Tuffy Tire & Auto Service Center

Magaly De Jesus

★★★★★

3 months ago

I recently went in for an oil change at Tuffy, and I was extremely impressed with the entire experience. The staff was friendly, professional, and very knowledgeable. They took the time to answer all of my questions and made sure I felt completely comfortable with the service being performed. I highly recommend Tuffy to any customer looking for excellent service and a team you can trust.

Tihesha Horton

★★★★★

a month ago

Victor and TJ were very helpful with explaining the issues going on with my vehicle. I did not have a ride home to get back to work and Victor offered to take me home. I felt at ease after being told what I needed to get done.

kathy elliott

★★★★★

5 months ago

I had a problem with my car all of a sudden called spoke with Danny and he said bring it in. It was so nice to walk up and say you’re here great . We will check it out. He was so pleasant and helpful . He called me when it was done. I went to pick it up right after work to be great smile and pleasant hello. Your care is all set. It so nice a person can make your day even when handing you a bill. I have been going there for years and have always had great service.

LR GONZALEZ

★★★★★

4 months ago

Tuffy was an absolute lifesaver today! When no one else would even look at my tire because it was on an EV, TJ and his team stepped up without hesitation. They took the time to assess the issue and fixed the tire in literally six minutes—while also explaining the challenges and details along the way. Teams like this are the real heroes during the holidays. Thanks to TJ and his crew at Tuffy, I can safely drive my car with my family. Truly grateful for their exceptional service!

Iesha Keaton

★★★★★

2 months ago

I've been coming here for years. Always Good Customer service and these Guys get you in and out quick. Came in today Needed my Thermostat Changed out and an oil change. Mr. Victor helped me today and everything was perfect 👌!

Merry Kendall

★★★★★

Edited a month ago

Another great experience at Tuffy Tire. During a 15,000 mile inspection at my dealer, it was recommended that I spend $798 because my coolant system was leaking. I took it to Tuffy for a second opinion, and they found absolutely no leakage. TJ is awesome! I saved a boatload of money!

Joy Scott

★★★★★

4 months ago

This review is specifically for Danny! I was pissed when I came in! He was able to hear me without taking anything personal and help me cool down to figure out the process of elimination! I had 8 codes originally, which was advised to me by a tire kingdom, and they refused to do any work and sent me to Tuffy! So Danny was the one who helped me and he really reassured me to just let him take the worry and work his process! After he did a thorough review of the car, he was able to advise of not eight problems, but five, which was a huge relief for me! He gave him the process of repair in order to keep the car running, but still get the necessary work done! Because of him being so confident and calming, I was really able to analyze the situation better and come to an agreement on what we can do so we can move forward in the right direction of our repair! I don’t know if y’all realize how special of a person he is to this company, but he is literally the only reason I’m giving you all my business! He has phenomenal customer service for beyond the best of anybody else that spoke to me that day in that tuffy location! I will definitely be a loyal customer as long as he’s working here! So pay him more give him a raise and do whatever needs to be done to keep him happy because he makes the customers happy! I am a highly satisfied customer and I will be back to complete all the work that he advised needs to be done! And from now on any, and every vehicle that I have will only come here as long as he’s here!

Barbara Blue

★★★★★

2 months ago

I had a great experience with Victor today! So helpful and just plain nice. I’ve been here a few times and highly recommend this Tuffy location. All the guys are great and do quality, reliable work. Thank you Victor!

Sue Amlong

★★★★★

2 months ago

Victor was awesome. The water pump needed to be replaced and to find out that the check engine light was related to the water pump they replaced the water pump and the belt. My car was completed quickly, and completed right. They kept me informed as the repairs were underway. They didn't push for any unnecessary repairs or up sales like other places. The cost of the repairs was very fair compared to other places. They will be my go to auto repair shop.

Mackenzie Doby

★★★★★

3 weeks ago

Victor was very nice and kind! He helped me set my appointment over the phone with ease and explained the service process that I would be receiving so I understood everything before it was going to happen. Thank you guys!

Fuljens Henry

★★★★★

3 weeks ago

Victor and the team are incredible. Took care of my Jeep issue same day in a transparent and professional manner. I’m very fortunate to have them here in the community.

Ingrid Guerra

★★★★★

2 months ago

Fair price with great service. TJ, the man at the counter, gave me a fair price for the replacement of one of my wheel bearings. I was relieved when he told me Tuffy's price because another local shop wanted to charge me nearly triple the price for the same amount of work. TJ provides excellent customer service. He is friendly and kept me updated as they worked on my car. I would definitely come back.

Eugene Amlong

★★★★★

2 months ago

My wife and I are new to Winter Haven and needed to find "our guy" for automotive repair and we are so happy we decided to go to Tuffy's. I just have to say what a great experiance I had at this store. Victor was so helpful and pleasent to work with. He kept me informed the whole way and went over and above to provide a great experiance.

Leonardo

★★★★★

a month ago

Had my brakes and rotors done at Tuffy and couldn’t be happier with the experience. The staff was professional, honest, and took the time to explain what was needed before starting the work. The job was completed on time, pricing was fair, and my car drives smoothly with zero issues. It’s clear they take pride in their work. I’ll definitely be coming back for future service and would recommend Tuffy to anyone needing reliable auto repair. Thank you Victor and Tj

mary ours

★★★★★

a month ago

Great customer service and repair work! Had an oil pan gasket replaced on our 2004 Dodge Ram. Brought in the gasket purchased from the auto parts store, turned out they sold us the wrong one. Not to worry, the guys at Tuffy ordered the correct one and still made the replacement the same day within hours of the promised time. Appreciate the extra mile they and all at a reasonable price. Will do business with them from now on. Thank you!!

mikkola campbell

★★★★★

4 months ago

I had an amazing experience at this tire shop! I came in for an oil change, and the technician actually noticed a nail in my tire and took care of it right away. They’re always fast, polite, and extremely helpful every time I visit. It’s great to find a place that truly cares about their customers — highly recommend!

Maria Polo

★★★★★

a month ago

I had an excellent experience at Tuffy getting my tires changed today on my BMW X3. Victor and the rest of the team were professional, friendly, and efficient from start to finish. They took the time to explain what my car needed, answered all my questions, and made sure everything was done quickly and correctly. I have brought my silverado truck to them also and they changed my break pads and told me no new rotors were needed (other shop told me new rotors were necessary). I completely trust them and their advice. My tires feel great, and the whole process was smooth and stress-free. It’s clear they care about quality work and customer service. I trust these guys, Victor, T.J and the rest of the team, with my vehicles much more than any other service shop. I’ll definitely be coming back and highly recommend Tuffy for any vehicle maintenance, tires, breaks etc. Thank you guys! Carlos