About Business
For professional Car Repair care in South Burlington, VT, Burlington, look no further than Twisted Wrench. Their team excels at delivering top-tier results for Auto repair shop, Auto radiator repair service, Auto spring shop and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 206 pieces of feedback. They have become an integral part of the South Burlington, VT community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Burlington, Twisted Wrench is ready to assist with your next project or repair.
Google Reviews
Wesley Adam
★
☆☆☆☆
9 months ago
Front Desk or who ever the girl is that answers the phone is incredibly rude. Just tried to call and have some work done and was met with nothing but attitude. If you don't like your job, or you are having a bad day, fine but don't take it out on me
Christina Weigert
★★★★★
8 years ago
I love the people at Twisted Wrench! They are always very kind and do a great job. I have been bringing my Subaru to them for the last year and half. I am now in the market for a new vehicle and I brought it in for a check. They were very thorough and explained everything they found in detail. Very happy with their service!
Matt Dierker
★★★★★
2 years ago
Not a guy to write reviews frequently but Twisted Wrench will be an exception! Blew out a spark plug on my car in Waterbury, all things considered a frustrating repair for mechanics as it required retapping the spark plug threading (a fairly tedious process). Not only did the shop answer every question that I had regarding my repair, they had it done less than two days after dropping it off, which was about a full-week earlier than I was expecting it. Every single person that I talked to made the usually painful experience of fixing a car engine, much, much easier. While I'm sure there are many great mechanics in the area - I would strongly recommend this one to anyone who's in the market.
Larry Hawley
★★★★★
Edited 5 years ago
Twisted Wrench has become our local mechanic shop of choice! We own a Subaru and because they specialize in Subaru's...well...I'll trust an expert for that service any day. Just not a dealership. Our experience with dealerships have been less than wonderful. However, the service from Twisted Wrench has been amazing. Not only do they fix the car and give us no reason to believe that there will be any 'new' issue or unforeseen issues come up, they stand behind their work. Eric has been amazing to deal with when it comes to repairs and regular maintenance on our vehicle. We get reminders, we get cash off, and we get service from a mechanic that we didn't think was possible in this business. Our hats are off to Twisted Wrench and all the professionals there that get the job done right the first time!
Marilyn Geiger
★★★★★
a year ago
The folks at Twisted wrench are super professional and friendly! They kept me informed about the repairs that were needed and made them perfectly . They made dropping off and picking up my vehicle convenient, will definitely use them again!
Pam Chomsky-Higgins
★★★★★
Edited 11 months ago
My Honda CRV (2008) has been so well taken care of at Twisted Wrench. I've brought my car to this business ever since I bought it new. With 199,000+ miles on it, my car is going strong and that is mainly due to the mechanics at Twisted Wrench. This time I needed my snow tires replaced with my regular tires along with an oil change. The waiting room is very comfortable. During other visits I have been given a loaner car for the day. I would not take my car anywhere else.
Kim Fankhauser
★★★★★
a year ago
I feel happy with this place. They can get me in quickly which at other places is sometimes difficult. The service is good and seems honest. Dog friendly.
Alyson Quinn
★★★★★
a year ago
Absolutely outstanding. We live in Western Mass, and my son is a senior at SMC in Winooski. While living and working on campus for the summer, his car had a catastrophic failure. He was four hours from home and had no way to get to to work. We reached out to Twisted Wrench and they truly saved the day. They diagnosed the problem, helped us find a reasonable cost repair, and completed the work successfully. They provided a loaner car for the duration of the repair to allow our son to get to and from work, and their communication was top notch. We are very grateful for their excellent mechanical repairs and customer service.
NELLY K LOPEZ
★★★★★
6 months ago
It has been two years working with them and I couldn't be more satisfied with their services. Always punctual, friendly, and above all, professional. Highly recommended.
Bill Burbank
★★★★★
a year ago
We have used Twisted Wrench many times. Their advice, honesty, and work is always top notch. The were able to diagnose a brake issue that the dealer couldn't identify. Highly recommend!
J.C. McCann
★★★★★
2 years ago
My first time taking my beloved Lexus to Twisted Wrench. Everything seems to have gone very well. They properly diagnosed an AC issue. Like other reviewers state, the cost was very reasonable. They got me in quick and had the car done when they said it would be done. Just wanted to send a big thank you to these kind and professional folks. Much appreciated- especially my now cool dog Inga! Cheers!
Josiah Young
★★★★★
2 years ago
Twisted Wrench has been amazing for me. They're always quick to respond to appointment requests and are friendly and inviting throughout the process. For a seemingly smaller shop they do an amazing job. Even on short notice they find ways to fit your appointment in. I emailed them in the morning about my brakes needing replacement and less than an hour later they responded with an appointment time the next day. Obviously that won't always be the case, but it's a great indicator of their dedication to great service.
Drew Perry
★★★★★
2 years ago
The team at Twisted Wrench are fantastic. A friend of mine recommended them to us and they have been wonderful to work with. It’s rare to find a mechanic that checks in with you a few days after the work to make sure everything goes well and they do that. Their pricing is great for services needed and they also have great pricing on tires! I recommend them to everyone I know and will continue to do so.
Susan Valkai
★★★★★
4 months ago
Got my.rust undercoating done here for my small honda fit. 10/10 good n price, good communication, and good timing!
D.A. Gutierrez
★★★★★
a year ago
I could not recommend The Twisted Wrench more highly. They are solid, knowledgeable, reliable and trustworthy. A little backstory: We came to Vermont for vacation from three states away in the middle of a tremendous snowstorm. The heavy snow and ferocious winds turned a small problem with my bumper into a major issue which caused my wheel well plastics to start getting ripped out and sag onto the wheel. Needless to say, this was not what I needed during what was supposed to be a vacation. Thankfully, I came across The Twisted Wrench and despite the time crunch (we were leaving soon) and the unusual situation, they worked to get my car back to road worthiness - and they did it quickly and at a very reasonable price.
Alexa Cole
★★★★
☆
2 months ago
Good service and the car came back in good shape. They weren’t up front about their price changes and it was expensive but otherwise it was a good experience.
Mike Skwar
★
☆☆☆☆
Edited 3 months ago
Changing from 5 to 2 (edit, to 1). Had a great first experience. Terrible experience today. It is unprofessional to give a loaner out with an empty tank of gas. It is unprofessional to give a loaner out with ice on the windshield, especially with no scraper. It is unprofessional to loan out a vehicle with its check engine light and tire pressure lights on. You lost my trust on that loaner. I have no reason to trust the incredibly high quote you gave me if I can't even drive the loaner out of the lot safely. Edit: to your edit, this isn't a conversation. It's a review. It is not incorrect to correlate the quality and condition of a repair vehicle with the quote. Both are a matter of trust. I can't trust you're taking good care of my vehicle if you'd don't take good care of your own. You had my trust out the door. If the loaner vehicle was in driving condition, you'd have my money today. Instead youve lost my business forever. Due to your response I have demoted this to 1 star. Your followup was unnecessary and rude. Inspect your loaner vehicle before handing over the keys.
Galen Blodgett
★★★★★
a month ago
Exceptional is a word that doesn't even compare to the above and beyond service I consistently recieve from Twisted Wrench. Their staff is knowledgeable, personable, kind, flexible, and competent.
Brittany A. Mosher
★★★★★
2 months ago
This is a super honest and kind shop. They’ve helped me make tough decisions about my very old car, prioritize repairs (knowing which can wait), and have been super responsive to all of my questions. They also treat their customers like real people! I’m so happy I found them.
Randy Webb
★★★★★
2 months ago
Very busy shop, still scheduled undercoating despite being so busy. Service manager VERY polite, courteous and informative. Service took about 1 hour. I will use Twisted for all services on my Acura MDX SH-AWD.
