Turbo Auto Repair

Brad Case

★☆☆☆☆

6 months ago

PLEASE READ! This review is in response to the owners reply to my initial review. Please see attatched photos for the complete review which includes his reply. Thank you for your reply to my review. Your response and approach were entirely predictable, confirming the exact behavior I had come to expect. To clarify, the reason for my second visit was that the A/C repair you performed on my vehicle failed after only three months. It is standard practice to return to the original service provider for a faulty repair, and I did so while giving you the benefit of the doubt regarding the initial overcharge, which you admitted was a "clerical error." Therefore, your sarcastic and arrogant tone is uncalled for. It is particularly telling that your response to my review failed to address two critical points: forcing us to wait in a storm and the physical altercation that occurred when you tried to prevent me from leaving with my receipt. Your silence on these matters speaks volumes. Regarding payment, I paid the final invoice only after the police informed me the matter was a civil one and advised me to pay if I wanted to retrieve my vehicle that day without waiting for a court ruling. This payment does not validate your invoice or your actions; it was a necessary step to reclaim my property. Regarding your response about waiving the cost for the coolant pressure test and additional labor, your claim of a favor is inaccurate. The invoice shows no waived fees, which confirms that your statement is a simple attempt to shift focus away from the facts. As for having me trespassed from your property, I fully understand your reasoning. If I had a customer exposing my fraudulent and scandalous business practices, I would also do whatever it took to keep them away. Therefore, that action holds no weight in this dispute. I also find it unprofessional that you consistently praise customers who leave positive reviews yet become defensive and dismissive toward those who point out your shortcomings. When your business makes a mistake, the customer is suddenly portrayed as ungrateful. A true professional would address a customer's concerns with an apology and a genuine attempt to resolve the issue, not with arrogance and a condescending attitude. It is a shame that you have never responded to a negative review with an apology or a desire to make things right. I have audio and video recordings of our encounter, as well as an additional recording of your employee sympathetically apologizing for the situation. I am willing to email both files to any reader who needs validation of these events.

ALTON JAMISON

★★★★★

2 months ago

Fantastic service and very helpful and trustworthy. Had to get my wife’s car towed and they were able to get her up and running again.

Malik Obleton

★★★★★

a month ago

Came in running hot off the interstate in my 2015 Srt challenger. They got me back up and running same day! They figured out the problem and fixed it within hours. Really appreciate.

Tonda Brown

★★★★★

4 months ago

Great on the spot service. I was from out of town and had just purchase a vehicle and stayed over to complete my car. I am very thankful for his promptness. I would highly recommend them.

John Konlan

★★★★★

7 months ago

I recently had my car serviced at Turbo Auto Repair, and overall, I was very pleased with the experience. From the moment I walked in, the staff was welcoming, professional, and transparent about the work that needed to be done. They took the time to explain the issues clearly and offered a fair estimate before proceeding. The turnaround time was quicker than expected, and my vehicle has been running smoothly ever since. What stood out most was their honesty—there was no pressure to upsell unnecessary services, and they even suggested ways to help maintain my car between visits. The shop was clean and organized, which gave me extra confidence in the quality of their work. Pricing was reasonable for the service provided, and they seemed genuinely committed to customer satisfaction. If you're looking for a trustworthy, efficient, and friendly auto repair shop, I highly recommend Turbo Auto Repair.

Newaz sharif

★★★★★

5 months ago

I had an issue with my car’s AC and first went to another mechanic, who kept my car for a whole day but still couldn’t find the exact problem. They suggested replacing the entire AC system, which didn’t sound right. After that, I brought my car to Turbo Auto Repair, and I’m so glad I did. Their team was professional, efficient, and diagnosed the issue within just an hour. They fixed it completely, and now my AC works perfectly. I highly recommend Turbo Auto Repair for their honesty, expertise, and excellent service!

curtis davis

★☆☆☆☆

Edited 5 months ago

Worked on my air conditioner for my Camaro, had it in the shop for a month. Told me they had to order the part from the dealer, when the part came in, they promised me I would have cold , it lasted 2 days and I’m out of over 1100.00 I took back in and they said THE DEALERSHIP sent the wrong part. He couldn’t send it back, so he got a used one and put it in and once again promise me cold air. It lasted 2 days, and when I took it back the owner said I must have had someone else put Freon in it after him. I very dissatisfied with the service and out of all that money and the warranty in not honored. The may be good mechanics, but I wouldn’t use them for AC work.

Gabrielle Dinger

★★★★★

a month ago

Brought in my car for a timing belt and water pump replacement and their crew worked diligently and got vehicle back next day. Great work and communication through the process.

Will Roberson

★☆☆☆☆

3 months ago

I am writing to express my dissatisfaction with the recent service performed on my truck. The original issue was the actuator blend door for my A/C system. Your shop kept my vehicle one day longer than promised, replaced a part that costs approximately $20-40 and charged me $1,000 for the repair. While the system worked briefly, it immediately produced strange noises, and within three months the A/C stopped functioning altogether. When I returned the vehicle to have the issue properly addressed, I was informed that I would be charged again, along with an additional diagnostic fee. This is unacceptable. The problem they were contracted to fix was not resolved, and the a/c is now in worse condition than before I brought it in. Prior to your repair, the A/C was at least operational and not making noises. After your service, it is both non-functional and noisy. I expect accountability for the work performed. A repair should not fail within such a short period, nor should a customer be charged twice for the same unresolved issue.

Muhamad Farid Geonova

★★★★★

6 months ago

Turbo Auto Repair is a go-to place in Baton Rouge for auto repair. The owner is polite, kind. The price is reasonable. 5/5 five stars!

Tina Brown

★★★★★

3 months ago

Wanted to comment for a post made by my boyfriend about the work and experience for this shop. The guys at turbo auto are very nice. They did have the car longer than we were told they would by the warranty company but we can't blame them for that. They did get the job done quickly once they received the parts to fix it. The issue my boyfriend has isn't with the auto shop, its with Drivetime. I just wanted to clear this up so the auto shop doesn't get a bad rep.

Michael Thompson

★★★★★

4 months ago

Emad and his team over at Turbo are top notch in getting your vehicle back in proper functionality. I had referenced him before about a prior vehicle I had but never returned due to getting rid of it. I had longed for good car care service for quite a while due to scamming auto repair businesses. Unlike anyone else I was nervous about who I chose for services. After familiarization from my first visit I felt they would be worth the try. Emad was very punctual about diagnosing the problem although he called it on my drop in visit. After manual and diagnostic test were ran it was determined that it was indeed the timing chain guard and assembly that were destroyed. The whole while I thought it may have been a lifter or rocker arm. These guys were time efficient on the work and job well done!! I am overall pleased and comforted to know that I can rely on them futuristically. Truck runs and sound better than before failure. Dont hesitate if you're having vehicle issues stop by Turbo Auto Repair for some good work.

Nishawn Stovall

★★★★★

2 months ago

My experience with Turbo Auto Repair was compelling. They were informative, professional, thorough, and patient. I wasn’t expecting such a high repair invoice, but I know for the parts and labor of the repairs they were the most cost efficient option compared to the dealership and other local repair shops. I will definitely continue to put my vehicle in their care.

Muslimah Nadeem

★★★★★

3 months ago

I had such a great experience at this shop. The mechanic was so patient with me and the customer before me. He took his time explaining everything in a way I could actually understand and never made me feel rushed or dismissed. I asked a lot of questions (and probably repeated myself a few times), but he was still kind, respectful, and took me seriously the whole time. What I appreciated most is that he showed me exactly what was wrong, explained the options, and didn’t try to upsell me. The price was literally half of what I was quoted at another shop, and the service was way better. They fixed my problem same day. I only waited around 2 hours. If you’re looking for a place that’s honest, patient, and actually cares about helping you, I definitely recommend coming here. I’ll be returning for all my future car work.

Amanda Anderson

★★★★★

a month ago

I found this auto repair shop through my in-network car loan Carvana and had great ratings so I decided to go with that. Emad helped my boyfriend & I out with our Chevy Camaro and was great. We also had some other interactions with workers who were also really nice and very willing to help us out and fix the vehicle for us. They communicate really well and fixed our car the next day after the part came in for the transmission. Highly recommend!

ashley roy

★★★★★

3 weeks ago

Very knowledgeable and excellent service! Dropped my car off around 8:30am and got a call that my car was ready for pick up around 11am! Speedy, efficient service! They also called me and made sure I was okay with adding services before just doing the work and gave me quotes along the way as well. Definitely will be back for any of my car services and highly recommend!

Tim J

★★★★★

5 months ago

I cannot express enough gratitude for Turbo Auto repair. They are honest and reliable. I purchased a vehicle from Louisiana State Surplus and was coming from Greenville NC to pick it up and drive it 1,004 miles back to NC. Prior to making the trip I reached out to Emad at Turbo Auto Repair after seeing their great google review rating. I only had access to photos of the vehicle prior to picking it up. I shared these images with Emad and he said he would be waiting for me if I needed anything. As it turns out Louisiana State Surplus damaged the transmission condenser which also ties to the a/c while removing their equipment. The transmission started failing withing a few miles of the surplus yard. I immediately called Emad and he told me to head straight to him. I made it to the entrance and the car would go no more. Emad helped us push the car the rest of the way. We reviewed the damage Louisiana State Surplus had caused and Emad gave me an immediate honest answer. The condenser needed to be replaced, transmission fluid and coolant needed to be replaced and we would go from there. This was at 12p, Emad knew I was from out of town and made this a priority. He told me he would have the parts in and his team have the repair complete by end of day! End of day!! This was incredible to hear. Emad advised that he would drive the vehicle to his satisfaction before calling me as he didnt want me to drive the vehicle back to NC if he felt it wasn't safe. I received a call from Emad by 4:45p where he told me the repair was complete and the vehicle was good to go. You cant imagine how much stress that call removed from my shoulders. So after a 1,005 mile 15 hour 45 minute drive to NC only stopping for gas, I can say the repair worked perfectly. If you are looking for an honest and reliable repair of your vehicle you have found that in Turbo Auto Repair. I highly recommend their services. I cant thank you enough Emad.