Trailer Hitch Depot

Jerrod Bland

★★☆☆☆

2 years ago

I dropped my brand new truck off to get a bed cover and bed liner put on only to come back to dirt all in the front and back seats and residue on my seats and door panels. When I asked the manger, Brad, why it was like that the only thing he would respond with was "do you want me to vacuum it" and that "they didn't do it". No one else was in my truck except them. The manager had a horrible attitude about the whole situation and wasn't in the least concerned about what had occurred. The worst service from a manager that I have ever encountered. I would put 1 star but they did install my accessories correctly so that counts for something. Honestly if anything goes wrong I have a feeling its not going to go well.

alexander polanco

★★★★★

a year ago

Very good service and knowledgeable staff was able to modify the part to suit the needs of equipment and at a reasonable price and turnaround time. Will definitely be back here for any future needs

Heather Smith

★★★★★

3 years ago

I have used them serval times for my truck and horse trailers. Very professional and efficient. Thank you again Brad!

Larry H

★★★★★

6 months ago

They put a custom hitch on my old truck. It is great! Thank you!

Steven Hoyt

★★★★★

a month ago

Custom hitches are fabricated with satisfaction for your towing needs

Thanh Phung

★★★★★

a year ago

I work for the state and this place save our “a” today, our hitch broke and we went to the dealer to get a new one, and apparently it was not a match, the guy in the baby blue shirt that help us today was awesome, he and the team got the state of Texas work truck back in to towing capabilities in no time, much thanks and appreciate, Tceq employee

Brendan

★★★★★

6 months ago

Great store, great and knowledgeable staff. Wish I had more time in beaumont to get some work done and take advantage of some useful tools and items

Miguel Cruz

★★★★★

a year ago

Great customer service. They repaired my broken boat trailer in a timely manner. Had them rewire the lights, and after a week they went out. Took it back to them they fixed the issue in a day free of cost. Highly recommended.

HAVIS Adventures

★★★★★

2 years ago

Excellent store for all your trailer needs. Plenty of parts available and friendly staff. Thanks for the auxiliary tank install.

Lisa Broadway

★★★★★

3 months ago

Great customer service great prices they know what they are doing top choice 10/10 they really helped in my time of need great business my go to from now on and very honest!!!

Casey Wayne

★★★★★

a year ago

The salesman was quick and ready to help me out with a heck of a team putting the two items I bought. Got a heck of a deal in a speedy manner. Will be going back for front bumper soon.

Jeffrey Buxton

★★★★★

3 years ago

Definitely the go to place for anything towing related... I brought a custom job to them, explained what I needed and Brad and the guys knocked it out of the park in just a few days. Definitely some of the best service around. I Definitely recommend these guys for any and all trailer or towing needs! Even if its something custom and your not sure if they can do it, just call and Brad he will do his best to make it happen as fast as possible..

Arthur McMakin

★☆☆☆☆

5 months ago

I needed a Blue OX base plate and wiring installed on a 2023 Yukon AT4 in order to tow it behind my 2020 Discovery Fleetwood 38W. I had been towing a 2018 GMC 2500HD using a Blue Ox tow bar system. When I went to hook up to RV there were no attachment tabs necessary to attach vehicle to RV. I was told by a representative of company that the tabs did not come with the base plate and that I told them I didn't need them which is not true. I was told by Blue Ox that the attachment tabs were included with the base plate but they were unable to help me with the dealer. I am having attachment tabs overnighted from e-trailer. Just this year I have purchased a TYM Tractor, Landscape Rake, and Gooseneck Hitch for F350. I also previously purchased a car hauler trailer. Today was my last purchase from this place of business.

Rick H

★☆☆☆☆

4 months ago

I don't know who they had working on my rear bumper, but it was definitely not the same person who installed my front Ranchhand legend bumper a couple of weeks before (over $2000). I was very happy with the front bumper installation. The rear bumper was a complete 180. I ordered a Ranch Hand Sports Series (over $1000) and it did not fit. They sent it back and put my old bumper back on. When I picked up my truck(2017 Ram 2500 with gooseneck bal) the parking sensors did not work. I brought it back and was told "you'll have to take it to the dealership". Ookkkaa. When I went to hook up my trailer lights, and there was no power to the connector. I checked the fuse, it was fine. When I crawled under my truck, I discovered the connector they had plugged in to the trailer lights was not the right one. I found the correct connector for the trailer lights and plugged it in. Success. Power to the trailer light plugs I decided to check the gooseneck connector. IT WAS NOT EVEN Plugged IN!! It was plugged into the wrong connector 3 feet away!! I disconnected it and plugged it into the gooseneck connector and it worked perfectly. I don't know who worked on my truck, but they will never work on it again!! I had previously thought very highly of Trailer Hitch Depot, but if this is a sample of their work, STAY AWAY! I will not be going back and neither will any of my friends and family. Such a shame that a company that has been here this long would do something like that...

Joshua Culver

★★★★★

2 months ago

Really can’t say enough about how easy it was doing business with these guys. Even went as far as coming to pick a truck up for me because I was too busy to drop it. Definitely made the right choice! Also, Brian went above and beyond. Much appreciated

James

★★★★★

a year ago

During a trip through New Orleans, LA, while towing my 2018 Rockwood 2703WS travel trailer, I hit an unnoticeable bump in the road at 35mph. Granted it was a rather severe bump, but I was shocked at the amount damage it caused to the Lippert designed/built tongue (see photos). Unfortunately, I did not discover the extent of the damage until later that day when I arrived at a RV park that afternoon. The damage was so bad I had to have the trailer towed to a repair shop near Beaumont, TX. After receiving an initial estimate of three weeks for a repair that required a Lippert engineered replacement, I contacted a second repair shop in Beaumont, Trailer Hitch Depot. I explained that I was one a road trip with my wife and had to be in Salt Lake City in a week. I was quoted a price and told that they would bring in their welder/repair person in on Saturday, November 23rd, just 5 days before Thanksgiving, to make the repair. The price quoted was 50% LESS that the original estimate AND three weeks sooner! When I picked up my trailer I was EXTREMELY satisfied with the repair. The materials used were substantially stronger than the original and there were even several improvements to the original design! I can’t even imagine a better repair shop. I give Trailer Hitch Depot a 10/10 Star rating!!! Photos are before and after. The after repair photos were taken at night, almost a month and 1,500 miles after the repair. I painted the hitch yellow for greater visibility. A MUCH more ROBUST Tongue!!!

Jesse Bevil

★★★★★

11 months ago

Great Customer Service They have more than Trailer Hitches. Trailers, Tractors, Implements, Fuel Transfer Tanks, Brush Guards, Bull Bars, Trailer brakes, lights, wiring, chalk, toolboxes, etc. worth a visit.