Ultra Truck Works Inc

Tim B

★★☆☆☆

2 years ago

Was baited into ordering a canopy for my truck by a promised 4-5 week delivery. It actually took over 12 weeks without updates from them unless I called to ask. If I didn't need it as much as I did, I would have canceled the order through my credit card company. It would have been nice to get the warning of the possibility of taking longer. Other places were more honest about expected delivery times, and now I feel bad for not giving them my business. I may have still ordered with the long wait, but I had plans I had to cancel due to the huge delay. I won't be giving them any more of my business.

Daniel T.

★☆☆☆☆

Edited 3 years ago

You still have not called me I ordered a replacement rear window for my truck cap. That was more than 4 months ago, the part was never delivered to them or installed. I called multiple times on my parts nothing was ever delivered. On one call I discovered they forgot to order the part $770.00 worth so then They lied to me that the part was ordered, then he ordered it I called again and again still no part. Basically they are willing to lie to customers to get their money plain and simple. I can not recommend using this company for truck caps or parts. They owe me a huge apology and money for inconveniencing me and making me do their job. I hope everyone reads this and passes it along because they could have been honest out if the starting gates. I won’t take this down until I get the following: 1) an Apology for lying to me. 2) some kind of financial remediation for the delays, me having to remind your staff and basically tracking down the order details. I should not have to validate your put up with lies, poor work efforts,track it, make calls, etc. It will cost more to have this posted than to fix it and make things right. Fact: A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs

Nolan French

★★★★★

2 years ago

Just bought a new Tacoma and needed a few modifications like a shell, roof rack, automatic tailgate lock, and towing components. Joe and Tanner have been great to work with and give wonderful advice on products. The prices are reasonable for the current market. When the local dealerships are taking their new inventory to this shop you know it has to be good.

jordan ponte

★☆☆☆☆

a year ago

THIEVES! THIEVES! THIEVES! let me just start off by saying this ended with me having to go there and call the police today and get a reference number that I can take down to the courthouse tomorrow and file a civil lawsuit! I bought a lift kit online which they charged me 1400$ to install, the day I picked up the truck I was in a rush to make it to class and didn’t check the bed to see if all the stock parts were put in there (I’ve had 3 similar trucks all with similar suspension work done at three different shops and everytime the stock parts that came off were in the bed waiting) I drove the truck home and it sat for two weeks waiting for my proper wheels to show up so I drove my commuter car everyday and didn’t touch it. well two weeks go by and I go to my truck and realize none of the stock suspension was given back to me, so I call the next morning and the guy tells me yeah we have it it’s in the back somewhere I’ll call you back, this is when I ask him do you guys always keep the stuff you take off peoples vehicles and he say “yes” that’s theft , not only do they keep it they don’t bother to ask if you want it back because they know people do because it’s worth money. well I called back later in the day because they never called me back like they said they would and I talked to who I assume the owner and he became disgruntled as soon as I told him what I was calling about, he said “metal bin, it got thrown away” he tried telling me they threw away over 1000$ worth of suspension comments to a metal bin that nets .09 cents a pound. I’m an electrician that’s like me getting 1000$ of copper wire from a job and just throwing it away, I wouldn’t because I know what it’s worth. I show up to the store and ask the guy again where my stuff is and he says they don’t have it, I was given two totally different stories over the phone on what happened to my parts with nothing but blank stares when confronting him about how his employees story about how they take everything off the vehicles and store it in the back didn’t match what he told me on the phone, so now I’m out over 1000$ in parts because mysteriously my parts dissapeared over the last two weeks? ”joe” the guy I spoke to with had nothing but the look of guilt on his face the entire time and was zero help and even said “go for it” when I said I was calling the police. makes you wonder how many hundreds of thousands of dollars they’ve stole from people and the people have no clue! these guys commit robbery on a daily basis so now I’ll see them in court!

Henry Blanco

★★★★★

3 years ago

These Guys are Amazing they went over and above far more then I expected, they took care of everything I asked for and did some extra items for me, gave me a great deal on everything, I had bought my front push guard & lumber rack & headache wire mesh & tool box & overload springs in the rear of my Toyota Tundra. They installed everything perfectly, and also sprayed in my tough coating bed liner. All for a great price. FYI they carry everything for your vehicles any truck jeep, car, they have it all, thank you again very much and I will definitely will be coming back, like I have been for the last 10 years

Will Appleberry

★★★★★

3 months ago

Good honest guys. They really know about trucks.

Bien Locote

★★☆☆☆

a year ago

Although they dont do any real custom applications they seem to have lots of cool stuff if you have newer truck . I wanted some retractable running boards but since i have an old Expedition they cant help me out this time.

ed harris

★★★★★

4 years ago

I must say my stepfather is the one who told me about this place and how wonderful the crew is that work this fabulous establishment. I walked in spoke with Joe who has to be one of the coolest MF'ers on the planet. He was super accommodating with all of my needs. Come to find out the running boards I ordered were about a foot short but he immediately ordered the right ones and had them ready for my truck early the next day. Ran into another great staff member Elias whom my stepfather loves and was greeted with the same professionalism. He even made a quick house call to tell me my parts were in early and to come on down. I have to say great environment here at Ultra Truck Works. Needless to say I'll always be back for all of my truck needs. Thank you to the whole team and those I didn't get a chance to mention only because they were busy in the back taking care of business. You guys are awesome!!!!

Arthur Weaver

★☆☆☆☆

4 years ago

So I had a really bad experience here. I ordered a tow hitch for an Infinity QX60, got a quote and compared prices with others in the area. They came in with the best deal by far. Understanding this, I asked if they were sure everything I needed was in the quote, as it was deferent from the others and was assured it was. At installation I was told it would be a few hours and instead it took all day. I would have been good had I’d been told upfront, but instead I was late picking up my kids from school on a 100 degree day because they weren’t done. Then they couldn’t get the rear gate to open, so I told them to stop, so I could pick up my kids, only to have to come back for them to tell me they don’t have the parts to make it work. I was then told they would take care of it I would be good. Three weeks later and I still can’t tow. So I go to the dealership get all the information for them(part number and install instructions/schematics), again they tell me we got it you’ll be taken care of. Two weeks later the part comes in and no calls, they tell me we will have to charge you to install the harness. The job was never completed and they wanted to charge me more after all of this. The best part of this deal was the refund as they gave me all my money back and removed the part in a professional manner. Do not trust this company. The owner of this company was aware of all the issues in this transaction but he made the choice not to honor his employees word and quote. I always try and support small businesses in our community, but lesson learned go to the dealership. Beware consumers!

Tito Class

★★★★★

9 years ago

These guys are fantastic! Knowledgeable and very friendly. Service has always been exemplary. Had our cars serviced recently there. A pleasure to deal with. Rick has a great group of gentleman working for him.

Gabriel Alaniz

★★★★★

6 years ago

I Had My 86 Cutlass Supreme Air Bagged There With Rick And His Crew Back In 2007, And After Letting The Car Sit For 10 long YRS, I Took it in and they inspected the car and nearly charged me nothing for the maintenance and work.. Its like brand new again like it never left the Road. Great business and service team.

Shawn Warner

★★★★★

5 years ago

Took my 21’ Ram Rebel in to get a liner and the service was excellent. Told the guys that I wouldn’t be able to pick the truck up until after they closed and the owner said he would not mind waiting around until 5:30pm for me. Since I stated I would be a little later, they just locked my keys in the truck and parked it in front of the owners house, in his driveway right next to his own truck! Most places would lock it up in the yard and tell you pick it up on their time (and yes they made sure I had a spare first) I will definitely be returning to ultra truck for any of my accessories. Great company!!

Katherine

★☆☆☆☆

2 years ago

These guys are a joke I was scheduled out and waited over a month for them to install a fifth wheel hitch in a pickup truck. Finally got there, dropped off the truck and 3 hours later they called back and said they had ordered the wrong parts. I Had to take off work early to go pick my truck up that day because apparently it’s too ghetto to be left outside and there’s no gate. They said they would order the correct parts and call me when they got in. I waited a week to hear from them, never did, so I called and they said sorry we can’t do the job period I asked why, because they can’t put the hitch where it needs to be. So they’ve seen this truck twice and couldn’t tell me that a month and a half ago and who knows if they woulda let me wait longer with no heads-up basically wasted a month and a half of my time because they don’t know what they can and can’t do and would’ve waited a lot longer had I not called, ultra truck works sucks these guys are jackoffs

Jamie Harrison-Brown

★★★☆☆

6 years ago

When they forget to do a part of an install, they treated is as if we were a new walk in. Our truck was there for 2 1/2 days. We came and pointed out the harness was missing...they promised to get to it first thing the next morning, NOT. Told us they had other trucks lined up and wanted us to come back next week? We get there and it was installed. They need better communication between shopsmen and front counter staff.

Brian Calvert

★★★★★

5 years ago

Excellent, honest service. Joe & Joseph were awesome and helped us out when we had wireing issues with our trailer hitch. Definitely will be back and highly recommend them.

Ricardo Gutierrez

★★★★★

5 years ago

I’ve been doing business with this company since 2004. They are professional, courteous and very helpful in finding the right part. They have better prices than ordering it online and if they don’t have it they usually get it the next day (better than waiting for delivery or paying a monthly membership fee).

Gaylene Miller

★★★★★

7 years ago

Just bought tire chains. The manager researched the best product for my 4Runner. Joe, the manager, really knows his stuff! Great service. . . I'm 100% sure we'll be back.