About Business
U-SAVE Towing & Recovery brings expert Car Repair solutions to the local community in Binghamton, NY, Binghamton. From Car repair and maintenance service, Towing service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Binghamton, NY appreciate their attention to detail, leading to a consistent 3.2/5 rating from 166 reviewers. By focusing on the specific requirements of the Binghamton, NY area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Binghamton, NY and beyond.
Google Reviews
Kayla Kauchis
★★★★★
3 months ago
Ok, so me and my friend (who is a new driver) have used u-save 2 times now and they've been quick, reasonable, and helpful both times. Like, the first time when my friends tire fell off in our school parking lot, they helped us get to a garage with no issue and charged nothing when the first garage couldn't take us. And then this second time, we just got stuck in the snow for half an hour, and I tried to call val-u auto first and was on hold for 5 minutes before trying these guys. They picked up instantly and had a guy out to us within 30 minutes (we were quite far out). And even though the guys truck was useless in helping get us out of the ditch because he couldn't get the truck to us, he still stayed and helped us move and push the car out until it was eventually freed. That entire process took about an hour and the driver didn't have to do that. He could have easily just left us there when he couldn't get his tow truck to us but he stayed and helped. He even said that if he had a way to not charge us he wouldn't have but he had too cause of policy, which is understandable. But anyway, this company and it's drivers just seem like really nice people, who go above and beyond to help customers
Kevin S
★
☆☆☆☆
2 weeks ago
DO NOT USE THIS COMPANY THEY WILL DAMAGE YOUR CAR. I had a ball joint break on my car not moving. The tow truck driver dragged my car up on the flat bed until I told him to stop. BREAKING MY AXEL AND BENDING A TIE ROD. THEN and only THEN he jacked it up and slid it up on a big block. This is costing me HUNDREDS OF DOLLARS MORE TO FIX. Had me sign a receipt and took pictures to get away with it. DO NOT USE THIS COMPANY ABSOLUTE TRASH.
Janine Rosener
★★★★★
a month ago
Our car broke down today. Justin was a life saver. Not only did he come to tow our vehicle quickly, but he went out of his way to help us find a repair shop that could address the issue. Justin was extremely personable and helpful. He is exactly who you need when you are in this situation. We are so appreciative for all of his help!!
Lauren Schaffer
★
☆☆☆☆
a month ago
My husband came into the shop last week and they were so incredibly rude! If you are getting paid by us there is absolutely no reason that we should be getting attitude. The woman who works there especially.
Daniel Schneeberger
★
☆☆☆☆
a year ago
Wow. All I can say is I don't recommend this company. Have you ever heard of a Tow company say that "we wouldn't tow a car because it's to far away." Well you just heard it from me that U-SAVE Towing & Recovery refused to help me while I was broken down on the side of the road 10 miles away from them. I asked for it to be towed to Ford in Webster NY 141 miles away. Not to far and normally more distance means more money for them but I guess they rather not help their community when they break down on the side of the highway. They only take Job's that are easy and not far. I thought Tow Companies make money off miles but I guess. Again I personally wouldn't recommend them due to the fact they probably won't help you.
Amanda Goodwin
★★★★★
8 months ago
After Val-U towing never showed up, I got in touch with my insurance company and they sent U-Save towing out to get my vehicle (flat tire, lug nuts were over torqued and stripped). Their ETA was 60 minutes after I called my insurance company. Not only did they arrive 25 minutes before their ETA, but Mark called to ask where my house was because his GPS was sending him back and forth. Turns out he was already in my neighborhood. He couldn't remove my tire, so I had to call Geico again so they could approve of the tow. Mark was very patient while waiting for me to deal with all of that and then loaded my vehicle up and left. He was gone before his ETA said he would arrive. Very friendly, helpful and it was a great experience all around. Would definitely recommend this company to family and friends.
Undefined Silver
★
☆☆☆☆
2 years ago
I had my first flat ever in my life. I have roadside assistance so they called U-Save Towing and Recovery and they accepted the call. U-Save called me within minutes. That was great. I spoke to the driver, I wasn't sure where I was and if your ever in the Southern Tier, the exits on 86 are miles apart. I finally figured out where I was and he kind of knew. It would have been hard to miss. He told me he would be there in 35-40 minutes. (He would have been finished before I wrote this review) Then I received a call from my roadside provider asking if I canceled my service call?? Come to find out U-Save canceled the service call and never bothered to call me back to inform me they canceled. Now I'm waiting another 2 hours for someone else to help. I don't care what service you decide to provide, customer service goes a long way. Just a call back to let me know would have given you 5 stars. This is garbage. I called him back and the driver sent me to voicemail. He knew it was a trash move. Good advise, don't use U-Save. I would rather push my car.
Abraham Elfer
★
☆☆☆☆
4 months ago
They showed up, they grabbed my car without permission.They took it away. They're just stealing cars from the road. Then, I requested the photos from the accident for shortage purposes, and they refused to give me the pictures of my car that they took without my permission.And they took the car without my permission
Cathy Dockter
★★★★★
2 years ago
Fast. Friendly. Knowledgeable. Affordable. Quality!! Our 2-axel fifth wheel had a wheel literally shear off while driving on I-81. There was no way to attach our spare. Because all the weight on that side now rested on one tire, it was too dangerous to tow as is, yet too tall to put on a flatbed. AAA said, “Sorry, have a nice day!” U-Save literally saved us! Jones figured out how to balance the weight on the good axel, and we slowly rolled to their repair shop. Jones had us back on the road by 4 pm the next day. When we saw the bill, it was so much lower than we feared. Jones is our personal angel! Seriously!!Everyone at U-Save was easy to talk to and prioritized our needs. We can’t compliment them enough!!!!
Call me Claire
★★
☆☆☆
a month ago
If you enjoy being kicked when you're down, this is the place. Everyone i encountered there was unbelievably rude.
Cliff Noel
★★★★★
8 months ago
Hot stuck in the mud with my pickup and a 27' travel trailer. Geico arranged for them to help me. They showed up on time, were friendly and professional and got me out of a bog in less than 10 min. They were the one bright spot on an otherwise awful weekend. 5 Star
Benjamen Clark
★
☆☆☆☆
a year ago
One of their trucks passed a line of traffic on i-88 during the snowstorm we had today and about 5:00 in the morning right before the i-88 i-81 junction. This individual had no mud flaps on their truck and blasted every single person in the traveling Lane with slush and ice all over their windshield blinding everyone. It nearly caused multiple accidents. I will definitely remember to never ever use this company if they're going to be so reckless with safety of random strangers on the road.
Sully ER
★★★★★
7 months ago
Had my bike towed by Steve. Cool dude, he was very friendly and good conversationalist on the ride home. Nice transaction.
Amber Johnson
★
☆☆☆☆
a year ago
Not only has the worst customer service and rudest women working at the front desk but they have the most expensive rates for towing, if I could give them negative stars that's what they deserve. The employees are the most miserable, rude and dishonest people I've ever encountered. Save your money and time by calling Joes garage on Robinson street, or Rays garage! If you need any records or documents on a vehicle that was there! Forget about it! They will advise you to seek legal council and then hang up on you. What a disservice to hard working people, Binghamton deserves better! All their one star reviews speak for themselves! Avoid this company at all costs!!
Kris Weatherford
★★★★★
a year ago
Super friendly dispatcher! Our semi was stuck during a snow storm. They sent someone out and they arrived in 50 mins. Got us on our way quickly. Driver was also friendly. Definitely recommend!!
Amanda Follette
★★★★★
a year ago
U-Save is absolutely amazing. Honestly some of the best people I've delt with in a long time. They were on top of everything, and did what they said they would, I couldn't be happier with my decision in calling them to tow my vehicle. Their understanding, kindness, concern and care is above and beyond what you see these days ( very refreshing) I can not thank them enough for everything they did and they way they took care of my vehicle while they had it. Not that i want to need a tow company again i mean who does right, but if I do I will 100% call U-Save!!!
Chloe G
★
☆☆☆☆
a year ago
These people are the worst and target college kids that already have financial issues. They go lot to lot looking for cars to tow. It should be illegal to do this! The car was left for maybe 4 hours, up to date on registration/inspection/insurance. Good forbid you decide to make the right choice after a night of drinking and leave your car in a lot that IS OKAY TO PARK IN THERE WAS NO SIGN saying otherwise! And these guys come and tow your car. They only accept cash and charge an arm and a leg to a college kid that doesn’t make a lot of money already and have student bills to pay! SHAME ON YOU I WILL BE REPORTING THIS PLACE TO THE BBB. You will be hearing from my lawyer.
Theodore Lasky
★
☆☆☆☆
a year ago
The driver was driving like he worked for the law enforcement. Theirs other people on the road that are doing their job as well and you have to learn to share the road. If you are going to continue with this type of behavior or aggressiveness with your job responsibilities. You may find yourself in a situation where you should have thought about your actions before it becomes a problem that you might not be able to get out of. Remember your actions will cause a reaction. Seams like a case of work rage and you might want to get that taken care of before something happens.
Hannah Bapple
★★★★★
4 years ago
My car was totaled in a accident and U-Save towed it to their shop. When I went to empty my vehicle, they were extremely kind, attentive, helpful, and professional. They made my task as easy as possible and I felt very comfortable. I'm grateful that they were the ones who picked up my vehicle. I do recommend them 100%.
E M
★★
☆☆☆
a year ago
The guy that towed the car was good, and timely, car was towed away and that's that, next day the auto body shop calls me asking where the key to the car is because it's locked, I said it was given to the tow driver, I call the tow company office and spoke to an incredibly rude woman with no customer service skills and she said she spoke with the driver and he "locked the keys in the car", and said it like nothing was wrong with that, except how the hell is the auto body shop supposed to get into the car! I live 3 hours away so I had to priority ship the spare to the shop, hopefully this doesn't happen to you if you decide to use them
