. Unfortunately, the service was extremely disappointing. A few days after the oil change, I experienced a significant oil leak due to the oil filter and drain plug not being properly tightened. This resulted in the loss of half the oil and posed a serious risk to the engine of my vehicle. I was shocked and frustrated by this lack of attention to detail and the potential damage it could have caused. I strongly advise others to exercise caution when considering this dealership for their car maintenance needs.

Stacy Kollar

★★★★★

a year ago

Matt Carson in Parts department was so kind and patient with me. We got all my parts special ordered. Royal Moore is lucky to have him 🏅

Kendra Griffin

★★★★★

10 months ago

Barbie was very knowledge and friendly. She really listened to our needs and worked hard to put us in the right car for us.

Blanca Salcedo

★★★★★

Edited 2 years ago

Everytime we go in we get Emily Eleson and she is just amazing!!! I don't feel like it's a drag to drive 45 mins to get my oil change and sit in for hours. (Edit: OK not for hours but am inpatient and feels that way but most of my oil changes are pretty kick) They have a great waiting area and Emily is able to answer all my questions before I leave and some. Thank you Emily!

Christopher Painter

★★★★★

5 years ago

Thomas sold us a used 2017 Toyota 4runner PRO and his service was great. The dealership is clean and very well kept. A personable environment and made the car buying experience painless. They kept open 2 way dialogue and were upfront from the start which is a breath of fresh air. Our sales men Thomas was a great people person and I felt he did his very best advocate for the car buyer. He was upfront and addressed any issue or question I brought. Overall a great car buying experience for someone being from another town. #keepuptheGOODwork!!!

Carole Zenny

★☆☆☆☆

Edited 3 years ago

Poor customer service. The service staff is rude, impatient, and made me feel unwelcome when I brought my Toyota Highlander for a service. When I purchased the car from the sales department at Royal Moore, I did not get a copy of the paperwork that I signed. I requested them several times but did not get them. The Sales department only gave me one key to the certified Toyota. When I came back to request the second key, they wanted to sell me one for $360.

Patchraporn Munoz

★☆☆☆☆

a year ago

Disappointed. !! I dropped off my car to do diag on morning Sat and they said they will call me by the end of the day. No one call until today is monday. I’m keep calling and ask and they told me that no mechanic working today. What the …. And they dont have any update til tmr and dont know of they have rental car. Bring to somewhere else not here

Paola Rodriguez

★★★★★

a year ago

Marcos was awesome!! Very friendly and knowledgeable. Don’t hesitate to ask for him when looking to buy your next vehicle

Antonio Guerrero

★★★★★

5 years ago

I didn’t buy a vehicle from this dealership BUT I felt it was necessary to leave a review on the customer service I received. I was shopping around for a Rav4 over the last couple of weeks and Mileisy was great to work with during that process. As I mentioned before, I didn’t end up closing the deal here but Mileisy’s attention to detail and responsiveness has earned Royal Moore Toyota a spot in my list of top dealerships to potentially do business with in the future. If you’re looking for good customer service, as for Mileisy.

Charles Reel

★★★★★

2 years ago

Ashley was great, I appreciated that everything was straightforward and no one was pushy with me! Happy with the deal I got.

Tori Bee

★★★★★

8 years ago

Derell was really friendly and so amazing! I kinda feel bad because I was having a bad day and he still was super kind and gave information well! Highly recommend him😊