Twisted Wrench

Mike Skwar

★☆☆☆☆

Edited 3 months ago

Changing from 5 to 2 (edit, to 1). Had a great first experience. Terrible experience today. It is unprofessional to give a loaner out with an empty tank of gas. It is unprofessional to give a loaner out with ice on the windshield, especially with no scraper. It is unprofessional to loan out a vehicle with its check engine light and tire pressure lights on. You lost my trust on that loaner. I have no reason to trust the incredibly high quote you gave me if I can't even drive the loaner out of the lot safely. Edit: to your edit, this isn't a conversation. It's a review. It is not incorrect to correlate the quality and condition of a repair vehicle with the quote. Both are a matter of trust. I can't trust you're taking good care of my vehicle if you'd don't take good care of your own. You had my trust out the door. If the loaner vehicle was in driving condition, you'd have my money today. Instead youve lost my business forever. Due to your response I have demoted this to 1 star. Your followup was unnecessary and rude. Inspect your loaner vehicle before handing over the keys.

Alexa Cole

★★★★☆

2 months ago

Good service and the car came back in good shape. They weren’t up front about their price changes and it was expensive but otherwise it was a good experience.

D.A. Gutierrez

★★★★★

a year ago

I could not recommend The Twisted Wrench more highly. They are solid, knowledgeable, reliable and trustworthy. A little backstory: We came to Vermont for vacation from three states away in the middle of a tremendous snowstorm. The heavy snow and ferocious winds turned a small problem with my bumper into a major issue which caused my wheel well plastics to start getting ripped out and sag onto the wheel. Needless to say, this was not what I needed during what was supposed to be a vacation. Thankfully, I came across The Twisted Wrench and despite the time crunch (we were leaving soon) and the unusual situation, they worked to get my car back to road worthiness - and they did it quickly and at a very reasonable price.

Susan Valkai

★★★★★

4 months ago

Got my.rust undercoating done here for my small honda fit. 10/10 good n price, good communication, and good timing!

Drew Perry

★★★★★

2 years ago

The team at Twisted Wrench are fantastic. A friend of mine recommended them to us and they have been wonderful to work with. It’s rare to find a mechanic that checks in with you a few days after the work to make sure everything goes well and they do that. Their pricing is great for services needed and they also have great pricing on tires! I recommend them to everyone I know and will continue to do so.

Josiah Young

★★★★★

2 years ago

Twisted Wrench has been amazing for me. They're always quick to respond to appointment requests and are friendly and inviting throughout the process. For a seemingly smaller shop they do an amazing job. Even on short notice they find ways to fit your appointment in. I emailed them in the morning about my brakes needing replacement and less than an hour later they responded with an appointment time the next day. Obviously that won't always be the case, but it's a great indicator of their dedication to great service.

J.C. McCann

★★★★★

2 years ago

My first time taking my beloved Lexus to Twisted Wrench. Everything seems to have gone very well. They properly diagnosed an AC issue. Like other reviewers state, the cost was very reasonable. They got me in quick and had the car done when they said it would be done. Just wanted to send a big thank you to these kind and professional folks. Much appreciated- especially my now cool dog Inga! Cheers!

Bill Burbank

★★★★★

a year ago

We have used Twisted Wrench many times. Their advice, honesty, and work is always top notch. The were able to diagnose a brake issue that the dealer couldn't identify. Highly recommend!

NELLY K LOPEZ

★★★★★

6 months ago

It has been two years working with them and I couldn't be more satisfied with their services. Always punctual, friendly, and above all, professional. Highly recommended.

Alyson Quinn

★★★★★

a year ago

Absolutely outstanding. We live in Western Mass, and my son is a senior at SMC in Winooski. While living and working on campus for the summer, his car had a catastrophic failure. He was four hours from home and had no way to get to to work. We reached out to Twisted Wrench and they truly saved the day. They diagnosed the problem, helped us find a reasonable cost repair, and completed the work successfully. They provided a loaner car for the duration of the repair to allow our son to get to and from work, and their communication was top notch. We are very grateful for their excellent mechanical repairs and customer service.

Kim Fankhauser

★★★★★

a year ago

I feel happy with this place. They can get me in quickly which at other places is sometimes difficult. The service is good and seems honest. Dog friendly.

Pam Chomsky-Higgins

★★★★★

Edited 11 months ago

My Honda CRV (2008) has been so well taken care of at Twisted Wrench. I've brought my car to this business ever since I bought it new. With 199,000+ miles on it, my car is going strong and that is mainly due to the mechanics at Twisted Wrench. This time I needed my snow tires replaced with my regular tires along with an oil change. The waiting room is very comfortable. During other visits I have been given a loaner car for the day. I would not take my car anywhere else.

Marilyn Geiger

★★★★★

a year ago

The folks at Twisted wrench are super professional and friendly! They kept me informed about the repairs that were needed and made them perfectly . They made dropping off and picking up my vehicle convenient, will definitely use them again!

Larry Hawley

★★★★★

Edited 5 years ago

Twisted Wrench has become our local mechanic shop of choice! We own a Subaru and because they specialize in Subaru's...well...I'll trust an expert for that service any day. Just not a dealership. Our experience with dealerships have been less than wonderful. However, the service from Twisted Wrench has been amazing. Not only do they fix the car and give us no reason to believe that there will be any 'new' issue or unforeseen issues come up, they stand behind their work. Eric has been amazing to deal with when it comes to repairs and regular maintenance on our vehicle. We get reminders, we get cash off, and we get service from a mechanic that we didn't think was possible in this business. Our hats are off to Twisted Wrench and all the professionals there that get the job done right the first time!

Matt Dierker

★★★★★

2 years ago

Not a guy to write reviews frequently but Twisted Wrench will be an exception! Blew out a spark plug on my car in Waterbury, all things considered a frustrating repair for mechanics as it required retapping the spark plug threading (a fairly tedious process). Not only did the shop answer every question that I had regarding my repair, they had it done less than two days after dropping it off, which was about a full-week earlier than I was expecting it. Every single person that I talked to made the usually painful experience of fixing a car engine, much, much easier. While I'm sure there are many great mechanics in the area - I would strongly recommend this one to anyone who's in the market.

Christina Weigert

★★★★★

8 years ago

I love the people at Twisted Wrench! They are always very kind and do a great job. I have been bringing my Subaru to them for the last year and half. I am now in the market for a new vehicle and I brought it in for a check. They were very thorough and explained everything they found in detail. Very happy with their service!

Wesley Adam

★☆☆☆☆

9 months ago

Front Desk or who ever the girl is that answers the phone is incredibly rude. Just tried to call and have some work done and was met with nothing but attitude. If you don't like your job, or you are having a bad day, fine but don't take it out on me