Underhood Automotive Inc

Old Man (Dutchman)

★★★★★

11 months ago

Thank your technicians for a job well done, My F250 powerstroke diesel. Was changing lanes on its own, it was getting scary driving my truck, it was drifting perty bad. I call the shop got information about a good brand of gear box to buy. A Redhead is the best, no remand box like the dealership had. My truck is perfect steering is tight no slop. Like a new truck. Also did a new oil change to amsoil, sure it might cost more but the engine cost way more. Your prices were fine. The box a couple of bucks. But after the i got my truck back we'll worth ever penny. .

Trudi DeVoss

★★★★★

a year ago

I went in as a New Customer. They did an overall inspection of my vehicle and even though it needed $5k in repairs, Chris worked with me and broke it down in stages so I could afford to get the most necessary repairs until I can afford stage 2 etc!! I will NEVER go to another auto mechanic!!! They even checked on me and my vehicle days after service to make sure everything was good!!! This shop operates the way Great Auto shops Use to!!! The Best Customer Service I have experienced in the last 20 years!!!! If you are searching, STOP and choose Underhood Automotive! It will be the Best decision you have made. My mechanics for Life!

Sara Palmer

★★★★★

a year ago

I' brought my car to this shop for 2 major repairs, including my clutch, and a few small repairs. Everytime it is done efficiently, affordably, and with excellent communication. Chris is doing a great job providing customer service. Thank you Underhood Automotive Team

Majohnica S

★★★★★

3 years ago

I've taken my vehicle in twice for service here and have interacted with several employees. All of those interactions have been great! The employees have always treated me with positive, friendly customer service paired with clear, transparent communication on what's going on with my vehicle and what's needed to complete the work (which I greatly appreciate as a woman who's had negative and condescending experiences at other auto mechanics'). They've been very accurate with their time estimates needed for the scope of work and their pricing has been very reasonable. I will definitely be returning here for future vehicle service needs. I highly recommend them!

Beth Carlson

★★★★★

7 years ago

I recently brought my new (used) car in for a smog cert. I was so impressed by the level of service Jamie provided. Not only did he get me in for a same-day appointment, but when I asked if he also had time to check my tires and look at my engine for any potential issues, just for my peace of mind, he didn’t even hesitate. I’d definitely recommend going to Underhood if you want fast, honest, and reliable service.

Gregory

★★★★★

11 months ago

These guys were fantastic! Quickly diagnosed and fixed my engine rattle issue, had me back on the road in no time. Over the top helpful, highly recommend

Jeri Taylor

★★★★★

6 years ago

I have looked along time for a great mechanic and someone I can trust to take care of my car. Underhood Automotive did a great job to get my car fixed. I highly recommend this company. Jaime was so great to come and pick me up when my car was finished. I certainly appreciated it.

B B

★★★★★

6 years ago

Jamie has been the best when it comes to fixing both our vehicles. He also was kind enough to bring a battery jumper unit to where we were to restart our battery after a family member left the radio and ran the battery down. Of course we on the other side of his business, thank goodness. If you are looking for an honest mechanic and staff, call his business. We have been so pleased with his service I will not take our vehicles to anyone else.

Lindsey

★★★★★

a year ago

Chris was very accommodating and helped us get on our way quickly! Shop is awesome! Highly recommend them!!! Professional and Kind and very knowledgeable!

Marisa Antonicic

★★★★★

Edited 2 years ago

I went there to get a diagnostic done on my car, mind you, it was late in the day. The crew wasted no time and diagnosed my car and had it fixed fairly quickly. I am very grateful they got me in at the last minute on a Friday. I have always, and will continue to recommend this place for their honesty, and professional attitude. The staff took the time to make sure I understood what was happening, and why. Great experience!

Scott McClain

★☆☆☆☆

2 years ago

I would not send anybody who doesn't have some knowledge of mechanics. They charged an 80 year old woman $600 for an oil change/flush....and didn't even put a new oil filter on her car. Not just that, there was a faulty part and although it had warranty she was charged all six times they replaced this faulty part, in less than a six month time period. They tried putting blame for these six faulty parts and failure, due to "how she drives". Let me repeat she is 86 years old. I dont' think she hot rods her car. I feel that they see a customer that they can take advantage of,,,, THEY WILL. How is a headlight restore every invoice she has from them, costing $60 . Its crazy. So please think twice before bringing your car here.

Barigoddess

★★★★★

6 years ago

I had an oil leak and Jamie and team were able to get me back on the road for less than I was expecting for this type of repair. As a bonus, fixing this and replacing my spark plugs has improved my gas mileage and the effectiveness of my a/c. I’m so happy to keep my high mileage vehicle going strong for the last 7 years for way less than a car payment. 😁

Terri Mcadam

★☆☆☆☆

2 years ago

Beware!!! They quoted over $6000 for repair on my son's truck for repair. We knew the timing belt may have broke but this truck had a protection system which would protect the broken timing belt from damaging other parts. They claimed other parts were damaged which is why the high quote. We towed the truck to a reputable dealer for another diagnostic. They said $2000 for the timing belt but we were lucky to have this protection system in place, since it did not damage any other car parts. We had to pay Underhood for a diagnostic but they were either not honest or not experienced with their diagnosis.

JourneywithJay

★★★★★

7 years ago

I visited Jamie's shop to get a quick diagnose of my axle to determine if a repair was worth doing given that I am planning to sell my vehicle. Jamie took a quick look as I didn't want to pay for a full on inspection. They quickly recognized that my axle was fine and only needed new bushings. But he felt I could get my asking price without doing the repairs and recommended I just sell the vehicle rather than spending money I wouldn't get back. Amazing honestly just as all the other reviews say.

Julie Mitchell

★★★★★

Edited a year ago

I’ve been to Underhood many times and every time I have the same experience! A GREAT EXPERIENCE! Fair prices, great customer service and a job well done! Chris is always honest and trustworthy!

Pamela Saechao

★★★★★

6 years ago

It’s hard to find a honest and good customer services now a days. I called a few company and decided to go to Jaime/owner of Underhood Automotive. Not only did he provide good phone etiquette but knowledge as well. On top of it all he took his time to text me a few weeks out to see how the car is running. I would recommend Underhood Automotive to anyone who’s looking for honest and good customer services.

Barbara Speck

★★★★★

7 years ago

We moved to Redding 10 years ago, and first thing we did once we got our cars from Hawaii is took them to Underhood for complete tune-ups. We have used them ever since, as they have always provided quality auto care and we believe that their rates are competitive to other auto repair places in town. Finding a good mechanic isn't easy so we are very happy that we found somebody we can trust with our automotive needs. Thanks Jaime!