Tuffy Tire & Auto Service Center

KK Willis

★★★★★

a year ago

Had some work that needed to be done and my normal location felt bad due to the tech not coming. THIS location was able to squeeze in my good old expedition for the service. They were very nice and professional. I appreciate the time they have taken out of their day to fix my vehicle. I’d definitely come back to this location. Thank you all

James Burns

★☆☆☆☆

5 months ago

Call to make an appointment came in at 3 o’clock waited for over two hours went to the back ,the mechanic wanted to show me that there was play in my Pitman arm, and I already told him it was in the steering gearbox , I was going to replace the Pittman arm myself, but I found out-that The steering gearbox just needed to be tightened , There is an adjustment for it, . then he told me I had a brake line leak, which I informed the manager that I hadjust had it rustproofed, it was an oil base Rustproofing so it’s gonna drip for a few days and there’s nothing wrong with the brakes. He tried to tell me that the brake pedal went all the way to the floor, which is a total lie ,The vehicle was from Florida. It’s very clean. then he told me that my vehicle was too old for him to align, that he didn’t know how to align it after the manager told me they could do an alignment on my 99 Chevy suburban, so I wasted over three hours in there. I don’t trust the place. I think they’re just trying to get as much money out of you as they can and when you only need an alignment, then they don’t wanna do it. i’ll never go there again and I suggest nobody else goes there. I really believe some of these bad reviews after my experience.I also meant to mention that they told me I had a lower control arm bushing that had a lot of play in it. I had that same control arm apart by the ball joint to install new ball joint, and there was no play in it when I installed the ball joint, which had to be pressed in,I had been to another alignment shop Also to have it checked out and that’s something they didn’t say was wrong and I also looked it over and didn’t see anything like that so I’m worried that they might’ve damaged it to try to get more repair money out of me: Like I said earlier, don’t trust this place. I was a state certified mechanic for most of my life. The only reason why I didn’t do the alignment myself was because you need proper equipment to align it.

Matt Marshall

★★★★★

2 months ago

As I was driving northbound on I-75, approaching the exit where this Tuffy is located. At that moment, I lost all electric power to a vehicle a friend lent me. I rolled up and off the exit and Tuffy was the first driveway upon exiting the highway. I manged to slowly roll in there and asked for assistance. They quickly pulled my vehicle into one of their bays, assessed the situation and let me know the vehicle's alternator was bad and provided me the readouts from their equipment showing what they found. Naturally I did not want to drop many hundreds of dollars on a vehicle I was borrowing for a couple of hours, and upon conveying this to their technicians, they suggested I charge the battery back up and roll back to my friend's place and return the vehicle to my friend and let them know about the situation with their alternator. I thanked them for their help and asked how much I owed for their time diagnosing the problem, and they said ZERO! Total class act. Honest... they could've charged me for that assessment (heavens knows a dealership would've charged to diagnose a problem). Quick and friendly service!

Michele Fogelsonger

★★★★☆

5 months ago

Nice store! The lobby area is clean. (Could use updated reading material). I didn't ask, but they should offer free wifi for "guests" if they don't. I didn't see a QR code to scan for access. The Assistant Manager, I believe his name is Doug, was very professional, and answered my questions in a friendly tone. The guys in the shop seem like normal "shop" guys. As far as overall service it was great. In and out. No hassles. Took off 1 star because like most places, the tech. tried to upsell me on things I don't really need. And as a general rule I hate that. But talk to Doug if you go. He is honest and will get you the best price he can on your quote.

john williams

★★★★★

2 months ago

Great service every time I go! I do all my oil changes there and other mechanical needs! The manager actually help me get my frozen license plate off my car with no hesitation! Thanks!

Samantha Baetz

★★★★★

3 months ago

I love this place!!!! Manager is super cool, talk me through why was wrong and also worked with me. Didn’t try to overcharge me or make up prices to make me get something repair…. Very reasonable and super friendly!!!! Definitely deserve 5 stars!!!!!

A

★★☆☆☆

5 months ago

kind enough gentleman at the front, except he kept talking over me and not allowing to say anything when i was at the counter? idk it made me uncomfortable. called at 9am on Sunday asking if they did the service i needed, and was told yes. got there a little after 1130 and was told it would be about a two hour wait. i had errands in the area and asked if i could leave and come back, he said yes and they would call me with an update in two hours. almost four hours later and no phone call. guess i’ll just skip class to get my car fixed which i was trying to avoid in the first place!! bad communication and an awkward first encounter has me deciding not to return here, though. the hourly rate is also a little insane!

Freda Burroughs

★★★★★

a month ago

The staff is friendly. My vehicle was ready the same day.... Yes, the same day!!! The price was also good. I highly recommend getting your vehicle serviced here.

lowe kenny

★★★★★

3 weeks ago

Tuffy under new management and the boss and team is outstanding finally a great team that care and full of energy sat there waiting and had a great time like I was talking with family glad I went back to see if they were open its a totally different energy there great job team

Brittany Boody

★★★★★

a month ago

Came in on a Sunday morning to get an oil change and was able to get assistance immediately. No wait at all for my vehicle to go in. Very professional and great service! Thank you!

S C

★★★★★

3 months ago

My car was full with five members of my family driving up north when we got a flat tire on the highway nearby; we showed up to Tuffy riding on a donut and not only did they have the right tire in stock, but they installed it in under 45 mins total and their prices were very reasonable. They were a lifesaver yesterday and if anyone else is ever in a situation like this, I highly recommend them!

Bianca Calloway

★★★★★

6 months ago

These guys rock! Went in for some brake work on my Jeep Liberty and was completely taken care of. I would recommend getting any repairs they offer service for. Doug is the man! Nowadays, finding an honest mechanic is hard to come by. Let me tell you, I appreciate these guys more than they know. Thanks guy, you did an awesome job!

Juanita Kelly

★★★★★

2 months ago

Rodney was very helpful during my visit. He and his crew performed my diagnostic in a timely manner and even gave me recommendations for mechanics to take a further look at my vehicle

Bill Mach1

★★★★★

10 months ago

They got me in quick, and replaced my rear shocks. This happened on a holiday weekend, and what a fair price. I started the day at one of their competitors, and while waiting there I checked in here. Great decision on my part.

Julius Garner

★★★★★

3 months ago

Stop by to get a quote on a lug nut stud and once he took the lug nut off there was nothing wrong with the stud just needed a new lug nut. Saved me about $75. Great customer service very friendly. I highly recommend. Thanks

Brian Bakos

★★★★★

5 months ago

My girlfriend and I arrived there after closing time, because we had a flat tire and they totally took care of us. They provided the most professional service. They were nice courteous and really took care of us even though it was after closing time I would highly recommend them.

Dan G

★★★★★

2 months ago

Had one simple thing on my car done. Had work done at a different shop than here. They quickly took care of what was going on which was very simple as the sway bar link being lose. Thank you guys for the blessing