South Burlington Mazda Parts & Service Center

Nick M

★★★★★

6 months ago

Shout out to the Service Manager, Kyle Ellis, the General Manager, Chris Olsen, and the service crew at Mazda. It is always a strong sign of leadership when leadership is willing to step in get their hands dirty to support their team. I had a kayaking and camping trip coming up and needed expedited service for my newly purchased vehicle. When I spoke with Kyle and explained my situation, the service department was already fully booked. Despite this, Kyle offered to stay late to ensure my vehicle was taken care of. Even Chris Olsen, the General Manager, personally assisted. Together, they went above and beyond to prepare my car for the road trip. When I later scheduled undercoating, they arranged for my car to be picked up directly from my workplace and provided me with a loaner vehicle. This was not a base model, but their top trim—the Premium Plus. After driving it, I found myself wishing I had chosen the highest trim for my own purchase. A very clever idea. I made sure to show my friends how nice it was and encourage them to get one. Even during the buying process, I had positive interactions. I spoke with one of the technicians and a detailer, both of whom were professional, approachable, and clearly skilled. Let it be known that they do a great job detailing those vehicles over there. Every single one I saw was perfectly spotless every single time. Their attention to detail is immaculate. This has been, without question, the best automotive-related experience I have ever had. It is no surprise they hold a 4.9-star rating. The missing 0.1 stars likely belong to their competitors.

PAUL Tamasi

★★★★★

2 months ago

Service was just fine. Got a little mixed up trying to find South Burlington Mazda. I called to get proper directions. RJ was very helpful in guiding me there. He stayed on the phone guiding me step by step to get there. Not only that but he greeted me outside and guided me to the service department when I arrived there. I was very impressed with his accommodations. I will return when I need service again.

Jolene Greene

★★★★★

4 months ago

I purchased my GMC Yukon at a partner dealership, and South Burlington Mazda ended up being the closest option for the free oil changes that came with my vehicle. I’m so happy to have found them! A clean and comfortable waiting area with snacks and drinks, comfortable chairs, desks with charging ports. The staff is professional and friendly and I know my vehicle is in good hands, and we enjoy the videos provided to explain what’s being done and why. I will continue coming here even when my free services are used up!

Vicki Hart

★★★★★

4 months ago

Always a great experience. The people in the service department are kind and friendly. There is a great waiting area with snacks, drinks, dogs, and stellar wifi. They send a video overview of your car with details of the service, so you can see the issues and know exactly what is going on. I'm always pleased and impressed with this team!

Isaiah Donaldson

★★★★★

3 months ago

5 STARS ALL DAY!!! LOVE and ADORE everyone at South Burlington Mazda. Legit everyone that works here hustles and is always truly themselves. Real human factors play huge roles from my perspective. Also, the shop does TIP TOP work! Super efficient and at a stellar speed. You will not be upset going to South Burlington Mazda for anything.

Paddy P

★★★★★

2 months ago

I highly recommend this dealership. I got my free oil change and state inspection under the Big Deal Program, and the staff and atmosphere are very nice and positive. You make me feel like a valued customer, and I'm considering buying my next vehicle there because of that.

Diana Hanks

★★★★★

Edited 4 months ago

Everything about visiting South Burlington Mazda is top notch, and very professional. I bring two cars there for service. I had an appointment for my CX90 last week, and the day before that appointment, my Miata started to lose air in a tire. When I went to pump it up, I could hear the hiss from the valve stem. It needed to be fixed right away because I have no spare tire for that car, and it needed to go to storage as well. Being winter tire changing time, they are booked solid. But they listened to my sob story and squeezed me in that day. It was a quick and cheep fix, which I appreciated so much. I was in there the next morning with my CX90, for a software update, and again they gave me a detailed video of the condition of the car. Next oil change I need break work. Gee, my 95000 mile Miata did better on its video check. Nothing at all is giving them a heads up on that one. I appreciate those videos because you know ahead of time when you need to think about upcoming work.

Bithiah Cushman

★★★★★

a month ago

Love :) Mazda Service.. the videos they send after they are done or when they are in the middle of doing it and we need to adjust something. The front staff is easy to deal with and always pleasant.

Diane Lavine

★★★★★

2 months ago

Wonderful service. I got a rock in the rotor and it was making a wicked sound. Your tech had me in and out in 30 min and sent me a video. Your staff is great! Thanks

Islane LOUIS

★★★★★

5 months ago

We went to buy a car and Longmore, Wynston was really amazing. We did not even booked the appointment with him, but he was so caring and patient with us. We did not feel like we were pushed to make any decision, he was sincere and supportive, which is very rare in the car dealer shop. I will highly recommend Wynston to my family and friends.

Justin WardGeorge

★★★★★

a year ago

Shawna, Lisa, Kyle, and everyone in the service department are always welcoming, friendly, helpful, and accommodating with all my service needs. I have been servicing my car there for last 3 years and it has been a pleasure. I know that I can trust them with anything that my car needs! Thanks South Burlington Mazda service team for providing wonderful customer service!!! Justin

eric svensson

★★★★★

8 months ago

FABULOUS SERVICE! Great team, great communication, quick, and helpful. Friendly team. Nice waiting area with stock snacks and drinks. Dogs floating around. First time there- I love this dealership's service dept! Great use of technology- technician records a video of them inspecting your vehicle and sends it to you. Really great interface.

RJ B

★★★★★

a month ago

Lisa O Grady in service is NUMBER 1… always kind, attentive and helpful. Andrew, the mechanic, nice guy, good video . Thank you

Michael Christl

★★★★★

2 weeks ago

The service ladies are TOP TIER - always friendly and willing to help with whatever is needed. Really appreciate their knowledge and hospitality.

Timothy Dusablon

★★★★★

11 months ago

This is by far and away the best service department at a dealership that I have ever dealt with. They are super professional, very quick with an appointment, and do great work. I have never felt as if I am being taken advantage of - they are very fair. Full disclosure - I did not buy my Mazda from this dealership, but that has never been an issue. They still take great care of my vehicle and treat me with the utmost professionalism. Keep up the great work!

Tyler Bean

★★★★★

2 years ago

I have nothing but compliments to give to all of the South Burlington Mazda Parts & Service Center, along with the entire staff who make up the dedicated team of professionals in the auto industry. I go no place other than the establishment where I purchased my new and improved "zoom-zoom". Quality, care, and friendly faces each and every time I come for my service. This time around I wanted to put on the Window Deflectors on my Hatch and the results are nothing but stunning. Thank you SB Mazda and I'll see you again soon to keep my beauty running like new.

Sharon Santry

★★★★★

7 months ago

Our vehicle was repaired beyond our expectations. The service desk reps keep lines of communication open at all stages of the repair. The technicians are thorough sending videos of expected repairs so there are few surprises and vehicle was delivered back to us in like new condition. Thank you South Burlington Mazda!